Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers I’m wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Ver mais
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Veja o que dizem as avaliações
Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order fr... Ver mais
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Great experience everytime i order, trainers are next level and comfortable and now they just released the clothing i cant wait for the t shirts to arrive ive ordered and to get my summwe fit on.. cus... Ver mais
A empresa respondeu
I purchased the Ace Sneaker in size 43.5 EU in beige from the Cleens website. The shoe is crafted from very high-quality leather. The sole also feels sturdy and premium. Overall, with its chunky lacin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Informações de contato
Reino Unido
- customerservice@cleens.com
- cleens.co.uk
4,2
Muito Bom
8 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customers service and fast…
Great customers service and fast delivery will definitely order from this site again
24 de abril de 2026
Resposta da Cleens
So glad to hear this Gary. Which style will you go for next?👀
Delivery within 24 hours
Delivery within 24 hours, on point! Comfort, style.. 110%
20 de abril de 2026
Resposta da Cleens
So glad to hear your order arrived quickly Shaun🚀
Inconsistant sizing
Although the product is ok, its constantly frustrating that sizing is so erratic for the same style trainers, I am fed up with ordering and then having to spend time and money returning products for a different size. Cleens need to sort out consistency of sizing, I have raised this point before but customer services don't appear interested.
23 de abril de 2026
Resposta da Cleens
Hi Craig.
Thank you for your feedback - we are always keen to improve our products and services.
We're really sorry to hear that you were not completely satisfied with your purchase and are struggling to find your perfect size for some styles.
We'll be sure to pass your feedback onto the relevant team.
If your items aren’t the perfect fit, please visit our Returns Portal. We offer free returns for exchange or store credit.
Please don't hesitate to reach out if you need any further assistance and we'll be happy to help.
- TEAM CLEENS
Unbelievable
Unbelievable, one of the best customer service experiences I have experienced!
30 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Great to hear that our customer service team were able to assist you Cal🙏
Resposta da Cleens
We're pleased to hear you love your Cleens Jacob🤝
10/10 product and 10/10 service.
10/10 product and 10/10 service.
30 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Glad you're impressed, Josh! Hope to see you shopping with us again soon. 🙏
You have to get them
Must get them. So nice look different the price is a bit high but when you get them you will appreciate it 👌🏾🔥👊🏾
22 de abril de 2026
Resposta da Cleens
Love to hear this Adrian, glad to hear you're happy with your Cleens😎
Resposta da Cleens
Hi Brad,
Thank you for your review.
I can see that your order was delivered to you successfully on 20th April.
We hope that you're impressed with your order. If you need any assistance with your order please don't hesitate to respond to our email and we're be happy to help.
- TEAM CLEENS
The trainers were delivered the day…
The trainers were delivered the day after ordering.
The trainers I ordered were the Luxor, very high quality and reasonably priced
14 de abril de 2026
Resposta da Cleens
We're so glad to hear your Luxors arrived quickly and you're happy with the quality Wayne🙏
Resposta da Cleens
Love to hear this Mark💯
I tried to order a pair over 15 times…
I tried to order a pair over 15 times and the order keeps getting canceled. I reached out to customer service numerous times with no response. I have never seen a company work this hard to not make a sale.
28 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Justin,
Thank you for your review and we're sorry for the confusion caused.
I can see that you have been in contact via email with our Customer Service team regarding this matter who have confirmed that your orders were cancelled due to a detection of fraud.
We take security very seriously here at Cleens so we had no choice but to refund your order in full. Funds will be visible in your account within the next 1-3 days.
If this issue persists we kindly advise to reach out to your payment provider who will be able to investigate this for you.
If you require anything else please don't hesitate to reach out to us.
- TEAM CLEENS
Needed a little help with my order and…
Needed a little help with my order and reached out for some advice threw the customer service. Amazing advice and very fast response. Helped me with my issue straight away.
Brilliant
28 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
It's great to hear this feedback, Laura! We'll be sure to pass this on to our Customer Service team; they'll be really pleased to hear this. Hope to see you shopping with us again soon. 🙌
The team at Cleens were very responsive…
The team at Cleens were very responsive to any requests. They replied to my emails almost immediately with help about a return.
28 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're pleased to hear our Customer Service team were a great help, Eva! Thank you for being such a valued customer of Cleens. 🙏
Cleens have helped and support…
Cleens have helped and support resolving any queries I have had in such a timely manner, giving a returning customer everyday of the week.
Thanks again Cleens
28 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Brilliant to hear that our Customer Service team were a great help in resolving this issue for you! Thank you for taking the time to leave us a review. ⭐
Best shoes on the market by far!
Best shoes on the market by far!! Had 4 pairs of the Luxor shoe go with anything smart or casual.. customer service also brilliant.
27 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Amazing to hear this feedback, Michael! We're pleased to hear you're impressed with your Cleens and that our Customer Service team were a great help. Hope to see you shopping with us again soon. 😎
Son loves them and came really fast
Son loves them and came really fast. Will order again
19 de abril de 2026
Resposta da Cleens
We're so pleased your son is impressed with his Cleens, Chelsea! Wonder which pair he'll go for next. 👀
Sehr coole Designs und produziert in…
Sehr coole Designs und produziert in Portugal. Leider löst sich nach 1 Jahr die Sole etwas auf und die Versen sind auch schon abgenutzt. Ist ja für die meisten Sneaker normal aber bei dem Preis erwartet man schon höchste Qualität
1 de maio de 2025
Resposta da Cleens
Thank you for taking the time to leave us a review, Henri! We'll be sure to pass this feedback on to the relevant team. Hope to see you shopping with us again soon. 🙏
Great experience with customer service
Great experience with customer service, very fast communication and resolve issues straight away.
22 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Brilliant to hear that our Customer Service team were a great help, Jeevan! Thank you for being such a valued customer of Cleens. ⭐
Wore the shoes twice and the paint has…
Wore the shoes twice and the paint has already came of the sole of the shoe and there already losing shape for 260 that is an absolute joke
15 de abril de 2026
Resposta da Cleens
Hi Jay,
Thank you for taking the time to pass on your feedback. We're so sorry to hear that your trainer is in this condition and assure you that this is not a regular occurrence here at Cleens.
In order to put this right for you as soon as possible, a member of our team has reached out to you via email to request some further information in hopes to resolve this as soon as possible.
We hope to hear from you soon so that we can put this right for you.
- TEAM CLEENS
Cleens 👍
I have purchased 2 pairs of Cleens trainers and I am about to buy my 3rd pair because the quality and the style are spot on. I had a couple of minor issues which were dealt with really quick and I was happy with the communication and the outcome. I would recommend everyone to buy these trainers 👌
26 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
It's great to hear our Customer Service team were a great help and that you're impressed with your Cleens, Terry! Wonder which pair you'll go for next. 👀
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