Exceptional service from such a lovely, responsive and friendly customer service team plus the best pyjamas! I own 5+ pairs now and planning on getting more in future. Love this brand!
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Veja o que dizem as avaliações
Ordered some pyjamas and paid for next day delivery. 4 days later not received. Advised slightly delay and not the service they would expect. Not great customer service which seems to be a bit of a th... Ver mais
A empresa respondeu
Ordered some pjs got message from evri saying that they had it but all of sudden being sent back! Contacted emily at cs who replied back very quickly to advise that the items had been damag... Ver mais
A empresa respondeu
The clothes and delivery/packaging were great but was extremely unimpressed with their returns policy. To return a £45 pair of PJs, I was charged BOTH delivery costs and an additional returns fee - r... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Informações de contato
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,0
Muito Bom
469 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Recommend so highly
I've bought two sets now from Chelsea Peers and recommended them to all of my friends' husbands for Christmas presents! Never had such beautiful soft, comfy, warm pyjamas! Delivery packaging also very beautiful and makes it feel very special and exciting. Would (and will) highly recommend.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Alysha,
Thank you for taking the time to write such a lovely review!
We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with us. I'm so pleased you love your new Chelsea Peers product, and we hope to see you back with us again soon!
If you ever need any assistance, please don’t ever hesitate to contact our customer service team at hello@chelseapeers.com and we will be more than happy to help!
Best wishes,
Sophie
Chelsea Peers Customer Service Team
Absolutely perfect.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you so much for your 5-star review. We really appreciate it! We love to hear that our customers love their products!
If we can assist at all in the future, then please do let us know, and we do hope to see you back very soon!
Best wishes,
Sophie
Chelsea Peers Customer Services Team
Received the wrong size item
Received the wrong size item, however Caroline on customer service was really helpful and efficient in helping me receive the correct sizing. I should receive the correct size in the post in 1-2 working days. Thank you so much!
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Casey,
Thank you so much for taking the time to leave such a lovely review - we really appreciate it!
If you have any further queries, please do reach out to us at hello@chelseapeers.com and we will happily assist you!
Best wishes
Loren
Chelsea Peers Customer Service Team
Excellent quality and great customer service
I had a problem with Evri delivery and my PJ’s were returned to sender. Lauren in customer services responded quickly, replaced my order and upgraded the courier service. The products are always excellent quality and luxurious fabrics.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Jane,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Beautiful pyjamas and excellent…
Beautiful pyjamas and excellent customer service. We did have an issue with the delivery but that wasn’t the fault of Chelsea peers and laid with the courier service. Customer service was easy and quick so therefore they deserve 5*
29 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Bobby,
Thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your pyjamas!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Fabulous Christmas pyjamas
Ordered pyjamas. They were on sale. Next day delivery. Was actually delivered next day. Fancy schmancy box and tissue paper. Fabulous soft jersey pyjamas that fit really well. Leopards wearing santa hats design. Had told my husband these will be the ultimate christmas pyjamas that will reign supreme in any christmas pyjama competition he might attempt. Husband acknowledges no contest to that gauntlet. Chelsea Peers? Chelsea Peerless!
29 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Cath,
Thank you so much for taking the time to leave such a lovely review - we really appreciate it! We are so glad to hear that you love your Chelsea Peers pyjamas!
If you have any queries, please contact us at hello@chelseapeers.com and we will happily assist you!
Best wishes
Loren
Chelsea Peers Customer Service Team
Dpd failed to deliver my order
Dpd failed to deliver my order, Loren at Chelsea peers resolved the issue right away and I was able to quickly receive a refund / replacement. Great service.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Nicole,
Thank you for taking the time to leave such a lovely review! We're so happy to hear you were pleased with your customer service, and we look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Great customer service
Great customer service and products. Resolved a delivery issue efficiently with no fuss. Special thanks to Sophie for getting this sorted.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Andrew,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Amazing Service
Had an issue with the delivery service, flagged it with Chelsea peers and within 30 minutes this was resolved. Amazing service to go with amazing products
28 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to leave such a lovely review! We're so happy to hear you were pleased with your customer service, and we look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Amazing customer service
First time ordering from here and the quality is excellent! Unfortunately my dressing gown arrived with a stain, I contacted them via live chat and received and email within the hour apologising. They gave me the option of either a gift card totally the amount of the gown or a replacement dressing gown. I received the gift card an hour later, I never write trust pilot reviews but Chelsea Peers definitely deserves recognition!!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Izzy,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Amazing quality and customer service!
Chelsea peers sells the most gorgeous quality products and I love the unique designs. I have so many pairs of the PJs (I own more pyjamas than clothes) 😊
I had a query and the customer service was absolutely spot on and so quick!
Wonderful company 🌟
25 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Lauren,
Thank you so much for taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Excellent customer service
Courier lost order . Chelsea Peers quickly sent a replacement & communication was first class
24 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Linda,
Thank you for taking the time to leave such a lovely review! We're so happy to hear you were pleased with your customer service, and we look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Great customer service from Loren
Great customer service from Loren. Quick responses and sorted swiftly.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Em,
Thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your customer service experience!
Best wishes,
Loren
Chelsea Peers Customer Service Team
speedy delivery and lovely quality
I ordered 5 pairs pj’s on Sunday and they arrived beautifully packaged on Monday!
The ones for me are a lovely fit and beautifully made. I am sure the ones I’ve bought as gifts will be well received. Bargains in sale! I have bought before and find they wash and wear really well!
24 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Nicola,
Thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your pyjamas!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Gorgeous material and great customer…
Gorgeous material and great customer service.
The quality of the material they use is insanely soft. I really wish I could wear these pyjamas all day every day!
There was hitch with incorrect labelling of a pair of pyjamas, but Sophie from the customer support team responded immediately and got this sorted for me ASAP. She was kind, considerate and responsive. Everything you want from a company when something doesn't go right.
I'll be back for more pyjamas! A pair for every day maybe.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Giulia
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes,
Loren
Chelsea Peers Customer Service Team
High quality items with great customer…
High quality items with great customer service!
24 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Ben,
Thank you so much for taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Outstanding customer service
I made my first purchase with Chelsea Peers recently. I ordered some gorgeous ladies pyjamas and a two pack of girls pyjamas. They arrived within the expected timescale and were packaged beautifully. The ladies pyjamas are nothing short of luxurious however there was a slight issue with one of the pairs of girls pyjamas. I contacted Chelsea Peers and advised them of the issue. I received almost an instant response and, within a very short space of time, the issue was resolved to a satisfactory resolution. Chelsea Peers has impeccable customer service and I will definitely be making more purchases in the future. Thank you Loren for all your help.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Melissa,
Thank you so much for taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Caroline
Chelsea Peers Customer Services Team
Amazing customer service
Amazing customer service. I placed an order for 3 pairs of pyjamas and didn’t open the box when it arrived as they are Xmas gifts. When I finally opened the box I realised 1 pair was missing. I emailed and my emails were responded to immediately and after providing photos to prove I hadn’t received an item, it was dispatched the same day. I dealt with Sophie on the customer service team and she couldn’t have been more helpful! Excellent service and I would definitely recommend!
21 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Sarah,
Thank you so much for taking the time to write such a wonderful review! We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with our team.
I'm so pleased we could help, and I hope you absolutely love your new Chelsea Peers products!
We hope to see you back with us again soon!
Best wishes, Sophie - Chelsea Peers Customer Service Team
Wonderful customer service
I ordered some Pyjamas as a gift, with next day delivery, however was let down by Evri's very poor service. On contacting Chelsea Peers my issue was immediately addressed by Loren who was very apologetic and organised refund and re-delivery with an alternative provider. The PJs arrived the very next day, beautifully packaged. Thank you, Loren. Top class customer service!
20 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you so much for the taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Resposta da Chelsea Peers
Hi Sarah,
Thank you so much for your 5-star review. We really appreciate it!
We always love to hear from our Chelsea Peers customers, like yourself, who have had a positive experience with us.
If we can assist at all in the future, then please do let us know, and we do hope to see you back very soon!
Best wishes,
Sophie - Chelsea Peers Customer Services Team
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