Constance The Label Avaliações 

Not sure what's going on at this company, but they really need to get it together (assuming it's a legitimate company). I placed an order on 10/1 and received 0 communication from them aside from the automatic "your order is confirmed" email. I reached out to them via their website multiple times about my order status, but did not hear back. Their website says customer service responds within 2 days, but I did not receive any email response to my email inquiries about my order status.

I had to reach out to them via instagram to finally get a response, and they let me know that they had some "production issues" with the coat I ordered, and that it "failed their quality inspection" and their "atelier" had to "remake them" (and they still did not provide an estimated shipping date). Order delays are something that retailers need to inform their customers about without having to ask.

All in all, bad customer service. Don't waste your time or money. There are plenty of $600 coats out there sold by reputable companies that provide a way better shopping experience. If this was the level of service they provided to someone who actually paid for a product, I can't even imagine how terrible and frustrating a return must be.

The worst online shopping experience I have ever had. This company does not care about its customers at all. They will take your money and ignore you. Avoid at all costs!!!!!! I had admired the coats on this website for a while, and recently I had added a coat to my basket and had entered my email but not bought it yet. Constance the label sent me an email offering me a 10% discount on the coat. In the same email it said that they offer "easy returns". I double checked the return policy and there was nothing obvious about not being able to return the coat and so I bought it. The coat was way too big for me and I didn't really like it and so I requested to return it. After one email saying that I could not return the coat because I had received a 10% discount, the company is now completely ignoring me. This is a company who is making money from tricking customers into buying something that they can not return - it is an absolute scam. They would rather keep my $500 and me never wear the coat, than actually build up their brand with happy customers. They were deceptive in offering me a discount without making it clear that I wouldn't be able to return the coat and for that I am seeking legal advice.

I usually don’t write reviews, but this time I'm writing because I wish I had known this before ordering.
All in all, a very big disappointment.
I have ordered Victoire Cashmere Coat.
1. Arrived as a very poor looking box - the coat was in the box without any paper or plastic wrap around it. No any shipping informations inside or receipts.
2. This cannot be called a coat. Material is so thin that it looks like a cheap dressing gown. It’s simply not a “coat”. The only thing that gives a little bit of style are fur ornaments.
3. The sleeves are too short.
4. There is no inner lining (again looking as a dressing gown). I have never seen a coat without lining.
5. In the end you don’t know what is the composition of it. On their website is written 60% wool, 40% cashmere. Somewhere on Instagram someone asked in the comments about the composition, they wrote 90% wool, 10% cashmere. On the coat itself is written just “cashmere” and that’s it.
6. REFUNDING! I returned it and then they disappeared. I wrote 2 emails and got no answer, no refund. After 4 weeks, I was talking to the lawyer who explained what has to be done in such cases, I contacted them again on Instagram and they claimed that they send me an email, but I did not answer. I never got any email from them, and I regularly check my spam also. So their explanation was that they have some technical issues with Paypal refunding and asked me for bank details to transfer the money manually. Then I got it back, but if I haven’t contacted them on Instagram, looks like I would never get it.

I ordered a coat as a christmas present for my daughter. The women of the customer service was lovely, very helpful and responsive. She helped me to choose the right coat and size. The shipping was super fast and my daughter was very pleased with her christmas present.

I love Constance The Label
Purchased my 5th item from this beautiful brand. Customer service deserves an ward because they reply super fast and are always helpful when it comes to sizing, styling etc. I get so many compliments every time I wear their pieces. They are timeless classics that will last you a long time.

Don’t buy anything from them, horrible quality and the worst customer service!!! Waste of your money!!

Coats are literally from Aliexpress. When I comment this, they block me on Instagram. Thank you Google image search. Fraud company!

Coat is absolutely beautiful and very high quality! I purchased the cream color and it’s exactly as pictured. Only reason I gave 4 stars is because the sleeves are a little shorter than I had hoped, if they had been just an inch or so longer it would have been 5 stars.

Wunderschöne Mäntel. Ich habe bereits 5 Mäntel von Constance The Label und liebe jeden einzelnen davon. Die Qualität des Woll/Kaschmirmix ist einfach der Wahnsinn und auch der Fellbesatz ist ein Traum.
Ich kann die Marke von ganzem Herzen empfehlen.

Beautiful coat! Love the feminine color and fur collar. I didn’t realize there was a gorgeous removable soft fur gilet inside. Thank you

Very quick delivery, the coat is very warm (looks thin but keeps me warm inside). I love how it looks

Amazing coat, great quality, true to size and fast shipping! I am really happy with my order and I will definitely purchase again! Highly recommended!!!

Quality
Service
Style
Beauty
That’s Constance the label!
Love the Victoire coat and blazers
Great investment and thanful for having this Belgian label in my life 😍
Keep going!
With love, Wendy

I ordered two coats, both of which are not of good quality. They arrive totally wrinkled and are made of thin fabric, plus even XS is huge. You have to pay for the returns yourself.

The color wasn’t exactly like in the photo,
It was more beige but otherwise it’s a great trench coat.

Degelijke kwaliteit. Gebruik van de beste materialen. Mooie, klassevolle en vrouwelijke ontwerpen.

Jammer de stof van de jas is heel erg dun! Het is geen winterjas eerder een zomerjas.

The shearling jacket I ordered arrived today and it is gorgeous! Quality, style, and fit are all great. I do wish it had a lining but I might get a lining added by my tailor. I was between sizes and sized down, that worked for me. Will order again from this company for sure!

Ravie , sav au top

Prachtige mantel. Ik ben er dol op! Kwaliteit zeker waard voor het bedrag dat ik ervoor heb betaald😍