Constance The Label Avaliações 

68
•
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Mangelhafte Produkte für einen hohen Preis werden gesendet. Die Retouren erfolgen auf eigene Kosten, eine Erstattung des Kaufpreises erfolgt nicht. Auf Nachfrage ist die Firma stumm, es erfolgt keine... Ver mais

Avaliado com 1 de um total de 5 estrelas

An awful experience with this company. Customer service is non existent. Since returning my item on 30.5.25 (as per the 7 day returns policy), they have allocated my funds as a credit on accou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love Constance coats! I have purchased 3 coats from Constance, all lovely and the value you get for your money is very good. The quality is lovely, I received compliments, I enjoy wearing them and t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love Constance The Label Purchased my 5th item from this beautiful brand. Customer service deserves an ward because they reply super fast and are always helpful when it comes to sizing, styling etc... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Design de Moda

Escrito pela empresa

Constance The Label is all about women. Our mission is to make the most luxurious cashmere coats at the right price in order to make all the women out there feel bold and at their best every day of the week. Cashmere coats, 100% cashmere sweaters, Fox-fur coats, fox fur pom pom hats, worldwide shipping.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,5

Todas as avaliações

(68)

12 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Absolute load of rubbish do not order

Absolute load of rubbish order takes 15 days and comes from china . I emailed no reply and my item looks nothing like the picture and would fit a 13 year old . Waste of money poor clothing and poor service I’m not even going to attempt to refund and hope for a refund as will be pointless

14 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam

Company emailed me asking to take my review Down as it will ruin there reputation and they will send the refund out.
They emailed me a cancelation confirmation for the coat that never got posted but still no payment refunded to my bank?

Update I got my money back and a reply after going through a bank dispute.

Scam

7 de novembro de 2024
Avaliação não solicitada
logotipo da Constance The Label

Resposta da Constance The Label

Dear Mrs Mcmanus,
you ordered a coat on our website on the 18th of October. this specific coat was made to order, which means it takes about 8 business days to make it. That was clearly stated in the shipping information on the product page you'll find on our website. on the 22nd of october, when we finished the coat, you asked us to cancel the order. We immediately communicated this to our atelier although the coat had been sewn and finished. The refund was issued together with the cancellation email on the 6th of November. It is an international bank transfer as we are a Belgian company. it can take up to 5 business days to arrive to your bank account but calling us a scam is just not fair and definitely not the truth. Regardless, the issue has now been solved and with some patience you will soon see the refunded amount on your bank account. Best regards,
Constance The Label

Avaliado com 1 de um total de 5 estrelas

Non-existent customer service

No update on delivery. Products still in warehouse after 13 days and no reply on request for refund. Terrible customer service.

2 de novembro de 2024
Avaliação não solicitada
logotipo da Constance The Label

Resposta da Constance The Label

Hello, please get in touch with us by email info@constancethelanel.com or instagram direct message with your order number and we will check what's going on. we have ha a lot of orders these past days. Please also note that some of our items are on preorder, which could be the reason why you still haven't received your order.
Best regards,
CTL Team

Avaliado com 1 de um total de 5 estrelas

Please don’t buy anything from this…

Please don’t buy anything from this company. I bought a coat which looked lovely in the photos. However it had no lining, for that price you would expect it, so it looked unfinished and cheap. Also even though I ordered small it was too big. I decided to return it and firstly they stated I had to pay for the return £28 which I thought was unfair. Upon completing the return form they replied that I am not eligible for a return as I bought it with the 10% discount that you get for your first order. I tried contacting them but none replied and I was blocked at their social media. What a scam, I wish I had read reviews before ordering.

24 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Prachtige mantels in top kwaliteit

Al meerder mantels bij Constance The Label besteld en steeds super tevreden! Ze hebben steeds prachtige collecties, snelle leveringen en de kwaliteit is super! Al heel erg benieuwd naar de volgende wintercollectie en ik zal er in de toekomst zeker nog bestellen!

22 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

J’ai commandé un manteau pour une amie

J’ai commandé un manteau pour une amie. Hyper surpris et content du délais de livraison ainsi que de la qualité de l’article. Fourrure de qualité, la taille est parfaite et leur page Instagram est hyper réactive quant aux questions posées. Belgium do it great 💯

14 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mangelhafte Produkte für einen hohen…

Mangelhafte Produkte für einen hohen Preis werden gesendet. Die Retouren erfolgen auf eigene Kosten, eine Erstattung des Kaufpreises erfolgt nicht. Auf Nachfrage ist die Firma stumm, es erfolgt keine Antwort, die Erstattung des Kaufpreises erfolgt nicht.
Hier scheint betrügerisches Vorgehen auf der Tagesordnung zu sein. Vorsichtig bei diesem Händler, keine Seriösität!

19 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never received my refund!

I ordered a jacket and returned it, after 4 months I still haven’t received my refund and they stopped replying to my emails since months, though they confirmed the received the returned jacket and will refund me!
Reading the other reviews, I see I am one of many with the same issue!
Don’t bother ordering! BTW I returned it because of the quality…

15 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this company

I bought a coat and it arrived on 26 March with marks on it so I requested a return - they took more than a week to provide a return label (after several chaser emails). The company received the coat over 1.5 weeks ago and I still haven't heard anything from the company about a refund...It's now been about a month

26 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Constance the Label seems to be money hungry

Constance the Label seems to be a scam. Last email they sent was “we received your returned item and will process your refund soon”. It’s been a month I don’t see my refund. Two emails followup on my refund no reply. I think my $660.17 is gone. The reason I returned the coat was that the fit was weird not same as the picture. The collar did not come with fur as advertised. Material was nice and soft but unfortunately the fit was not done well for the price.

13 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t waste your money!

I’ve been eyeing one of their coats on Instagram and their adverts swayed me to buy it. Coats are quite expensive, they are quite nice quality (no lining though), but I received 5% off from the newsletter for the purchase which I decided to use. Herein lies the first problem. I bought and received my order within about a week. The coat didn’t really suit me so I decided to return it. After placing a request, I haven’t heard from them for a few days at all, and after urging them to reply, I received an answer that my return is not accepted because I used a discount on my order. This is against the European consumer law. Their second condition is that you have to return your order within 7 days from its receipt, as opposed to the lawful 14 days. They also will charge you for the return almost €30 although I live within EU and you have to pay for it which is against the law as well! So save yourself some trouble and go buy a nice coat from a respectable online shop with good customer service and refund policy and don’t even bother with this pretentious scammy seller.

17 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Je viens de recevoir mon manteau…

Je viens de recevoir mon manteau constance the label et je suis hyper déçu , c’est une taille XS/S et il me va beaucoup trop grand alors que je fais un S , la qualité est déplorable , les boutons sont énormes et de mauvaise qualité , et le manteau est hyper léger , pas chaud du tout , et pour couronner le tout , j’ai voulu le retourner et me faire rembourser, et ils me disent que impossible , je suis vraiment hyper déçu pour un manteau à ce prix et je déconseille vivement….

28 de novembro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Beautiful coat, slow delivery

Beautiful coat, amazing quality.
4* as took a while to ship the coat and payment was taken right away.

*For those based in the UK, be mindful that you will have to pay duty fees on the coats.*

4 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I absolutely love these coats!!

I absolutely love these coats!!! They are amazing and I get So many compliments!!! They are perfect!

15 de novembro de 2023
Avaliação não solicitada
logotipo da Constance The Label

Resposta da Constance The Label

Hello! Thanks so much for taking the time to leave us a positive review. We really appreciate your feedback and we are so glad to hear that you loved your items and our designs and hope you will make another purchase with us soon! If you have any further questions, please don't hesitate to get back in touch with us. Have a lovely day!

Avaliado com 5 de um total de 5 estrelas

Constance The Label has the most…

Constance The Label has the most amazing collections! The coats look and feel amazing.
Really great quality and Constance herself is the sweetest person to help you with anything you need if you are doubting a size or color.
Besides that you will look amazing in the coat and it will definitely turn heads!

9 de setembro de 2023
Avaliação não solicitada
logotipo da Constance The Label

Resposta da Constance The Label

Hello! Thanks so much for taking the time to leave us a positive review. We really appreciate your feedback and we are so glad to hear that you loved your items and our designs and hope you will make another purchase with us soon! If you have any further questions, please don't hesitate to get back in touch with us. Have a lovely day!

Avaliado com 5 de um total de 5 estrelas

Highly recommend 💖

ConstancetheLabel is such a elegant brand. The attention to detail and commitment to quality makes it unique. I Highly recommend it ! 💖💖💖

7 de novembro de 2023
Avaliação não solicitada
logotipo da Constance The Label

Resposta da Constance The Label

Hello!

Thanks so much for taking the time to leave us a positive review.

We really appreciate your feedback and we are so glad to hear that you loved your items and our designs and hope you will make another purchase with us soon!

If you have any further questions, please don't hesitate to get back in touch with us.

Have a lovely day!

- Constance x

Avaliado com 5 de um total de 5 estrelas

Love it

I love Constance The Label!! I have a bunch of things from here and I’m always amazed at how good the quality is! It’s insanely affordable for the quality they provide - cannot recommend them enough.

7 de outubro de 2023
Avaliação não solicitada
logotipo da Constance The Label

Resposta da Constance The Label

Hello!

Thanks so much for taking the time to leave us a positive review.

We really appreciate your feedback and we are so glad to hear that you loved your items and our designs and hope you will make another purchase with us soon!

If you have any further questions, please don't hesitate to get back in touch with us.

Have a lovely day!

- Constance x

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