Small Batch Coffee Roasters Avaliações 

Like previous posters, I also experienced that a discount code doesn't work. Received a mail that the Goldstone Blend is on discount to celebrate their anniversary, tried the code doesn't work. In the small print it says, limited to first 100 customers.... Haha... don't bother sending such mails. You guys loose long-standing customers.

I was in the unfortunate position of having to deal with this company. I had purchased a dream milk steamer £320 from them and within a short period of time the machine had completely packed up. I approached the company for a fix but what followed can only be described as a company doing their best to avoid liability, ignoring all my customer rights, twisting and turning in a really Machiavellian way. After weeks of me quoting my consumer rights I got a full refund, I also paid for the massive postage back but under consumer law I'm entitled for the postage to be paid too. They did everything possible to avoid paying £28 postage back. It was like a game if cat and mouse and I was the mouse, I really got the sense that the were enjoyed giving me the runaround and this went on for a few more weeks. I sort legal advice with the view of pursuing them for my money via the small claim courts. It was only then that they paid what they owed me. Whether you use this company or not is upto you, but I would seriously read at the reviews that are not five star, because when I read them I felt it was a truer picture of this company. I look forward to reading the rebuttal from this company. But I will say to them yes I got all my money back, but that doesn't detract for the slimy underhand way you dealt with this issue.

Awful service, they quote 3-5 business days on Royal Mail 48. My subscription was ‘dispatched’ on the 1st September, and I’m still waiting. They are non- responsive on email and there is no other option to contact them.
Used to be a great coffee company, not fit for purpose now.
Would recommend Studio Black , Girls who Grind, Harmony , Dark Arts, Pelicano, Crosby coffee, or literally any other roaster, for an efficient service delivering what you have paid for.

Advertised discount codes dont work...

Posted a 15% discount code giving 15% discount so spent 20 minutes wasting my time browsing the website. Added almost £70 order for coffee to my basket, entered the discount code and got an error saying the code isn't valid on the items I was trying to purchase. Strange though as there is no mention of any restrictions so I cancelled my order and will look for another seller.

Have had a great experience with this company and customer service have been very quick and easy to deal with. Will continue to order my delicious beans from here.

Absolutely magnificent! Best quality beans on the south coast AND excellent customer service

This coffee is my morning lifesaver.

Honestly, tastes like it was roasted that very morning. I can literally taste why it is award winning.

Scam BEWARE
They are sending me 1KG coffee a week and charging me although I didn’t sign up for a subscription, I bought 1KG and now have had 2 more delivered . Apparently I’m tied in for 6 months. I have more coffee than I can use.

No queue - 13:15 visit, very smooth coffee served at the right temperature (not lukewarm like the big chains).
Unique atmosphere; the café is situated directly adjacent to the roastery.
Also had BLT (grilled), great flavours and taste.

Over 15 days and I am still waiting...
Terrible customer experience. I'm not ordering from the other side of the world. I leave 60 miles from where the coffee is beingroasted. Even back in 1999 e-commerce delivery faster.

I ordered coffee beans on 10 December, but it took three days to dispatch. I understood this, given the busy Christmas season. However, the Royal Mail tracking number provided didn’t work, even though it was meant to be a next-day tracked service.

On 17 December, I emailed to check on the order and was told it had been dispatched on 13 December, so I should expect it that day or the next. This didn’t make sense, as Royal Mail 24 typically means a Friday dispatch would be delivered on Saturday.

I finally received the coffee on 18 December, eight days after placing the order. To my surprise, the beans were roasted on 16 December — three days after they supposedly shipped!

This was my first time ordering from this roastery, and unfortunately, I don’t think I’ll order from them again. There are plenty of excellent roasteries out there with better service and transparency.

Great to support ‘local’ and small roasters, great coffee blend for espresso coffee. Have had several return purchases, highly recommend

I have always loved Small-Batch Coffee and have had it on subscription for years.
I would say that their loyalty/point scheme sucks. The benefits are so small they are a bit laughable.

Excellent coffee, particularly the Colombian Finca which is superb.
Delivery process efficient and transparent.

The coffee was excellent quality and delivery was great. A lovely brand

Great service, even better tasting coffee. The lungo is my favourite 🤩

I am an old customer, very happy with the range and quality of coffee, as well as quick delivery.

My order was made over a week ago and I have still not received have had to raise an enquiry and items have been resent. Hopefully I will receive soon

I ordered from their website over the weekend, but it’s now Thursday, and my order hasn’t arrived. Despite their policy of using Royal Mail Tracked 48, they didn’t use the tracked service. Customer service told me to wait until next Monday—too long for a UK delivery! Disappointing service.