Clutch Avaliações 1.329

I felt that "Clutch" gave me an honest price for my vehicle. Yes, I probably could have received more for the vehicle had I sold it privately but I didn't have the bother of advertising, detailing, safety check etc. I received a quote immediately after doing the online questions about the vehicle and that quote remained the same after I dropped the vehicle off at their site. I was in and out of their "Drop-off" location in 25 minutes. This was on Sunday of the "Victoria Day Weekend". I didn't expect the funds to be transferred until Tuesday at the earliest but I received the funds that same afternoon. All in all, a great experience. Thanks

Thanks. Excellent service.

Lovepreet Was Excellent — Clutch's Payout Process Was Not.

Mixed experience. Let me break it down honestly.
The good — Lovepreet earned every bit of praise:
1 Friendly, warm, never rushed
2 Walked me through Clutch's trade-in procedure clearly
3 Helped arrange my Uber rideshare home — well above expectations
4 Patient with every question, no jargon, no pressure
If this review were only about her, it would be 5 stars without hesitation.

The problem — Clutch's payout commitment:
I was told the e-transfer would hit my account within roughly 15 minutes. It landed after 2:00 AM the following day — more than 10 hours later.
That's not a small miss. That's a broken expectation.
And here's what made it worse: Not a single person from Clutch reached out to let me know the transfer was delayed. No call. No email. No text. I was left sitting in the dark, wondering if the money was even coming.

A two-minute heads-up would have changed everything.
The best part? I'm not blaming Lovepreet for this. She's a front-line rep repeating what Clutch trains her to say. If reps are quoting "15 minutes" while actual payouts take half a day
— with zero communication during the delay — that's a Clutch operational and training
problem, not an employee problem.

My recommendation to Clutch: Either fix the payout timing, or stop quoting 15 minutes.
And when something goes sideways — tell your customer. Silence is the fastest way to lose
trust.

My recommendation to customers: Ask for Lovepreet — she'll take excellent care of you.
But don't plan your day around the 15-minute payout promise, and don't expect anyone to
update you if it runs late.

Good experience

The entire process is really well thought out. Totally no nonsense professional and efficient. Price was fair. By far the quickest, easiest and hassle free way to sell your car. If you value your time Clutch is the place to go.

The entire process and experience was so easy and stress free. Offer was great, fee is a little high, but overall an excellent experience.

Koch did an amazing job, he was very kind and easy to deal with and made the process very smooth. All your team is great! I would highly recommend the service if you are looking to sell your car.

Clutch was recommended to me by a colleague and I couldn't have been happier. The quote for the purchase of my vehicle was higher than I expected and it was SO relieving to know I had a guaranteed buyer right away rather than trying to deal with any of the other sites to sell a vehicle.

With a lot going on in my life with new twin baby girls everything was made so simple for me! The pickup crew were great, quick and efficient. The dealership was lowballing me and Clutch came in clutch to help me and my family out.

Excellent customer service
Quick and easy process to sell my car

The entire process was quick and easy. Securing a quote from Clutch was very quick. Pricing was market comparable. Final sale process was completed in a few minutes and also very easy to manage on-line. In person contacts (Service Advisor & Dispatch Coordinator over the phone and at point of pickup) were excellent.

Excellent from start to finish + very easy/simple! They were also very accommodating, which was extremely helpful!

Easy to do business and consistent with the agreement.

Almost everything was gtrrat

Great experience and very reasonable payout. Awesome customer service and very efficient.

Great alternative to trying to sell your vehicle privately the traditional way.

Highly recommend. Professional service and so friendly.

The process was easy with all questions/ concerns addressed. Clutch was very flexible.