Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Ver mais
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Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Ver mais
A empresa respondeu
Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... Ver mais
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I bought the cosatto pram set a few months back for my first baby and one part of the pram set get ruined I was so upset as I didn’t think I’d be able too buy that part separately I got in contact w... Ver mais
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Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible... Ver mais
A empresa respondeu
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Bentinck Street, BL4 7EP, Reino Unido
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Quick delivery 🚚 and the best of the best high quality products (prams) (strollers) 💯

Resposta da Cosatto Ireland
We Just Purchased cosatto woosh Trail few days ago and we are totally disappointed when it was opened.we are totally upset with the material quality and it’s not worth the price.
We would like to return this item and get the full refund as early as possible since we haven’t used the stroller even.
The main reason we are talking this here is the customer service is not even responding and the customer service numbers are not responding as well.
We would strongly not recommend this product to anyone!

Resposta da Cosatto Ireland
We purchased the Cosatto Whoosh 3 stroller for our son around six months ago with high hopes, but unfortunately, our experience has been far from satisfactory. Here's a breakdown of the issues we've encountered:
1. Detached Foam Handles: The foam handles on the stroller have completely detached from the bar, making them move freely. This is not only annoying but also affects the overall functionality of the stroller.
2. Unreliable Wheel Locking Mechanism: The stroller's wheels have a strange locking mechanism that sometimes locks on their own, causing steering problems and making it quite a workout to maneuver.
3. Flawed Seat Recline Strap: The strap for adjusting the seat's recline is poorly designed. It uses a clip that frequently gets stuck, leading to frustration. Moreover, adjusting the strap with the child in the stroller is nearly impossible, which is impractical and inconvenient.
4. Inadequate Footmuff Design: We also purchased the matching footmuff for the stroller to combat the cold weather. However, it disappointingly hangs over the back of the stroller with no means of attachment. The provided Velcro straps cannot adhere to the plastic backside of the stroller, rendering the footmuff useless.
When we reached out to Cosatto's customer support regarding these issues, their response was less than satisfactory. They recommended a YouTube clip for fixing a known design flaw and suggested adjusting the seat only when the child is not in it, which is impractical in real-life scenarios. To their credit they did send us out a replacement wheel to help with the wheel issue but it is still hard to manoeuvre.
Considering the numerous problems we've encountered and the lackluster response from Cosatto's support, we regret our purchase and cannot recommend Cosatto products to others. This experience has left us dissatisfied with the quality and design of their products, and we won't be purchasing from Cosatto in the future.
Edit: In response to Cosatto customer service. Yes you did offer to have it sent back to have it fixed but what are we supposed to do in the meantime? We made it clear that we could not be without the stroller even for a few days so this would not work. In all honesty a refund would be the only course of remediation so that we could purchase a new one before sending the other back.

Resposta da Cosatto Ireland
The most amazing products and always have good items on sale. I have purchased a car seat, stroller, double pram and single pram from cosatto so far and loved them all. Always quick delivery too. Would highly recommend cosatto products. The designs are super cute too so always a bonus 😊

Resposta da Cosatto Ireland
Fabulous product. Unreal quality so sturdy. Beautiful fabric. So happy with it and can't wait to start wheeling little one around in it

Resposta da Cosatto Ireland
I’m really happy with this car seat so far. It’s very easy to use, I love that it rotates so it’s very easy to get my baby in and out. She seams very comfortable in it also. It was easy to set up. The only thing I find is that the buckle can be a bit awkward to close. If I was starting again I’d get this from birth as it’s more convenient than the models that lift out.

Resposta da Cosatto Ireland
Very fast delivery, lovely highchair!

Resposta da Cosatto Ireland
Product was fab. Looks and feels beautiful. Good quality. Fast and efficient delivery

Resposta da Cosatto Ireland
First and not least, it the only one pram that hold up to 25 ( googled out all could find ) and gives 4 years of guarantee that no where else is seen in other buggies.
Pram is light, very sturdy, easy folding and mostly comfortable for child. I had a previous pram, and it got just extremely better with extras added.
Delivery been next day, price is exceptional and you get the quality!

Resposta da Cosatto Ireland
So happy with my choice of car seat.
Quick delivery and easy install.
Seat is so comfortable for my son . Tilt, rotate and easy install with the isofix base .
Would recommend any parents to purchase this , ye won’t regret

Resposta da Cosatto Ireland

Resposta da Cosatto Ireland
Amazing car seat ! This was just what I was looking for ! Cosatto was able to provide me with a birth to 150cm child car seat ! Not only it came really quickly but it was professionally packed, no damage to the seat or the box. Fits perfectly into my car and is easy in use once you get a hang of it!
I am very happy with my purchase and if I ever needed another one I would definitely buy from them and would recommend to anyone to.
Well worth the purchase !

Resposta da Cosatto Ireland

Resposta da Cosatto Ireland
This is my second buggy,first one I have big one, but I still using..second stroller we bought few days ago,because we traveling a lot,and we wanted something light,small,compact and has handle,like luggage, it's absolutely brilliant and very easy to carry everywhere!! I am absolutely happy about this and all products what I have!!!
Light,easy put together,I love it colors, absolutely amazing...Very good quality and 4 years guarantee!!!Delivery was even quicker than i expected..I definitely recommend this product and this company..Because I have few stuff Cossatto, and never let me down!!😊

Resposta da Cosatto Ireland
It arrived *super quickly*. My partner and I unboxed and assembled it as soon as it arrived and once we had done that and I'd given it a spin around the hallway, I now can't wait for my baby to arrive to use it. It looks fabulous and handles really well, surprisingly stable for a three wheeler.
Only issues I have with it is that folding it up for storage is a small bit awkward and aligning the zip to put the cot liner in took a while, but these aren't major concerns.

Resposta da Cosatto Ireland
Went on sale less than 48 hours after I bought car seat. Emailed to say so and what I got back basically was tough shi-t. Ridiculious.

Resposta da Cosatto Ireland
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