sito truffa dopo aver fatto l’accesso per ricevere un taxi che non mi è stato mandato, ho ricevuto addebiti continui da 0,10 centesimi e un addebito da 49€ mai autorizzato o preavvisato. non c’è mod... Ver mais
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Non mi ero accorta che avevo accettato un periodo di prova a cui sarebbe seguito un abbonamento e oggi che ho visto l'addebito ho richiesto il rimborso che e stato confermato. Non era però così chiaro... Ver mais
A empresa respondeu
Il servizio non é chiaro ed é stato attivato senza consapevolezza chiamando un taxi in una citta straniera. Sono soddisfatto però da come é stata gestita la mia richiesta di annullamento dell'abboname... Ver mais
A empresa respondeu
CONCIMAX have completely SCAMMED me out of a total of £276.40 since 5th July after I supposedly signed up to a subscription whilst booking a taxi in Spain? They refunded £69 of this but have stoppe... Ver mais
A empresa respondeu
2,4
Ruim
139 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bene molto bene utile
2 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Salve,
Grazie mille per il suo feedback positivo! È un vero piacere sapere che il nostro servizio ha pienamente soddisfatto le sue aspettative. La sua soddisfazione è al centro della nostra missione e siamo lieti di esserci riusciti.
Non vediamo l'ora di assisterla nuovamente per le sue future prenotazioni!
Sophie di Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Fraudulent subscription
After clicking on their site to not have my card details retained and not to subscribe they still took £49 from my account and refuse to refund after I contacted them
2 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Es una estafa
Es una estafa, buscaba un taxi que nunca me facilitaron y empezaron a hacerme cargos en mi tarjeta, mucho cuidado que nadie confíe en esta empresa es una estafa
30 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Respecto a la suscripción:
Concimax te ofrece un asistente personal disponible los 7 días de la semana para ayudarte con todas tus reservas: restaurantes, taxis, hoteles, viajes, espectáculos y mucho más.
Nuestro servicio comienza con un periodo de prueba de 3 días por 0,01 €, seguido de una suscripción mensual. ¡Puedes cancelar cuando quieras!
Los detalles de la suscripción se explican claramente en nuestra página web y se destacan en cada etapa del proceso de registro, incluyendo una casilla de verificación. Además, te enviamos mensajes SMS y correos electrónicos diariamente después de que te suscribas para recordarte nuestros términos y condiciones y presentarte el servicio.
Respecto al viaje en taxi:
Lamentamos mucho no haber podido atender tu solicitud de taxi. Entendemos lo frustrante que debe haber sido para ti.
En Book Ici, nos esforzamos por encontrar las mejores soluciones para nuestros clientes, pero es importante tener en cuenta que, como se indica en nuestra página web, nuestro servicio consiste en buscar un taxi disponible para ti. Lamentablemente, no podemos garantizar la disponibilidad de un taxi en el momento de su solicitud, ya que depende de la hora y la ubicación.
En caso de que no haya taxis disponibles, uno de nuestros conserjes se pondrá en contacto con usted lo antes posible para ofrecerle una alternativa. Lamentamos sinceramente que esto no haya sido posible en esta ocasión y queremos asegurarle que tomamos muy en serio sus comentarios para mejorar nuestro servicio.
No se preocupe, puede cancelar su suscripción en cualquier momento. Para acceder a su cuenta y darse de baja, contáctenos por correo electrónico.
Su satisfacción es primordial para nosotros y esperamos que nos dé la oportunidad de ofrecerle una experiencia aún mejor en el futuro.
Atentamente,
Benoit de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Restaurante súper bonito y comida muy…
Restaurante súper bonito y comida muy buena. Camarones de cotillo y pasta fresca espectacular
1 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Salve,
Grazie mille per le sue gentili parole! Siamo lieti di sapere che è rimasto completamente soddisfatto del nostro servizio. La sua soddisfazione è molto importante per noi e siamo felici di aver soddisfatto le sue aspettative.
Trasmetteremo il suo feedback al nostro concierge, che ne sarà sicuramente contento!
Speriamo di avere presto il piacere di servirla nuovamente!
Sophie di Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Una fana esto
30 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
¡Muchísimas gracias por sus comentarios positivos! Nos complace saber que nuestro servicio cumplió plenamente con sus expectativas. Su satisfacción es nuestra prioridad, y nos alegra haberla logrado.
¡Esperamos poder ayudarle de nuevo con sus futuras reservas!
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Genial me encanta su atención
Es lo máximo repetiría una y mil veces la experiencia
1 de agosto de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Salve,
Grazie mille per le sue gentili parole! Siamo lieti di sapere che è rimasto completamente soddisfatto del nostro servizio. La sua soddisfazione è molto importante per noi e siamo felici di aver soddisfatto le sue aspettative.
Speriamo di avere presto il piacere di servirla nuovamente!
Sophie di Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Complete scam
Complete scam, wish I had read the other reviews first.
24 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Estafa
Estafa. Haciendo una reserva te indican que te cobran 0,10 € para reservar en un restaurante. No sé cómo días después aparece un cargo de 69 euros, que realmente no sé cómo se permite sin ser autorizado. Como puedo recuperar mi dinero estafado.
Gracias
25 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Lamentamos mucho que haya tenido una experiencia negativa. Nos tomamos muy en serio este tipo de quejas y nos gustaría aclarar la situación.
Concimax es un servicio de conserjería que le proporciona un asistente personal, disponible los 7 días de la semana, para ayudarle con todas sus reservas, incluidas las de restaurantes. Esta información se indica claramente en nuestra página web: las reservas están sujetas a confirmación por parte del restaurante. No pretendemos ser el restaurante en sí, y nuestro objetivo es simplificarle la vida ofreciéndole un servicio personalizado.
Nuestro servicio comienza con un periodo de prueba de 3 días por 0,01 €, seguido de una suscripción mensual que puede cancelar en cualquier momento.
Los detalles de la suscripción se explican claramente en nuestra página web en varias ocasiones, incluyendo una casilla para confirmar su consentimiento. Además, para evitar confusiones, le enviamos mensajes SMS y correos electrónicos al registrarse para recordarle nuestros términos y condiciones y explicarle el servicio.
No se preocupe, puede cancelar su suscripción en cualquier momento. Para acceder a su cuenta y darse de baja, póngase en contacto con nosotros por correo electrónico.
Su satisfacción es nuestra prioridad y esperamos recuperar su confianza.
Atentamente,
Benoit de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scam
Scam, do not use! Thought I was booking a taxi then got charged non refundable subscription fee.
Reply to your note, subscription cancelled last month but you keep taking small amounts of money, fraud department notified
26 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Concimax is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering you a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scam site
Scam site. Tricks you into thinking you’re ordering a taxi, then charges you 69 euro 3 days later and refuses to refund. Avoid!!
31 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Concimax is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering you a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
¡Muchísimas gracias por sus amables palabras! Nos alegra saber que quedó completamente satisfecho con nuestro servicio. Su satisfacción es muy importante para nosotros y nos complace haber cumplido con sus expectativas.
Transmitiremos sus comentarios a nuestro conserje, ¡quien estará encantado!
¡Esperamos tener el placer de atenderle nuevamente muy pronto!
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Es una estafa
Es una estafa. Cargan 0,1€ y luego mandan otro de 49€ sin haber hecho nada. Ni siquiera sé quién les ha permitido cargar eso a mi nombre. El banco no atiende a razones y solo me da como opción anular la tarjeta y cobrarme una nueva.
Todavia tienen el descaro de poner una nota diciendo que lo que cuento no es cierto. Siguen cargándome el 0,1€ semanal, a pesar haberme dado de baja el servicio, que nunca di de alta.
23 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Lamentamos sinceramente cualquier confusión respecto a nuestro servicio de conserjería.
Concimax tiene como objetivo brindarle un asistente personal, disponible los 7 días de la semana, para ayudarle con todas sus reservas: taxis, restaurantes, hoteles, viajes, espectáculos y más, según sus necesidades.
Cada día, ayudamos a nuestros clientes a reducir el tiempo que dedican a hacer reservas y les ofrecemos consejos para simplificar su día a día.
Ofrecemos un periodo de prueba de 3 días por solo 0,01 €, antes de que se suscriba mensualmente, ¡y puede cancelarlo cuando quiera!
Los detalles de la suscripción se explican de forma clara y reiterada en nuestra página web, incluyendo una casilla de verificación para confirmar su consentimiento. Además, para evitar confusiones, enviamos mensajes SMS y correos electrónicos inmediatamente después del registro para reiterar nuestros términos y condiciones y servicios.
No obstante, tenga la seguridad de que puede cancelar su suscripción en cualquier momento. Para acceder a su cuenta y darse de baja, póngase en contacto con nosotros.
Nuestro equipo de atención al cliente estará encantado de responder a sus preguntas lo antes posible y le devolverá la llamada si no está disponible.
Atentamente,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Respectueux
Respectueux, intentionné, disponible pour n’importe quel problème technique 7/7 24/24
31 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Bonjour,
Un grand merci pour vos mots bienveillants ! Nous sommes enchantés d'apprendre que vous avez été pleinement satisfait par notre service. Votre satisfaction nous tient à cœur, et nous sommes heureux d'avoir répondu à vos attentes.
Nous transmettons à notre concierge votre retour qui lui fera extrêmement plaisir!
Nous espérons avoir le plaisir de vous servir à nouveau très bientôt !
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
C’est une anarque pur et simple
C’est une anarque pur et simple . Proposition de services dans mon cas commande taxi en province. Vous propose le service , vous devez payer ,0,10c € pour recevoir par la suite un mail vous disons qu’ils n’ont pas trouvé de taxis disponibles.ensuite vous êtes prélevé de 49€ pour un service de conciergerie mensuel pour lequel vous n’avez pas souscrit.
22 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Bonjour,
Concernant l’abonnement :
Concimax vous offre un assistant personnel disponible 7 jours sur 7 pour vous aider avec toutes vos réservations : restaurants, taxis, hôtels, voyages, spectacles, et bien plus encore.
Notre service commence par une période d’essai de 3 jours à 0,01€, puis se poursuit avec un abonnement mensuel. Vous pouvez annuler à tout moment !
Les détails de l’abonnement sont clairement indiqués sur notre site web et sont mis en avant à chaque étape du processus d'inscription, avec notamment une case à cocher. Nous envoyons également des SMS et des emails chaque jour suivant votre abonnement pour vous rappeler nos conditions et vous présenter le service.
Concernant la course de taxi :
Nous sommes sincèrement désolés d'apprendre que nous n'avons pas pu répondre à votre demande de taxi. Nous comprenons combien cela a pu être frustrant pour vous.
Chez Book Ici, nous mettons tout en œuvre pour trouver les meilleures solutions pour nos clients, mais il est important de noter que, comme indiqué sur notre site, notre service consiste à rechercher un taxi disponible pour vous. Malheureusement, nous ne pouvons pas garantir qu’un taxi soit toujours disponible au moment de votre demande, selon l’heure et la localisation.
Dans les cas où aucun taxi n'est disponible, un de nos concierges vous contacte au plus vite pour vous proposer une alternative. Nous regrettons sincèrement que cela n'ait pas été possible cette fois-ci, et nous tenons à vous assurer que nous prenons votre retour très au sérieux pour améliorer notre service.
Cependant, pas d’inquiétude notre abonnement est annulable à tout moment. Afin de pouvoir retrouver votre compte et procéder au désabonnement, merci de bien vouloir nous joindre par email.
Votre satisfaction est primordiale pour nous, et nous espérons que vous nous donnerez l'opportunité de vous offrir une meilleure expérience à l'avenir.
Cordialement,
Benoit de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
DO NOT USE
They will sign you up to their email “magazine” and charge you €0.25 a week. Luckily my bank flagged it as spam before they could take more money. Scroll to the bottom of the first magazine and click the unsubscribe button!!!
16 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax is a personal concierge service available 7 days a week, designed to help members with their bookings, including taxis, restaurants, hotels, travel, shows, and more.
The service begins with a 3-day trial period at €0.01, after which it continues as a monthly subscription. The subscription terms are clearly indicated throughout the registration process, including a checkbox requiring confirmation. We also send SMS messages and emails following registration to remind customers of the service and its terms.
We would also like to clarify that the subscription can be cancelled at any time. If you wish to check your account or cancel your subscription, please contact our customer service team, who will be happy to assist you.
We regret any inconvenience caused and remain available to answer your questions.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Same as everyone else.. Scammed
Same as everyone else... Tried to book a taxi that failed to materialise and now have a transaction for £49 from 3 days ago and 10p from yesterday. UTTER SCAM ARTISTS
30 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Book Ici, we strive to find the best solutions for our clients, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you an even better experience in the future.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Esta empresa es una estafa
Esta empresa es una estafa , me pidieron los datos de mi tarjeta al hacer una reserva y han hecho dos cargos de 69 y 69,95 eur . He tenido que anular la tarjeta y espero que me devuelvan el dinero que me han robado.
30 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Lamentamos sinceramente cualquier confusión respecto a nuestro servicio de conserjería.
Concimax tiene como objetivo brindarle un asistente personal, disponible los 7 días de la semana, para ayudarle con todas sus reservas: taxis, restaurantes, hoteles, viajes, espectáculos y más, según sus necesidades.
Cada día, ayudamos a nuestros clientes a reducir el tiempo que dedican a hacer reservas y les ofrecemos consejos para simplificar su día a día.
Ofrecemos un periodo de prueba de 3 días por solo 0,01 €, antes de que se suscriba mensualmente, ¡y puede cancelarlo cuando quiera!
Los detalles de la suscripción se explican de forma clara y reiterada en nuestra página web, incluyendo una casilla de verificación para confirmar su consentimiento. Además, para evitar confusiones, enviamos mensajes SMS y correos electrónicos inmediatamente después del registro para reiterar nuestros términos y condiciones y servicios.
No obstante, tenga la seguridad de que puede cancelar su suscripción en cualquier momento. Para acceder a su cuenta y darse de baja, póngase en contacto con nosotros.
Nuestro equipo de atención al cliente estará encantado de responder a sus preguntas lo antes posible y le devolverá la llamada si no está disponible.
Atentamente,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Gracias a David por su atención !
Gracias a David por su atención !
29 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
¡Muchísimas gracias por sus amables palabras! Nos alegra saber que quedó completamente satisfecho con nuestro servicio. Su satisfacción es muy importante para nosotros y nos complace haber cumplido con sus expectativas.
¡Esperamos tener el placer de atenderle nuevamente muy pronto!
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
I would strongly advise others to avoid…
I would strongly advise others to avoid this company. I never intended to sign up for a subscription—I was simply trying to book a taxi online, but the website was misleading and I ended up being subscribed without realising it.
What made the experience even worse was that I contacted customer service, was told my subscription had been cancelled, yet they still took another payment from my account over a week later.
This is completely unacceptable. Customers should not have to chase refunds or worry about unauthorised charges after being assured a subscription has been cancelled. I have now requested a full refund and, if this isn't resolved promptly, I will dispute the charge with my bank and report the matter to the relevant consumer protection authorities.
Very disappointing experience. I cannot recommend this company based on the way I have been treated.
4 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are sorry to hear about your experience and understand your frustration, particularly regarding the payment made after you were informed that your subscription had been cancelled.
Concimax is a concierge service designed to assist members with online bookings, including taxis, restaurants, hotels, travel, shows and more. The subscription terms are presented during the registration process, including the trial period and the recurring subscription.
That said, we sincerely regret any confusion regarding your subscription and the subsequent payment. We have forwarded your refund request to the relevant department so that your case can be reviewed and the situation resolved as quickly as possible.
If the cancellation had already been confirmed by our customer service team, we will also verify why a further payment was processed after that cancellation.
Thank you for bringing this matter to our attention. We hope to resolve your request promptly and provide you with a satisfactory outcome.
Sincerely,
Sophie from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
BEWARE!!!DO NOT USE THIS COMPANY!
BEWARE!!!DO NOT USE THIS COMPANY!
I was fraudulently charged for a “magazine subscription” that I never requested or authorised and the company has so far refused to refund the unauthorised payments.I never received a single magazine from Concimax(presumably as I never subscribed to this service!).
Update:I did not receive any emails or SMS from Concimax reiterating their terms and conditions and services!Neither did I ever request or receive any magazines from Concimax!I am still waiting for the unauthorised payments to be refunded as requested weeks ago!!
8 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
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