Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers I’m wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Ver mais
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Veja o que dizem as avaliações
Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order fr... Ver mais
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My first time ordering from Cleens. They definitely lived up to my expectations. I ordered my first pair yesterday and they arrived in just over 24 hours. Very comfortable shoes and true to size. Will... Ver mais
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Great experience everytime i order, trainers are next level and comfortable and now they just released the clothing i cant wait for the t shirts to arrive ive ordered and to get my summwe fit on.. cus... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Informações de contato
Reino Unido
- customerservice@cleens.com
- cleens.co.uk
4,2
Muito Bom
8 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Look nice but feel quite heavy on
Thought the trainers looked nice and boxed nicely but after wearing them all day they were aching my feet and felt quite heavy by the end and are a bit pricey and didn’t like that you were charged a delivery fee
8 de abril de 2026
Resposta da Cleens
Hi Damien,
Thank you for taking the time to pass on your feedback.
Firstly, we're so glad to hear that you're impressed with the presentation of your order.
We appreciate you taking the time to pass on your feedback. We're always eager to improve our products wherever we can and we'll be sure to pass your comments onto our design team.
For future orders, we kindly advise to try on your Cleens indoors before making your final purchase decision. We are unable to accept returns if the trainers have been worn outdoors.
We also offer free shipping for UK orders over £250.
If you require any further assistance please don't hesitate to reach out to our Customer Service team who will be happy to help. Thank you for being a valued customer of Cleens.
- TEAM CLEENS
£160 for worn trainers
Ordered a pair of £160 trainers, when you spend that much money on a pair of shoes you expect them to arrive pristine. The trainers have scuffs on them, there is sock residue inside the shoes so they have been worn and the suede parts of the shoe have damage, the dust bag is also dirty. I just find it ridiculous that you pay all of this money and the quality is not 100% … there is no where to complain on the website or app all you can do is select return, I don’t particularly want to go down the route of returning them having to re package everything up then going to the post office and having to wait for a refund. I wish there was somewhere to report problems with orders
16 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Katie,
Thank you for taking the time to leave your review and we are so sorry for any disappointment caused here. I can assure you that this is not a regular occurrence and we're eager to put this right for you.
I can see that this matter was raised via email with our Customer Service team who responded within minutes, in hopes to resolve this as soon as possible.
Our team offered for your order to be returned for a full refund or exchange or, if you wished to keep your order, a partial refund.
As you opted to return your order for an exchange, our team provided you with a link to create a prepaid return label and requested a clear image of your return receipt to review the necessary information to expedite your return.
Please kindly respond to our email at your earliest convenience to allow us to proceed with the next steps to resolve this for you.
We hope to hear from you soon and want to take the time to thank you for being a valued customer of Cleens.
- TEAM CLEENS
Second pair indifferent colours
Second pair indifferent colours
Very comfortable and go with everything
Quick delivery
Well pleased with the product
13 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're pleased to hear you're happy with your Cleens Paul💯
Great experience
Great experience, needed an exchange and it was processed and sent out the same day! Would definitely recommend them!
15 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so glad to hear your exchange was arranged quickly for you Sean🚀
Resposta da Cleens
Appreciate this Oussama🤝
So Comfortable absolutely love will…
So Comfortable absolutely love will definitely buy again!
11 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Love to hear this, Lisa! ⭐
Excellent from start to finish from…
Excellent from start to finish from ordering and when returning goods.
Quality of trainers is excellent.
7 de abril de 2026
Resposta da Cleens
Brilliant to read these comments, Gemma! Thank you for being a valued customer of Cleens. 🙏
Their Luxor sneaker is dope
Their Luxor sneaker is dope. I bought it in a few colors. I wear a Nike size uk11 (us12). The Cleens size 11 in this model runs a little short in the toe. I tried up sizing to uk11.5 but that runs too big. I can wear it but i had to over tightened the shoe laces with kind of ruins the look of the sneaker. So get the uk size 11 and put a shoe horn in it to give it some room in the toe box and should be fine.
7 de abril de 2026
Resposta da Cleens
Thank you for taking the time to pass on your feedback. We hope to see you shopping with us again soon 🙏
5 stars for the product footwear is…
5 stars for the product footwear is excellent now on to turnaround for delivery is awful 11 days I waited for my shoes when it’s says can take up to 5 working days for delivery so I would give 1 star for delivery
6 de abril de 2026
Resposta da Cleens
We greatly appreciate you taking the time to pass on your feedback, Christopher. We're so glad to hear that you're impressed with your order and apologise for any inconvenience caused by this delay. I can assure you that this is not reflective of our usual standards and has been raised with the courier. ⭐
Quick delivery and lovely quality shoes…
Quick delivery and lovely quality shoes as always
31 de outubro de 2025
Resposta da Cleens
Appreciate this great review⭐
Excellent service
Had to return the wrong size trainers ,return service was made easy with good communication via emails and refund was quickly received and new trainers ordered, I will definitely be using cleens again, thank you
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Cleens
We're glad to hear your returns process was made swift and simple Sinead. We wonder which style you'll go for next👀
This is my second review and have…
This is my second review and have received word back from Cleens However we are now a further week down the line from making the order and still do not know if I will receive the trainers or get my money back I don’t understand what is taking so long to make a simple decision I understand there is a process but really
30 de julho de 2025
Avaliação não solicitada
Resposta da Cleens
Hi James,
Thank you for your feedback and we're so sorry to hear that your order hasn't arrived as expected!
So that I can look into this further, please kindly respond to our request for information at your earliest convenience. This will allow us to look into your order and reach out to you directly.
We hope to hear from you soon.
- TEAM CLEENS
Black suade dye leaking
Wore twice and got caught in the rain, and the black suade started leaking dye throughout the white mesh, tried to hand wash and it just turned everything blue. Stay away from black suade from cleens. Not worth the money
14 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Kris,
Thank you for passing on your comments.
We're sorry to hear that your Cleens are in this condition and we understand how disappointing this can be.
Please note that, as per the care instructions for this item, it's important that you do not get the suede wet as the dye can run and transfer.
Nevertheless, we're eager to put this right for you. Please kindly respond to our request for information to allow us to locate your order on our system and reach out to you directly.
We look forward to hearing from you in hopes to resolve this as a priority.
- TEAM CLEENS
Bought for a special event and took…
Bought for a special event and took over 2 weeks to arrive.
6 de abril de 2026
Resposta da Cleens
Hi Thomas,
Thank you for your feedback and we're so sorry to hear that your order didn't arrive as quickly as expected.
We understand your frustration and assure you that this is not a regular occurrence here at Cleens.
A member of our team has reached out to you via email in hopes to resolve this matter. Please kindly respond to our email at your earliest convenience.
We hope to hear from you soon and would like to thank you for being a valued customer of Cleens.
- TEAM CLEENS
Great customer service
Reported a problem with order and was given a reply same day with a solution. Great customer service.
13 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Great to hear your issue was resolved quickly by our customer service team Demi📈
Awful Company with non existent…
Awful Company with non existent Customer Care. Second time wearing £190 trainers. Got caught in the rain. One shoe fine and other dye has run and will not come off. The company has offered a 15% discount and said not to get wet. I would understand this if both shoes were ruined but it is only one. Therefore faulty product. Stay well clear of “Cleens”. Responding to reply. We live in Scotland and it rains. As said previously 1 shoe is not fit for purpose and 1 is ok. Product fault. You are obviously not taken any responsibility and that makes you an irresponsible bad company. Steer Clear.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Linda,
Thank you for your feedback and we're sorry to see hear your Cleens are in this condition. We understand how disappointing this must be.
I can see that this matter has been raised with our Customer Service team who have stayed in contact via the relevant thread.
Please note that, as advised via email and as per the care instructions for this item, it's important that you do not get the suede wet as the dye can run and transfer.
Please kindly refer to our Care Description on our website, and the email sent post-purchase, for information on how to clean your shoes correctly.
It is important that you do not put your Cleens in the washing machine or allow material to become heavily wet. We are not liable for any defects that may occur from doing so.
Nevertheless, we appreciate your disappointment and therefore our team offered a partial refund to your original payment method as a gesture of goodwill.
If you do wish to proceed with this please kindly respond to our email at your earliest convenience.
Again, we apologise for any disappointment caused.
- TEAMC LEENS
Resposta da Cleens
Love to hear this Gail💯
1000% recommend
An amazing company not only are the shoes absolutely stunning and very well made and look amazing on the foot but the team working behind the scenes go above and beyond to give the best customer service and care ! Emails answered extremely quickly with full updates whenever possible and they made it happen that my partner got their present on time ! Thank you again and i couldn’t possible recommend this company enough !
14 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so glad to hear you're happy with your Cleens and with the service provided by our customer service team🤝
Fantastic
The quality of your stuff is amazing and the price is fantastic. Cannot recommend you guys enough
6 de abril de 2026
Resposta da Cleens
Thanks Philip for taking the time to leave us this excellent review⭐
Did not receive my goods and still…
Did not receive my goods and still awaiting resoloution
6 de abril de 2026
Resposta da Cleens
Hi Derek,
Thank you for taking the time to pass on your feedback and we apologise for any upset caused here.
Upon investigating this matter further, I can see that you had reached out via email to our Customer Service team to advise that you had sadly not received your order.
Our team quickly responded to request some further information on the parcel received and subsequently raised an inquiry with our third party courier service to investigate the delivery of your order.
We understand your frustrations and can assure you that we are keen to get to the bottom of this as a priority.
Our Customer service team will continue to stay in contact via email regarding the status of this investigation.
We appreciate your cooperation with this matter.
Thank you for being a valued customer of Cleens.
- TEAM CLEENS
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