Cocojewelry Avaliações 

351
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I re... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from si... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

351 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(351)

308 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I’m very happy with my purchase

I’m very happy with my purchase from coco jewelry. The piece I ordered was exactly as depicted and feels like great quality. I also accidentally ordered the wrong size, but their customer service was amazing! They were super helpful with the exchange and responded very quickly and kindly. Overall, a great experience and I would definitely order again.

1 de janeiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Overall I like this ring

Overall I like this ring. It’s tasteful, attractive and reminds me of an important message for the New Year. I did think the center area containing the stone would be a bit larger. Still a nice piece.

25 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Wrong size

I bought a ring from them and my daughter loved it . It happens to be the wrong size for her so I messaged them to see if I can exchange it. They are sending us a new ring size . Customer service is amazing and they are on it . I can’t wait to order more from them in the future ..

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service! I ordered a ring for my mother for Christmas. It was sadly stolen or blew away from my front step. After emailing their customer service email and explaining my situation, someone got back to me within 48 hours and they mailed me a brand new ring! My mother loves and I am so thankful for their understanding!

2 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Goo experience

Unfortunately I ordered the wrong size ring for myself, but the quality is really good & costumer service was wonderful when I contacted them about exchanging for the correct size. Would order again.

4 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company to work with!

I loved ordering from Love Coco jewelry! They have the cutest jewelry pieces. I ordered the the I think about you every Daisy ring for my daughter because her favorite flower is the daisy. She loves it so much! This company was so great to work with me with I got the wrong size for her to help me get the right one.

3 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They were great

They were great! The order came quickly and when I needed to return due to size, they responded promptly as well. My daughter loves the ring!

3 de janeiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I ordered two mother-daughter…

Customer service exceeded my expectations and problem with order resolved.

2 de janeiro de 2026
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Laura. Thank you for taking the time to share your experience with us. We are truly sorry to hear how disappointing this has been, especially since the bracelets were meant to be a special mother-daughter gift for Christmas. We completely understand how upsetting this must feel.

Regarding the birthstone color, we sincerely apologize that the stones did not meet your expectations. While slight variations in color can occur, we understand that the tone appearing more orange than red was not what you anticipated, and we regret the disappointment this caused.

We are also very sorry about the shipping delays and the condition in which your package arrived. That is absolutely not the experience we want for our customers, and we apologize for the damaged packaging and jewelry boxes.

Please accept our apologies as well for the delay in responding to your earlier email—we truly appreciate your patience.

Avaliado com 4 de um total de 5 estrelas

I ordered 3 pieces

I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the link for a mother daughter ring,
i bought her the ring, she loved it and i also go mother daughter matching bracelets. She will love those as well.

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good afternoon,

Updated review:
lovecocojewelry was very responsive to my concern noted below and resent replacements immediately.
Thank you

Good afternoon,

I ordered four bracelets as Christmas gifts for my friends and was finally able to give them to them recently. Unfortunately, all of the bracelets are very loose and feel flimsy near the clasp. One of the bracelets already broke after only two days of wear.

I wanted to see if it would be possible to receive four replacement bracelets that are smaller and more secure at the clasp. We absolutely love the look of them, but the fit and durability have been disappointing.

Thank you for your time and help. I look forward to your response.

Best regards,
Stefanie Stoltz

19 de outubro de 2025
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Stefanie. We are truly sorry about the items you received—this is not the experience we want for our customers.

A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file.

Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.

Avaliado com 1 de um total de 5 estrelas

Bracelet latch pull does not work

25 de dezembro de 2025
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Kathy. We are truly sorry about the items you received—this is not the experience we want for our customers.

A replacement package has already been sent, and the shipping information has been shared with you via the email address we have on file.

Thank you for bringing this to our attention and for your patience. Please don’t hesitate to reach out if you need any further assistance.

Avaliado com 5 de um total de 5 estrelas

Excellent products & shipping

Excellent products, made well. Fantastic shippers. Have ordered from LoveCocoJewelry three times and all items super and shipped quickly. A+ to deal with...

25 de dezembro de 2025

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