Worst company ever to purchase from buyer beware!!! These guys are real fly-by-nighters who deal in Casio watches of very questionable quality. First of all note that despite their .co.nz web suffix,... Ver mais
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Veja o que dizem as avaliações
Really smooth purchase!! Good communication before purchase and timely order processing and shipping. Great email updates during shipping process from both City Watches and DHL. All delivered safely... Ver mais
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I’ve now purchased my second Seiko from City Watches, and once again I’m very happy with both the product and the service. The watch arrived exactly as described, well-packaged, and in perfect condi... Ver mais
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I needed a chronograph watch due to a job change where I am now charging by 6-minute intervals and I have trouble calculating time expended. The watch needed to look professional, too. I couldn't have... Ver mais
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4,2
Muito Bom
576 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service great products
Fantastic service, quick delivery and love my watch. Couldn’t of asked for anything better.
Definitely shop again with you
7 de janeiro de 2022
Avaliação não solicitada
Resposta da Citywatches
Dear Fiona,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Excellent thanks
Ive ordered watches from CityWatches 4 times now and they have all arrived very quickly, in excellent condition.
Thank city watches
8 de dezembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Charles,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Horrible customer service
I wanted to gift a watch to my friend on his birthday. So i emailed city watches prior to the purchase to know if i can get the gift receipt so i can give that to my friend for warranty purposes. I was told that yes thats not a problem, simply email them after the purchase is done.
I placed an order on 15th November. Emailed them on the same day about the gift receipt. Got reply next day that my request has been noted.
On 27th November i received that watch but no gift receipt in it. Emailed them back on 28th November. Got a reply Saying someone will get back to me.
Its been 10 days and no one bothered to reply.
Have sent them 3 different emails but every time i get their generic email saying that someone will get back to me.
Feels like they dont give a **** about their customer after they have received the money.
Yes price was cheap but not worth purchasing anything from this company. Would never return back to them, they are not worth of my hard earned money.
Adding reply to your reply Sally:
Stop making fool. What sort of policy is that you cant give gift receipt. I asked you guys before purchasing the watch if i can get the gift receipt and i was told yes i can get. Is your guidelines changed since i placed the order or simply you guys are incompetent.
No point emailing to you guys when your incompetent staff does not bother to help their customer.
That was the first and last purchase for me. Would never return back and make sure i spread the word around about you guys.
7 de dezembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Manish,
We sincerely apologize for the inconvenience caused to you. We would like to inform you that Unfortunately our trade rules do not permit us to mark the shipment as low value or gift.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Faster delivery than expected and…
Faster delivery than expected and product as advertised. 10/10 definitely will buy from here again
2 de dezembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Anita,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Excellent shopping experience
We’ve ordered watches from CityWatches three times now and they have arrived promptly, in excellent condition, with guaranteed quality. The order process is convenient, seamless and quick. I would order from them again without hesitation. Thank you CityWatches from a satisfied customer!
2 de dezembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Ronald,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Excellent Easy to Navigate
Excellent website easy to navigate, attractive looking good and was great to be able to enlarge your products to see what they actually look like, Very Good.
Thankyou
1 de dezembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear William,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
NZ Buyers beware of fine print - SO PISSED!
EDIT: So far so good.....company has offered us free shipping to return the watch for repairs.
NZ Buyers beware - I ordered a Tissot watch from these guys (Order number 106142/10567635) with a 2 year international manufacturers warranty. I just received it yesterday (22/11/2021) and it appears to be faulty (something wrong with the crown mechanism). Now I have to either:
a) Pay for repairs here in NZ because the warranty won't cover it since they are not authorized sellers of Tissot Watches;
b) return this watch and ask for a refund (and bear the cost of shipping the watch back to them as well as the initial cost of them shipping it to me. Additionally will also be losing the customs entry fee I already had to pay when I first bought it);
c) or just ship it to them for repairs (again bear the cost of shipping it to them and probably have to pay for customs entry fee once again when its repaired).
I have never been more pissed because every single option will either cost me money (which I should not have to pay for - its not my fault the watch arrived with a defect) and in the end of that I might still be without my husband's Christmas present.
23 de novembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Tanya,
Customer satisfaction is always a number one priority for us. We are deeply sorry that that wasn't clearly demonstrated to you. Please note that we accept exchange/refund of item arrived with any defect or not working condition and there will be no charges applied on return/exchange. I have emailed you directly and hope to hear back from you soon.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Beware of Return Policy
Beware of Return Policy
For NZ ppl - I purchased a watch and wanted to return it but they asked me to pay for return shipping. The charges of returning it which is $65 , I was ready to pay it but then they also mentioned that they will deduct from $270 for shipping the watch from their side which I didn't find fair as it was free delivery. Also, the method of conversation is only via email which takes over 24 hours for reply and then have to wait for another 24 hour if you had any more query.
17 de novembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Sonia,
We understand your disappointment and would be more than happy to get this matter resolved immediately. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. I have emailed you directly and hope to hear back from you soon.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Casio Watch
Very impressed with the watch I purchased and a superb price. delivery time was exceptional, very fast. Was kept up to date on where my package was at all times. Will definitely be ordering from you again.
16 de novembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Tracy,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Very happy with my purchase
Very happy with my purchase, it was a gift for my partner. It's a beautiful high quality watch and my partner likes it a lot. Many thanks for the fast shipping.
All the best!
11 de novembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Veronica,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Great service fast delivery we’ll…
Great service fast delivery we’ll priced watch does exactly what was described on the website fantastic
2 de novembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear John,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Awesome company
Awesome company, very happy with the fast delivery will definitely be buying again.
26 de outubro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Dan,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Best watches for reasonable prices :))
23 de outubro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Wisura,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Thank You!
This was a great experience, the watch was delivered on time and in great condition. Overall a great experience - Thank you!
13 de outubro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Leighton,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Happy customer
Hello everyone,
In a nut shell - I had a great experience and recommend this trader.
1. Clear, well presented product
2. User friendly website
3. Highly skillful customer service
4. Top worldwide courier
Will definitely come back for more.
6 de outubro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Sergey,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Great service and product A+++
29 de setembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Grant,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Delivery was quick
27 de setembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Junhao,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Very Happy
Best communication I have ever experienced. 5 emails confirming purchase, confirming delivery, answering questions and querying in delivery OK during COVID lockdown. This along with a fantastic product at a fantastic price is amazing. Thanks so much.
22 de setembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Andrew,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Amazing service
Delivery time was very short , love the watch and amazing service by CityWatches.
It has become my one stop shopping site now for watches.
A Big THANK YOU to CityWatches.
20 de setembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Anubhav,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Excellent service
Excellent service. Great product and very fast delivery. Highly recommended
9 de setembro de 2021
Avaliação não solicitada
Resposta da Citywatches
Dear Vladimir,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
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