Fabulous support from Kelsey who helped me select the correct size (55cm) pendant lampshade with a suitable colour lining plus the light fitting and globe bulb. My emails over a week or more with sev... Ver mais
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Veja o que dizem as avaliações
Giving private members club vibes. I wanted a pair of teal statement lampshades to tone in with my new teal/leaf living room decor. These lampshades fit the brief perfectly. I have purchased statement... Ver mais
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Lovely shop, carries lovely individual pieces that you won’t see everywhere. Great staff, knowledgeable and helpful. Happy to get items from Edinburgh store for you to look at, no obligation to purch... Ver mais
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I found their physical shop in Glasgow which is really lovely and filled with interesting and well presented lighting though I didn’t buy anything that day. Later in searching for a gift I looked... Ver mais
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Detalhes da empresa
Escrito pela empresa
Cotterell & Co - Providing high quality lighting, lamp shades, bespoke lighting, furniture, mirrors, homewares & gifts since 1952.
Informações de contato
Carnoustie Place 28-30, G5 8PH, Glasgow, Reino Unido
- 01414295648
- hello@cotterellandco.com
- cotterellandco.com
4,7
Excelente
469 avaliações
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Beautiful lamp great service
On receiving our order we noticed that the box it arrived in had been damaged and an attempt had been made to seal it back up again with tape. We took a photograph When we opened the box the lampshade had been damaged, there were a lot of
creases on it, that would not come out. We took a photograph.
I phoned Cotterrells and the lady said to email with the photos. This I did.I then got an email to say that they would send a replacement out, this was on 14th and the replacement shade arrived on 17th, How's that for great service.
14 de março de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou so much for leaving us a review. We really appreciate you taking the time to leave such a comprehensive account.
After the unfortunate damage sustained during delivery, we were very glad we could help you out in such a timely manner and to your satisfaction.
We hope you love your new light fitting, please do let us know if there is anything else we can help you with.
Kind regards,
Cotterell & Co
Resposta da Cotterell & Co
Hello there,
Thankyou very much for writing us a review.
We really appreciate the positive comments.
We hope you like your new wall lamp.
Do let us know if we if we can help you with any future requirements.
Kind regards,
Cotterell & Co
Very helpful experience.
27 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to write us a review, your positive comment is greatly appreciated.
We hope you like your new lighting, please do contact us if we can help you with any future interior requirements.
Kind regards,
Cotterell & Co
Good price and swift delivery for the coasters I ordered
I ordered coasters that I'd also seen in Brighton, they were cheaper on this site
12 de março de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to write us a review.
We are glad we could swiftly provide these coasters for you at a more competitive price.
Please do contact us if we can help you with any future requirements.
Kind regards,
Cotterell & Co
I ordered 2 lampshades for delivery
I ordered 2 lampshades for delivery, they arrived when I was told they would and I am very pleased with them. The quality and style are excellent.
28 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou for leaving us a 5 star review. Those shades were a pleasure to make, we are glad you are so pleased with them.
Please don't hesitate to get in touch if you require anything else.
Kind regards,
Cotterell & Co
The lights arrived in good time and…
The lights arrived in good time and look lovely, though the electrician said that alot of the fittings on the back where not great either too shallow to fit to the wall with out a spacer or that they where wonky which is a shame for such am expensive light I would have hoped for a better quality.
13 de março de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou for taking the time to write us a review, your positive review is appreciated, especially considering the fitting complication. We haven't come across that before, we'll look into it, so thankyou for bringing it to our attention..
In any case, we are glad you like the look of them, please do contact us if we can help you with any future requirements.
Kind regards,
Cotterell & Co
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to write us a review, your positive comments are greatly appreciated.
We hope you like your new nest tables, please do contact us if we can help you with any future requirements.
Kind regards,
Cotterell & Co
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to write us a review, your positive comments are greatly appreciated.
We hope you like your new lighting, please do contact us if we can help you with any future interior requirements.
Kind regards,
Cotterell & Co
Product arrived as per the description
Product arrived as per the description. Quick delivery and very good customer service. Would definitely order from Cotterell & Co again.
20 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to write us such a positive review, it is greatly appreciated.
We were glad to be able to sort out your initial order in an agreeable manner.
Please do contact us if there is anything else we can help you with going forward.
Kind regards,
Cotterell & Co.
Excellent product
Excellent product. Delivered on time. Would use again without any reservation.
26 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to write us a review, your positive comments are greatly appreciated.
We hope you like your new lights, please do contact us if we can help you with any future purchases.
Kind regards,
Cotterell & Co
They were as fast as possible…
They were as fast as possible considering they had to make the shade. Great quality
26 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou very much for leaving us a 5 star review, it is greatly appreciated.
We are glad we were able to make them to our usual high quality so quickly for you.
Let us know if we can assist you with anything else going forward.
Kind regards,
Cotterell & Co
Amazing Service
Visited your wonderful shop last week. Amazing collection and fantastic staff always on hand to help and advise. Returned home and then placed an order which arrived the next day. Brilliant.
22 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to write us a review, your positive comments are greatly appreciated.
We are glad our products and services were well received, please do contact us if we can help you with anything else.
Kind regards,
Cotterell & Co
Exceptional customer service
Exceptional customer service and beautiful product. I placed an order for a light which turns out was unavailable, I received an email immediately to which I called customer services. They couldn’t have been more helpful - I ended up changing my order from antique gold to antique brass and am absolutely thrilled with the quality of the light fitting, the speed of delivery but more of all the ease and helpfulness when speaking to customer services. I would definitely recommend this company and will come back in the future for further purchases. Thank you
16 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou so much for your glowing review. We really appreciate you taking the time to leave such comprehensive comments.
We are very glad we could help you in light of our initial unavailability, and that our compromise was to satisfaction.
We hope you love your new light fitting, please do let us know if there is anything else we can help you with.
Kind regards,
Cotterell & Co
Order arrived promptly and intact and…
Order arrived promptly and intact and was as ordered. Packaging could have been more substantial but it did the job.
8 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou for writing us a review, we really appreciate you taking the time to do so.
We welcome any constructive comments, so the matter of packaging of our diffusers are noted, we will work to address that going forward.
Thankyou.
Kind regards,
Nathan.
Great product and service
Great product, competitively priced. Fast, efficient service. Very happy!
7 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to write us a review, your positive comments are greatly appreciated.
We hope you like your new wall art, please do contact us if we can help you with any future purchases.
Kind regards,
Cotterell & Co
Super quality
Chuffed to bits with my bespoke lamp shades. They are stunning.worth the wait!!
1 de fevereiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou for leaving us such a glowing review. Those shades were a pleasure to make, hope you were pleased with the amount of orange in them.
Please don't hesitate to get in touch if you require anything else.
Kind regards,
Cotterell & Co
Order arrived super early
Order arrived super early! However, if I had known it would be early, I would have changed the delivery address. It is a gift, and so had not yet been opened.
19 de janeiro de 2023
Resposta da Cotterell & Co
Hi there,
Thankyou very much for taking the time to leave us a 5 star review, it is greatly appreciated.
We do hope the early arrival hasn't caused too much inconvenience.
In any case, we are sure these gifts will be well received when they are opened.
kind regards,
Cotterell & Co
Lovely store and helpful staff
The Cotterell store is a real find! We found it after looking at the website, and they have some beautiful lights, and the staff at the Newcastle branch (shout out for Jill!) are very helpful.
14 de janeiro de 2023
Resposta da Cotterell & Co
Hello there,
Thankyou for taking the time to leave such a glowing review, it is greatly appreciated.
We are delighted to hear you had such a positive experience with us, we'll make sure Jill hears about your shout out.
We do hope you love your new lamp and we look forward to assisting you again in the future.
Kind regards,
Cotterell & Co.
Great communication and lovely…
Great communication and lovely products. Thank you!
13 de janeiro de 2023
Resposta da Cotterell & Co
Hi there,
Thankyou very much for taking the time to leave us a 5 star review.
We greatly appreciate the high praise!
So glad our service and products were well received, we hope to be able to assist you again in the future.
kind regards,
Cotterell & Co
The product was as described but after…
The product was as described but after being charged nearly £8 postage they used dhl which are a terrible delivery company that completely messed up my delivery and I had to chase several times. Which in and of itself is not wholly cotterall’s fault.however when I eventually received it, it was packaged so poorly the product was sticking out of the cardboard and hadn’t been sealed up. Very surprised the times weren’t damaged.
12 de janeiro de 2023
Resposta da Cotterell & Co
Hello there,
The courier really did seem to struggle with this order, i kept tabs on this one myself, as it was most unlike them. We can only apologise on their behalf.
As for the packaging, when it comes to these diffusers, we realise it isn't pretty, but we find that they always arrive in fine condition, and we've never had any issues - Then again, it really should have been sealed along the edges, it may have come off during transit which we will have to look into, so thankyou for bringing this to our attention, we will address this going forward.
Kind regards,
Cotterell & Co
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