Great customer service. Safe package and prompt shipment. Amazing Sarh Burns 's brushes , beyond my expectations. The box and the card are lovely , the brushes are stunning and very very very good ! I... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Great customer service. Safe package and prompt shipment. Amazing Sarh Burns 's brushes , beyond my expectations. The box and the card are lovely , the brushes are stunning and very very very good ! I... Ver mais
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love the brushes I purchased ( Emma Lefebvre ) and one bamboo brush as well. They have great points and excellent spring. I appreciate the boxed package of the travel brushes with the attractive pai... Ver mais
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I am so happy with the customer service I have received from Craftamo this month! My summers are spent in France and Germany due to my husband’s academic research. I wanted to continue receiving my m... Ver mais
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STILL WAITING: BUYER BEWARE! * August 14th I purchased a watercolor Subscription. * August 15th I tried to cancel. * My cancelation requests were IGNORED. * CRAFTAMO proc... Ver mais
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We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
83 Ducie Street, M1 2JQ, Manchester, Reino Unido
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Respondeu a 100% das avaliações negativas
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Craftamo customer service has been great. They are very responsive to questions. The product and services have been wonderful. I'm very glad that I bought a subscription through this company as they are working and collaborating with talented artists.

Resposta da Craftamo
I absolutely love Craftamo products~ THE QUALITY IS EXCELLENT!!! I have never been disappointed~
I am also very excited waiting for each order and to be able to follow along with the instructions to a very satisfied finish~
Thank you all so VERY much~
Sincerely,
Phyllis~

Resposta da Craftamo
I recently received my first order from Craftamo - the The Emma Lefebvre X Craftamo Limited Edition Travel Brush Collection. I could not be happier with the ease of ordering, great communication, and prompt delivery. Most importantly, I used the brushes on a recent trip and they are fantastic - compact and lovely to use. I had trusted that if they were endorsed by Emma that they would be of high quality. I was not disappointed! I look forward to trying out other Craftamo products.

Resposta da Craftamo
STILL WAITING: BUYER BEWARE!
* August 14th I purchased a watercolor
Subscription.
* August 15th I tried to cancel.
* My cancelation requests were
IGNORED.
* CRAFTAMO proceeded to ship out
FIRST PRE ORDER BOX two months
after practically begging to cancel!
* Finally received $400 credit of my
$465 charge back to my credit card
account!
* Put the remaining balance in dispute
because the company wants me to
Pay for their mistake!
DO NOT BUY SUBSCRIPTIONS FROM THIS COMPANY!!!

Resposta da Craftamo
Its been some years now that i buy my paint brushes here. They are amazing, the products, 10/10. They support artists all over the world, it’s completely vegan, i have at least 15 sets now, i know im kind of addicted lol, but i use them all !! Their customer service is AMAZING!!! Everytime i had a problem with my order , their helped me and it exceeded my expectations. I had a defect set and i was offered a new one, no questions ask. For me its a win in every aspect. Almost every set is in collaboration with an artist so by buying, You support artists, support a small business , its vegan, the quality is top notch, and you know that if theres an issue, they will solve it quickly, not like other brands that ignores your emails. And did i say that the brushes are BEAUTIFUL!!!!!!

Resposta da Craftamo
It’s a nightmare to cancel anything or get consistent responses from this company. I can’t tell if they’re replying to my emails with AI or if there’s an actual human with the explicit goal of breaking my will. I’ve messaged them multiple times to cancel boxes and got conflicting or outright contradictory answers. Most recently, I sent an email telling them to cancel a subscription (instead of applying a discount) and got back “alright, we will apply the discount”. The actual art supplies are good quality. However, the lack of easy cancellation and tight windows for doing so (within two weeks of an order whether or not it will take several months to ship out, OR within 15 days of receiving your first box) make it a poor option for anyone who isn’t prepared to be locked into 50-100usd per month for the next year. Further, the customer service emails will make you go back and forth several times before a box is cancelled and don’t send replies over weekends, which makes the fifteen days after a box arrives a bit more nerve wracking to try to cancel in

Resposta da Craftamo
UPDATE:
Thank you Craftamo! You did a wonderful job fixing this issue. Thank you for refunding me and making sure I got the order I placed originally-by the way I love the brushes and would order again-if nothing else but to know if there is an issue your customer service will come through like heroes with capes!
2/9/2026
I placed my order on December 27, 2025 and it never shipped. I asked for an update 3 times. 2 times I was told I would have an answer when they got with their fulfillment team. After no follow up I contacted them a 3rd and no response. Do not order from this company.

Resposta da Craftamo
I found Craftamo through my desire to take up watercolor painting again. Sarah Burns videos on YouTube led me to my first Craftamo purchase. I am pleased with everything about my experience as a customer. I purchased a few brushes and came back for more.

Resposta da Craftamo
Edit as of 06/01/2026:
Corrections on my account, Craftamo is not based in England, that's on me for being a dumbass and getting information wrong.
I have since had several responses, emails and correspondence from the company who apologised for any issues, kept an eye on the tracking and then proceeded to escalate with Evri when there was still no delivery several days later despite the delivery company stating it was 'being delivered today' (for the 5th time). Funnily enough, the parcel was then delivered that day to the postal stop I had requested.
I have my brushes now and can confirm they survived. The quality seems good from what I've used of them so far. The box they came into was sadly battered to all hell, so I'm knocking a star off for that. I'm fairly sure that's Evri using my parcel as a football mind you. Most of my issues are based with Evri at this point. We have historical issues with them in the south of England and the tracking website was down for Evri as well making the whole ordeal even more stressful than it needed to be.
That being said, big thanks to Dan for personally looking at my case and sorting things out. He was very professional and kept his word about keeping track of the delivery and escalating if there was no improvement.
Original post:
I really, really wanted to like this company. I don't like leaving bad reviews, or 1 stars, but considering I don't even have to product to say if it was at least good or not, I don't have much of a choice.
Sarah burns is one of my favourite gouache artists and when I saw her video on the restock her her travel set, I caved and brought it. It wasn't cheap for synthetic brushes, but it was supporting an artist I looked up to, and it was my birthday month, so I decided to treat myself.
I made my order on the 12th, but had realised the Shopify auto log in had 'auto-corrected' my shipment address to my old one (even though I'd put in the correct one originally). I emailed Craftamo immediately after making the order. They shipped in 2 days, I didn't get an email response until 15th. Orders already in transit, they can't do anything, 'but you can try contacting the courier when it's closer to transit'. But hey, the email had lots of emoji sparkles (and not even an apology), very professional. Strike one.
So I got onto Evri (and feel nervous cause Evri does NOT have a good reputation), and organise to have it dropped at a parcel pick up point.
A week goes by, then another. No update, parcels still 'on it's way'. I expected a bit of a delay because of Christmas, but it was supposed to be 48h tracked shipping and it's now getting silly. My birthdays been and gone (28th), and I'm still down a £60 paint brush set that cost another £10 in shipping from the same country. Strike 2.
I go onto Evri to see about contacting them for the delay, it just says contact the seller. I email again, and get an automated response back saying they'll attempt to respond to my email in 24 hours. That was on the 29th. It's now the 2nd. No response from Craftamo, and now Evri's tracking won't even accept my tracking number. Strike 3.
At this point, they can cancel the whole shipment (if it even exists anymore) and give me my money back. I won't be making another purchase from Craftamo, and if I don't hear back I will be escalating. I've had less problems from fake sellers on ebay.

Resposta da Craftamo
I purchased Emma’s Travel Brushes and I’m really impressed.The brushes are beautifully made, hold water well, and perform just as well as full-size brushes despite being compact.Perfect for painting on the go.

Resposta da Craftamo
I subscribed to the Emily Hughes brush collection for a 6-month term. The company missed their own shipping deadline of December 15th without any notification. On December 21st, I contacted them myself because the package still hadn't been shipped.
I requested to cancel my subscription. They initially tried o claim a $110 penalty, stating that all subscriptions are for 12 months, even though I specifically signed up for 6 months. While I was clarifying the penalty costs, they spent few days trying to persuade me to stay instead of processing my request.
I clearly stated my desire to cancel three times. Despite this, they shipped the package on December 24th—ignoring my repeated requests. After it they charged me $55 and only then officially canceled the subscription.
I am deeply disappointed and I would advise anyone to think a hundred times before signing up for a subscription through this service.
UPDATE TO CLARITY: The information stated in the company’s public response does not reflect the actual facts.
The first box costs $65 and was charged in September at the time of purchase, as shown in my payment records. The subsequent $55 charge was applied later and was explicitly confirmed in writing by Craftamo support as an "early termination fee" in our private correspondence.
UPDATE 2:
A few days later, a company representative contacted me, and they processed a full refund of the penalty fee.

Resposta da Craftamo
I have used Craftamo subscription service for some months. I love the art boxes, I find the quality of the watercolour paints and brushes to be very good. It's a treat each month to receive an artificial box.
The customer service responed quickly to email queries and are helpful.

Resposta da Craftamo
Box never arrived. I preordered an artist box i August 2025 where the money also was drafted from my account. The box was scheduled to be shipped mid October. However I didn't receive a shipment notice until late October. Now, on December 19th, I have yet to receive the box. I was told late November, that a new box would automatically ship by November 28th, but that didn't happen. I have written several emails to the support team but they are not responding. I would not order from here again.
After my above review I have been in daily contact with Craftamo to resolve the delivery issues.

Resposta da Craftamo
I got brushes set and one of the brushes inside the box has something white on it all over the bristles which I think is mold. I emailed the support to request a replacement and left a support request through their website but I got no reply at all. It’s been at least a week. I payed extra for protection during ordering.
Update: After I contacted the artist (the one who created the set) who was really understanding and helped to reach out to Craftamo team, I got a reply from the support and they’ve sent me a replacement. I’ll update the review again once I get it.
Update: I got the replacement set. It was ok. Came quicker than I expected. Meanwhile I wiped the damaged brush and I think it’s still usable, a lot of the white things wiped off. I don’t know yet how it’ll perform when painting. Overall, it was a lot of hassle, but in the end I got two sets of good brushes that I’m going to use. Thank you for resolving the issue.

Resposta da Craftamo
I want to thank Joni young , for choosing such beautiful paint, from Craftamo!. The quickest delivery I’ve received from the UK. Their customer service , is top notch! If you have any concerns about your delivery, they respond in a timely matter, to assist you in your concerns and needs! Thank you Craftamo, I will definitely re purchase again in the near future!..

Resposta da Craftamo
I received from Craftamo my 12 Days of Christmas with Emma Lefebvre and loved everything in the box. I put the watercolor paint brushes to work right away. The quality of the brushes are superior to some of the other watercolor brushes I have. Would definitely go back to Craftamo to check out other items when needed.

Resposta da Craftamo
I recently purchased Emma Lefebvre X Craftamo Signature Brush Set and I absolutely love these watercolour brushes. From the very first moment I was in contact with Craftamo they have been a pleasure to deal with. I am extremely impressed with their level of customer service. My emails were answered promptly. I was notified as soon as the brushes were back instock. I live in Australia and was surprised at how quickly they arrived. Thank you so much Craftamo. Keep up the great work!!!
Jill

Resposta da Craftamo
Every product I've bought from Craftamo has been top notch. The brushes they made are my favorite, the course I took was amazing, and I even enjoy the paper that came each month. That's a common place to cut corners, but no, this paper was excellent and perfectly suited for the projects. Customer service has been excellent as well!
So this review makes sense, I've been a Craftamo customer for quite some time. I've gotten a monthly subscription box, a full brush set, and a few other odds and ends here and there. I'm about to start another monthly lesson series and am truly looking forward to it.

Resposta da Craftamo
Ordering from Craftamo is seamless. Delivery is quick. Products are high quality! It’s a win-win-win! The artists they partner with are excellent. I particularly like the Emma Lefebvre brushes I purchased. Use them everyday. And their paper is a great quality. I love painting on it.

Resposta da Craftamo
The paint brushes are of very good quality and value. Hold lots of paint and makes nice florals with the Lefebvre brushes.

Resposta da Craftamo
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