Dan has been amazing, especially as we had a difficult decision to make as one of our party cancelled after paying the deposit. He did everything he could to help us out and called back every time h... Ver mais
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Dan was excellent answered all our questions in a very polite and professional manner. Listen to what we wanted and delivered. Nothing was too much trouble and explained everything in great detail... Ver mais
Dan was amazing, so very helpful, explaining the fantastic holiday step by step, offering information on Visas & what to do in a lay off in Shanghai for 8 hours. Also secured extra speciality restaur... Ver mais
Dan was extremely helpful and informative about our trip. He helped us to feel more confident about the decision to go and the finer details even giving us a few helpful tips while we are away.
Detalhes da empresa
Escrito pela empresa
Cruise Monks was founded out of a deep passion for seeing the world by sea. Our story is rooted in a belief that every cruiser deserves an unforgettable experience, and that belief drives us to go above and beyond in everything we do. Our team of cruise experts who bring decades of experience and a genuine love for travel to the table, our journey has been one of dedication to our customers, ensuring that each Cruise is not just a holiday, but an experience & cherished memory. We are ABTA & ATOL bonded.
Informações de contato
14 Jasmin Close, HA6 1BH, LONDON, Reino Unido
- 02039944184
- enq@cruisemonks.com
- cruisemonks.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First time booking a cruise
First time booking a cruise, Dan was extremely helpful, covering all bases.
Answering all of my questions and concerns. 4th z
Excellent customer service Prompt …
Excellent customer service Prompt and very professional Hoping we can continue dealing with them With good prices and wonderful destinations
Friendly adviser
Friendly adviser - Dan was knowledgeable and patient as we worked through all the details to make sure it was the right trip for us.
We received a call from James saying we…
We received a call from James saying we had a free upgrade to a superior cabin.
Agent was knowledgeable and helpful
Agent was knowledgeable and helpful, explaining clearly our options.
Prompt
Prompt, informative and courteous response to my email.
Dan was great
Dan was great, knew the cruise line. Very friendly and efficient.
Thank you Cruise Monks
What excellent prompt support from Cruise Monks. Thank you Lucy for all your help. Here's to a great cruise ahead.
Dan has an excellent attitude to…
Dan has an excellent attitude to customer service together with a superb customer manner .
He does whatever he can to give you whatever you are looking for, and he returns his calls precisely when he says he will.
Excellent booking experience.
Dan made our experience great
Dan made our experience great - he explained everything, took time to understand what we wanted , gave us the space we needed to make the decision and rang back on time . Everything we believe equals excellence
Thank you Dan
Fast service to my total satisfaction, strongly recommend Cruise Monks
Wendy answered my questions really quickly and actioned the necessary steps.
A great experience
A great experience. Dan was extremely helpful, friendly and efficient.
Excellent customer service
Excellent customer service. Great company to use this being our 2nd time booking a cruise. The customer agent provided really helpful advice for our trip to give us a perfect holiday
Dan has just given us fantastic service…
Dan has just given us fantastic service , this is our third cruise booked with him.
He has just gone really out of his way to get us what we needed .
Thank you Dan
Won't let me put 6 stars
Won't let me put 6 stars! Dan is superb, knowledgable, efficient and very friendly.
Very straightforward booking process
Very straightforward booking process. Dan had great destination and cruise line knowledge. Good price too.
Customer service
Answered call in a timely fashion.. unfortunately cruise wasn't available with 3 berth cabin.. but offered to go away and check... Said he would call back when he had information.. which he did
Very informative and patient with me
Very informative and patient with me
A structured
A structured, well organised booking experience.
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