Coffee Pod Co UK Avaliações 

158
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I could possibly give a better review if I had actually received my order from 11th September . After a few emails sent to company to which I have had no reply is why I am leaving this so called revie... Ver mais

Avaliado com 3 de um total de 5 estrelas

I got sent a review email from Coffee Pod Co to review my order placed on 29th January. I haven't received the order yet. When trying to contact the company, no reply to email or contact form on the... Ver mais

Avaliado com 1 de um total de 5 estrelas

I never received any confirmation via email of my order being placed despite them taking the money from my bank. I then emailed them and received no reply. I never received my order. Do not purchase a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful Customer Service. Ordered and paid using Clearpay and I honestly wish I hadn’t bothered as they don’t deserve my custom. They ignored 3 messages I sent enquiring where my order was, and only... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Venda de Café

Escrito pela empresa

Supplier of Compatible Nespresso®, Dolce Gusto® and Lavazza® Coffee Pods for their relevant machines. Also supplier of Ground Coffee and Beans, and Coffee Accessories.


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 8% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(158)

29 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Won’t be ordering again

I’ve been waiting for over a week for my order and they don’t reply to emails, give a tracking number or update order progress until I messaged them again today & they sent me a tracking link.
When I finally got my order, which was ordered on the 7th but took until today, (the 16th) to get here, only to find both boxes were battered & crushed & 1 box was split open.
Won’t be ordering from them again, sorry but your service is terrible & packaging needs to be improved to stop items getting damaged in transit.

7 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

Would recommend …

Was a bit iffy about my order after reading a couple of bad reviews, but I recieved my order in good time, packaged well with exactly what I had ordered 💯

21 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Got a large order from here

Got a large order from here, took a bit longer than I expected but I think that was down to the couriers, the pods arrived in good condition. I Would use this company again

3 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Brilliant service!

I've bought pods from this company a few times now and felt I had to leave a review.
I can't fault them. Upon receiving my first order, I had a slight issue, this was dealt with very quickly. I've had no problems since whatsoever. I wouldn't order from anyone else. Great prices and super fast delivery. Coffees that I've ordered have all been lovely as have the milk pods. I've just taken delivery of another box full! Very happy to recommend!

17 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Missing a box of drinks

Missing a box of drinks, but there is no easy way to be able to contact them.
I'm happy to change this review, although this is the first I have heard from you. Yes your email is on the shop page, but I have not been able to contact you through this. However in light of your response, I am more than happy to change my review to a 5* one.

26 de março de 2024
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

This 1 star review isn't very fair Debbie 😞
You contacted us on Saturday via email, and we responded saying we'd get the missing box out to you ASAP.
It's been sent first thing this morning.
Our email address and phone number are all on our website and this is your 5th order with us, we haven't made any mistakes before and you've never reviewed us before.
I really don't know what more we could have done!

Avaliado com 1 de um total de 5 estrelas

I haven't received my order from 27th…

I haven't received my order from 27th march..

27 de março de 2024
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

I feel a 1 star review is slightly harsh here 😞
You ordered right before the Easter bank holiday and chose our standard delivery, a timeframe we advise of 3-5 working days. Yes, Royal Mail did leave your parcel at their distribution centre, for some unknown reason, but you submitted this review, and your claim for a refund from Clearpay on the same day, that day being the 5th working day. It's a shame you submitted both this review and then the claim in-between talking to us, as we had managed to get hold of your parcel and would've tried to make the situation right.

Avaliado com 5 de um total de 5 estrelas

coffee heaven

really good service

22 de fevereiro de 2024
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Thanks Paul, Very Kind of you! 😆

Avaliado com 5 de um total de 5 estrelas

The website is amazing so easy to use

The website is amazing so easy to use
Easy to find things just choose the brand you are looking for and go from there

7 de fevereiro de 2024
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Thank you so much Lorraine, my partner sorts that so he'll be delighted to hear you like it!! 😁

Avaliado com 2 de um total de 5 estrelas

Not good customer service

Ordered some pods when arrived milky way pods were 6 months out of date, dated 26 June 2023. I sent an email to them to tell them about this and sent photographic proof. But I have never had a reply. Any business knows that customer service is key. Very poor.

20 de janeiro de 2024
logotipo da Coffee Pod Co UK

Resposta da Coffee Pod Co UK

Hi Luke,

Apologies but we've had no email from you? If you could email us at hello@coffeepodco.co.uk, we'd be keen to sort this out.

Evie

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