The same friendly and efficient engineer who has been here several times before, we like the continuity. He phoned the afternoon before our appointment to ask if he could bring it forward as he was in... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Queried the problems we were having with the keypad at the annual service. Discussed with the visiting engineer and decided on a new keypad to replace the ancient keypad we had. This was duly fitted... Ver mais
A empresa respondeu
Booking service appointment simple and fast. Service engineer friendly and efficient while here. However we never had a call from them saying they were on there way and it was a morning appointment(... Ver mais
I wanted to leave a quick review to highlight the incredible customer service I received from Saiqa. She was helpful, professional, efficient, and made the whole process completely hassle-free. It’s r... Ver mais
A empresa respondeu
Detalhes da empresa
- Instalação de sistemas de segurança
- Fornecedor de Alarmes de Incêndio
- Loja de Equipamentos Contra Incêndio
- Loja de equipamentos de segurança
- Serviço de segurança
Escrito pela empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Informações de contato
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resolved issues very effectively
18 de agosto de 2026
Avaliação não solicitada
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Most helpful with clear instructions.
Most helpful with clear instructions.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Chubb Fire & Security UK
Dear Harry,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
We have had the same engineer since…
We have had the same engineer since 2009, and have built up a very good relationship.
He is very reliable, efficient and easy to get on with.
11 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Patricia,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Set a time and date
Set a time and date, turned up on time did the checks with minimal disruption, safe member was friendly & warned everyone before the alarm got tested.
11 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer always makes the experience…
Engineer always makes the experience excellent. Great service and always respectful.
11 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Most efficient and prompt handling of…
Most efficient and prompt handling of my enquiry
18 de agosto de 2026
Avaliação não solicitada
Resposta da Chubb Fire & Security UK
Dear Geoffrey White,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Anthony,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for Lee! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Routine visit booked
Unlike my last attempt this call resulted in an engineer being allocated and booked. Handled professionally.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Chubb Fire & Security UK
Dear Vyvyan,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Good service
A moderate wait to be connected but then the appointment was made easily. The team member was friendly and helpful.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Chubb Fire & Security UK
Dear John,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Quick response to request and engineer…
Quick response to request and engineer phoned back promptly.
8 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Tom,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Good service as usual.
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Vincent,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Disjointed and frustrating
Following a fire in we have committed to spending almost £100k in restoring or replacing our fire and security systems.
Structural demarcation between functional teams and a lack of centralised project management has resulted in an uncoordinated and frustrating response.
8 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear David,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Darren Munn always solves any issues…
Darren Munn always solves any issues one of our best engineers coming to site.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Danny,
Thank you for your wonderful review for Darren! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Usual great service!
Polite, friendly and helpful service, AS USUAL, and Joe's visit was most welcome.
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review for Joe! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly & Helpful
Friendly, helpful and re-iterated each stage of the process for clarity.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Chubb Fire & Security UK
Dear Wes,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The Chubb Engineers
The Chubb Engineers were very profession, efficient and friendly. Had the issues sorted quickly and tested the whole system. Great service.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Andy,
We appreciate your kind words! It's great to hear that our engineer was able to assist you and resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
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