sito truffa dopo aver fatto l’accesso per ricevere un taxi che non mi è stato mandato, ho ricevuto addebiti continui da 0,10 centesimi e un addebito da 49€ mai autorizzato o preavvisato. non c’è mod... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Non mi ero accorta che avevo accettato un periodo di prova a cui sarebbe seguito un abbonamento e oggi che ho visto l'addebito ho richiesto il rimborso che e stato confermato. Non era però così chiaro... Ver mais
A empresa respondeu
Il servizio non é chiaro ed é stato attivato senza consapevolezza chiamando un taxi in una citta straniera. Sono soddisfatto però da come é stata gestita la mia richiesta di annullamento dell'abboname... Ver mais
A empresa respondeu
CONCIMAX have completely SCAMMED me out of a total of £276.40 since 5th July after I supposedly signed up to a subscription whilst booking a taxi in Spain? They refunded £69 of this but have stoppe... Ver mais
A empresa respondeu
2,4
Ruim
139 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is a complete scam
This is a complete scam. Like others I just stumbled across this trying to book a taxi. No mention at any point of any charges, I've been charged £49 for not even utilising any services. Cannot get a customer service number, AI generated responses which are meaningless.
20 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Tried to order a taxi
Tried to order a taxi, none available. They still took £69 from my account.
19 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Book Ici, we strive to find the best solutions for our clients, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you an even better experience in the future.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Salve,
Grazie mille per la sua gentile recensione! Siamo lieti di sapere che è rimasto completamente soddisfatto del nostro servizio. La sua soddisfazione è fondamentale per noi e siamo felici di aver soddisfatto le sue aspettative.
Speriamo di rivederla presto per future prenotazioni!
Sophie di Concimast
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Do not get involved with these robbers…
Do not get involved with these robbers in any way. I booked a table at a restaurant through them as it appeared to be the only option. I then found that I had a subscription that I didn’t ask for and was then charged £49 for the privilege. When I contacted them I was told that as I hadn’t cancelled something that I didn’t know I had I was charged!!! Currently they are refusing to repay the stolen money. Complete fraud
Subsequent to numerous complaints I have now received a refund. However Concimax still need to review their covert registration policy otherwise innumerable other people will fall into the same trap
23 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that when our customer service team informs a customer that a refund cannot be issued, this decision is based on the terms and conditions applicable to the subscription and the specific circumstances of the account. Our team follows these terms when reviewing refund requests.
The subscription conditions, including the applicable charges and cancellation terms, are presented during the registration process. Customers are also able to cancel their subscription at any time through their account or by contacting our customer service team.
We understand your concerns regarding the charges you mention, and we encourage you to contact our customer service again if you believe that your account has been charged incorrectly. Our team can review the details of your individual case and provide the appropriate information.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scam!!
Scam!!! Do not use this service, they sign you up for a useless 69 euro subscription without your consent. Luckily my bank blocked it
19 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
No utilices esta aplicación
No utilices esta aplicación, te cobran por reservar y no te hacen la reserva.
22 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Respecto a la suscripción:
Concimax te ofrece un asistente personal disponible los 7 días de la semana para ayudarte con todas tus reservas: restaurantes, taxis, hoteles, viajes, espectáculos y mucho más.
Nuestro servicio comienza con un periodo de prueba de 3 días por 0,01 €, seguido de una suscripción mensual. ¡Puedes cancelar cuando quieras!
Los detalles de la suscripción se explican claramente en nuestra página web y se destacan en cada etapa del proceso de registro, incluyendo una casilla de verificación. Además, te enviamos mensajes SMS y correos electrónicos diariamente después de que te suscribas para recordarte nuestros términos y condiciones y presentarte el servicio.
Respecto a la reserva:
Lamentamos mucho que el restaurante no haya recibido tu reserva, a pesar de nuestros esfuerzos por confirmarla. Entendemos perfectamente lo frustrante y molesto que esto puede haber sido para ti, y te pedimos disculpas sinceramente por cualquier inconveniente que esto te haya causado.
En Concimax, nos comprometemos a garantizar que todas tus reservas se gestionen con el máximo cuidado y eficiencia. Parece que se produjo un error de comunicación en este caso particular, y lo lamentamos profundamente. Entendemos cómo esto puede afectar sus planes y le ofrecemos nuestras más sinceras disculpas.
Para resolver el problema con su reserva, póngase en contacto con nosotros. Queremos investigar a fondo lo sucedido y analizar posibles soluciones para corregir la situación y evitar que vuelva a ocurrir en el futuro.
Su satisfacción es nuestra máxima prioridad y esperamos sinceramente tener la oportunidad de brindarle una experiencia aún mejor en sus futuras reservas. Le agradecemos su comprensión y paciencia mientras trabajamos para mejorar nuestros servicios.
Atentamente,
Benoit de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Truffa
Vi è senza ombra di dubbio un mancato chiarimento delle norme tariffarie, oggi mi è stato addebitato l'abbonamento mensile di 70 euro e ovviamente verrà denunciato se non rimborsato.
21 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Salve,
Ci scusiamo sinceramente per qualsiasi equivoco riguardante il nostro servizio di concierge.
Concimax si propone di offrirvi un assistente personale, disponibile 7 giorni su 7, per aiutarvi con tutte le vostre prenotazioni: taxi, ristoranti, hotel, viaggi, spettacoli e molto altro, in base alle vostre esigenze.
Ogni giorno aiutiamo i nostri clienti riducendo il tempo che dedicano alle prenotazioni e offrendo consigli per semplificare la loro vita quotidiana.
Offriamo un periodo di prova di 3 giorni a soli €0,01, prima di sottoscrivere un abbonamento mensile, che potete disdire in qualsiasi momento!
I dettagli dell'abbonamento sono chiaramente e ripetutamente indicati sul nostro sito web, inclusa una casella di spunta per confermare il vostro consenso. Inoltre, per evitare qualsiasi equivoco, inviamo SMS ed e-mail subito dopo la registrazione per ribadire i nostri termini e condizioni e i servizi offerti.
Tuttavia, vi assicuriamo che l'abbonamento può essere disdetto in qualsiasi momento. Per accedere al vostro account e annullare l'abbonamento, vi preghiamo di contattarci.
Il nostro team di assistenza clienti sarà lieto di rispondere alle vostre domande il prima possibile e vi richiamerà in caso di indisponibilità. Cordiali saluti,
Nora di Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scammers
Scammers. They make no mention of signing you up to a “subscription” and just try and take money out of the account (luckily my bank alerted me asap). Appalling.
20 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the reservation:
We are very sorry to hear that the restaurant did not receive your reservation, despite our best efforts to confirm it. We fully understand how frustrating and disruptive this situation may have been for you, and we sincerely apologize for any inconvenience this may have caused.
At Concimax, we are committed to ensuring that all your bookings are handled with the utmost care and efficiency. It appears that a communication error occurred in this particular case, and we are truly sorry. We understand the impact this may have on your plans, and we offer our sincerest apologies.
To resolve the issue with your booking, please contact us. We want to thoroughly investigate what happened and discuss possible solutions to rectify the situation for you and prevent it from happening again in the future.
Your satisfaction is our top priority, and we sincerely hope to have the opportunity to provide you with an even better experience with your future bookings. We thank you for your understanding and patience as we work to improve our services.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Don't use these clowns
Don't use these clowns. Signed up to their app whilst in Italy to book a taxi, and now continue to get a weekly charge on my credit card. They claim this is for a trial period. Scammers!
27 de junho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
The subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Unauthorised subscription trap
Unauthorised subscription trap. Stole 2x £69 from my card without consent. Their AI bot only refunded one charge and is withholding the other £69. Fraud investigation underway.
20 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that when our customer service team informs a customer that a refund cannot be issued, this decision is based on the terms and conditions applicable to the subscription and the specific circumstances of the account. Our team follows these terms when reviewing refund requests.
The subscription conditions, including the applicable charges and cancellation terms, are presented during the registration process. Customers are also able to cancel their subscription at any time through their account or by contacting our customer service team.
We understand your concerns regarding the charges you mention, and we encourage you to contact our customer service again if you believe that your account has been charged incorrectly. Our team can review the details of your individual case and provide the appropriate information.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scammers
They’ve just tried to charge me £58 for booking a restaurant table which subsequently cancelled. Looks like fraud. Luckily Waitrose fraud team picked it up.
19 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
ATTENTION ARNAQUE
ATTENTION ARNAQUE : site qui se fait passer pour "local" (dans mon cas Taxi Granville), vous charge 0,10 euros pour un petit service puis n'exécute pas le service mais vous abonne à votre insu pour 49 euros par mois (débité le lendemain de votre 1er contact). Ensuite ils se protègent en disant qu'ils avaient inscrit quelque part que vous aviez 3 jours pour vous désister etc... A FUIR
12 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Bonjour,
Nous sommes sincèrement désolés pour toute confusion liée à notre service de conciergerie.
Concimax a pour but de mettre à votre disposition un assistant personnel, disponible 7 jours sur 7, pour vous accompagner dans toutes vos réservations : taxis, restaurants, hôtels, voyages, spectacles, et plus encore selon vos besoins.
Chaque jour, nous aidons nos clients en réduisant le temps qu’ils passent à prendre des réservations et en leur prodiguant des conseils pour simplifier leur quotidien.
Nous proposons de tester nos services durant une période d’essai de 3 jours à 0,01€, avant de poursuivre sur un abonnement mensuel, annulable à tout moment !
Les détails de l’abonnement sont indiqués de manière explicite et répétée sur notre site web, notamment par le biais d’une case à cocher pour s’assurer de votre consentement. Par ailleurs, et afin d’éviter toute confusion, nous envoyons des SMS et des emails dès l’inscription pour rappeler à nouveau nos conditions et nos services.
Cependant, pas d’inquiétude notre abonnement est annulable à tout moment. Afin de pouvoir retrouver votre compte et procéder au désabonnement, merci de bien vouloir nous joindre par email.
Notre service client se fera un plaisir de répondre à vos besoins dans les plus brefs délais et vous rappellera en cas d'indisponibilité.
Cordialement,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scam
Scam. It came up to let me book a restaurant and the next I know £69 has been taken from my credit card. I am contacting the credit card company to see can I get it refunded and to block any further payments to them
8 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Hello,
The subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scam
Scam , don’t click in any link or you will be charged
30 de junho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Hello,
The subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Our customer service team will be happy to assist you as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
I thought I was booking a table at a restaurant (which, by the way was unsuccessful) and I was bombarded by what I thought were marketing emails. I had infact, without realising, signed up for a subscription for "concierge services" at a cost of £69 per month.
You cannot get your money back unless you cancel your subscription within 3 days
Lesson learned
BEWARE THIS COMPANY
14 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Cobro no autorizado y pésimo servicio…
Cobro no autorizado y pésimo servicio al cliente
El día 2 de junio recibí un cargo de EUR 69 correspondiente a una suscripción que jamás autoricé. No recuerdo haberme inscrito a ningún plan, no recibí confirmación alguna de suscripción, y el cobro apareció sin previo aviso en mi tarjeta.
Desde entonces he intentado que me reembolsen el monto y, hasta la fecha, no he recibido ninguna reversa ni respuesta satisfactoria. La falta de transparencia en el proceso de cobro y la nula disposición para resolver un error evidente hacen que no pueda recomendar este servicio bajo ninguna circunstancia.
Si están evaluando usar Concimax, tomen precauciones con sus métodos de pago y revisen bien los términos antes de ingresar cualquier dato de tarjeta
2 de junho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Lamentamos su experiencia y comprendemos su frustración, especialmente con respecto al pago realizado después de que se le informara que su suscripción había sido cancelada.
Concimax es un servicio de conserjería diseñado para ayudar a los miembros con reservas en línea, incluyendo taxis, restaurantes, hoteles, viajes, espectáculos y más. Los términos de la suscripción se presentan durante el proceso de registro, incluyendo el período de prueba y la suscripción recurrente.
Dicho esto, lamentamos sinceramente cualquier confusión con respecto a su suscripción y el pago posterior. Hemos remitido su solicitud de reembolso al departamento correspondiente para que su caso sea revisado y la situación resuelta lo antes posible.
Si la cancelación ya fue confirmada por nuestro equipo de atención al cliente, también verificaremos por qué se procesó un pago adicional después de dicha cancelación.
Gracias por informarnos sobre este asunto. Esperamos resolver su solicitud con prontitud y brindarle una solución satisfactoria.
Atentamente,
Nora de jumpaide
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
This is a scam site where if you go to…
This is a scam site where if you go to book a hotel it pretends to be the site you think you are on, uses your details to “subscribe” you and charges your bank account £69, first you know you have the money coming out of your account, scumbags. Please beware.
14 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Concimax is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering you a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
This site pretends its a taxi booking…
This site pretends its a taxi booking service. It offored me a taxi but then failed to deliver the service. What it doesnt tell you is it charges a subscription of €69 but you wont know that until you see it on your payment card.
I asked for a refund and they told me its non refundable
15 de julho de 2026
Avaliação não solicitada
Resposta da Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Book Ici, we strive to find the best solutions for our clients, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you an even better experience in the future.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.