Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers I’m wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Ver mais
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Veja o que dizem as avaliações
Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order fr... Ver mais
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Great experience everytime i order, trainers are next level and comfortable and now they just released the clothing i cant wait for the t shirts to arrive ive ordered and to get my summwe fit on.. cus... Ver mais
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I purchased the Ace Sneaker in size 43.5 EU in beige from the Cleens website. The shoe is crafted from very high-quality leather. The sole also feels sturdy and premium. Overall, with its chunky lacin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Informações de contato
Reino Unido
- customerservice@cleens.com
- cleens.co.uk
4,2
Muito Bom
8 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service, very very quick delivery. Will 100% be buying more items in the future
25 de abril de 2026
Resposta da Cleens
Love to hear that your order arrived quickly Stephen, we wonder which style you'll go for next👀
Resposta da Cleens
Great to hear your order arrived quickly Leslie🚀
This brand really is something else
This brand really is something else, the shoes the clothes are amazing quality and the price point too highly recommend!!!
6 de junho de 2025
Avaliação não solicitada
Resposta da Cleens
Really appreciate the support Martyn💯
Cleens - Amazing
Cleens. Amazing. I feel like I have to write this review as not only do I love the shoes they offer, with amazing style and comfort, the customer service is extraordinarily good.
I had a small issue that was resolved with fantastic customer service, with their customer service team replying super quick on every message.
Couldn’t say a bad word, will definitely be buying from Cleens again as many friends of mine have.
6 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
We're so pleased to hear our customer service team were able to help you out here and we would like to thank you for being a valued customer of Cleens⭐
Resposta da Cleens
Hi Amanda,
Thanks for passing on your feedback and we're so sorry to hear that your order hasn't arrived as expected.
Upon looking into this further I can see that you have been in contact with our CS team regarding this matter.
As confirmed via email, unfortunately this order has been lost in transit due to an issue in the courier network.
We are ever so sorry for any inconvenience caused here.
Sadly, this item is now out of stock in your preferred size so we would be unable to dispatch a replacement order.
In order for us to put this right for you as soon as possible, please kindly respond to our email at your earliest convenience to confirm if you would like to receive replacement of a different style or size and we can get this sorted for you as a priority.
Again we're so sorry for the disappointment caused here and we would like to take the time to thank you for being a valued customer of Cleens.
- TEAM CLEENS
Very helpful customer service
5 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
We're so pleased to hear this, Charlotte! We'll be sure to pass your feedback onto the team. ⭐
Shade cost loyalty!
Been a customer from the beginning! Have over 10 pairs of there shoes! Shared a statement on there instagram about how every company is doing the same thing! Which I’m in agreeance too then posts a pic of a shoe that’s similar to what they already have. I made a suggestion of material/colour swap and got a reply of “nah” then blocked!! Shocking to be honest and won’t buy again! Current trainers, some that are still boxed are now on vinted! Lost a real loyal customer all for a shaded response which they probably thought was funny!
5 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Daniel,
Thank you for your feedback.
Firstly, we're so sorry for the upset caused here. We agree that this is in no way acceptable and we have raised this internally to investigate further.
Please be assured that this is not reflective of our usual standards.
We wanted to take the time to thank you for being a valued customer of Cleens.
- TEAM CLEENS
The shoes I purchased look wonderful
The shoes I purchased look wonderful. I highly recommend them with bootcut jeans and a lovely gray tracksuit.
27 de abril de 2026
Resposta da Cleens
We're so pleased to hear you're happy with your Trainers Filipe💯
Great product and great service
24 de abril de 2026
Resposta da Cleens
Love to hear this feedback! Hope to see you shopping with us again soon. 🙏
Resposta da Cleens
Thanks for leaving us this great review, we appreciate the support⭐
Lovely trainers and fast delivery.
Lovely trainers and fast delivery.
30 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Love to hear that your order arrived quickly Danny🚀
Trainers are nice but it’s the second…
Trainers are nice but it’s the second time I have bought from you and on Both times I ordered paid for next day delivery in time for me to go away and they haven’t arrived next day as stated so not too impressed with your delivery
28 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Scott,
Thank you for taking the time to pass on your feedback.
We're so sorry to hear that your order hasn't arrived as quickly as expected and assure you that this is not a regular occurrence here at Cleens!
In order for us to look into this further and put this right, please kindly respond to our request for information to allow us to locate your order.
We hope to hear from you soon.
- TEAM CLEENS
Great customer service by Cleens.
Great customer service by Cleens.
Had an issue that needed resolving quickly and without any hesitation. It was put right.
Thanks again !
4 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
We're so pleased to hear your issue was resolved quickly by our customer service team Sam😎
Easy to order quick delivery and good…
Easy to order quick delivery and good quality footwear
23 de abril de 2026
Resposta da Cleens
Love to hear this Lynettea, thanks for the great review🙌
Amazing Brand!!
Amazing Brand! unbelievable quality and appearance! I have multiple pairs of these myself and will keep up with the new silhouettes! 💯💯💯 Keep up the great work lads! 👊
3 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
Thank you Thomas for being a valued customer of Cleens, we really appreciate the support⭐
Very fast delivery everytime..5th pair…
Very fast delivery everytime..5th pair and not been disappointed yet 👌🏼
30 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so glad to hear your orders arrived quickly Jacqueline🚀
High quality trainers
High quality trainers, comfortable and fast delivery! Highly recommend them!
25 de abril de 2026
Resposta da Cleens
Thank you for taking the time to leave us this excellent review Lavinia⭐
the sizing was off
the sizing was off. not only did i have to pay to have it shipped to me, i had to pay to return it even though i wanted to keep the trainers but the sizing was off. really disappointed
1 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
Hi David.
Thank you for passing your feedback and we're so sorry to hear that your trainers aren't the perfect fit.
For future orders please be sure to check out our size chart on our website for exact insole measurements and size conversions.
Skates fit snug so we advise sizing up half a size.
Icon run large so we advise taking half a size down.
Layup and OneSixty Runners run larger so we advise to take a full size down.
All other styles fit true to size so stick to your usual.
We do offer free returns for exchanges or store credit.
Please don't hesitate to reach out to our Customer Service team if you need assistance and we'll be happy to help.
- TEAM CLEENS
Great product always love the comfort…
Great product always love the comfort of my 3 pairs of trainers I own,
Even purchased new laces from you and was delivered straight away,
Very pleased with cleens
24 de abril de 2026
Resposta da Cleens
We appreciate the support Wayne, thank you for being a valued customer of Cleens💯
Great products at reasonable prices!
Great quality products at reasonable prices and customer service 5stars! Clothing and footwear range in the now and relevant. Had small Issue with free delivery code but purchased anyway and customer service refunded the postage costs. Class and understanding!
1 de maio de 2026
Avaliação não solicitada
Resposta da Cleens
That's great to hear our customer service team were able to help you with this Jonathan🙏
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