Wonderful none pushy sales team Kept informed of the progress Base built by recommended garden builders Wonderful building team who did a very professional job and also completed drainage to a... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The shed from Crane Garden Buildings is solid and robust and should last many years. We ordered after visiting the showroom and received excellent customer support and updates throughout the process.... Ver mais
A empresa respondeu
I am not easily impressed by customer service these days. Frankly many companies in the UK are poor at it and at best pay lip-service to it, but Crane Garden Buildings are a class-act who consistentl... Ver mais
We went to view Crane Garden Buildings at Hilliers Garden Centre in Hermitage, Newbury. The advice we received from Ty Beasley was first rate, there was never any hard sell, which we always find off... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Crane Garden Buildings
Escrito pela empresa
Bespoke Designs, Handcrafted for Life
At Crane Garden Buildings, we design, create, and deliver high-quality timber garden buildings, hand-built in Norfolk for over 50 years. All buildings include free delivery & installation as standard. Our range includes garden sheds, summerhouses, garden studios & offices, garden rooms, timber garages and greenhouses. We also have affiliations with the highly regarded National Trust and Royal Horticultural Society (RHS).We have 13 show centres across England with a wide variety of buildings on display to help inspire and show you what is possible in your garden.
Informações de contato
Narford Road, PE32 1JA, King's Lynn, Reino Unido
- 01760 444229
- sales@cranegardenbuildings.co.uk
- cranegardenbuildings.co.uk
4,8
Excelente
478 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Simple explanations
Simple explanations, prompt responses and a welcoming attitude
30 de abril de 2024
Resposta da Crane Garden Buildings
Hi Paul
Thank you for your five-star review. It's great to hear that you have had a positive experience exploring our range of garden buildings.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
What Shed
From the start of what type of shed we required to actually deciding on the correct style your Agent took us through everything we needed to know. We couldn't have done this without help from such a knowledgeable
individual.
30 de abril de 2024
Resposta da Crane Garden Buildings
Hi Carol
Thank you for your five-star review. It's great to hear that you found the expert knowledge of our designer to play an integral part in choosing your new garden shed.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
The sales person was very knowledgeable…
The sales person was very knowledgeable polite and not pushy to make a sale. He explained everything and was clear on all aspects.
22 de abril de 2024
Resposta da Crane Garden Buildings
Hi,
Thank you for your five-star review. It's great to hear that you have had a positive experience exploring our range of garden buildings.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
V good as shal
22 de abril de 2024
Resposta da Crane Garden Buildings
Hi Mr Trafford,
Thank you for your five-star review.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
A good display
The display site has a large number of Crane products with a lot of different finishes and internal designs. All supported by a knowledgeable member of sales staff.
17 de abril de 2024
Resposta da Crane Garden Buildings
Hi David,
Thank you for your five-star review. It's great to hear that you found our show centre and designers helpful in discovering our range.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Choosing your shed design
We knew that we needed to renew our shed and looked at all the cheap options and then knew why they were cheap. It was then a matter of size and working with Joe at the office was great. He kept updating us on style and nothing was too much trouble as we altered our plans till we were happy and he therefore had a sale
18 de abril de 2024
Resposta da Crane Garden Buildings
Hi Peter,
Thank you for your five-star review. It's great to hear that you've had a great experience with our designer Joe purchasing your new shed.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Very happy with service from the salesperson
Very happy with service from the salesperson. She was very professional and friendly on her approach.
19 de abril de 2024
Resposta da Crane Garden Buildings
Hi David,
Thank you for your five-star review. It's great to hear that you've had a great experience purchasing your new garden building from us.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Very knowledgeable and informative…
Very knowledgeable and informative ‘team’ … kept fully up to date with delivery schedule etc.
5 de abril de 2024
Resposta da Crane Garden Buildings
Hi Mrs Leitch,
Thank you for your five-star review. It's great to hear that you've had a great experience purchasing your new garden building from us.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Esther Reynolds
Esther Reynolds, the salesperson at Nottingham was extremely helpful and knowledgeable. Ordering the shed was a straightforward process.
4 de abril de 2024
Resposta da Crane Garden Buildings
Hi Chris,
Thank you for your five-star review. It's great to hear that you have received such a high quality service from Ester and that you found the process of ordering your new garden shed so straightforward.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Quality shed
Quality shed, excellent installation team, timely, no mess.
20 de fevereiro de 2024
Avaliação não solicitada
Resposta da Crane Garden Buildings
Hi Richard and Alison,
Thank you for your five-star review. It's great to hear that you have had an excellent experience buying your garden shed from us.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
The product is worth the price.
Communication is a great asset of this company. Helpful & prepared to answer all queries. Fast & comprehensive replies.
23 de março de 2024
Resposta da Crane Garden Buildings
Hi Muhamed,
Thank you for your five-star review. It's great to hear that you've received excellent communication from us, contributing to a positive experience buying your garden building.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Poor after sales service for such an expensive product.
I brought a 16' Superior shed in 2009 over ten years ago. It wasn't cheap. The bottom two T&G planks need replacing, I cannot source the exact size anywhere locally so asked for help in contacting their supplier presumably in Norfolk. This was their response:
Dear Mr Williams,
Thank you for your email.
Unfortunately our records only go back to 2014 and I have been unable to find your order. We have changed the spec of some of the timber we use. We would recommend contacting a local woodyard or handyman that will be able to fashion up some boards that are like the spec we have provided.
Needless to say they didn't provide any spec in their email.
12 de março de 2024
Avaliação não solicitada
Resposta da Crane Garden Buildings
Hi Philip
Thank you for your review.
As your shed was purchased in 2009, we have since updated our shiplap board designs which means they would not be compatible with your shed. We would recommend taking a board to a woodyard for them to be able to replicate this for you in the correct lengths.
I'm very sorry we unable to help you further with this.
Kind regards,
Crane Garden Buildings
Great shed, careless customer service
We've bought a new garden shed and concrete base from Crane Garden Buildings in November 2023. Whilst we've found the quality of the shed itself excellent, we were very disappointed with the level of service provided by this company during the process of installing both the concrete base and the shed.
There appeared to be a lack of care during delivery and installation, and our floors, door panels, door frames scratched, architraves, and walls were all badly scuffed, floor tiles cracked, carpets dirtied.
The installers were unclear on what size concrete base they were supposed to install and we had to point this out to them twice, the second time when they've already made the shuttering to the wrong size.
For a premium price we have expected a premium service and have a smooth, stress-free experience. Based on this experience unfortunately we will not be recommending Crane Garden Buildings.
29 de novembro de 2023
Avaliação não solicitada
Resposta da Crane Garden Buildings
Hi Kristina
Thank you for your review and we are very sorry to hear that you feel there was a lack of care during the installation process from our team.
Our customer care team are looking into this for you and will be in contact shortly.
Kind regards,
Crane Garden Buildings
Good client service
7 de fevereiro de 2024
Resposta da Crane Garden Buildings
Hi Simon,
Thank you for your five-star review. It's great to hear that you've had a positive experience buying your garden building from us.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Polite helpful and knowledgeable staff
1 de fevereiro de 2024
Resposta da Crane Garden Buildings
Hi David,
Thank you for your five-star review. It's great to hear that you've had a positive experience buying your garden building from us and you found our staff to be helpful in the process.
If there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Great service from Peter Jukes
Great service from Peter Jukes. Took the trouble to understand what we needed, found a good solution and followed up. T he anj you.
30 de janeiro de 2024
Resposta da Crane Garden Buildings
Hi Christopher,
We extend our sincere gratitude for your glowing five-star review! Your positive feedback delights us, and we're pleased to learn about your excellent experience purchasing your new garden building from us with the assistance of our sales designer, Peter.
Should you require any further assistance or have additional inquiries, please do not hesitate to reach out. We are committed to ensuring your continued satisfaction.
Best wishes,
Crane Garden Buildings
Thank you. Everything about working with Crane…
Everything about working with Crane Garden Buildings was excellent. I got all the information I needed promptly and I got very useful guidance without ever feeling I was under any pressure. Julia
30 de janeiro de 2024
Resposta da Crane Garden Buildings
Hi Julia,
Thank you for your glowing five-star review. We are thrilled to hear that you have had an excellent experience buying your new garden building from us.
We hope you enjoy your new garden building and if there is anything else we can help you with please let us know.
Best wishes,
Crane Garden Buildings
Archie was very helpful
Archie was very helpful, knowledgeable and efficient. The whole process was very quick and easy.
30 de janeiro de 2024
Resposta da Crane Garden Buildings
Hi Tom,
We extend our sincere gratitude for your glowing five-star review!
It's great to hear that you found our designer, Archie, to be so helpful in the purchase of your new garden building.
Should you require any further assistance or have additional inquiries, please do not hesitate to reach out. We are committed to ensuring your continued satisfaction.
Best wishes,
Crane Garden Buildings
Resposta da Crane Garden Buildings
Hi Alasdair,
Thank you for your five-star review. It's great to hear that you've had a positive experience buying your garden building from us and you found our sales designer, Tim, to be especially helpful in the process.
If there is anything else we can help you with please let us know.
Best wishes,
Rosie and Laura were incredibly helpful…
Rosie and Laura were incredibly helpful and courteous and Rosie visited me at home to ensure the there was room for the shed I had chosen.
25 de janeiro de 2024
Resposta da Crane Garden Buildings
Hi Vivienne,
We extend our sincere gratitude for your glowing five-star review!
It's great to hear that you found our sales designers, Rosie and Laura, to be so helpful in purchase of your new shed.
Should you require any further assistance or have additional inquiries, please do not hesitate to reach out. We are committed to ensuring your continued satisfaction.
Best wishes,
Crane Garden Buildings
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