From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... Ver mais
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Veja o que dizem as avaliações
Direct cremation easy to arrange online, most questions were answered in the help section. Took advantage of the Co-op member’s offer so saved some money. Awaiting actual documents of plan but so... Ver mais
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We cannot thank CO-OP Funeralcare, Peacehaven enough for their care, support and compassion they provided to our family at the incredibly difficult and heartbreaking time when our fathe... Ver mais
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The process of buying the plan is straight forward. 20 days after buying my plan, I am still waiting for my documents to be delivered. Contacted them, very apologetic said they would send out another... Ver mais
4,7
Excelente
6 mil avaliações
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Everything was easy to complete and…
Everything was easy to complete and fitted into my wishes
28 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Werdna,
We're pleased to hear that the process was easy to complete and that your arrangements fitted your wishes.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Cannot fault the considerate and…
Cannot fault the considerate and efficient service but was annoyed that my Co-op membership discount was not available to me as Co-op funeral care is not linked to my Central Co-op membership.
30 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Geoff, thank you for taking the time to leave a review. I'm pleased to hear that you found the service considerate and efficient.
I understand your frustration regarding the membership discount and why this affected your overall experience. Membership benefits can vary depending on the Co-op business or society involved, and I appreciate that this may not have been what you expected.
Thank you for sharing your feedback.
^Take care, Aidan
I went to the office in maryport as per…
I went to the office in maryport as per appointment, my husband was first at 11.30, mine was at 1 pm my husband didn’t come out of the office ice until 1.45 pm. The lady is the most boring long winded person I have ever met. My goodness she is not a people person at all. She sticks to the script like a robot. I couldn’t cope with her at all. if I didn’t know better I would think she was AI generated. I am sorry if I have come across as rude but that is my personal opinion of her. I did my application on line!!
27 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Joani, thank you for taking the time to leave a review.
I'm sorry to read that you were unhappy with your experience. I appreciate that a longer appointment than expected, and a communication style that didn't suit your needs, would have been frustrating.
As a regulated business, there are occasions when our colleagues are required to follow specific processes and read certain information to ensure we meet regulatory requirements. However, I'm sorry to hear that this affected your experience and left you feeling this way.
Thank you for sharing your feedback. ^Take care, Becs
Very professional service
28 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Gary, thank you for leaving us a positive review, I'm glad to hear you found our service to be professional 💙 ^Take care, Michelle.
Resposta da Co-op Funeralcare
Hi Andrew,
Thank you for taking the time to leave us a positive review.
Take care,
^Elan
Everyone was so friendly and helpful
Everyone was so friendly and helpful. The day I went in to pay was my birthday and they had bought a cake for me - complete with candle! And hugs! The whole process of cremation was explained. I would thoroughly recommend Co-op Funeral Services.
28 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Susan,
We're delighted to hear that you received such friendly and helpful support from the team. It’s wonderful to know that they made your visit feel personal and memorable.
Take care, ^Elan
A big decision taken
A pleasant and helpful young lady. She explaind the process very well, and answered my questions with confience. she was easy to talk to and very friendly.
30 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Patsy, thank you for taking the time to leave a kind review. I'm so happy to hear you found our staff member easy to talk to, friendly and helpful, and that she was able to confidently answer your questions 💙 ^Take care, Michelle.
Simple and easy to arrange
Simple and easy to arrange. Both my parents had funerals arranged by the Co-op and they were done with great professionalism, which is why I decided to have mine arranged by the Co-op too.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Rog, Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan simple and easy. It means a great deal to know that the professionalism and care shown when supporting your parents' funerals gave you the confidence to make your own arrangements with Co-op Funeralcare.
Thank you for placing your trust in us and for choosing Co-op Funeralcare.
Take care, ^Elan
Purchasing a funeral plan
Very long winded method of purchasing a funeral plan doing it over the phone, where identification, insistence on the law and number of items to be checked and or verified have to be cleared, with the usual telephone etiquette involved. However, the person taking my request was excellent, very professional and furthered my trust in the Coop brand. A person to person interface would be much easier.
28 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Derek, thank you for taking the time to leave a review.
I'm really pleased to hear that the colleague who helped you found them to be professional and that they furthered your trust in Co-op.
I appreciate your feedback about the time it took to arrange your funeral plan over the phone. As a regulated business, we need to carry out a number of checks and provide certain information to ensure we meet our legal and regulatory requirements, which can sometimes make the process feel lengthy. Thank you for sharing your experience.
^Take care, Simon
So very easy to do
So very easy to do. Customer friendly site made it very easy to sort everything out.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Rea, I'm so glad to hear you found our site to be customer friendly and easy to use. Thank you so much for leaving us a positive review 💙 ^Take care, Michelle.
Bridgend branch
The appointment at The Bridgend Co-op funeral home was a very relaxed and understanding experience.
We both left feeling relieved that everything had been sorted and left in very caring hands.
29 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Joyce,
Thank you for taking the time to share your experience.
We're pleased to hear that your appointment at our Bridgend Branch was a relaxed and understanding experience. It’s lovely to know that you both left feeling reassured and confident that everything had been arranged with care.
Providing a supportive environment where families feel listened to and looked after is very important to us.
With thanks for choosing Co-op Funeralcare,
^Elan
Resposta da Co-op Funeralcare
Hi, thank you so much for leaving us a positive review, it's great to hear you found the process easy and simple 💙 ^Take care, Michelle.
South Shields Funeralcare Services
The meeting was conducted in a very professional, respectful and courteous manner which catered for all of my requirements and plenty of other options were also offered. In the end I got my required Plan at a good price with the satisfaction of being with being with a renowned partner in the Co-op Funeralcare.
Many thanks to Kayleigh and staff at South Shields Branch.
28 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi John, thank you for sharing such a kind and thoughtful review. I'm pleased to hear you found Kayleigh and the staff at our South Shields branch to be professional, respectful and courteous, and that they were able to assist you with choosing the best plan to suit your wishes 💙 ^Take care, Michelle.
Easy application
Easy application, always reliable, simple and straightforward.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Peter, I'm so glad to hear you found the application easy, simple and straightforward. Thank you for leaving us a kind review, we really appreciate it 💙 ^Take care, Michelle.
When my mother died I was lead to…
When my mother died I was lead to believe she had a funeral policy in place and contacted the co-op, when they were unable to find a policy they cancelled my sister's policy instead, on which my mother was listed as payee. This meant, we thought the we had claimed on my mothers policy when in fact we had cancelled my sister's. So of course when my sister died this year, they couldn't find her policy even though we had all the details. They had failed completely to do the most basic of checks, and cancelled a policy with a different policy holder name. Their only defence seemed to be my mother died in 2021 and at the time they were unregulated. If you make a complaint you will also, very quickly find out their responses are AI generated. Which is for a funeral company is both uncaring and lazy. Just avoid this company.
31 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hello Les, thank you for taking the time to leave a review. I'm sorry to read about your experience. I can appreciate how upsetting this must have been for you and your family.
If you would like to discuss this further, please contact us: www.coop.co.uk/funeralcare/contact-us. ^Take care, Becs
Co-op Funeral
I was told everything in detail any questions were answered fully.
Also the person I spoke to was courteous and a pleasure to speak to.
I would recommend using you to my friends
31 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Thank you, Douglas. It makes me happy to know all your questions were answered and you had a pleasant experience speaking to our staff. Take care,
^Mike
Having used our local branch in…
Having used our local branch in Maidstone for my mothers funeral 7 years previous I didn't hesitate to use them when my father died this year. Verity who made the arrangements was very helpful and understanding and it was straightforward to arrange as we already had a burial plot. I was disappointed with the celebrant this time. I got the distinct impression he had too much work to manage. I expected a final draft of the service that we had made amendments to from his first submission to us but though I requested I didn't receive. Not much was suggested by him regarding words at the graveside except the lord's prayer. His spoken delivery of some poetry we chose wasn't very satisfactory either. I did give feedback to Verity regarding this and I understand that they won't use this celebrant anymore. All in all the staff employed at the branch were very good and I would give them 5 stars but the celebrant was certainly underwhelming compared to our previous experience.
30 de março de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi, we are glad to hear that our colleague Verity was there with you every step of the way, and that you felt comfortable enough to share your experience with her at the end. Thank you for leaving us your feedback, your review allows us to continue to improve the service we offer to many people.
^Take care, Victoria
It was such fun buying my funeral plan…
It was such fun buying my funeral plan but I didn’t receive an email confirmation. I requested one. Received it and FOUR copies in the post
24 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hi Linda, thank you for taking the time to leave a review.
Thank you for sharing your feedback. I'm sorry to hear that you didn't receive your email confirmation initially. While I'm pleased this was resolved, it sounds as though you received more postal copies than expected afterwards.
We appreciate you bringing this to our attention.
^Take care, Becs
Co-op Funeral Care Carlisle
My family organised my brother’s funeral with Co-op funeral care Carlisle. From the moment we walked in and had our initial meeting with Nicki everything was done with care, support, patience and kindness. Above all, the funeral arrangements felt personal and individual and they fully respected the family’s wishes.
Communication whether in person, on the phone or by email was clear and concise and always provided with a caring tone.
On the day of the funeral the family felt fully supported by very clear plans and arrangements. The staff were very friendly and professional. Again Nicki’s presence added a lovely personal touch.
All in all we highly recommend the funeral care provided by Co-op Carlisle. Thank you to Nicki and the team.
29 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
Hello, thank you so much for leaving us a review. We are very sorry for your loss, and are glad to hear that your family felt supported by our colleagues at the Co-op Carlisle branch. Your feedback means we can continue to provide a similar service to many others in the same position.
^Best wishes, Victoria
the lady in charge ( LAINEY ) was…
the lady in charge ( LAINEY ) was exceptional, she explained everything in detail which set our minds at ease. i cannot praise the lady enough
22 de julho de 2026
Avaliação não solicitada
Resposta da Co-op Funeralcare
I'm really happy to hear you received exceptional service and left with your mind at ease, Michael! I'll make sure your kind words are passed on. Thanks so much
^Mike
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