Counselling Directory Avaliações 557

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... Ver mais

Detalhes da empresa

  1. Serviço de saúde mental

Escrito pela empresa

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

557 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Can't give zero stars

Can't give zero stars

30 de maio de 2026
Avaliação não solicitada
logotipo da Counselling Directory

Resposta da Counselling Directory

Hi Nathan,

We're sorry to hear that your experience with our service did not meet your expectations.

We'd really appreciate the opportunity to learn more about what led to your review so we can better understand your concerns and identify where we can improve. If you're willing, please get in touch with us directly so we can discuss your experience and work towards a resolution.

We value all feedback and are committed to continually improving our service.

Avaliado com 5 de um total de 5 estrelas

Counselling Directory - Kellie High

Through the Counselling Directory, I came across Kellie High, a warm kind and easy to talk to therapist, which I believe is one of the hardest parts of seeking therapy, is finding someone that you can connect with and open up to easily, she absolutely made this possible even over a video call - I can’t recommend her enough, her kindness, knowledge and commitment to helping me through this time does not go unnoticed.

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice and easy

Nice and easy to use with a lot of different counsellors to look through and read what they have to say.
I found this website very useful.

16 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Karen Brown an OUTSTANDING therapist

Karen Brown is nothing but professional and an absolute genious in her work. I have no idea how she did it but she has literally turned me around for the better. I now have self worth, am able to move forward and let go of issues that negatively impacted me and am flourishing in my new found person.
Cannot recommend this lady enough.

18 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They don't care anymore

They company was helpful when I started but steadily each year, I got less clients referrals from this directory. They try to do more than help clients find a therapist and a therapist get referrals. This is the main reason I joined. They have really lost their sense of direction and they don't seem to care. They responded quite coldly to my concerns telling me I am free to leave the directory if I am not happy instead of trying to improve their original service, which should be to connect therapists and clients. They just don't seem to care as they have reported their business is growing. Why should they worry about individuals dissatisfaction. I am very disappointed and will take my business elsewhere. BACP directory is really helpful and still places focus on the sole purpose of a directory.

15 de maio de 2025
Avaliação não solicitada
logotipo da Counselling Directory

Resposta da Counselling Directory

Hi Julio,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has left you feeling disappointed.

We’re proud to have supported you in the early stages of your membership, and it’s disheartening to hear that you feel the service no longer meets your expectations. While we’ve developed new features over time to support both therapists and those seeking help, our core purpose - connecting people with the right therapist - remains unchanged.

We’re also sorry if our previous communication came across as dismissive. That was not our intention. We would never use tactics to try to convince members to stay; if someone feels the service is no longer the right fit for them, we completely respect that decision. Every practitioner matters to us, and we take all feedback seriously. Your comments have been shared with our team as part of our ongoing efforts to reflect and improve.

Wishing you all the very best in your practice,
Becky

Avaliado com 5 de um total de 5 estrelas

Warm

Warm, friendly and supportive staff. Easy to access support. Clear instructions and demonstrated integrity.

Have heard good reports about the Counselling Directory from other therapists.

6 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent personable customer service

Excellent personable customer service.
The team at counselling directory are amazing- they actioned my requests very quickly. It's really important to me that there is transparency and the ability to fix things when I use a service. I highly recommend Counselling Directory.

30 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to use

Easy to use, friendly support when needed and clear.
I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to use and set up. Would be nice to have an intorductory rate for the first few months whilst getting your business up and running, as its more money straight out the bank before anything is coming in.

23 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A good start

I have only just left a message but the site was very clear and easy to navigate.

17 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Joining Counselling Directory

The process of creating a profile on Counselling Directory was straight forward, and their website easy to navigate. The welcoming telephone call from Lucy of the Membership Department was a nice touch, followed by a very helpful email from her with guidance as to how to make the most of the membership and how to improve my profile to get maximum attention from perspective clients. As such, it was a rewarding experience, and I am most excited to be on the Directory.

20 de março de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Yellow taxis

The web page was clear and easy to use, until I got to the verification page, where I was asked to identify images with taxis. I was confused by the photos until I realised that they were of American street scenes, and I happen to know that American taxis are yellow, which is largely not the case in the UK (yet). Hence the 4 star rating

10 de março de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I lost my wife to ‘lynch syndrome’four…

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough to stop this desease ending her life! John CF.

5 de março de 2025
Avaliação não solicitada
logotipo da Counselling Directory

Resposta da Counselling Directory

Hi John,

We're truly sorry for your loss and can only imagine how difficult this has been for you. Grief and isolation can be incredibly challenging to navigate, and we’re glad to hear that counselling provided some support, even if it was for a short time.

If you ever feel that speaking to a counsellor again could be helpful, please know that we’re here to assist you in finding the right support.

Wishing you strength and comfort,
The Counselling Directory Team

Avaliado com 5 de um total de 5 estrelas

Joining THE COUNSELLING directory has…

Joining THE COUNSELLING directory has been one of the easiest sign ups. The team check in with you and even contact you when all checks have been done and they make your profile live. I have a friend who has been using them for a year now who recommended them to me.

4 de março de 2025
Avaliação não solicitada

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