I could possibly give a better review if I had actually received my order from 11th September . After a few emails sent to company to which I have had no reply is why I am leaving this so called revie... Ver mais
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Veja o que dizem as avaliações
I got sent a review email from Coffee Pod Co to review my order placed on 29th January. I haven't received the order yet. When trying to contact the company, no reply to email or contact form on the... Ver mais
I never received any confirmation via email of my order being placed despite them taking the money from my bank. I then emailed them and received no reply. I never received my order. Do not purchase a... Ver mais
Awful Customer Service. Ordered and paid using Clearpay and I honestly wish I hadn’t bothered as they don’t deserve my custom. They ignored 3 messages I sent enquiring where my order was, and only... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Supplier of Compatible Nespresso®, Dolce Gusto® and Lavazza® Coffee Pods for their relevant machines. Also supplier of Ground Coffee and Beans, and Coffee Accessories.
Informações de contato
16 Monks Walk, SG9 9EE, Buntingford, Reino Unido
- hello@coffeepodco.co.uk
- coffeepodco.co.uk
1,8
Ruim
158 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 8% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Overall experience...great.
Quick delivery. Came in one piece. Overall experience...Great.
18 de dezembro de 2023
Quick despatch and as described only…
Quick despatch and as described only let down by Royal Snail Mail lying about an attempted delivery ( no card left) and delaying the delivery by another 48hours SAT and Sun.
29 de novembro de 2023
Pods are excellent and now unique as…
Pods are excellent and now unique as Dulce Gusto no longer make skinny latte.
Delivery was quick.
Have ordered four times to date
21 de outubro de 2023
Avaliação não solicitada
Appalling
Appalling, do not pay express delivery.
Ordered Sunday, Wednesday came no parcel but an email saying sorry your order was missed I’m dispatching it myself today and will be with you tomorrow. Now Friday and still nothing. 5 day delivery and still no pods and that’s paying £6 for dpd express. It’s not even coming with dpd !!!!
Oh they arrived not 6 boxes of vanilla macchiato which I order but a compete mix of nothing I drink. They haven’t even sent the right items !!! Evie replies about not liking my review but they can’t even get the order right after a week.
Also out of your control lol you did Royal Mail 48 NOT next day as you suggested that’s a different service !! So yes it was under your control but regardless I have a box of stuff I don’t want and don’t drink !! Joke of a company.
Now saying I have had a refund for an order I don’t want which is not the case no refund has been given !!
8 de outubro de 2023
Avaliação não solicitada
Resposta da Coffee Pod Co UK
Hi Elaine,
I'm very dissapointed by this review.
Yes unfortunately your order did indeed get missed when they collected the other orders, I apologise profusely as there is no excuse for that, but I would like to clarify a few of your other concerns.
I did dispatch it myself Wednesday and I stated it 'should' be with you tomorrow (Thursday), unfortunately it looks like being today. There's very little I can do about that as it is out of my control.
Also nowhere on the website does it allow you to choose DPD, the delivery service is based on your location and uses the best available to you and generally it is either Evri or Royal Mail. Your delivery is Royal Mail.
I have processed the refund for your delivery fee as this is wholly unacceptable given the delivery time it has taken. I can only apologise and if you want to speak more you have my email address.
Evie x
Resposta da Coffee Pod Co UK
Thanks David for your kind review!
Excellent coffee
Excellent coffee, fast delivery. Yummy hot chocolates 😋
1 de outubro de 2023
Avaliação não solicitada
Resposta da Coffee Pod Co UK
Thanks Rhys, Glad that you love the hot chocolates!
Great Experience from a Regular Buyer
I order of this company at least once a month, The pods are always delivered within a week (which is what they state on their delivery), they're really affordable and they accept Clearpay which helps me manage my finances. I really couldn't recommend them more!
12 de outubro de 2023
Avaliação não solicitada
Resposta da Coffee Pod Co UK
Thanks Nick, and glad your experience with both us and Clearpay are a good one. We appreciate your business.
5 stars
5 stars. Delivery was a bit longer then I would of liked. But other than that. Everything was great.
31 de agosto de 2023
Resposta da Coffee Pod Co UK
Thank you so much for your kind review, I'm sorry delivery was slower than expected - it seems to be a theme at the moment. Thank you for not letting it count against us! 🙂
I paid for express delivery and it…
I paid for express delivery and it still took a week to arrive and then I received the wrong order.. I will add that customer service did reply and offer a solution quickly for which I am grateful.
6 de setembro de 2023
Resposta da Coffee Pod Co UK
Hi Samantha,
I'm so sorry that you weren't happy with your service. You paid for express delivery which states normally within 24-48 hours and yours took less than 72 so I think thats a little unfair to say it took a week.
We were very sorry for the incorrect pods (sending the Decaffeinated version instead of the normal), but we did let you keep those and sent out replacements. I thought this would've appeased you, I'm sorry it didn't and you felt the need to rate us so badly ☹️
Evie.
Still not received my order which I…
Still not received my order which I placed on the 4th of September and payed for 3 to 5 working day delivery when I go on tracking it says it will be delivered on the 20th of September I have email you twice and no one seem to want to reply so don't think I will be ordering again
3 de setembro de 2023
Resposta da Coffee Pod Co UK
Terry,
As per our emails I accepted that the delivery timeframe is unacceptable. We send out lots of orders and unfortunately yours was one of a few that was delivered late. I had already agreed to refund your delivery fee and I see Clearpay have processed that this morning. I'm so sorry that it took a while and you decided to rate us so poorly because of something outside of our control ☹️
Evie
Ease of use quick delivery
23 de julho de 2023
Delivery wasn't the quickest and most…
Delivery wasn't the quickest and most of the packages were broke.
29 de junho de 2023
Resposta da Coffee Pod Co UK
Hi Matt,
Firstly thank you for your honest review. I'm sorry that the packages were broke. This is not what we like to hear and will certainly follow up with the delivery company.
I see you mentioned the delivery time, and although your order was made on 30/06 for some reason the carrier didn't collect it until 02/07 and then didn't deliver it for another four days. This is definitely unacceptable.
I will refund your postage cost now as that isn't the service you have paid for, and I hope you will give us another chance to please you.
If you have any further feedback or would like to get in touch, please don't hesitate to email us.
Kind Regards,
Evie @ The Coffee Pod Co UK
Box was squashed when it arrived but I…
Box was squashed when it arrived but I very much doubt it was their fault!
Quick delivery and easy to use website
8 de junho de 2023
Yummy coffee, better packaging needed!
Excellent company that provides mint hot chocolate pods that I love! Both boxes arrived squashed but the pods were unaffected, bar one. Could have been worse. Maybe a layer of bubble wrap would guarantee a safer journey. One pod was open but all of the chocolate was still inside. Thanks!
12 de junho de 2023
Resposta da Coffee Pod Co UK
Thank you so much for your honest review. We are delighted you are enjoying the hot chocolate pods you purchased but sorry that the delivery experience and packaging weren't up to our normal standards.
I have sent you a discount code via email (you may need to check your junk), so that you can enjoy free delivery on your next order with us.
Thanks 🙂
The pods comes out cheaper than buying…
The pods comes out cheaper than buying from store and a different range of brands to choose from
28 de maio de 2023
Resposta da Coffee Pod Co UK
Thank you so much for your kind review Brett 🙂
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