Craftamo Avaliações 278

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great customer service. Safe package and prompt shipment. Amazing Sarh Burns 's brushes , beyond my expectations. The box and the card are lovely , the brushes are stunning and very very very good ! I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

love the brushes I purchased ( Emma Lefebvre ) and one bamboo brush as well. They have great points and excellent spring. I appreciate the boxed package of the travel brushes with the attractive pai... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am so happy with the customer service I have received from Craftamo this month! My summers are spent in France and Germany due to my husband’s academic research. I wanted to continue receiving my m... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

STILL WAITING: BUYER BEWARE! * August 14th I purchased a watercolor Subscription. * August 15th I tried to cancel. * My cancelation requests were IGNORED. * CRAFTAMO proc... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Materiais Artísticos

Escrito pela empresa

We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

278 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

Craftamo experience

Craftamo customer service has been great. They are very responsive to questions. The product and services have been wonderful. I'm very glad that I bought a subscription through this company as they are working and collaborating with talented artists.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Nissa,

Thank you so much for your kind words and for taking the time to share your experience! 💛

We’re thrilled to hear that you’re enjoying both our products and our collaborations with talented artists. It means a lot to us to know our efforts are making a positive impact for our customers 🎨✨

Your support and feedback truly encourage us to keep creating and improving. Thank you again, and we look forward to bringing you more exciting projects in the future!

Warm regards,
Mau

Avaliado com 5 de um total de 5 estrelas

The quality of your products

I absolutely love Craftamo products~ THE QUALITY IS EXCELLENT!!! I have never been disappointed~
I am also very excited waiting for each order and to be able to follow along with the instructions to a very satisfied finish~
Thank you all so VERY much~
Sincerely,
Phyllis~

25 de janeiro de 2026
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Phyllis,

Thank you so much for your wonderful message! 💛

We’re thrilled to hear how much you’re enjoying your Craftamo products and tutorials—it truly makes our day to know our work is helping artists like you create and have fun 🎨✨

Your excitement and support mean the world to us, and we can’t wait to keep sharing more projects with you in the future!

Thank you again for your kind words, and happy painting! 😊

Warm regards,
Mau

Avaliado com 5 de um total de 5 estrelas

My First Order - So Happy!

I recently received my first order from Craftamo - the The Emma Lefebvre X Craftamo Limited Edition Travel Brush Collection. I could not be happier with the ease of ordering, great communication, and prompt delivery. Most importantly, I used the brushes on a recent trip and they are fantastic - compact and lovely to use. I had trusted that if they were endorsed by Emma that they would be of high quality. I was not disappointed! I look forward to trying out other Craftamo products.

19 de janeiro de 2026
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Carol,

Thank you so much for your wonderful message 💌😊

We’re absolutely thrilled to hear that you’re enjoying the Emma Lefebvre X Craftamo Limited Edition Travel Brush Collection! It’s fantastic to know they were perfect for your recent trip, and that the ordering process and delivery met your expectations ✨🖌️

Your kind words truly mean a lot to us, and we can’t wait for you to try more Craftamo products. We hope they continue to bring joy to your creative journey 🎨💛

Warm regards,
Mau

Avaliado com 1 de um total de 5 estrelas

STILL WAITING!!! BUYER BEWARE!!!

STILL WAITING: BUYER BEWARE!
* August 14th I purchased a watercolor
Subscription.
* August 15th I tried to cancel.
* My cancelation requests were
IGNORED.
* CRAFTAMO proceeded to ship out
FIRST PRE ORDER BOX two months
after practically begging to cancel!
* Finally received $400 credit of my
$465 charge back to my credit card
account!
* Put the remaining balance in dispute
because the company wants me to
Pay for their mistake!
DO NOT BUY SUBSCRIPTIONS FROM THIS COMPANY!!!

14 de agosto de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Nancy,

Thank you for bringing this to our attention, and I’m truly sorry for all the frustration and inconvenience this situation has caused 😔💛 We genuinely want to resolve this for you properly and get everything sorted as quickly as possible.

At this time, there is an open PayPal dispute/case on the transaction. Unfortunately, PayPal does not allow us to process any refunds while a case is still open on their system.

To allow us to issue the remaining refund to you, we kindly ask that you please close the PayPal case first. Once it is closed, we will be immediately able to proceed with the refund on our end.

As soon as that’s done, please let us know, and we’ll take care of the refund right away for you 💛

Thank you for your understanding, and we truly appreciate the opportunity to make this right.

Warm regards,
Mau

Avaliado com 5 de um total de 5 estrelas

Awesome awesome Company

Its been some years now that i buy my paint brushes here. They are amazing, the products, 10/10. They support artists all over the world, it’s completely vegan, i have at least 15 sets now, i know im kind of addicted lol, but i use them all !! Their customer service is AMAZING!!! Everytime i had a problem with my order , their helped me and it exceeded my expectations. I had a defect set and i was offered a new one, no questions ask. For me its a win in every aspect. Almost every set is in collaboration with an artist so by buying, You support artists, support a small business , its vegan, the quality is top notch, and you know that if theres an issue, they will solve it quickly, not like other brands that ignores your emails. And did i say that the brushes are BEAUTIFUL!!!!!!

18 de janeiro de 2026
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Laurence,

Wow — thank you so much for taking the time to share such a wonderful message! 🥰 We are absolutely thrilled to hear how much you love your brushes and appreciate everything about Craftamo 🎨✨.

It truly makes our day to know that our products, collaborations with artists, and customer service have exceeded your expectations. Your support means the world to us, and it’s fans like you who make what we do so rewarding ❤️

Also, I couldn’t agree more — our brushes are beautiful, and it’s amazing to hear you’re putting them all to good use! We’re so grateful to have you as part of our community and can’t wait to keep bringing you more brushes and creative inspiration 🌷

Warmly,
Mau

Avaliado com 1 de um total de 5 estrelas

Nightmarish “customer service” and no easy cancellation of boxes

It’s a nightmare to cancel anything or get consistent responses from this company. I can’t tell if they’re replying to my emails with AI or if there’s an actual human with the explicit goal of breaking my will. I’ve messaged them multiple times to cancel boxes and got conflicting or outright contradictory answers. Most recently, I sent an email telling them to cancel a subscription (instead of applying a discount) and got back “alright, we will apply the discount”. The actual art supplies are good quality. However, the lack of easy cancellation and tight windows for doing so (within two weeks of an order whether or not it will take several months to ship out, OR within 15 days of receiving your first box) make it a poor option for anyone who isn’t prepared to be locked into 50-100usd per month for the next year. Further, the customer service emails will make you go back and forth several times before a box is cancelled and don’t send replies over weekends, which makes the fifteen days after a box arrives a bit more nerve wracking to try to cancel in

18 de janeiro de 2026
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Rebecca,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration with the subscription cancellation process and communication — this is never the experience we want for our customers, and we genuinely appreciate you bringing it to our attention.

To clarify, our team does not operate on weekends, which can sometimes delay responses, but we always strive to resolve requests as quickly as possible during business hours. We also provide our subscription policies upfront, including cancellation windows, to ensure clarity, though we understand how these timelines can feel tight.

We’re glad to hear that you were satisfied with the quality of the art supplies themselves, and we appreciate your honest feedback as it helps us improve both our communication and processes for all customers.

Warmly,
Mau

Avaliado com 5 de um total de 5 estrelas

No item no updates

UPDATE:
Thank you Craftamo! You did a wonderful job fixing this issue. Thank you for refunding me and making sure I got the order I placed originally-by the way I love the brushes and would order again-if nothing else but to know if there is an issue your customer service will come through like heroes with capes!
2/9/2026

I placed my order on December 27, 2025 and it never shipped. I asked for an update 3 times. 2 times I was told I would have an answer when they got with their fulfillment team. After no follow up I contacted them a 3rd and no response. Do not order from this company.

26 de dezembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Ashley,

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused by the lack of timely follow-up on your order.

Your order was delayed due to two items being out of stock, and we have informed you about this via email. Whilst this is no excuse, the delay and gap in communication is due to the holiday period and slow responses between departments, and we understand why this is disappointing.

We’ve since reached out to you directly to explain the situation in full and to offer a resolution to make this right. We’re also reviewing our internal follow-up processes to ensure clearer and more proactive communication going forward.

We appreciate you bringing this to our attention and giving us the opportunity to improve.

Kind regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

Awesome Art Supplies

I found Craftamo through my desire to take up watercolor painting again. Sarah Burns videos on YouTube led me to my first Craftamo purchase. I am pleased with everything about my experience as a customer. I purchased a few brushes and came back for more.

7 de janeiro de 2026
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Wende,

Thank you so much for sharing this - it truly means a lot to us.

We love hearing that Sarah’s videos helped spark your return to watercolor, and we’re honoured that Craftamo could be part of that journey. Collaborating with artists like Sarah is something we care deeply about, so knowing it resonated with you makes our day.

We’re thrilled you enjoyed your brushes enough to come back for more, and we’re grateful to have you as part of the Craftamo community. Wishing you many happy hours of painting ahead 🎨✨

Warm regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 4 de um total de 5 estrelas

Delivery issues, company intervention

Edit as of 06/01/2026:

Corrections on my account, Craftamo is not based in England, that's on me for being a dumbass and getting information wrong.

I have since had several responses, emails and correspondence from the company who apologised for any issues, kept an eye on the tracking and then proceeded to escalate with Evri when there was still no delivery several days later despite the delivery company stating it was 'being delivered today' (for the 5th time). Funnily enough, the parcel was then delivered that day to the postal stop I had requested.

I have my brushes now and can confirm they survived. The quality seems good from what I've used of them so far. The box they came into was sadly battered to all hell, so I'm knocking a star off for that. I'm fairly sure that's Evri using my parcel as a football mind you. Most of my issues are based with Evri at this point. We have historical issues with them in the south of England and the tracking website was down for Evri as well making the whole ordeal even more stressful than it needed to be.

That being said, big thanks to Dan for personally looking at my case and sorting things out. He was very professional and kept his word about keeping track of the delivery and escalating if there was no improvement.

Original post:
I really, really wanted to like this company. I don't like leaving bad reviews, or 1 stars, but considering I don't even have to product to say if it was at least good or not, I don't have much of a choice.

Sarah burns is one of my favourite gouache artists and when I saw her video on the restock her her travel set, I caved and brought it. It wasn't cheap for synthetic brushes, but it was supporting an artist I looked up to, and it was my birthday month, so I decided to treat myself.

I made my order on the 12th, but had realised the Shopify auto log in had 'auto-corrected' my shipment address to my old one (even though I'd put in the correct one originally). I emailed Craftamo immediately after making the order. They shipped in 2 days, I didn't get an email response until 15th. Orders already in transit, they can't do anything, 'but you can try contacting the courier when it's closer to transit'. But hey, the email had lots of emoji sparkles (and not even an apology), very professional. Strike one.

So I got onto Evri (and feel nervous cause Evri does NOT have a good reputation), and organise to have it dropped at a parcel pick up point.

A week goes by, then another. No update, parcels still 'on it's way'. I expected a bit of a delay because of Christmas, but it was supposed to be 48h tracked shipping and it's now getting silly. My birthdays been and gone (28th), and I'm still down a £60 paint brush set that cost another £10 in shipping from the same country. Strike 2.

I go onto Evri to see about contacting them for the delay, it just says contact the seller. I email again, and get an automated response back saying they'll attempt to respond to my email in 24 hours. That was on the 29th. It's now the 2nd. No response from Craftamo, and now Evri's tracking won't even accept my tracking number. Strike 3.

At this point, they can cancel the whole shipment (if it even exists anymore) and give me my money back. I won't be making another purchase from Craftamo, and if I don't hear back I will be escalating. I've had less problems from fake sellers on ebay.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Alexandra,

Thank you for sharing this - I’m genuinely sorry for the frustration caused by this delay, particularly over the Christmas period.

The order did ship correctly and on time from our warehouse, however it appears that the courier has experienced an extended delay. I’ve reviewed the tracking personally today and can see the parcel is now out for delivery.

I’ve reached out to you directly to ensure this completes smoothly, and to step in immediately if there are any further issues.

We appreciate you supporting an artist collaboration and regret that the delivery delay overshadowed the experience.

Regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

I purchased Emma’s Travel Brushes.

I purchased Emma’s Travel Brushes and I’m really impressed.The brushes are beautifully made, hold water well, and perform just as well as full-size brushes despite being compact.Perfect for painting on the go.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Olsen,

Thank you so much for taking the time to share this!

We’re really glad to hear you’re enjoying the Travel Brushes and finding them just as capable as full-size brushes. Your feedback truly means a lot to us 🎨💛

Regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 3 de um total de 5 estrelas

This is the review I wish I had read before dealing with Craftamo.

I subscribed to the Emily Hughes brush collection for a 6-month term. The company missed their own shipping deadline of December 15th without any notification. On December 21st, I contacted them myself because the package still hadn't been shipped.

I requested to cancel my subscription. They initially tried o claim a $110 penalty, stating that all subscriptions are for 12 months, even though I specifically signed up for 6 months. While I was clarifying the penalty costs, they spent few days trying to persuade me to stay instead of processing my request.

I clearly stated my desire to cancel three times. Despite this, they shipped the package on December 24th—ignoring my repeated requests. After it they charged me $55 and only then officially canceled the subscription.

I am deeply disappointed and I would advise anyone to think a hundred times before signing up for a subscription through this service.

UPDATE TO CLARITY: The information stated in the company’s public response does not reflect the actual facts.

The first box costs $65 and was charged in September at the time of purchase, as shown in my payment records. The subsequent $55 charge was applied later and was explicitly confirmed in writing by Craftamo support as an "early termination fee" in our private correspondence.

UPDATE 2:
A few days later, a company representative contacted me, and they processed a full refund of the penalty fee.

23 de dezembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hello Julia,

Thank you for taking the time to share your experience. We’re genuinely sorry that the delay to your first box caused frustration, and we appreciate the opportunity to clarify the situation for transparency.

This subscription was purchased as a 6-month pre-sale plan, delivered in monthly boxes. As clearly outlined at checkout and in our subscription terms, pre-sale subscriptions include:

• A 14-day cooling-off period after purchase.
• Once this period has passed, the first box ships as scheduled.
• A further 14-day cooling-off period after receiving the first box, during which the remainder of the subscription can be cancelled in accordance with distance-selling regulations.

In this case, the original shipping date was delayed due to the late arrival of ShinHan Professional Gouache from Korea, which is an integral component of the Emily Hughes Brush Collection. While we acknowledge that this delay should have been communicated more clearly, it was not intentional and was outside our direct control.

Regarding the charge mentioned: No cancellation penalty was applied.

The $55 paid covered the first box of the subscription, which was shipped. The remaining months of the subscription were cancelled in full, exactly as requested and in accordance with the policy agreed to at checkout.

That said, we absolutely understand how disappointing it can feel when expectations aren’t met — especially when a delivery is delayed. This experience is not representative of the standard we aim to provide, and we take this feedback seriously.

As a gesture of goodwill, we would be happy to offer one of the following:

• Store credit for future use
• A partial refund on the first box
• A complimentary product from our catalogue

If you’d like to discuss one of these options, please reach out to our support team at support@craftamo.com and we’ll be glad to assist.

We truly value our customers and our artist collaborations, and we’re committed to improving communication around any delays moving forward.

Regards,
Darlene

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

Beautiful Art Kits

I have used Craftamo subscription service for some months. I love the art boxes, I find the quality of the watercolour paints and brushes to be very good. It's a treat each month to receive an artificial box.

The customer service responed quickly to email queries and are helpful.

23 de dezembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Natalia,

Thank you for taking the time to leave a review — I’m genuinely sorry to hear how frustrated you’re feeling, and I’d like to clarify a few important points so this can be resolved properly.

Firstly, regarding the brush roll: this item is scheduled to be included in Box 3, not Box 2. It was never intended to be packed with Box 2, so nothing is missing from the box you’ve just received.

In relation to Box 1, a replacement box is in progress, and when you contacted us about the delay, we proactively offered a $20 USD store credit as a goodwill gesture.

Regarding the August brush order, this was also shipped, and when delivery issues were reported, a $8 USD credit note was issued immediately to compensate for the inconvenience.

We have checked our records and can confirm that all credits are active and available for use. If there was any issue applying them at checkout, our support team is always happy to assist — please contact us for assistance.

We absolutely understand how multiple deliveries and timelines can feel overwhelming, especially with a subscription, but we want to reassure you that your orders have been fulfilled correctly, but delays may have occurred due to the busy Christmas season.

Please reach out to our customer support team directly so we can ensure everything is applied correctly and put this right for you — we’re always here to help and want you to enjoy your Craftamo experience.

Kind regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 2 de um total de 5 estrelas

Box never arrived

Box never arrived. I preordered an artist box i August 2025 where the money also was drafted from my account. The box was scheduled to be shipped mid October. However I didn't receive a shipment notice until late October. Now, on December 19th, I have yet to receive the box. I was told late November, that a new box would automatically ship by November 28th, but that didn't happen. I have written several emails to the support team but they are not responding. I would not order from here again.

After my above review I have been in daily contact with Craftamo to resolve the delivery issues.

26 de agosto de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hello Maria,

Thank you for reaching out and for sharing your experience with us. I’m truly sorry to hear about the delay and the frustration it has caused — especially after waiting since August and not receiving clear updates. I completely understand how disappointing this must feel, and I want to assure you that we take your concerns very seriously.

I’ve checked into your order, and I can confirm that we’re investigating the shipment issue with our fulfillment partners to understand why the box hasn’t arrived as scheduled, and we’ll be shipping a replacment if it doesn’t arrive as scheduled. I’ll personally follow up to make sure you receive a clear update and resolution.

We never want our customers to feel ignored or misled, and I apologize for the lack of communication you’ve experienced. Your trust matters to us, and I’ll do everything I can to make this right.

Regards,
Darlene

Customer Happiness Agent
Craftamo

Avaliado com 4 de um total de 5 estrelas

Resolved: Mold on the brush and no reply from customer support for a long time

I got brushes set and one of the brushes inside the box has something white on it all over the bristles which I think is mold. I emailed the support to request a replacement and left a support request through their website but I got no reply at all. It’s been at least a week. I payed extra for protection during ordering.

Update: After I contacted the artist (the one who created the set) who was really understanding and helped to reach out to Craftamo team, I got a reply from the support and they’ve sent me a replacement. I’ll update the review again once I get it.

Update: I got the replacement set. It was ok. Came quicker than I expected. Meanwhile I wiped the damaged brush and I think it’s still usable, a lot of the white things wiped off. I don’t know yet how it’ll perform when painting. Overall, it was a lot of hassle, but in the end I got two sets of good brushes that I’m going to use. Thank you for resolving the issue.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Alla,

Thank you so much for reaching out, and I’m really sorry for the delayed response. 💛 We completely understand how disappointing this must be, and we truly appreciate your patience.

To apologise for this, we have sent you a brand-new set instead of just a single brush to ensure you have the full experience 🖌️✨

Thank you again for your understanding, and we’re so sorry for the inconvenience. We can’t wait for you to enjoy your new brush set! 🌸

Best regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

I want to thank Joni young

I want to thank Joni young , for choosing such beautiful paint, from Craftamo!. The quickest delivery I’ve received from the UK. Their customer service , is top notch! If you have any concerns about your delivery, they respond in a timely matter, to assist you in your concerns and needs! Thank you Craftamo, I will definitely re purchase again in the near future!..

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Louise,

Thank you so much for your kind words! 💛 We’re thrilled to hear that you loved the paint and that our delivery and customer service met your expectations ✨

It means a lot to us to know our efforts are appreciated, and we can’t wait to help you with your next purchase 🖌️💖

Thank you again for sharing your experience and for being part of the Craftamo community! 💕

Warm regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

12 Days of Christmas with Emma Lefebvre from Craftamo

I received from Craftamo my 12 Days of Christmas with Emma Lefebvre and loved everything in the box. I put the watercolor paint brushes to work right away. The quality of the brushes are superior to some of the other watercolor brushes I have. Would definitely go back to Craftamo to check out other items when needed.

26 de novembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Jeanette,

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your 12 Days of Christmas box with Emma Lefebvre and that the watercolor brushes are working so well for you. Your kind words about the quality mean a lot to us. We can’t wait to welcome you back to Craftamo for more creative adventures! 🎨✨

Best regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I recently purchased Emma Lefebvre X Craftamo Signature Brush Set and I absolutely love these watercolour brushes. From the very first moment I was in contact with Craftamo they have been a pleasure to deal with. I am extremely impressed with their level of customer service. My emails were answered promptly. I was notified as soon as the brushes were back instock. I live in Australia and was surprised at how quickly they arrived. Thank you so much Craftamo. Keep up the great work!!!

Jill

21 de outubro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Jill,

Thank you so much for your beautiful message — it truly made our day! 💛✨
We’re absolutely thrilled to hear that you’re loving the Emma Lefebvre x Craftamo Signature Brush Set. They really are something special, and it means so much to us that they’re bringing you joy in your creative journey 🎨💕

It also makes us so happy to know that your experience with our customer service and restock notifications was smooth and positive. We always want you to feel supported every step of the way, and your kind words mean the world to our team 🥰

Australia is quite a distance, so we’re extra glad the brushes reached you quickly and safely! 🇦🇺✈️💛

Thank you again for taking the time to share such lovely feedback. We appreciate you more than you know — and we can’t wait to see what you create next! 🌟🎨

Warmest regards,
Mau 💛

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

Great products and service!

Every product I've bought from Craftamo has been top notch. The brushes they made are my favorite, the course I took was amazing, and I even enjoy the paper that came each month. That's a common place to cut corners, but no, this paper was excellent and perfectly suited for the projects. Customer service has been excellent as well!

So this review makes sense, I've been a Craftamo customer for quite some time. I've gotten a monthly subscription box, a full brush set, and a few other odds and ends here and there. I'm about to start another monthly lesson series and am truly looking forward to it.

25 de setembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Rohvannyn,

Wow, thank you so much for your incredible review! We’re absolutely thrilled to hear how much you’ve enjoyed your Craftamo experience, from the brushes and paper to the lessons and subscription boxes. 🎨✨

It truly means the world to us to know that our products and courses have inspired your creative journey. We’re so excited that you’ll be joining another monthly lesson series, and we can’t wait to see what you create next! 🖌️💫

Thank you for being such a valued part of our Craftamo family. 💛

Regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

Craftamo Provides a Wn-Win-Win Experience

Ordering from Craftamo is seamless. Delivery is quick. Products are high quality! It’s a win-win-win! The artists they partner with are excellent. I particularly like the Emma Lefebvre brushes I purchased. Use them everyday. And their paper is a great quality. I love painting on it.

24 de outubro de 2025
Avaliação não solicitada
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Resposta da Craftamo

Hi Louise,

hank you so much for your wonderful review! We’re so happy to hear that you’ve had such a smooth experience ordering from Craftamo and that you’re loving the quality of our products. 🌟

It’s amazing to know that the Emma Lefebvre brushes have become part of your daily creative routine and that you’re enjoying our paper too. Hearing this truly makes our day! 🎨✨

We’re so grateful to have you as part of the Craftamo family and can’t wait to keep inspiring your artistic journey. 💛

Warm regards,
Mau

Customer Happiness Agent
Craftamo

Avaliado com 5 de um total de 5 estrelas

paint brushes

The paint brushes are of very good quality and value. Hold lots of paint and makes nice florals with the Lefebvre brushes.

20 de setembro de 2025
Avaliação não solicitada
logotipo da Craftamo

Resposta da Craftamo

Hi Margarita,

Thank you so much for your kind words 💌 We’re thrilled to hear you’re enjoying your Lefebvre brushes 🎨🖌️. It makes us so happy to know they’re helping you create beautiful florals and bringing joy to your painting sessions 🌺✨.

Your feedback truly means the world to us, and we can’t wait to see what you create next 💕.

Regards,
Mau

Customer Happiness Agent
Craftamo

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