sito truffa dopo aver fatto l’accesso per ricevere un taxi che non mi è stato mandato, ho ricevuto addebiti continui da 0,10 centesimi e un addebito da 49€ mai autorizzato o preavvisato. non c’è mod... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Non mi ero accorta che avevo accettato un periodo di prova a cui sarebbe seguito un abbonamento e oggi che ho visto l'addebito ho richiesto il rimborso che e stato confermato. Non era però così chiaro... Ver mais
A empresa respondeu
Il servizio non é chiaro ed é stato attivato senza consapevolezza chiamando un taxi in una citta straniera. Sono soddisfatto però da come é stata gestita la mia richiesta di annullamento dell'abboname... Ver mais
A empresa respondeu
CONCIMAX have completely SCAMMED me out of a total of £276.40 since 5th July after I supposedly signed up to a subscription whilst booking a taxi in Spain? They refunded £69 of this but have stoppe... Ver mais
A empresa respondeu
2,4
Ruim
139 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Comida y servicio extraordinario
Comida y servicio extraordinario
21 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola:
¡Muchas gracias por su amable comentario! Nos complace saber que quedó totalmente satisfecho con nuestro servicio. Su satisfacción es fundamental para nosotros y nos alegra haber cumplido con sus expectativas.
¡Esperamos verle de nuevo muy pronto para futuras reservas!
Sophie, de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Estafa total te cargaba la suscripción…
Estafa total te cargaba la suscripción sin autorizarla y te van cargando 0,1 € continuamente son unos sin vergüenzas
3 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Lamentamos sinceramente leer su comentario y entendemos su preocupación por los cargos que menciona.
Concimax es un servicio de conserjería diseñado para ayudar a los clientes con sus solicitudes y reservas. Las condiciones de la suscripción, incluyendo el precio, la renovación y las condiciones de cancelación, se presentan durante el proceso de registro y requieren la confirmación del usuario antes de finalizar la inscripción.
En cuanto a los cargos recurrentes de 0,10 €, queremos revisar su caso para comprobar exactamente su origen. Si considera que estos cargos están relacionados con Concimax, puede ponerse en contacto con nuestro servicio de atención al cliente en contact@concimax.com, indicando el correo electrónico utilizado durante el registro.
Nuestro equipo podrá revisar su cuenta y proporcionarle información detallada sobre los cargos asociados a nuestro servicio.
Lamentamos la preocupación ocasionada y tomamos sus comentarios muy en serio.
Un cordial saludo,
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
ESTAFA
El lunes 17 de agosto del 2026 intenté hacer una reserva a través de esta plataforma, que no conseguí, pero me cobraron 0,10 €.
Cual es mi sorpresa que hoy viernes a primera hora de la mañana veo un cargo de 69€ por suscripción a la plataforma que en ningún momento fui consciente de haberla solicitado.
Me he dado de baja en ese mismo momento. Pero a mí no me llegó ningún mensaje anterior que me confirmará la suscripción. ESTO ES UNA ESTAFA
21 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Sentimos mucho su preocupación y entendemos su malestar al descubrir el cargo de 69 €.
Concimax es un servicio de conserjería disponible 24/7, diseñado para ayudar a sus miembros con diferentes reservas y gestiones, como restaurantes, taxis, hoteles, viajes y espectáculos. El proceso de registro comienza con un período de prueba de 3 días por 0,01 €, tras el cual puede continuar como una suscripción. Las condiciones aplicables se presentan durante el proceso de registro.
Respecto a su caso concreto, entendemos que indica que no recibió ningún mensaje confirmando la suscripción y que procedió a cancelarla inmediatamente al detectar el cargo. Le invitamos a contactar con nuestro servicio de atención al cliente utilizando la dirección de correo electrónico asociada a su suscripción, para que podamos localizar su cuenta y revisar las condiciones de registro, la cancelación y los cargos efectuados.
Si su solicitud de reembolso está siendo revisada, nuestro equipo está haciendo todo lo posible para responderle en los mejores plazos. Le agradecemos su paciencia mientras se analiza su caso.
Lamentamos sinceramente la confusión y las molestias ocasionadas.
Un saludo,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
¡Muchas gracias por sus amables palabras! Nos alegra saber que quedó totalmente satisfecho con nuestro servicio. Su satisfacción es muy importante para nosotros y nos complace haber cumplido con sus expectativas.
¡Esperamos tener el placer de atenderle de nuevo muy pronto!
Sophie, de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
GENTILEZZA
GENTILEZZA, VELOCITà E CURADEL CLIEENTE PERFETTA
21 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola:
¡Muchas gracias por su amable comentario! Nos complace saber que quedó totalmente satisfecho con nuestro servicio. Su satisfacción es fundamental para nosotros y nos alegra haber cumplido con sus expectativas.
¡Esperamos verle de nuevo muy pronto en futuras reservas!
Sophie, de ConcimaX
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Money Scammers
I used the website solely to check the prices of taxis when I was abroad then a month later I see they charged me £69 for a subscription I never signed up to.
I dispute with my bank to get that money refunded (with no help from them) but notice I’m still being charged £2.45 monthly.
So I then cancel this subscription I apparently “signed up to” on their website but still I am being charged £0.25 every week for an apparent separate subscription I signed up with them.
I’ve had to cardblock Concimax all together.
Avoid as much as you can they are ridiculous scammers.
Three months since the holiday and I’m still having issues with them today.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We’re sorry to hear about the frustration caused by the charges you have described. We understand how concerning it can be to notice payments you do not recognize.
Concimax is a concierge service designed to assist customers with requests and reservations, including taxis, restaurants, hotels, travel and other services. The subscription terms, pricing and renewal conditions are presented during the registration process and require confirmation before the subscription is activated.
Regarding the additional charges you mention, particularly the £0.25 weekly payments, we would like to clarify that these charges are not part of Concimax’s concierge service. If you do not recognize them, we recommend checking the exact merchant name shown on your bank statement and contacting your bank or the relevant merchant to determine their origin.
If any of the charges were made by Concimax, please contact our customer service team at contact@concimax.com with the email address used during registration. We can then review your account and clarify the charges associated with our service.
We regret the inconvenience caused and take your feedback regarding the clarity of the registration and cancellation process seriously.
Kind regards,
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola:
¡Muchas gracias por sus comentarios positivos! Nos alegra enormemente que nuestro servicio haya cumplido con sus expectativas. Su satisfacción es nuestra máxima prioridad y nos complace haberle brindado una experiencia agradable.
Transmitiremos sus comentarios a nuestro equipo de conserjería; ¡les encantará leerlos!
¡Esperamos verle de nuevo pronto en futuras reservas!
Liam, de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
ESTAFA
Me di de alta para reservar un restaurante, me pidieron la tarjeta para pagar 0,10 euros y cuando leí que era una estafa cancelé la tarjeta. Menos mal que lo hice, ayer intentaron cargarme 1.900,00 euros.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Sentimos mucho la preocupación que le ha generado esta situación. Entendemos perfectamente que un intento de cargo de un importe tan elevado pueda resultar alarmante.
Queremos aclarar que Concimax es un servicio de conserjería disponible 24/7, destinado a ayudar a sus miembros con reservas y gestiones como restaurantes, taxis, hoteles, viajes y espectáculos. El servicio comienza con un período de prueba de 3 días por 0,01 €, y las condiciones de la suscripción se presentan durante el proceso de registro.
En cualquier caso, un intento de cargo de 1.900 € no corresponde a las condiciones habituales de nuestro servicio. Si realmente se ha producido un intento de este importe, le recomendamos contactar inmediatamente con su entidad bancaria para que pueda identificar el origen de la operación y proteger su tarjeta.
Asimismo, le invitamos a contactar con nuestro servicio de atención al cliente para que podamos revisar su cuenta y comprobar si existe alguna operación asociada a su registro.
Lamentamos sinceramente la preocupación ocasionada y esperamos poder aclarar lo sucedido.
Un saludo,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scam, avoid
Unfortunately I have had the same experience. Tried to book a taxi, was told it was unavailable and then €69 taken from my account. Emiled them to ask to stop payments being tak3n from my account and no reply. Agree, absolute crooks. AVOID
10 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are sorry to hear about your experience and understand your frustration, particularly regarding the €69 charge and the delay in receiving a response.
Concimax is a 24/7 concierge service designed to assist members with online bookings, including taxis, restaurants, hotels, travel and entertainment. The service starts with a 3-day trial for €0.01, after which the membership continues as a subscription. The applicable subscription terms are presented during the registration process.
Please note that your request is currently being processed. We are making every effort to respond to your request as quickly as possible, and we kindly ask for your patience while our team reviews your case.
To help us locate your account and process your request more efficiently, please contact our customer service using the email address associated with your Concimax subscription. This will allow our team to identify your account and review your request more quickly.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
CONCIMAX are SCAMMERS
This company are complete SCAMMERS. Much like many others, I signed up whilst on holiday for a Taxi which they were not able to fulfil. Then without my prior knowledge they had signed me up for a £60 a month 'subscription' and a further subscription to a magazine that costs 10p every few days....for a 'concierge' magazine...are they having a laugh. Anyway, the customer service have refused to refund me for any of it, just cancelled a pending further transaction. They are dishonest, deceitful, crooks that have a business model that relies on scamming people abroad looking for local services, they should be ashamed of themselves. DO NOT USE.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are sorry to hear about your experience and understand your frustration regarding the charges you mention.
Concimax is a 24/7 concierge service designed to assist members with various online bookings, including taxis, restaurants, hotels, travel, shows and more. The service begins with a trial period, after which the membership continues as a subscription. The applicable subscription terms and charges are presented during the registration process.
Regarding your refund request, please note that if our customer service team has informed you that a refund cannot be issued, this is because the subscription and the corresponding charge have been reviewed and determined to be in accordance with our applicable terms and conditions. In such circumstances, the amount remains due under the subscription terms.
Your request is currently being processed, and our team is making every effort to respond to your requests as quickly as possible. We kindly ask for your patience while your case is being reviewed.
To help us locate your account and process your request efficiently, please contact our customer service using the email address associated with your Concimax subscription. This will allow our team to identify your account and review the relevant transactions and cancellation status.
We regret the frustration caused by this situation and hope our team can provide you with the appropriate clarification.
Kind regards,
Mia from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Super estafa
Super estafa. Quería reservar un restaurante, aparece que lo tengo que hacer online dando el número de tarjeta y, en un primer momento te cargan 0,10€. Pero en nada me han cargado 69 por una suscripción de concierge que parece se especificaba al aceptar en los términos y condiciones. Es publicidad engañosa. No sé como nadie regula estas malas praxis a estas alturas.
16 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Sentimos que haya tenido una experiencia negativa y comprendemos su preocupación respecto al cargo de 69 €.
Concimax es un servicio de conserjería disponible 24/7, diseñado para ayudar a sus miembros con diferentes reservas y gestiones, como restaurantes, taxis, hoteles, viajes y espectáculos.
El servicio comienza con un período de prueba de 3 días por 0,01 €, tras el cual puede continuar como una suscripción. Las condiciones de la suscripción, incluido el precio y el funcionamiento de la renovación, se indican durante el proceso de registro y requieren la aceptación de los términos y condiciones correspondientes.
Entendemos que considere que la información no fue suficientemente clara. Si desea que revisemos su caso concreto, le invitamos a contactar con nuestro servicio de atención al cliente utilizando la dirección de correo electrónico asociada a su suscripción. De esta manera podremos localizar su cuenta y revisar los detalles de su registro y de los cargos efectuados.
Si nuestro servicio de atención al cliente le informa de que no corresponde un reembolso, significa que, tras revisar su caso, la suscripción y el cargo han sido considerados conformes con nuestros términos y condiciones aplicables.
Lamentamos las molestias ocasionadas y agradecemos que haya compartido su opinión.
Un saludo,
Benoit de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Arnaque !
Arnaque !
Vigilance, plusieurs prélèvements venant d’abonnement jamais demandé à la conciergerie et à un magazine jamais demandé ou reçu. Après un remboursement, un nouveau prélèvement de l’abonnement pourtant bien confirmé comme annulé le mois d’après, cette fois ci sans remboursement. Ne vous inscrivez jamais sur leur site.
9 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Bonjour,
Nous sommes désolés de lire votre témoignage et comprenons votre mécontentement concernant les prélèvements que vous mentionnez.
Concimax est un service de conciergerie disponible 24h/24 et 7j/7, destiné à accompagner ses membres dans leurs réservations et démarches du quotidien, notamment pour les restaurants, taxis, hôtels, voyages et spectacles.
Les conditions de l’abonnement sont présentées lors du parcours d’inscription et celui-ci peut être annulé à tout moment. Concernant votre situation particulière, nous vous invitons à contacter notre service client avec l’adresse e-mail associée à votre abonnement, afin que nous puissions retrouver votre dossier et vérifier précisément les dates de souscription, d’annulation et les prélèvements concernés.
Si notre service client vous a informé qu’un remboursement ne pouvait pas être effectué, cela signifie que le dossier a été examiné et que le prélèvement concerné a été considéré comme conforme à nos conditions générales.
Nous regrettons les difficultés rencontrées et faisons notre possible pour traiter les demandes de nos clients dans les meilleurs délais.
Cordialement,
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
OJO!! Ladrones
OJO!!! Son unos ladrones. Te roban sin que te des cuenta.
16 de maio de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Sentimos que haya tenido una experiencia negativa con nuestro servicio y comprendemos su preocupación.
Concimax es un servicio de conserjería disponible 7 días a la semana, cuyo objetivo es ayudar a sus miembros con diferentes reservas y gestiones, como restaurantes, taxis, hoteles, viajes y espectáculos.
Las condiciones de la suscripción se presentan durante el proceso de registro y el servicio puede cancelarse en cualquier momento. Si considera que se ha realizado un cargo que no reconoce o desea revisar su suscripción, le invitamos a contactar con nuestro servicio de atención al cliente para que podamos comprobar su caso y ofrecerle la información correspondiente.
Lamentamos las molestias ocasionadas y agradecemos que haya compartido su experiencia.
Un saludo,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Gracias David
19 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
¡Muchísimas gracias por tu amable reseña! Nos alegra saber que quedaste completamente satisfecho con nuestro servicio. Tu satisfacción es fundamental para nosotros y nos complace haber cumplido tus expectativas.
¡Esperamos verte pronto para futuras reservas!
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Booked a taxi then discovered a recurring £69 subscription charges without warning or approval. Check your statements and know your card rights!
Booked a taxi - then discovered recurring £69 subscription charges. Check your statements and know your card rights
On 7 June 2026 in Tenerife, I used this service to arrange a taxi to Tenerife South Airport. I provided my details for that request, but dispute knowingly signing up for a recurring £69 subscription.
I later discovered three £69 charges. Support said they followed a three-day trial accepted through the Terms and Conditions during reservation. It also said email and SMS notices were sent before the trial ended and payment was taken. I have no record of receiving them.
After repeated requests for proof, support acknowledged that its records did not confirm I personally received the notices and that individual delivery records were unavailable. Its correspondence said the available records also lacked receipts, invoices, IP addresses, device information and authentication records.
This raises a simple question: if I knowingly agreed to a recurring £69 subscription, where is the evidence showing exactly what I was shown and agreed to?
I requested the checkout journey and terms shown on 7 June; the wording beside the button; disclosure of the trial, £69 charge and frequency; my consent record; the subscription confirmation; and the email/SMS records. None has been provided.
I submitted a Subject Access Request under UK data protection law for data concerning the booking, alleged subscription, consent, payments, communications and complaint.
Following repeated complaints, the company refunded two of the three £69 charges but refuses to refund the third. I do not understand why two disputed payments were refunded while one is retained when my position is identical for all three: I did not knowingly intend to establish a recurring £69 subscription when arranging a taxi.
I have escalated the remaining transaction to my card provider through the Visa dispute process. I supplied the correspondence, including the initial claims about notifications and the later acknowledgement that the company could not confirm I personally received them.
If something similar has happened to you
Keep everything: screenshots of the website, bank statements, your inbox, SMS history and every company email.
Do not simply request a refund. Ask the company to prove how and when you agreed to recurring payments. Request the checkout screen, historical Terms and Conditions, price and frequency shown before payment, button wording, consent record, subscription confirmation, notices and receipts.
Contact your issuer. Visa Dispute Condition 13.5 may cover trial offers where later billing was unclear; a merchant must show express agreement to future charges and advance notice. For trials of seven days or less, Visa says the initial confirmation should include expiry and easy-cancellation details. Mastercard Rule 5.4.1 requires clear price/frequency disclosure, affirmative acceptance and electronic confirmation with cancellation instructions. Reason code 4853 covers claims that a cardholder did not know they agreed to recurring billing.
Use a Subject Access Request for consent logs, transaction and account records, session identifiers, communications, support notes, complaint records and technical data held. Separately request the historical checkout page and terms, which may not be personal data.
Do not assume that "you agreed to our Terms and Conditions" answers whether you knowingly agreed to recurring card payments. Ask for evidence of what was actually presented to you.
I will update this review after my card provider concludes the dispute and I receive the response to my Subject Access Request. For now, two charges have been refunded and the third remains disputed. Based on my experience, I strongly recommend checking your card statements and watching for recurring payments.
7 de junho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Thank you for taking the time to provide such a detailed account of your experience. We understand your concerns regarding the three £69 charges, the communications you say you did not receive, and your requests for supporting information.
We would like to clarify the way our service operates. Concimax is a concierge service available 24/7, designed to assist members with online reservations and everyday bookings such as taxis, restaurants, hotels, travel and entertainment.
The service begins with a 3-day trial for £0.01, after which the membership continues as a recurring subscription. The subscription conditions, including the applicable price and the recurring nature of the membership, are presented during the registration process and require the customer's acceptance of the applicable terms and conditions. Confirmation messages are also sent following registration to provide information about the service and the subscription.
Regarding your specific case, we acknowledge that you have raised questions about the evidence available concerning the registration and communications. Your requests for information and your Subject Access Request are being treated separately according to the applicable procedures. Where information is available and falls within the scope of a data-access request, it can be reviewed and provided in accordance with the applicable data-protection requirements. Historical website content or checkout displays may, depending on their nature, be treated differently from personal data.
We also note your statement that two of the three £69 payments were refunded while the third remains disputed. Refund decisions are reviewed according to the circumstances of the individual transaction and the applicable terms. The fact that two payments were refunded does not necessarily mean that every transaction must automatically receive the same outcome. We understand, however, that you consider the circumstances of all three payments to be identical, and this point can be raised with our customer service team for further review.
Regarding your card-provider dispute, you are of course entitled to contact your card issuer and provide the correspondence and documentation you consider relevant. The final decision in any card dispute rests with the card issuer and the applicable card-network process.
We also appreciate your recommendation to customers to keep screenshots, bank statements, emails, SMS messages and correspondence. Maintaining clear records can be helpful whenever a payment or subscription is disputed.
Finally, we regret that your experience has led you to feel that the subscription was not sufficiently clear at the time of registration. We take this feedback seriously and will continue working to make the information presented during the registration process as clear as possible.
Kind regards,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Es una verdadera estafa
Es una verdadera estafa, al principio te cobran un importe de 0,10 céntimos y al cabo de un par de días te cobran 69 Euros por nada. Mucho cuidado
15 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Sentimos que haya tenido una experiencia negativa y comprendemos su preocupación por los cargos que menciona.
Concimax es un servicio de conserjería disponible 24/7 que ayuda a sus miembros con diferentes reservas y gestiones, como taxis, restaurantes, hoteles, viajes y espectáculos.
El servicio comienza con un período de prueba de 3 días por 0,01 €, tras el cual puede continuar como una suscripción. Las condiciones de la oferta, incluido el funcionamiento de la suscripción, se indican durante el proceso de registro y requieren la aceptación de los términos correspondientes.
Si considera que se ha realizado un cargo que no corresponde a su cuenta, le invitamos a contactar con nuestro servicio de atención al cliente para que podamos revisar su caso y proporcionarle las explicaciones correspondientes.
Lamentamos las molestias ocasionadas y agradecemos que haya compartido su experiencia.
Un saludo,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Estafa
Estafa, cuidado con esta plataforma, no reservéis ningún restaurante ni nada, a mi me ha ocurrido lo mismo que comentáis, te cargan 0,10 céntimos por hacer una reserva y después te siguen haciendo cargos de 69 euros, 0,10 céntimos, continuamente. Además de eso, a mi me han llamado ayer haciéndose pasar por el BBVA diciendo que me están intentando hacer un cargo en la tarjeta intentando que la desbloqueara...para transferir dinero de mi cuenta a otra. Mucho cuidado!!
31 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Lamentamos leer sus comentarios y comprendemos su preocupación con respecto a las transacciones que menciona.
Concimax es un servicio de conserjería que ofrece asistencia las 24 horas, los 7 días de la semana, para diversas reservas y servicios cotidianos. Los términos de la suscripción, así como las políticas de facturación y cancelación, se presentan durante el proceso de registro.
Con respecto a la llamada que mencionó haber recibido de alguien que decía ser empleado de BBVA, queremos aclarar que Concimax no solicita a sus clientes que desbloqueen su tarjeta ni que transfieran dinero a otra cuenta.
Si observa algún cargo que no reconoce o desea verificar su suscripción, comuníquese con nuestro departamento de atención al cliente para que podamos revisar su caso y brindarle la información necesaria.
Atentamente,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
They did refund but it took a month
18 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Thank you for your feedback and for confirming that your refund was ultimately processed.
We sincerely apologize for the time it took to complete the refund. We understand that waiting a month can be frustrating and that customers expect these requests to be handled as quickly as possible.
We appreciate your patience and hope that, despite the delay, the resolution of your case was satisfactory.
Kind regards,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
ESTAFADORES Y LADRONES
ESTAFADORES Y LADRONES. NO ACEPTAR NADA NUNCA QUE SOLO QUIEREN ROBAR, ME HAN ROBADO 5000 EUROS EN 1 MES. CUIDADO!!!!!!
17 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Bonjour,
Nous sommes sincèrement désolés de lire votre commentaire et comprenons votre préoccupation concernant les frais que vous avez mentionnés.
Nous tenons à préciser que Concimax est un service de conciergerie conçu pour assister nos clients dans leurs demandes et réservations, notamment pour les restaurants, les taxis, les hôtels, les voyages et autres services. Nous ne facturons pas les achats effectués en magasin et nous ne participons à aucune transaction sans lien avec notre service.
Concernant les montants que vous avez mentionnés, et en particulier les 5 000 € en un mois, nous souhaiterions examiner votre dossier afin d'identifier l'origine exacte de ces frais. Si certaines de ces transactions ne proviennent pas de Concimax, nous vous recommandons également de contacter votre banque pour en vérifier l'origine.
Veuillez contacter notre service client en indiquant l'adresse e-mail utilisée lors de votre inscription, afin que nous puissions localiser votre compte et examiner les frais associés à notre service.
Nous prenons ces situations très au sérieux et nous nous ferons un plaisir d'étudier votre cas.
Cordialement,
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scammers
Scammers! Thought I was reserving a restaurant when travelling. Was scammed with money taken from my account for a weekly 'magazine' that I never received. Be aware!
17 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Concimax is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.