Coffee Pod Co UK Avaliações 

158
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I could possibly give a better review if I had actually received my order from 11th September . After a few emails sent to company to which I have had no reply is why I am leaving this so called revie... Ver mais

Avaliado com 3 de um total de 5 estrelas

I got sent a review email from Coffee Pod Co to review my order placed on 29th January. I haven't received the order yet. When trying to contact the company, no reply to email or contact form on the... Ver mais

Avaliado com 1 de um total de 5 estrelas

I never received any confirmation via email of my order being placed despite them taking the money from my bank. I then emailed them and received no reply. I never received my order. Do not purchase a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful Customer Service. Ordered and paid using Clearpay and I honestly wish I hadn’t bothered as they don’t deserve my custom. They ignored 3 messages I sent enquiring where my order was, and only... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Venda de Café

Escrito pela empresa

Supplier of Compatible Nespresso®, Dolce Gusto® and Lavazza® Coffee Pods for their relevant machines. Also supplier of Ground Coffee and Beans, and Coffee Accessories.


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 8% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(158)

29 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Pods not delivered

Pods not delivered
still not delivered 6/11/2026

23 de outubro de 2026
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Mark,

I can see from the tracking that your order was delivered. It was delayed because you didn't understand that ordering one sleeve of coffee pods, would incur a delivery fee. You emailed asking us why the delivery fee (£3.95) was applied to the order. You asked to "cancel or advise how you are able to order without delivery charges" We replied stating delivery is free over £35 and would you like to add more items to your order to trigger this, you didn't reply. We waited three days and then shipped your order. I don't feel like that is a fair reason to complain?

Avaliado com 1 de um total de 5 estrelas

Rubbish company

I never received any confirmation via email of my order being placed despite them taking the money from my bank. I then emailed them and received no reply. I never received my order. Do not purchase anything from them!!!!!!!

21 de setembro de 2026
Avaliado com 1 de um total de 5 estrelas

Missing order…

I could possibly give a better review if I had actually received my order from 11th September . After a few emails sent to company to which I have had no reply is why I am leaving this so called review

11 de setembro de 2026
Avaliado com 1 de um total de 5 estrelas

Item not arrived

Item not arrived, never received a dispatch email and also no correspondence from company. AVOID!

15 de setembro de 2026
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Your item was sent, and delivered :)

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM HERE - Insanely rude and unprofessional customer service, order has still not arrived, avoid!!

*Edit - order received nearly 2 weeks after placing it with several boxes missing from my order. I have truly never experienced such rude, unprofessional customer service in my life. Staff are really in need of some extra training on how to speak to customers. I'm still in disbelief from the sheer audacity and vile tone of their customer service team.
Placed an order a week ago and had no confirmation email of the order. Their website states that if ordered before a certain time, it'll be dispatched the same day. I ordered well within this cut off time and thought it was weird I hadn't had an email from a courier yet. Sent them an email which they didn't reply to. 2 days later sent the email again and got an incredibly rude, unprofessional email from a customer service advisor Evie. She said she would check with the dispatch centre and get back to me, which she never did. I've sent another 2 emails today with no response and still no delivery. It seems like some sort of scam. The usual website I order from takes a long time to deliver from but they have a wider range of choice so I'll use them again from now on. Incredibly poor.

2 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very unhappy

I brought 3 boxes of espresso and received lungo, have emailed several times to get exchange or refund and not heard a thing back

11 de maio de 2026
Avaliado com 2 de um total de 5 estrelas

I think this company is buying reviews

I think this company is buying reviews. I wanted to give zero starts , is not allowed you to vie even one . You need to give them two stars . Well I place my order 10 days later nothing. I emailed still nothing. So please be aware of those scammers ! Not recommended to anyone!!!!! Avoid ❌❌❌❌

25 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order on 16 January 2026 still not received it two months later

I placed an order on 16 January 2026, the money was taken from my bank immediately but I still haven't received the order two months later. I have chased by email twice but not received a reply and I have tried telephoning the number on the website but it comes up as an incorrect number. What a shambles. I definitely wouldn't recommend anyone trying to us this company

17 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid!

Sadly I didn’t read the reviews before placing my order. I too have had a bad experience with this company. My order never arrived and I’m now fighting for my refund. Therefore I cannot recommend buying from them!

14 de fevereiro de 2026

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