Coffee Pod Co UK Avaliações 

158
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I could possibly give a better review if I had actually received my order from 11th September . After a few emails sent to company to which I have had no reply is why I am leaving this so called revie... Ver mais

Avaliado com 3 de um total de 5 estrelas

I got sent a review email from Coffee Pod Co to review my order placed on 29th January. I haven't received the order yet. When trying to contact the company, no reply to email or contact form on the... Ver mais

Avaliado com 1 de um total de 5 estrelas

I never received any confirmation via email of my order being placed despite them taking the money from my bank. I then emailed them and received no reply. I never received my order. Do not purchase a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful Customer Service. Ordered and paid using Clearpay and I honestly wish I hadn’t bothered as they don’t deserve my custom. They ignored 3 messages I sent enquiring where my order was, and only... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Venda de Café

Escrito pela empresa

Supplier of Compatible Nespresso®, Dolce Gusto® and Lavazza® Coffee Pods for their relevant machines. Also supplier of Ground Coffee and Beans, and Coffee Accessories.


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 8% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(158)

29 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Ordered a week ago and still not…

Ordered a week ago and still not arrived, order states 3 to 5 days were now on day 7 and still not arrived,

28 de agosto de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Robert, I believe you have now received this order, apologies for the delay in it getting to you. Please feel free to email us and we will issue you a discount code off of your next order.

Avaliado com 1 de um total de 5 estrelas

I haven't received my order yet,nor can…

I haven't received my order yet,nor can I get a response to my emails.
Order finally received, however lack of communication is still a concern

1 de setembro de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Mandy, I believe you have now received this order, apologies for the delay in it getting to you. Please feel free to email us and we will issue you a discount code off of your next order.

Avaliado com 1 de um total de 5 estrelas

Haven’t received my order it’s been 7…

Haven’t received my order it’s been 7 days

21 de agosto de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi David, I believe you have now received this order, apologies for the delay in it getting to you. Please feel free to email us and we will issue you a discount code off of your next order.

Avaliado com 1 de um total de 5 estrelas

Still waiting to receive it.

17 de agosto de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Wendy, I believe you have now received this order, apologies for the delay in it getting to you. Please feel free to email us and we will issue you a discount code off of your next order.

Avaliado com 1 de um total de 5 estrelas

Order never arrived

Ordered on 9th August, still waiting for my delivery. Nobody answers the phone. I did get an email saying it was being investigated and they blamed Evri

9 de agosto de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Paul, as explained your first order was lost by Evri. Apologies for this, I believe you have now received the replacement order.

Avaliado com 1 de um total de 5 estrelas

Ordered over a week ago

Ordered over a week ago. Was told the item was on its way and still not received.

8 de agosto de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Lorraine, tracking shows your order was delivered. Apologies it took so long, if you email us we will send you a discount voucher for use on your next order.

Avaliado com 1 de um total de 5 estrelas

Still not received my items

Still not received my items

5 de julho de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

You received your order, claimed you never received it (despite photographic proof of you receiving it) and took the full order contents and a full refund! 😡

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, Thank you

4 de julho de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Thank you so much for your kind review 🙂

Avaliado com 1 de um total de 5 estrelas

Scam store .. !!!!!

Ordered but didn’t receive confirmation of order by email.
Goods never arrived.
Do NOT order from this store.
It’s a scam.

29 de junho de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Your order was delivered, proof of delivery was obtained and you received a full refund.

Avaliado com 1 de um total de 5 estrelas

Got an email to say my order has been…

Got an email to say my order has been dispatched, Evri are still waiting for it though. I’ve emailed the company but they aren’t responding.

11 de junho de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Unfortunately your order was lost by Evri our couriers. It contained end of line products - Mint Poppets Hot Chocolate. We have managed to source a few of these since then although they are out of date. We fully refunded your order and emailed you to offer you the out of date pods, to which there was no reply.

Avaliado com 4 de um total de 5 estrelas

Happy with my purchase.

I had been looking for along time for the coffee pods I purchased, as they have been discontinued. Happy to be able to purchase them.

26 de abril de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Thank you so much for your kind review 🙂

Avaliado com 1 de um total de 5 estrelas

I received a confirmation order on 16th…

I received a confirmation order on 16th April but in spite of 2 emails I have not been advised of any delivery date of my order ??

16 de abril de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

These were delivered. You should have received tracking information via email, although I know at this time there was some issues with that. I'm sorry the experience wasn't what we'd hoped. If you'd like to give us another chance, we'd be happy to offer you a discount on your next order. Just email us at hello@coffeepodco.co.uk

Avaliado com 1 de um total de 5 estrelas

Have not received my goods no…

Have not received my goods no communication from the company

14 de abril de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

This order was delivered successfully. I'm sorry you got no updates about tracking, I do know at the time there was an issue with this in our system. If you would like to try us again, please email hello@coffeepodco.co.uk and we will give you a discount code for your next order.

Avaliado com 1 de um total de 5 estrelas

Appalling Service

I placed an order on 30 Jan 25 after a 5 working-day delivery was advertised.
On 08 Feb I emailed to enquire about my expected delivery date - no response.
On 11 Feb I discovered the new website and so forwarded my original email with further comments. I received a response from Nick on the same day, informing me that my ordered pods were unavailable but he could send Puro Arabica the same day or issue a refund. I responded immediately, saying I would accept the replacement.
On 22 Feb, having NOT received my pods, I requested a full refund.
Now 18 April and I have NOT received my pods, my refund nor any contact.
I have just sent another email requesting a refund.
Let's see what happens.

30 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My coffee pods have not arrived

My coffee pods have not arrived

3 de abril de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Rebecca, apologies for not replying sooner to this review. I think at the time we were inundated with Pumpkin Spice orders - I see you have placed two further orders with us after this experience and I can only hope your experiences since with us have been better - we've definitely become your Pumpkin Spice fix - it's nearly that time of year again! 🙂🎃

Avaliado com 5 de um total de 5 estrelas

First delivery prices are really good

First delivery prices are really good, it seems they’ve changed their website which makes it a lot easier as they said a delivery was very fast and I recommend this company thank you

24 de março de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Thank you so much for your kind review 🙂

Avaliado com 1 de um total de 5 estrelas

Still waiting for delivery & response

Placed my order on 7/3/25 payment left my. And on 10/3/25 still not received my order and on the website still showing as processing . I have e-mailed but they keep bouncing back & left messages through messenger on their facebook page but absolutely no response. I am now almost £20 down & can’t get any response from this company . If I could give zero stars I would

7 de março de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Jill, I'm so sorry that you were struggling to contact us, I'm not sure why that is. This really isn't the experience we like to convey to our customers. I do see your order was delivered so thats good at least. If you'd like to give us another chance to show you how good we are, we'd happily offer you a discount code. Just email us at hello@coffeepodco.co.uk

Avaliado com 4 de um total de 5 estrelas

The price was the best I could see…

The price was the best I could see however they quoted 3 to 5 working days but they arrived after 11 working days which isn't really an issue for me just that on the morning I received the goods the website was still saying the order was being processed so if the status had have been accurate I'd have waited patiently however as I had no accurate visibility of the order status I mailed to say I believed I'd been scammed. Now goods have arrived I would use again but it appears that late delivery seems to be a key response on the reviews so maybe adjust the expected delivery.

24 de fevereiro de 2025
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Thank you so much for your kind review 🙂

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