Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers I’m wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Ver mais
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Veja o que dizem as avaliações
Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order fr... Ver mais
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My first time ordering from Cleens. They definitely lived up to my expectations. I ordered my first pair yesterday and they arrived in just over 24 hours. Very comfortable shoes and true to size. Will... Ver mais
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Great experience everytime i order, trainers are next level and comfortable and now they just released the clothing i cant wait for the t shirts to arrive ive ordered and to get my summwe fit on.. cus... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Informações de contato
Reino Unido
- customerservice@cleens.com
- cleens.co.uk
4,2
Muito Bom
8 mil avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Cleens
Hi Elliot,
Thank you for your feedback and I'm so sorry to see that your recent purchase was not been delivered as quickly as expected.
Please note that, whilst we make improvements behind the scenes, Next Day Delivery is temporarily unavailable.
We completely understand that this delay is not ideal and I can assure you that our team work hard to get orders dispatched as quickly as possible.
As a gesture of goodwill for any inconvenience caused here, our team have reached out via email to confirm that a refund has been issued for your delivery charge.
Funds will be visible in the account of your original payment method within the next 1-3 days.
I can see that your order has since been delivered successfully by the courier. We hope that this matter has now been resolved for you.
Please don't hesitate to get back in touch with us if you have any further queries and we will be more than happy to help.
Thank you for being a valued customer of Cleens.
- TEAM CLEENS
Lovely trainers and comfy
4 de abril de 2026
Resposta da Cleens
Love to hear this, Rab! Thank you for taking the time to leave us a review. ⭐
Easy to order great selection
Easy to order great selection
12 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
It's great to hear you're impressed with our Cleens, Marie! Hope to see you shopping with us again soon. 🙏
Great Brand, great CS!
Cleens are a fabulous brand, and their top drawers customer service reflects the quality of their brand.
12 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
It's great to hear our Customer Service team were a great help, Graeme! We'll be sure to pass this feedback on to the team; they'll be really pleased to hear this. ⭐
Service was great and product quality.
Service was great and product quality.
Not for me in terms of look though, think I’m too old for them! Haha!
3 de abril de 2026
Resposta da Cleens
Thank you for taking the time to leave us feedback, Richard! We hope to see you shopping with us again soon. 🙏
🔥👟The Game Changer👟🔥
Cleens shoes are seriously the best in the game! 💯 Amazing quality, great price, and they look incredible. I’m super happy with my order! 🔥👟
3 de abril de 2026
Resposta da Cleens
Brilliant to hear you're impressed with the quality of your Cleens, Sebastian! We appreciate your feedback. ⭐
Resposta da Cleens
We appreciate the feedback, Mason! Thank you for taking the time to leave us a review. 🙏
Resposta da Cleens
Love to hear this, Garry! Hope to see you shopping with us again soon. 🙌
So far so good
So far so good.
Received some wonderful trainers, great quality. Sadly my feet were too big and I had to return.
I had been away and was out of the specified return period.
However, they have agreed to have them returned after receiving my images of the unworn trainers.
I will be reordering a new larger pair,
Great service received.
11 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're pleased to hear this issue was resolved for you by our Customer Service team, Angela! Thank you for taking the time to leave us a review. 🙏
Terrible customer service
I ordered a pair of trainers on 1st April and they have not been dispatched after 5 working days. This is terrible customer service especially for my first order. Wont be buying again.
1 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Olu,
Thank you for your feedback and we're so sorry to hear that your order hasn't arrived as quickly as expected!
We're eager to put this right for you. To allow us to look into this further please kindly respond to our request for information at your earliest convenience.
We hope to hear from you soon to resolve this as a priority.
- TEAM CLEENS
Nice Trainers 👍
2 de abril de 2026
Resposta da Cleens
We're glad you're impressed with your Cleens, Alex! Thank you for taking the time to leave us a review. 🙌
late delivery
i was lookin these for a trip away, unfortunately it took over 5 working days for the trainers to leave the warehouse, these were to be with me withing 5 working days, it took nearly 15 workin days before thet arrived, very disappointing.
1 de abril de 2026
Resposta da Cleens
Hi Chris,
Thank you for your review. We'd like to sincerely apologise for the upset caused here.
Our Next Day Delivery service is temporarily unavailable whilst we make improvements behind the scenes.
We completely understand that this delay is not ideal and as a gesture of goodwill a refund was issued for your delivery charge. This was also confirmed via email.
I can see that your order has since been delivered to you successfully.
We appreciate your frustrating regarding the delay in delivery and our team has been in contact via email regarding a gesture of goodwill for any inconvenience caused here.
Please kindly respond to our email at your earliest convenience.
We hope to hear from you soon and want to take the time to thank you for being a valued customer of Cleens.
- TEAM CLEENS
Sent back for a refund had nothing but…
Sent back for a refund had nothing but agh trying to get my money back still waiting weeks after
1 de abril de 2026
Resposta da Cleens
Hi Kerry,
Thank you for your feedback. Firstly, we're so sorry for any disappointment caused here.
Upon looking into this further with the information prevoided, I'm afraid that we are unable to locate a return initiated for your order.
To allow us to investigate this a member of our team has reached out to you via email requesting some further information. Please kindly respond to our email at your earliest convenience.
We look forward to hearing from you in hopes to resolve this as a priority.
- TEAM CLEENS
Trainers are amazing and great quality
Trainers are amazing and great quality. Service has always been outstanding and when contacting customer service, the team respond super quick and resolve any matter in hand. Have purchase close to 10 pairs since introduced.
10 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so pleased to hear this feedback, Antony! Hope to see you shopping with us again soon. 🙏
Resposta da Cleens
We're so pleased that you're impressed with your order Michelle!
Our current UK delivery timescale is 5 working days. Next Day Delivery is temporarily unavailable whilst we make a few upgrades behind the scenes.
We told you we'd be stepping up - this is just the start! ⭐
Ordered a pair of shoes in January
Ordered a pair of shoes in January , this month a slight defect started to show , I made the customer care team aware of this they swiftly responded and rectified this by offering me a full exchange free of charge and they took care and time on guiding me through the process. Also very good footwear I’ve recently bought a second and third pair!
3 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so glad to hear your issue was rectified quickly by our customer service team. We wonder which pair you will go for next Dylan👀
Great customer service
Great customer service. Swift response to questions asked.
Purchased cleens footwear previously and quality is fabulous.
10 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're glad to hear you are happy with your Cleens and your purchasing experience Kelly😎
Cleens - The Trainer of the Future
Having come across Cleens on one social media platform, I was quickly impressed by their sleek, stylish and dynamic design.
The visual images portrayed the shoes in an extremely appealing light which was very captivating and enticed me to make a purchase. In fact I ordered two pairs straight off the bat, I was that impressed with what I was viewing.
From placing my order to delivery, Cleens did not disappoint. The order process was swift with flexible payment options and delivery was extremely quick as well, with my purchase arriving in just a few days.
Upon arrival, I observed that I had actually misjudged the size, ordering a half size bigger than I actually needed. I immediately got in touch with Cleens Customer Services team who were swift in their response and rectified MY error immediately by providing me with a return shipping label to return the shoes I had received and sent me out a replacement pair in the correct size. They even allowed me to change my mind and amend my order to a different pair. GREAT customer service!!!
I'm SO happy with both pairs of Cleens that I ordered. They're comfort, style and design is unmatched and they don't carry the 4 figure price tag of some of my other designer trainers.
I get compliments from almost everyone every time I wear them, with people asking me "Where'd you get your trainer from, I like them...?" Even from people who aren't necessarily trainer people but they still catch their eye because their stylish design stands out and is indeed eye catching.
I would HIGHLY recommend Cleens to anyone looking to make their next trainer purchase. I've got my eye on at least two more pairs that I'm looking to acquire before the summer.
10 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Thank you for taking the time to leave us this outstanding review John. We're so pleased to hear that your issue was resolved quickly by our customer service team📈
Excellent Customer Service
Great company to deal with. I had to contact Customer Service about an issue with a pair of trainers. My initial email was responded to within half an hour of sending (and on a Bank Holiday) as were any further emails I sent.
I dealt with Kate mainly but also Tegan. They were both very efficient, polite and quick to resolve my issue. Thank you both for the great customer service
6 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
We're so please to hear your issue was resolved quickly by our customer service team Karen⭐
12th day of waiting for trainers
12th day of waiting for trainers. No updates until I asked. Was told there was bank holidays that cause the delay. Won't be ordering again.
9 de abril de 2026
Avaliação não solicitada
Resposta da Cleens
Hi Gerry,
Thank you for your feedback and we're so sorry for any upset caused here.
Upon looking into this further I can see that this matter was raised with our Customer Service team who have been in contact via email.
I can see that our team advised that our current UK delivery timescale is 5 working days whilst we make improvements behind the scenes.
Again we apologise for any inconvenience caused here. As this timescale fell in line with the recent UK bank holidays, there was also a delay in transit with the courier.
Due to this, as a gesture of goodwill our team issued you with a refund of your delivery charge. This was confirmed via email and the funds will be visible in the account of your original payment method within the next 1-3 days.
I can see that your order has been delivered successfully. We do hope that this matter has now been resolved for you.
Please don't hesitate to respond to our email if you have any further queries and we will be more than happy to assist further.
- TEAM CLEENS
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