Exceptional service from such a lovely, responsive and friendly customer service team plus the best pyjamas! I own 5+ pairs now and planning on getting more in future. Love this brand!
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered some pyjamas and paid for next day delivery. 4 days later not received. Advised slightly delay and not the service they would expect. Not great customer service which seems to be a bit of a th... Ver mais
A empresa respondeu
Ordered some pjs got message from evri saying that they had it but all of sudden being sent back! Contacted emily at cs who replied back very quickly to advise that the items had been damag... Ver mais
A empresa respondeu
The clothes and delivery/packaging were great but was extremely unimpressed with their returns policy. To return a £45 pair of PJs, I was charged BOTH delivery costs and an additional returns fee - r... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Informações de contato
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,0
Muito Bom
469 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing support team and high quality material
I had a small issue with my order and the support team was absolutely amazing. I received a very quick response, they were very understanding, and the refund was processed super fast. The staff is really friendly, the delivery is quick, and they offer a large selection with very high-quality fabrics. I’ve ordered from here several times already, and I will definitely keep buying from them. I can highly recommend
18 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Giulia!
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes, Sophie - Chelsea Peers Customer Service Team
Very nice items
Very nice items , very good quality and excellent customer service
17 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Catherine!
Thank you for taking the time to share your 5-star review.
We’re always happy to help, and are so glad that you love your new Chelsea Peers products! Please don't hesitate to reach out in the future :)
Best wishes, Sophie - Chelsea Peers Customer Service Team
Brilliant customer service
The customer service was incredibly generous. When I had a problem with my shipping due to some custom regulation in the EU, I wrote to the people of Chelsea Peers. Their answer came within minutes and they refunded the shipping costs.
15 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Lydia,
Thank you for taking the time to leave such a lovely review! We're so happy to hear you were pleased with your customer service, and we look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Resposta da Chelsea Peers
Hi Victoria, thank you for taking the time to write such a great review!
We are so glad to hear that you had such a positive experience with our customer service team and that you love your pyjamas!
Best wishes, Loren - Chelsea Peers Customer Service Team
First Order
This was my first order with Chelsea Peers and I was really excited to receive it. One of the items arrived with a button missing, but the team were incredibly quick to respond and resolve the issue. Great customer service and I was very satisfied with how it was handled.
15 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Simone, thank you so much for taking the time to write such a lovely review - we really appreciate it! I hope you absolutely love your new penguin pjs! Please do not hesitate to reach out again in the future! Best wishes, Sophie - Chelsea Peers Customer Service Team
Excellent Customer Service - Emily
An order was lost/misplaced/not delivered by the wonderful EVRI couriers. I contacted Chelsea Peers customer service and the response was first class. A lovely lady called Emily sent a duplicate order out and even upgraded the delivery to DPD at no charge to ensure its safe arrival. This was for a birthday present and we received the products the day before. In contrast to EVRI , Chelsea Peers provided a professional and Empathic service, The items we received were great too. Thanks Chelsea Peers especially Emily for making someone really happy on their Birthday
5 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Leigh, thank you for taking the time to write such a great review! We are thrilled you had such a positive experience with our company and with Emily. We are so glad you love the items too! Best wishes, Sophie - Chelsea Peers Customer Service Team
Order hasn’t arrived and customer service ignoring my emails
I have ordered from this company before with no issues. However, last week I ordered two items for my daughter’s birthday. The order was due to arrive last week but didn’t arrive. I used the tracking link on the email and it said “not available”. I emailed the company Friday and no response. Chased again two days ago. No response! And still no delivery. I will not be buying or recommending this company again.
2 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there,
Thank you for taking the time to leave a review, we appreciate your honest feedback. We strive to provide the best customer service possible and we take customer comments very seriously.
We would like to sincerely apologise for the issues you have experienced with your delivery and the delay in a response from our customer services team.
We can see a member of our team has been in touch with you via email in order to fully resolve this matter for you. If you have any further queries or feedback please do not hesitate to get back in touch and we will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
I absolutely love buying from Chelsea…
I absolutely love buying from Chelsea Peers. Their products are great quality and if there is ever an issue they are quick to sort it. Best customer service I’ve ever had!
11 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Shona, thank you so much for the amazing review! We are thrilled you love your pyjamas and had such a positive experience with our customer service team. Please don't hesitate to reach out again in the future! Best wishes, Sophie - Chelsea Peers Customer Service Team
I love all the chelsea peers pyjamas…
I love all the chelsea peers pyjamas have bought many set over the time. We only wear chelsea peers pyjamas. They are such fantastic quality.
Thank you for sorting the little issue I had out so promptly. I feel like I am an ambassador for CP as promote you all the time.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Sam, thank you for taking the time to write such a great review - we really appreciate it! I'm so glad we were able to resolve your situation so quickly today, and that you love your Chelsea Peers products! Please don't hesitate to reach out in the future. Best wishes, Sophie - Chelsea Peers Customer Service Team
Amazing help very quick and easy lovely…
Amazing help very quick and easy lovely normal human service what a lovely support xx
11 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Tracey, thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your customer service experience! Best wishes, Loren - Chelsea Peers Customer Service Team
Purchased pjs they have gone bobbly…
Purchased pjs they have gone bobbly after wearing for one night
8 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Ben,
Thank you for taking the time to share your feedback, and we are so sorry to hear you were not happy with your items. Please be assured that we have passed your feedback onto the production team for investigation.
Please do get in touch with us via hello@chelseapeers.com and we will be happy to look into this and find a suitable resolution for you.
Best wishes,
Loren
Chelsea Peers Customer Services Team
Brilliant customer service team
There was a problem with delivery which was outside Chelsea Peers control but Loren, the customer advisor immediately arranged for another courier to speedily send a replacement for the goods Evri had failed to deliver. The pyjamas are gorgeous and I received them next day thanks to Loren & DPD
1 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Nico,
Thank you for taking the time to share this lovely feedback!
We always appreciate hearing from our customers, and we're so glad to hear you were pleased with the service you received.
We hope you love your new pyjamas and look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Excellent customer service
My parcel was damaged by the courier company. I contacted Chelsea Peers customer service and they responded very quickly and send a new parcel the next day. Their customer service was exceptional and I was very impressed.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Marianne,
Thank you for sharing this lovely feedback!
We always love hearing from our customers, and are so glad that you had such a positive customer experience.
We hope you love your new pyjamas and look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
I contacted Chelsea Peers after Hermes…
I contacted Chelsea Peers after Hermes advised me they had damaged my package beyond repair.
I sent the message at 10pm and within 12 hours I had a response stating they where sending a new package out straight away 1-2 working days delivery. Amazing response and very quick. Thanks again Sophie for sorting it to fast.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Luke, thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your customer service experience. We hope you love the new pyjamas! Best wishes, Sophie - Chelsea Peers Customer Service Team
responsive and efficient
When I made an error with my order, Loren was responsive and efficient. She organised a return and refund. Of course I re ordered my item...result, one very happy daughter in law.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Sue,
Thank you for taking the time to leave such a lovely review!
We're so glad that you're happy with your experience with Chelsea Peers, we pride ourselves on our customer service so we always appreciate hearing such lovely feedback from our customers. We hope to see you again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Clothes don’t last
Clothes don’t last few washes and the cotton pjs went bobbly despite being expensive
1 de novembro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Ben,
Thank you for taking the time to share your feedback, and we are so sorry to hear you were not happy with your items. Please be assured that we have passed your feedback onto the production team for investigation.
If you have any further queries or feedback, please do get in touch with us via hello@chelseapeers.com and we will be happy to assist you!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Super customer service
Great product, beautifully packaged and delivered in 2 days.
Following another order, there was a mishap with the payment stage resulting in a double payment. I contacted Loren at CP who did her absolute best to resolve my issue, after dealing with my many emails. She was so patient and thorough. Well done Chelsea Peers. Will definitely use them again.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Sue,
Thank you for taking the time to leave such a lovely review!
We're so happy to hear you had a great experience with Chelsea Peers, we pride ourselves on our customer service so we always appreciate hearing great feedback from our customers. We hope to see you again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Service was excellent and Sophie was…
Service was excellent and Sophie was very very helpful and not only sorted out a delivery mistake for me but always kept me informed. My order was delivered very quickly and boxed beautifully.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi there!
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service. We’re always happy to help! We are so glad that you love your order and hope to see you back with us again soon!
Best wishes, Sophie - Chelsea Peers Customer Service Team
An online order went wrong
An online order went wrong - wrong size and despite contacting Chelsea Peers immediately they are unable to stop the order. Fortunately a manager intervened and got it sorted but overall a poor experience. Though they do make lovely PJs
28 de outubro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Glynis,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you have experienced.
We can see that you’re in contact with the Customer Services team, who have resolved this for you. We apologise for any inconvenience caused.
Best wishes,
Karen
Chelsea Peers Customer Service Team
I placed an order yesterday evening and…
I placed an order yesterday evening and waited for the confirmation email. When it didn't arrive I checked and found I had made an error in my email address. I contacted Chelsea Peers and within minutes Sophie replied, updated my email address and sent the confirmation email. Excellent customer care. I am now looking forward to receiving my order. Many thanks Sophie!
28 de outubro de 2025
Avaliação não solicitada
Resposta da Chelsea Peers
Hi Tina!
Thank you for taking the time to share such a wonderful review.
It's a pleasure to hear that you were so happy with your customer service experience. We’re always happy to help! We hope you absolutely love your new Chelsea Peers products! Please don't hesitate to reach out in the future :)
Best wishes, Sophie - Chelsea Peers Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.