Outstanding Distillery Tour I joined my brother-in-law on the tour after he received a voucher for his birthday. Having visited other distilleries before, I already had a high benchmark... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Popped in to grab a bottle of whisky for Father’s Day and ended up staying for a drink in the sun by the river—a nice cold pint of Curious Brew IPA for me and something with a bit of fizz for the... Ver mais
The girl that answered the phone was really helpful. She was new, but obtained the information I needed explaining the gift vouchers I required for the Restaurant were only available at present on the... Ver mais
A empresa respondeu
Got a gift set of minatures for xmas and really liked the Masthouse Whisky from this small distillery so ordered a couple of big bottles for the collection, usually a Scotch drinker but this is a very... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Award winning, family run distiller of Dockyard Gin, Masthouse Whisky, Vela Vodka and Son of Gun. Copper Rivet Distillery is respectful of tradition but a powerful innovator, seeking new ways to make farm to glass spirits which are beaters - full of flavour and smooth in character. If it takes a little longer, or cost a little more to make a better spirit for consumers to enjoy, the family behind Copper Rivet Distillery will do it.
Informações de contato
Pumphouse Number 5, Leviathan Way, ME4 4LP, Chatam, Reino Unido
- 01634 931122
- enquiries@copperrivetdistillery.com
- copperrivetdistillery.com
4,8
Excelente
148 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Gin tour and Gift delivery service
The Gin was brilliantly executed
The experience in the bar area was not at all good, see previous email sent.
the after customer service was really good dealing with first two complaints,
and they stepped up dealing with the third complaint on deliver service
28 de maio de 2024
Resposta da Copper Rivet Distillery
Thank you very much for you review. Thanks also for your constructive feedback. We're delighted that your tour experience and that our customer service were great. But we're as disappointed as you that you had a mixed experience. We're looking into the causes of your complaints and making adjustments accordingly. Thank you again we hope to see you again soon.
Great service
Great service! Quick delivery from order to arrival at mine!
Lovely gin! Not tried before but it was so good!
17 de maio de 2024
Resposta da Copper Rivet Distillery
Thanks for you kind review. We do our best to make trusted luxury spirits and great times. Thank you for your custom and your kind review.
Great product
Great product. First class service. Signals the start to spring & summer
30 de abril de 2024
Resposta da Copper Rivet Distillery
Thank you very much for your kind review. We try to get it right for you. We hope to see you again soon.
It is very rare to get the best…
It is very rare to get the best customer service, but that is exactly what I received. The lovely woman I dealt with was friendly, helpful, exceptionally patient and just generally fab 😊❤️
19 de abril de 2024
Resposta da Copper Rivet Distillery
Thank you for your very kind review. We are really proud of what we do and love spending time with customers, sharing it. We very much hope to see you again soon.
Resposta da Copper Rivet Distillery
Thank you for taking the time to provide this feedback. It's really important for us to know when our couriers are providing the service we want for our customers. We hope to see you again soon.
Dockyard Gin
Bought their Dockyard Gin, as a gift.
Excellent transaction, from order to delivery.
Would recommend, will have to try and get one for myself next time.
Many Thank.
2 de abril de 2024
Resposta da Copper Rivet Distillery
Thank you so much for your very kind feedback. It's always great to hear when things go to plan. We very much hope your gift is well recieved and can't wait to serve you agiain.
Very helpful customer service
Staff were very helpful when I phoned with a query and dealt with it quickly and effectively
19 de março de 2024
Resposta da Copper Rivet Distillery
Thank you for your kind review. We're very glad you were happy with our customer service and very much appreciate your custom. We hope to see you (or hear from you!) again soon.
Resposta da Copper Rivet Distillery
Thank you for your nice review and also for custom. We hope to see you again soon!
Not Happy with Delivery!!
The order was supposed to be next day delivery but it was about 10 days. Not happy about that!!! My husband enjoyed the whisky very much 😋
23 de fevereiro de 2024
Resposta da Copper Rivet Distillery
We're really happy your husband enjoyed the whisky. But we're very sorry to see that you're unhappy with the delivery. We normally expect delivery in 2-3 working days. In this case, our courier raised an issue with the account which unfortunately took 5 days to resolve. This is obviously a disaster for us as a small family business. Nevertheless, our customer service person did his very best to keep you updated with information about the situation.
Whisky and glass gift
Small tasting glass and whisky made a lovely gift; beautifully presented and delivered promptly.
Looking forward to a tasting on site next time.
5 de fevereiro de 2024
Resposta da Copper Rivet Distillery
Thank you very much for choosing one of our gifts. We're really glad you like. Cannot wait to see you at the distillery sometime soon ...
Speed of delivery
Thank you for supplying a whisky from my home county at speed and a reasonable price
6 de dezembro de 2023
Resposta da Copper Rivet Distillery
Thank you for choosing our whisky and your support. We're on a mission to put Chatham (and Kent) on the map in the whisky world.
Just booked tours on line and tickets…
Just booked tours on line and tickets turned up as expected although Royal Mail took 3 days to deliver first class mail
19 de janeiro de 2024
Resposta da Copper Rivet Distillery
Thanks for your kind review. I hope you enjoy the tour! Sorry about Royal Mail.
Masthouse Whisky
Got a gift set of minatures for xmas and really liked the Masthouse Whisky from this small distillery so ordered a couple of big bottles for the collection, usually a Scotch drinker but this is a very pleasant experience. Ordering & delivery were quick and painless. Good job guys. 🥃
18 de janeiro de 2024
Resposta da Copper Rivet Distillery
Thank you so much for your kind review. We're so glad you enjoyed the Explorer Pack and are totally stoked that you have made a follow up purchse. Thank you. Do come and visit us, we do fantastic whisky experiences and have a lovley restaurant.
Fantastic gift sets that are well…
Fantastic gift sets that are well presented and great quality, plus the gins and whiskies themselves are fantastic! Definitely be popping back for more.
21 de dezembro de 2023
Resposta da Copper Rivet Distillery
Thank you very much for your kind review!
They have the most awesome gin and liqueurs
They have the most awesome gin with the best botanic flavours but I tried their Son of a Gun Coffee Liqueur - wow and I was going to share for new years eve but hiding it, tis mine I tell you (wonderful flavours)
28 de dezembro de 2023
Avaliação não solicitada
Ordered online
Ordered online, collected next day, so easy. Products are always good and come in lovely gift bags
30 de novembro de 2023
Probably my favourite whisky so far
Probably my favourite whisky so far. Lovely people to deal with.
29 de novembro de 2023
Resposta da Copper Rivet Distillery
That's very kind! Thank you for choosing Masthouse Whisky and thanks for your kind words.
Bought as Christmas present
Bought as Christmas present, delivery was quick the item is beautiful, well made and came in well presented package
1 de dezembro de 2023
Resposta da Copper Rivet Distillery
Thank you for shopping with us and for your kind review
This is the 4th time I have ordered…
This is the 4th time I have ordered your vouchers. They make amazing presents. However on this occasion, I ordered on 10th November & still not received them. I called today (11th December) & was told there had been a delay. I did get a genuine apology but no goodwill gesture was offered & my vouchers have still not arrived. Sadly, I’m reluctant to buy anymore for fear they won’t arrive in time.
4 de dezembro de 2023
Resposta da Copper Rivet Distillery
We are so sorry to read this, especially from a loyal customer. Your issue is an anomoly which has been caused by a delay with our printer and also delays with the postal service. Neverthless, we're very sorry to have let you down.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.