CLIPOP Avaliações 1.628

Resposta da CLIPOP

23 de abr. de 2026

Hello,

Thank you for your feedback, and I am very sorry that you are left with the damaged item and large boxes to dispose of.

I completely understand your frustration. However, I would like to kindly explain our situation: we have already issued a full refund for the damaged item as soon as the issue was reported. Unfortunately, due to our current logistics limitations, we are unable to arrange collection of the damaged parcel from your location.

We truly wish we could do more, but we hope you can understand that this is not something we can facilitate on our end at this time.

We sincerely apologise for any inconvenience this has caused you, and we appreciate your understanding.

Kind regards.

Resposta da CLIPOP

22 de abr. de 2026

Hello,

Thank you for your honest feedback, and I am very sorry to hear that one of the chairs arrived with a large dent in the leg and that the other chairs had marks as well. This is not the quality we expect to deliver, and I completely understand your disappointment.

Please accept our sincere apologies for this poor experience.

We would like to resolve this for you as quickly as possible. Could you please contact us directly via [service@clipop.eu] with your order details and photos of the damages? We will arrange a solution that works for you – whether that means sending replacement parts, replacing the affected chairs, or offering a partial refund.

Your satisfaction is very important to us, and we want to make this right.

Thank you for giving us the chance to improve your experience.

Kind regards.

Resposta da CLIPOP

20 de abr. de 2026

Dear Customer,

Thank you for your honest feedback, and I am truly sorry to hear about the issues you experienced with the panels and the cabinet door hinge slot.

You are absolutely right – the hinge slot should have been cut to the correct depth at our factory, and you should not have had to fix it yourself. We also apologise for the marks and damage on the panels. This is not the quality we strive to deliver.

We completely understand why this has been a frustrating experience, and we appreciate that you took the time to make the repair rather than returning the item – but you should never have been put in that position.

Please allow us to make this right. We would like to offer you a partial refund as a gesture of goodwill for the inconvenience caused. Could you please contact us directly with your order number? We will prioritise resolving this for you.

Once again, I am very sorry that your experience fell short of expectations. We will be reviewing our quality control to ensure this does not happen again.

Best regards.

Resposta da CLIPOP

20 de abr. de 2026

Dear Customer,

Thank you for your message.

Unfortunately, we are unable to facilitate or cover the cost of a return for personal reasons, as this falls outside our returns policy.

We fully understand that this may be disappointing, and we truly appreciate your understanding.

If there is anything else we can assist you with, please let us know.

Best regards.

Resposta da CLIPOP

9 de abr. de 2026

Hello,

Thank you for bringing this to our attention, and I am truly sorry to hear about the issue with your daughter’s Hollywood dresser – especially that it arrived without drawer runners, making it unusable. I completely understand how frustrating this must be.

I also sincerely apologise that you were unable to reach us by phone or email. That should not happen, and I will personally look into why your attempts did not get through.

To help you as quickly as possible, could you please provide the following information:

1. Your order number

2. A few photos of the item you received, including the area where the drawer runners should be

Once I have these details, I will prioritise getting the correct parts sent to you so that the drawer can be used properly.

Thank you for your patience, and I am very sorry again for the trouble caused. Please reply here or send the details to [service@clipop.eu], and I will take care of this for you personally.

Best regards.