UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtfu... Ver mais
Great choice of frames and lens coatings etc, it's fun to assemble your own glasses and it doesn't take long for them to arrive. Good range of pricing to choose from depending on how much youre willin... Ver mais
Incredible service and unbeatable value. This is the first company I’ve encountered in NZ that managed next-day delivery for my contact lenses, and their prices are the best I've seen on the market. T... Ver mais
Detalhes da empresa
Sobre Clearly.co.nz
Informação fornecida por fontes externas variadas
Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Informações de contato
Nova Zelândia
- clearly.co.nz
4,3
Excelente
4 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Anne went above and beyond my…
Anne went above and beyond my expectations by offering to stay on the chat while I completed my order. She was friendly and very helpful, and even offered to keep me updated via email on the resolution of the technical issue with my account.
Thank you, Anne.
17 de dezembro de 2023
Avaliação não solicitada
Claire was able to solve my request…
Claire was able to solve my request quickly and was very friendly!
Don’t get better than this
14 de dezembro de 2023
Avaliação não solicitada
Theft and unprofessional
Disgusted with the service. Been using the service for years with nil issues until this time. The customer service team are very rude in their response as though they are giving you the product for free out of their money when you have paid for it including additional express shipping. When you get firm it your responses they stop responding. Been waiting for the Order for almost a month and absolutely lies that it’s in production and scripted responses. Never trust them and never buy from them. They are thieves in every right!
30 de novembro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
We're so sorry to hear about your recent experience with us Maria. This was certainly not our intentions, and we'd really like to help make this right for you. In order to proceed, we'll require some additional assistance from you to do so. Please provide us with your order number, and/or email address so we can pull up your account and proceed accordingly. We appreciate your patience, and we look forward to hearing from you again soon. - AC
I ordered and paid for contact lenses…
I ordered and paid for contact lenses in September this year (2023). I’ve been ordering from clearly for years and never had a problem BUT now, firstly 3 weeks later still hadn’t arrived, when I rang (1st time in a string of 7 calls) to check they said they’ll send them right away, didn’t happen, rang again twice after which I asked for a refund and ordered from another company, this was in October. Still haven’t had a refund even after enquiring three times and then saying it’s being processed. Do yourself a favour and order somewhere elsewhere
12 de setembro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
We're so sorry to hear about this experience. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter.
We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. - AC
Diane is fantastic!
Diane is a fantastic asset to your customer service team, she was super helpful. Thank you Diane!
27 de novembro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Lou, thanks so much for the amazing review and feedback! We truly appreciate it, and we look forward to 'seeing' you again real soon! - AC
Great help and great frames
Althea my customer rep I spoke with was so helpful with fixing my address issue! I have had my Bonnyville frames for a few years now which is the longest a pair have ever lasted me as I’m rough on my glasses! Thank you for your help!
13 de novembro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi M, thanks so much for the great review! We're glad to hear that Althea was able to assist you with this! We look forward to 'seeing' you again real soon! - AC
Ordered over a month ago
Ordered over a month ago , very very poor customer service and order still not filled. Service team sarcastic at best. Have used this company for over 10 years without any issues. I only wish I could give zero stars.
5 de novembro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
We're so sorry to hear about this experience, and keep you waiting. Certainly this is not the level of customer service that we have built up to in the past, and strive for in the future. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -JS
Thank you Danica!
Danica was really helpful when the discount code didn't work! She was very thorough in making sure that I was happy with my experience and triple checked that my order was correct.
2 de novembro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Manisha, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
Renz is the best!
31 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Thanks so much for the great review Steven! We look forward to hearing from you again soon! - AC
should've gone to specsavers!
I have always order from clearly in the past but never again
The only shipping option was express 4 day delivery which cost $12 extra. I could not untick it to get a free slower option
At checkout the only payment option was paypal. Could not do visa or Mastercard.
I even tried on both phone and laptop in case it was a device issue
Not impressed with the new website as others have also said
I did not progress with my order and ordered through specsavers instead which actually had cheaper prices anyway
#should've gone to specsavers!
28 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
We're so sorry to hear about this experience! It's true that we launched a new website in July, and completely changed over our backend systems--which unfortunately left Paypal as our only payment option. If we can help further with this, please feel free to respond to our request for additional contact information. It's totally optional, and we hope we can earn your trust back in the future. -JS
Resposta da Clearly.co.nz
That's what we aim for, and that's what we love to hear from our customers! Thanks so much for the great review Ash! We appreciate it! - AC
I spoke with Claire great agent
I spoke with Claire, she was very helpful, quick. great communication, really had a great experience.
This is some of the best customer service I have receieved recently, really nice to talk with a company that has agents that are friendly and helpful.
Thanks again Claire!
25 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Wow! That's amazing to hear! Thanks so much for the wonderful review Zak! We'll be sure to pass this along to Claire and her team for you as well! - AC
Waiting
Customer service is good. But the service of receiving goods was really late. Contact lenses were not in supply and I was not told this...so I was waiting a long time. Also I have tried returning the contact lenses (after finally receving them) due to a change in my presecription. This is also taking a long time...and now still being processed for refund. I have never had a problem with ordering before. This has been very annoying. Norlie Siguin has been very good at customer service and keeping contact via emails. Thanks Norlie!
24 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Lara, we’re sorry to hear what happened with your order. We’d like to take a look and see how we can assist you. A member of our team will contact you shortly to see how we can make your experience better! - CT
Live chat with customer service was great
Lester found a solution that worked and explained things in a very easy to understand way. He also wanted to be super helpful and looked back over the previous chat and used the information to help me!
23 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Katie, thank you for your review and feedback! We truly appreciate it! - AC
Awesome customer service from Lester
Awesome customer service from Lester, great knowledge and very helpful.
22 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Tracey, thank you for your 5-star review and feedback! We truly appreciate it! - AC
clearly is amazing
Super fast transaction and deliver... awesome been ordering from clearly for years and they are really good 👍👍👍
16 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Elaine, thank you so much for taking the time to leave a great review, we are so thrilled to hear how much you like our great service and fast delivery! - CT
Still waiting weeks later for a partial…
Still waiting weeks later for a partial refund to take place, the customer service is poor! You have possibly changed management and this has gone downhill I will not be purchasing contact lenses from this company again. Why are no emails being returned all my questions answered?
2 de setembro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Lisa, we’re sorry to hear what happened with your order. We’d like to take a look and see how we can assist you. A member of our team will contact you shortly to see how we can make your experience better! - CT
kind and fast replies!
13 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Chantel, thank you for your 5-star review! We truly appreciate it! - AC
Excellent service at the chat.
Excellent service at the chat.
I was helped by Lester to change the delivery address for my order. He was incredibly kind, nice and efficient in helping me with my query.
It felt I was talking to someone with a smile on the face.
11 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Wow! That's amazing to hear! Thank you so much for sharing your feedback with us Rani! We truly appreciate it, and look forward to 'seeing' you again real soon! - AC
Mel rose was wonerful to deal with a+
5 de outubro de 2023
Avaliação não solicitada
Resposta da Clearly.co.nz
Hi Rob, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.