Chupi Jewellery Avaliações 

113
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Yesterday we picked the most important rings of our lives. From start to finish Kat made the process effortless, fun and meaningful to us both. She took the time to get to know our story, selecting... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the moment I walked into Chupi, I knew this was going to be something special. Choosing jewellery that carries so much meaning is a big decision, and Cecilia ❣️ made the entire experience fee... Ver mais

Avaliado com 5 de um total de 5 estrelas

Katerina was just brilliant helping us find and customise a very special ring. We were very impressed by Chupi’s ethics and sustainability, and the whole experience was joyful. Thank you Kat!

Avaliado com 5 de um total de 5 estrelas

I went to Chupi with no idea what to choose for my proposal ring but Cecilia helped me find the perfect ring. After asking thoughtful questions about my girlfriend's tastes, personality, and appeara... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheiro

Escrito pela empresa

Chupi is a multi award-winning fine jeweller specialising in unique Engagement Rings, Wedding Rings and Fine Jewellery. Made in Ireland with 100% Recycled Solid Gold, Carbon Neutral Lab Grown Diamonds and Precious Gemstones. Visit our Irish flagship Store in Powerscourt Townhouse on Clarendon Street or Shop Online on www.chupi.com.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

113 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(113)

17 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Above and Beyond service

I have dealt before with chupi team when we first purchased our wedding rings and they were so nice and accommodate then and now, Chupi team always goes above and beyond. We had to repurchasing my Husband rings since he lost it on the sea, and everything when so smoothly and pain free, they also provide us with a complementary discount which is always welcome and appreciated. Thanks Sarah and Sorcha for all the help, this really means a lot to us, being able to get our precious token of love back.

Looking forward to my next purchase 😁.

Willianny

10 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an online consultation with Jane…

I had an online consultation with Jane last week. I wasn’t sure what to expect I had really wanted to visit in person but I was so impressed with my online visit. Jane was amazing and the quality of the pieces were clearly visible with the cameras. I had a very good idea of what piece I wanted to buy but couldn’t believe that I changed my mind during the consultation and was absolutely drawn to another piece. I’m delighted that I purchased my piece today, the staff I some to were so helpful and nice. My experience was super and very impressive. Thank you. I can’t wait to receive my piece. X

16 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best customer service ever.

Absolutely amazing customer service from the very first communication. We had a credit card gift Xmas voucher from my husbands work place which didn’t cover the entire order. We made contact with Chupi to ask what to do as we couldn’t use 2 different cards when trying to pay. Mollie couldn’t have been more helpful - back with a solution and a link to complete the order the following day. Ordered and delivered on Xmas week which was much faster than expected - it was lovely to have a beautifully presented box to open on Xmas day. Love the white gold midi disc chain and can’t wait to add the final initial once our new baby gets here! Thanks Mollie and Chupi for everything.

18 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I just love Chupi’s work.

I just love Chupi’s work.
I have bought two lovely pieces now.
The first, a solid gold crescent moon which I believe is discontinued. It was a first anniversary present for my wife who is Turkish so the crescent moon obviously is significant to her. She loves it and has never taken it off once since I gave it to her.
The second, is a more recent purchase. I bought “to the moon and back” for my daughter’s birthday. I haven’t given it to her yet, but I know she will love it.
Can’t fault anything about the experience. Nice, unique and unusual pieces, beautifully presented in their packaging. Very fast delivery times.
Customer service is also quite something. On the second piece I had made a small error in the “greeting/note and was able to use their chat function to speak with a human who corrected the mistake there and then.
5/5 for this Jeweller. My only gripe, Chupi does not seem to make jewellery for men.

10 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful

I received a gift of the North Star signet ring earlier this year and I can't explain how thrilled I am with this beautiful ring. It's my fourth Chupi piece and I am just loving the little collection I have built, they are so unique and beautiful.
The ring is so petite I can hardly feel it on my finger.
Chupi's customer service is beyond amazing, I will definitely shop here again.

19 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

The customer service was OFF THE CHARTS! I have never had such good customer service, they have gone above and beyond, getting me the exact engagement ring that i wanted before my partner has to leave the country for 6 months!!! Just...I love them so much right now!!! (it was Kate in customer service who made actual magic happen!)

31 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A pleasure to do business with

My boyfriend treated me to the Stars in the Sky three diamond necklace for a very special birthday. It was even more beautiful in real life than on the website. I was so in love with it when I received it that I treated myself to the North Star signet ring to compliment it. Customer service was the best I have ever experienced and the packaging is out of this world. Thank you for making a special birthday even more special x

19 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Tarnished and blackened silver

I got a gift of a silver bracelet. When I took it out of the box the 'Chupi' disc was tarnished and blackened...it looked very cheap and tatty.
I contacted customer services to see whether they could send me a disc replacement. They said NO and instead sent me instructions for polishing silver!!!!
The cleaning made no difference and still they wold not send a replacement disc.
very bad company to deal with when you have a problem.

18 de março de 2021
Avaliação não solicitada
logotipo da Chupi Jewellery

Resposta da Chupi Jewellery

Dear Della,

Many thanks for your review, we do value all feedback as it allows us to continue to learn and improve.

While we cannot comment on the specific detail of your experience, exceptional customer service is extremely important to us and we are sorry to hear that we fell short of your expectations on this occasion and we apologise for any upset caused.

Kind regards,

The Chupi Team


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