Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers I’m wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order fr... Ver mais
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Great experience everytime i order, trainers are next level and comfortable and now they just released the clothing i cant wait for the t shirts to arrive ive ordered and to get my summwe fit on.. cus... Ver mais
A empresa respondeu
I purchased the Ace Sneaker in size 43.5 EU in beige from the Cleens website. The shoe is crafted from very high-quality leather. The sole also feels sturdy and premium. Overall, with its chunky lacin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Informações de contato
Reino Unido
- customerservice@cleens.com
- cleens.co.uk
4,2
Muito Bom
8 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Cleens
Glad to hear this Tony💯
Lovely shoes
These are my second pair of Cleens Luxors. They are just fantastic. Great to look at , great on and great to walk in. I’ve had several comments now on how they look. The delivery was really quick took just 4 days, over a weekend too. Thank you.
13 de abril de 2026
Resposta da Cleens
Thanks Dean for taking the time to leave this excellent review. We're so glad to hear you're happy with your Cleens🙌
Great product very happy with all my…
Great product very happy with all my purchases
9 de abril de 2026
Resposta da Cleens
Love to hear this! Thank you for being a valued customer of Cleens. ⭐
High quality and great design
Got the layup vipers. Really high quality sneakers and great design. Ordered one size down as recommended and fit was perfect. Took some time to be sent out and didn’t get any replies to emails, but delivery was fast once dispatched. Would buy again and highly recommend.
6 de abril de 2026
Resposta da Cleens
Thank you for taking the time to pass on your feedback, DK. We're so glad that you're impressed with the top tier quality and design of your Layups. 🙏
We're so sorry to hear that your delivery wasn't completed as quickly as expected. Please be assured that this has been raised with the relevant team.
Return and replacement sorted…
Return and replacement sorted efficiently when I’d ordered the wrong size. Great service.
8 de abril de 2026
Resposta da Cleens
We're happy to hear our Customer Service team resolved this issue for you, Neil! Thank you for taking the time to leave us a review. ⭐
Very helpful when I requested a return…
Very helpful when I requested a return due to the size being too small.
19 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so pleased our Customer Service team were a great help in resolving this issue, Simon! Thank you for being such a valued customer of Cleens. 🙌
Amazing quality
Amazing quality. Was hesitant to pay so much for shoes but definitely worth the price.
11 de abril de 2026
Resposta da Cleens
Fantastic to hear this, Thomas! Hope to see you shopping with us again soon. 😎
Had my second pair
Had my second pair, first been really uncomfortable, bought another pair £165 size up and still so uncomfortable, they absolutely crippled my toes, must be the most uncomfortable pair of trainers I’ve ever had! Love the style but my god so uncomfortable!!!
7 de abril de 2026
Resposta da Cleens
Hi Steven,
Thank you for your review and we're so sorry to hear that your shoes aren't the perfect fit!
Before making your final purchase decision, as per our returns policy, we advise to try on trainers inside as we are unable to accept a return if the trainer has been worn outdoors. Trainers must be unworn and in their original condition and packaging.
If you wish to proceed with a return, please visit our Returns Portal. We offer free UK returns for exchange or store credit.
If you require any further assistance please don't hesitate to respond to our email and we'll be happy to help.
- TEAM CLEENS
Amazing quality
Amazing quality , have bought 9 pairs and the expectations do not lack looking forward to what the company has to bring in the future
10 de abril de 2026
Resposta da Cleens
Brilliant to hear you're impressed with the quality of your Cleens, Afonso! Big things coming.📈
I've never ordered from cleens until 3…
I've never ordered from cleens until 3 or 4 weeks ago so I panicked when I hadn't received my parcel more than a week later but I contacted them and got quick response they kept me informed and they refunded me my delivery charge due to my wait but I got my shoes which I was very pleased with and they were worth the wait
10 de abril de 2026
Resposta da Cleens
It's great to hear that our Customer Service team were a great help in resolving this issue for you, Karen! We'll be sure to pass this feedback onto the team; they'll be really pleased to hear this. 🙌
As good as always!
Great product, style and service. Exactly what is says on the tin!
9 de abril de 2026
Resposta da Cleens
Thank you for taking the time to leave us this feedback, Andrew! It's great to hear you're impressed with your Cleens. 🙏
Recently made a purchase from Cleens
Recently made a purchase from Cleens. Unfortunately the wrong item was sent out but they were awesome to deal with. Customer service reply so quickly, sorted it all out and even gave me a discount. I now have the pair I originally ordered and they are awesome. I’ll definitely be ordering again!
17 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so pleased our Customer Service team were a great help in resolving this issue for you, Dave! Wonder which pair you'll go for next. 👀
Product doesn’t match the images
Product doesn’t match the images, for the price of the shoes compared to the quality there is a big disparity.
9 de abril de 2026
Resposta da Cleens
Hi Edward,
Thank you for your feedback - we are always keen to improve our products and services.
We're really sorry to hear that you were not completely satisfied with your purchase.
So that we can assist further, a member of our team has reached out to you via email requesting some further information.
Please kindly respond to our email at your earliest convenience to allow us to put this right for you as soon as possible.
We look forward to hearing from you.
- TEAM CLEENS
Fantastic service
Fantastic service, Jason in particular has been brilliant from a customer service standpoint. I’ve used Cleens many times now and I wouldn’t look anywhere else now for new trainers.
Keep up the great work
17 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Fantastic to hear our Customer team were a great help, specifically Jason. We'll be sure to pass this feedback on to the team, Mac! They'll be really pleased to hear this. ⭐
Delivery came 2 weeks after I was told…
Delivery came 2 weeks after I was told it was going to take 5 days, no one to speak to..just poor service
6 de abril de 2026
Resposta da Cleens
Hi Philip,
Thank you for your feedback and we're so sorry to hear that your order didn't arrive as quickly as expected.
I can assure you that this is not reflective of our usual standards. As a gesture of goodwill for any inconvenience caused here I can see that a member of our team has been in contact via email to confirm that a partial refund has been processed for your delivery charge.
Please allow 1-3 working days to receive these funds.
Please don't hesitate to reach out to us via email if you require any further assistance and we'll be happy to help.
- TEAM CLEENS
Great service provided and excellent…
Great service provided and excellent shoes. Their communication has been fantastic abd quick delivery of initial order
16 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
It's great to hear that you're impressed with your Cleens and that our Customer Service team have been a great help, Carmen! Thank you for taking the time to leave us a review. 🙏
Look nice but feel quite heavy on
Thought the trainers looked nice and boxed nicely but after wearing them all day they were aching my feet and felt quite heavy by the end and are a bit pricey and didn’t like that you were charged a delivery fee
8 de abril de 2026
Resposta da Cleens
Hi Damien,
Thank you for taking the time to pass on your feedback.
Firstly, we're so glad to hear that you're impressed with the presentation of your order.
We appreciate you taking the time to pass on your feedback. We're always eager to improve our products wherever we can and we'll be sure to pass your comments onto our design team.
For future orders, we kindly advise to try on your Cleens indoors before making your final purchase decision. We are unable to accept returns if the trainers have been worn outdoors.
We also offer free shipping for UK orders over £250.
If you require any further assistance please don't hesitate to reach out to our Customer Service team who will be happy to help. Thank you for being a valued customer of Cleens.
- TEAM CLEENS
£160 for worn trainers
Ordered a pair of £160 trainers, when you spend that much money on a pair of shoes you expect them to arrive pristine. The trainers have scuffs on them, there is sock residue inside the shoes so they have been worn and the suede parts of the shoe have damage, the dust bag is also dirty. I just find it ridiculous that you pay all of this money and the quality is not 100% … there is no where to complain on the website or app all you can do is select return, I don’t particularly want to go down the route of returning them having to re package everything up then going to the post office and having to wait for a refund. I wish there was somewhere to report problems with orders
16 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Katie,
Thank you for taking the time to leave your review and we are so sorry for any disappointment caused here. I can assure you that this is not a regular occurrence and we're eager to put this right for you.
I can see that this matter was raised via email with our Customer Service team who responded within minutes, in hopes to resolve this as soon as possible.
Our team offered for your order to be returned for a full refund or exchange or, if you wished to keep your order, a partial refund.
As you opted to return your order for an exchange, our team provided you with a link to create a prepaid return label and requested a clear image of your return receipt to review the necessary information to expedite your return.
Please kindly respond to our email at your earliest convenience to allow us to proceed with the next steps to resolve this for you.
We hope to hear from you soon and want to take the time to thank you for being a valued customer of Cleens.
- TEAM CLEENS
Second pair indifferent colours
Second pair indifferent colours
Very comfortable and go with everything
Quick delivery
Well pleased with the product
13 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're pleased to hear you're happy with your Cleens Paul💯
Great experience
Great experience, needed an exchange and it was processed and sent out the same day! Would definitely recommend them!
15 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so glad to hear your exchange was arranged quickly for you Sean🚀
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