Fabulous support from Kelsey who helped me select the correct size (55cm) pendant lampshade with a suitable colour lining plus the light fitting and globe bulb. My emails over a week or more with sev... Ver mais
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Veja o que dizem as avaliações
Giving private members club vibes. I wanted a pair of teal statement lampshades to tone in with my new teal/leaf living room decor. These lampshades fit the brief perfectly. I have purchased statement... Ver mais
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Lovely shop, carries lovely individual pieces that you won’t see everywhere. Great staff, knowledgeable and helpful. Happy to get items from Edinburgh store for you to look at, no obligation to purch... Ver mais
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I found their physical shop in Glasgow which is really lovely and filled with interesting and well presented lighting though I didn’t buy anything that day. Later in searching for a gift I looked... Ver mais
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Detalhes da empresa
Escrito pela empresa
Cotterell & Co - Providing high quality lighting, lamp shades, bespoke lighting, furniture, mirrors, homewares & gifts since 1952.
Informações de contato
Carnoustie Place 28-30, G5 8PH, Glasgow, Reino Unido
- 01414295648
- hello@cotterellandco.com
- cotterellandco.com
4,7
Excelente
469 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very different products on offer that…
Very different products on offer that can't be found elsewhere.
18 de agosto de 2022
Resposta da Cotterell & Co
Hello there,
Thankyou very much for taking the time to leave us a 5 star review. We are glad we could offer a unique selection for you.
We do hope your new shades are a hit.
Kind regards,
Nathan.
Excellent customer service and prompt…
Excellent customer service and prompt response. Very reasonably priced for a lovely shade.
18 de novembro de 2022
Resposta da Cotterell & Co
Hello there,
Thank you for leaving a five-star review and taking the time to do so. we pride ourselves on customer service and we are happy to help the best we can whenever possible.
Brilliant service
Brilliant service, couldn’t get into showroom but the team were so helpful over the phone and provided a suggested lighting plan via email.
14 de outubro de 2022
Resposta da Cotterell & Co
Hello there,
Thank you kindly for taking the time to give us a 5-star review, we appreciate it greatly. We pride ourselves in our customer service whether that's in-store, over the phone or via email, we try our best to help a customer find what they desire.
Customer relations,
Ben
Very good service
5 de novembro de 2022
Resposta da Cotterell & Co
Hello there,
Thank you for leaving a 5-star review, we greatly appreciate you taking the time to do so and look forward to serving you again.
Customer Relations,
Ben
Have been a long time customer of this…
Have been a long time customer of this shop, original items of great quality and excellent customer service. Remain original.
7 de novembro de 2022
Resposta da Cotterell & Co
Hello there,
We thank you for being such a loyal customer and leaving a 5-star review. We pride ourselves on the wide and unique items we have for selection and its lovely to hear we aren't the only ones who appreciate it. I hope the Stramboli Wall Art Canvas is perfect for you and we look forward to serving you anytime in future.
Customer Relations,
Ben
Resposta da Cotterell & Co
Hello there,
Thank you for leaving such kind words and the 5 stars, we appreciate this greatly for taking the time to do so. We look forward to serving you again anytime.
Customer Relations,
Ben
First class service
First class service, prompt updates and delivery, would highly recommend.
23 de outubro de 2022
Resposta da Cotterell & Co
Hello there,
We pride ourselves in our customer service and I'm glad we haven't let ourselves down. Thank you massively for taking the time to leave a 5-star review and such kind words.
Customer Relations,
Ben
My light is squinty and the join is…
My light is squinty and the join is very obvious so quite disappointed considering the cost
16 de outubro de 2022
Resposta da Cotterell & Co
Hello there,
I would like to apologise on behalf of our shade team for the shade not meeting your expectation, we pride ourselves when it comes to making the shades and with what you have said, we have let ourselves down and for that I offer our deepest apologies.
If you could please send pictures of the shade to hello@cotterellandco.com and I shall pass them on to the shade team to ensure that this never happens again.
Customer Relations,
Ben
Antique Gold Coasters
The actual order we received was wrong and did not match what we had ordered on the website, however, the follow up customer service and no quibble refund was excellent and so we would definitely order from this site in the future
15 de outubro de 2022
Resposta da Cotterell & Co
Hi there,
Thankyou very much for taking the time to leave us a 5 star review, especially considering the complications with your order.
We are very grateful you appreciated how we handled matters, we would be delighted to assist you again in the future.
Kind regards,
Nathan.
Exactly as pictured
Ordered fake grasses online. I'm very pleased with them. Used click and collect service, excellent.
13 de outubro de 2022
Resposta da Cotterell & Co
Hi there,
Thankyou for taking the time to leave a 5 star review, we really appreciate you doing so.
We are glad you are pleased with our service and your new faux pampas grass, and that they met expectation. we look forward to assisting you again in the future.
Kind regards,
Nathan.
Customer Relations
Beautiful products arrived carefully…
Beautiful products arrived carefully packaged and exactly as described. The lamps are beautiful, reasonably priced and look very nice in our hall
16 de setembro de 2022
Resposta da Cotterell & Co
Hello there,
Thank you very much for taking the time to leave a 5 star review, we really appreciate you doing so.
We are glad our services were to satisfaction and you are pleased with how your new lamps look in your home; we look forward to assisting you again in the future.
Kind regards,
Nathan.
Customer Relations
Rug Quality
Ordered an expensive rug on-line which arrived earlier than indicated. However the quality of the rug did not live up to expectations due to problems caused by the method of packaging from their supplier as well as some manufacturing defects. Contacted Customer Service and they couldn’t have been more helpful and an exchange was organised and the new replacement was delivered within the week and was up to the expected standard.
8 de outubro de 2022
Resposta da Cotterell & Co
Hello there,
Thank you for leaving a review, we appreciate you taking the time to do so. We also appreciate your co-operation on the matter as this was a very rare occurrence for us and your patience was most refreshing. We are glad to hear that the dilemma has been rectified and we hope you enjoy your new rug.
Customer Relations,
Ben
Resposta da Cotterell & Co
Hello there,
Thank you for the kind words and the 5 stars, we greatly appreciate you taking the time to do so. We pride ourselves on our customer service and we are glad you are happy with the lights.
Ben
Customer relations
Resposta da Cotterell & Co
Hi there,
Thank you very much for taking the time to leave a 5 star review, we really appreciate you taking the time to do so.
We are very glad everything was to your satisfaction. We look forward to assisting you again in the future.
Nathan
Customer Relations
Excellent service. Friendly staff.
Excellent service from the staff in Edinburgh, particularly the lady, she was so patient.
I placed an order by the website for collection from the shop. Delivery was very quick.
She took the time to check over the light in front of me before i left and helped me through the various bulb options at hand. Another staff member even helped me out to my car with the light, which was great as i was parked a bit along the road not in their car park. Good old fasioned customer service is a rarity these days! Highly recommended, I will definately be back!
1 de setembro de 2022
Avaliação não solicitada
Resposta da Cotterell & Co
Hello there,
Thank you for taking the time to leave such a kind worded 5 star review, we appreciate it greatly and I'll be sure to pass this onto the Edinburgh branch.
Customer Relations,
Ben
Fantastic service as always
Fantastic service as always! Quick delivery and great customer service from the lovely lady in the Newcastle store.
5 de setembro de 2022
Resposta da Cotterell & Co
Hello there,
Thank you for leaving a 5 star review and we appreciate you taking the time to do so. We pride ourselves in customer service and we are delighted to hear that this is still the case.
Customer Relations,
Ben
Wonderful design and craftsmanship
Ordered our Lampshades from the Cotterell website, images are very representative of what you will receive. Very well packaged for delivery. Delighted with our Lampshades contemporary design, a very well-made bespoke item. They are made to last and worth every penny. A rare company in a world obsessed with cheap and disposable, we will enjoy looking at these shades for many years to come. I will be purchasing from Cotterell again and can thoroughly recommend them.
10 de setembro de 2022
Resposta da Cotterell & Co
Hello there,
We pride ourselves on our shade making and we are extremely pleased to hear that you are delighted with them. Thank you so much for the kind words and we look forward to serving you again in future, at anytime.
Customer Relations,
Ben
Great service and fabulous lighting.
1 de setembro de 2022
Resposta da Cotterell & Co
Hello there,
Thank you for taking the time to leave a 5 star review, we appreciate it greatly. We pride ourselves on our customer service and are pleased you are left satisfied.
Customer Relations,
Ben
stunning lampshade
Absolutely delighted with the beautiful light shade I ordered. Excellent design and quality. It was hand delivered, after a phone call to arrange delivery, with verbal instructions on how to handle it - obviously made with great care and love.
29 de agosto de 2022
Resposta da Cotterell & Co
Hello there,
Thankyou very much for leaving us such a positive review - we really appreciate you taking the time to do so.
We are so pleased that you are delighted with your new lamp shade and your overall experience with us.
Thankyou again, and please let us know if there is anything we can assist you with in the future.
Kind regards,
Nathan.
Treasure trove of beautiful things for home
Ordered wall light which I was told was out of stock, but was quickly kept up to date via email regarding up dates
Arrived before I was expecting which was a lovely bonus. The light is absolutely perfect and looks better in real life
Excellent on line service
Have been to the shop which is a treasure trove of beautiful, unusual things for the home. Well worth a visit
27 de agosto de 2022
Avaliação não solicitada
Resposta da Cotterell & Co
Hello,
Thank you for your order and the very kind words, we greatly appreciate you taking the time and leaving such a pleasant 5 star review. We look forward to any future purchases or visits in store from you. Thank you again for such lovely review.
Customer Relations,
Ben
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