My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Ver mais
A empresa respondeu
Disappointing as the straightener is not effective. My hair is slightly wavy yet my Cloud Nine straightener did not effectively straighten my hair as my GHD did! I had a GHD for over 10yrs and when... Ver mais
A empresa respondeu
Absolutely love my new straighteners. So light & only need to run hair through once or twice & it’s so straight. I have thick natural curly hair & they do a fantastic job.
Detalhes da empresa
- Loja de produtos para cabelo
- também em
- Fornecedor de Produtos de Beleza
- Loja de Eletrônicos
- Loja de Produtos de Beleza
- Serviço de conserto de eletrodomésticos
Sobre CLOUD NINE
Escrito pela empresa
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Informações de contato
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
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Resposta da CLOUD NINE
We're so glad to hear you had an easy process and fast delivery! It's wonderful to know you're enjoying the product. Thank you for your 5-star review!
Cloud Nine x
Smooth ordering
Ordering was easy, tracking updated regularly and arrived quickly.
9 de setembro de 2026
Resposta da CLOUD NINE
Thank you for your fantastic 5-star review! We're so pleased to hear that your ordering experience was smooth, that you received regular tracking updates, and that your item arrived quickly.
Cloud Nine x
Fabulous hair product absolutely love it
8 de setembro de 2026
Resposta da CLOUD NINE
Thank you so much for your wonderful review! We are absolutely delighted to hear how much you love our hair product.
Cloud Nine x
Almost 5 starts
Very happy with my cloud nine. Love the volumiser attachements, looks like my hair has been had a blow wave and it I brush my hair the next day it will still fall back into the same blow wave shape. Only downside is fall is that the attachments get super hot.
14 de setembro de 2026
Resposta da CLOUD NINE
We're so happy to hear you're enjoying the Airshot Pro Volumiser attachments and the lasting blow-wave effect! We appreciate you sharing your experience regarding the attachments getting hot. Your feedback is valuable to us.
Cloud Nine x
Still testing the volumisers
The product was delivered in excellent condition. Blowing strength wasn't as strong as I would like it, but still manageable, as I have fine hair. Thicker hair might struggle. Still practicing use of the volumising add-ons, will need to watch the tutorial videos some more!
14 de setembro de 2026
Resposta da CLOUD NINE
Thank you Kiara for sharing your review. We appreciate your feedback and are glad the product arrived in excellent condition. We understand your concerns about the blowing strength and the learning curve for the volumizing add-ons. We hope the tutorials help!
Cloud Nine x
Resposta da CLOUD NINE
Hi Rachel, thank you for sharing your wonderful 5* review! We are thrilled you are loving your products. Cloud Nine x
Resposta da CLOUD NINE
Hi Angela, thank you for your fabulous feedback, we are so pleased you are loving your new iron! Cloud Nine x
These are amazing!!
These are amazing!!! Definitely the best styling tool I have ever purchased. Arrived quickly and have mastered using them quickly. I have hair salon hair at home, love them. Thank you!
11 de setembro de 2026
Resposta da CLOUD NINE
Hi Amanda, thank you for your amazing 5* review! We are so happy to hear that you are loving your new products. Cloud Nine x
Stay away from the Cordless Iron
I bought the Cordless Iron to replace my original GHD which I’d had for 20 years.
I am so disappointed by both the product and the customer service.
I have short, thin hair and I can *just* get one straighten out of it before having to plug it in to charge for 90 minutes. So instead of having a corded iron plugged in for ten minutes while I use it, I’m supposed to have this plugged in for 90 minutes every day? I don’t get the point? It’s not like it’s useful to take to the gym because it’s big and very heavy.
More important than all of that, it doesn’t straighten very well. My 20 year old GHD on its last leg does a better job. I have tried my friend’s corded Cloud Nine and that was great so how did they get the cordless so wrong?
I got in touch with Cloud Nine as I thought it might be faulty. They did get back to me quickly which is great but they said it doesn’t sound broken. It’s intended to be used as a ‘touch up tool’ NOT as a straightener.!?! It’s very clearly marketed as a straightener on their website. Yes, I should have read the fine print which does say it only lasts ‘up to 20 minutes’ but it doesn’t say that’s it not very good even fully charged.
I asked if I could exchange it for a corded straightener and they said no. It wasn’t bought directly from them so they are legally not required to but if it were my business and someone was giving me the opportunity to make it right at no cost to them, I’d take it rather than telling me I can send it in for assessment but they’ll just send it straight back.
I’m in the process of lodging a complaint about false advertising and they’ve lost me as a customer forever.
** cloud nine commented that customer support were assisting me. They did get in touch again - but it was just to tell me essentially ‘tough s..’ in more words. Also I noticed that my product review on their website didn’t get published so factor that dodgy practice into any future buying decisions.
22 de setembro de 2026
Avaliação não solicitada
Resposta da CLOUD NINE
Hi Jana, thank you for taking the time to share your feedback. We are sorry to hear of your disappointment with the performance of the Cordless Iron. We can see that our Customer Experience team are in touch with you privately to assist. Thank you, Cloud Nine x
Was very hesitant to purchase as I…
Was very hesitant to purchase as I thought it was a bit expensive but I’m so happy that I did. It was better than I expected.
9 de setembro de 2026
Resposta da CLOUD NINE
Hi Suzanne, we're so happy to hear that our product exceeded your expectations! Thank you for sharing your fantastic feedback. Cloud Nine x
Resposta da CLOUD NINE
Hi Jemma, thank you so much for sharing this wonderful feedback! We are delighted our Customer Experience team have been able to help. Cloud Nine x
Great product and easy to use
I wasn’t sure what to order as I haven’t shopped with cloud nine before the ordering process was quite easy delivery was was quick the whole process was great
9 de setembro de 2026
Resposta da CLOUD NINE
Hi Jacqui, thank you for your wonderful 5* review! We are so pleased to hear that your first experience with us was great, from the easy ordering process to the quick delivery. Cloud Nine x
Great experience replacing my faulty…
Great experience replacing my faulty unit, support teams responses was timely and informative, clear instructions and great communication, I did not have to ask a single question or make a single call, I am very happy with the overall experience.
9 de setembro de 2026
Resposta da CLOUD NINE
Hi Megan, we're so glad to hear that your warranty replacement was a smooth and positive experience! It's wonderful to know our Customer Experience Team provided timely, informative, and clear communication, making the process effortless for you. Thank you for sharing your positive feedback. Cloud Nine x
Dont waste your money
They’re just thieves! 0 value for money. Customer service is so condescending and mean too! I wished I never made this purchase. Dumbest decision ever.
1 de setembro de 2026
Resposta da CLOUD NINE
Hi Vanesha, we are very sorry to hear of your recent experience. Our Customer Experience team have reached out to you privately with a unique discount code to purchase the additional accessory if you wish. Thank you, Cloud Nine x
Easy ordering and fast delivery
2 de setembro de 2026
Resposta da CLOUD NINE
Hi Corinne, we're so glad you found our ordering process simple and our delivery prompt. We appreciate your positive feedback! Cloud Nine x
Quick and easy
Delivery was quick and everything was in excellent condition. Great communication throughout the order process.
9 de setembro de 2026
Resposta da CLOUD NINE
Hi Kerry, thank you for your wonderful 5-star review! We're so pleased to hear that your delivery was quick and that everything arrived in excellent condition. We're also delighted that you experienced great communication throughout your order process. Cloud Nine x
I purchased the wide iron straightener…
I purchased the wide iron straightener which came with the hot air brush! I’m very happy with both! The hot airbrush is awesome! I have coarse curly hair!
9 de setembro de 2026
Resposta da CLOUD NINE
We're so happy to hear you're delighted with both the wide iron straightener and the hot air brush! It's wonderful to know they work so well for your coarse, curly hair. We truly appreciate your positive feedback!
Cloud Nine x
I had a hair straightner for over 2…
I had a hair straightner for over 2 years that was switching off when in use. I sent it back with my purchase receipt. Other than that there was no contact they sent me back a new hair straightner. So easy to deal with! Actually the best company i have dealt with when returning an item.
9 de setembro de 2026
Resposta da CLOUD NINE
We are so glad to hear that your experience with our product return process was smooth and satisfactory. We always strive to make things easy for our customers. Thank you for your kind words!
Cloud Nine x
Resposta da CLOUD NINE
We're so pleased to hear that your purchase was easy and that your order arrived quickly! Thank you for taking the time to share your wonderful 5-star feedback.
Cloud Nine x
Cloud Nine was quick to respond to my…
Cloud Nine was quick to respond to my enquiry and were very helpful in answering any questions.
8 de setembro de 2026
Resposta da CLOUD NINE
Thank you Robyn for sharing your 5* review. We're so happy to hear we could assist you quickly and answer all your questions thoroughly.
Cloud Nine x
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