As I approach the magic age of 80 my existing travel insurance won't cover me & I have had good reports of CSIS. Their cut off age for a new policy is also 80, but once taken out, there is no age lim... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Very helpful, polite and friendly. Delighted with the price. Can't fault my experience so far. However, any insurance can only be really judged once you need to claim, which I have not experienced.
Really quick response to my call. Friendly agent answered all my questions with clear, understandable replies. The whole process took less than 15 minutes. Very affordable which was a lovely surprise... Ver mais
A friend told me about NFOP and the insurance managed by CSIS. We were looking for multitrip travel insurance that would extend beyond 80. We rang about the insurance and had a useful, friendly conver... Ver mais
A empresa respondeu
Detalhes da empresa
- Corretor de seguros
- também em
- Agência de seguros domiciliares
- Corretora de seguros
- Seguradora de Automóvel
- Seguradora de Caravanas e Motorhome
- Seguradora de Viagem
Escrito pela empresa
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Informações de contato
1st Floor Gail House, ME15 6NB, Maidstone, Reino Unido
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4,9
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sought a home and contents insurance…
Sought a home and contents insurance policy on the phone. The member of staff was helpful and remained calm as i asked him to repeat certain items under discussion. He took his time to explain things fully.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you found our adviser helpful and that they took the time to explain everything clearly. We understand that insurance can sometimes involve a lot of information, so it's important to us that our members feel comfortable asking questions and have the time they need to make informed decisions.
It's wonderful to know that you felt supported throughout the process and received the level of service you expected.
Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your feedback and look forward to assisting you again in the future.
Easy and prompt to deal with
Easy and prompt to deal with. Not had to claim fortunately, so can't comment on claims handling. Hopefully I dont find out !
18 de setembro de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave a review.
We're delighted to hear that you found arranging your insurance easy and that our team provided a prompt and efficient service.
Like you, we hope you never need to make a claim, but it's reassuring to know that your cover is in place should the unexpected happen.
Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your feedback and look forward to assisting you again in the future.
Great service provided by CSIS.
I needed travel insurance following a diagnosis of cancer as my previous insurers would not cover me. I learnt about CSIS from a professional magazine which I receive. Having contacted CSIS and explained my needs they were so helpful and professional. I was able to purchase worldwide cover there and then without having to discuss my medical history. The price quoted was very agreeable.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a lovely review.
We're delighted that we were able to help you find suitable travel insurance at a time when other providers were unable to meet your needs. We understand that arranging cover following a cancer diagnosis can sometimes feel daunting, so it's wonderful to hear that our team made the process straightforward and that you were able to secure worldwide cover with ease.
Thank you for choosing CSIS for your travel insurance. We truly appreciate your feedback and wish you safe and enjoyable travels.
Travel insurance…
I was able to get travel insurance which suited my needs, was value for money in a quick and efficient manner.
5 de setembro de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a positive review.
We're delighted to hear that we were able to help you find travel insurance that suited your needs and provided good value for money. It's particularly pleasing to know that the process was quick and efficient, making it easy for you to arrange the cover you needed.
At CSIS, we strive to provide straightforward, friendly service alongside competitive insurance solutions, so it's wonderful to receive feedback like yours.
Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your support and look forward to assisting you again in the future.
Really helpful
Really helpful, knowledgeable assistant dealt with my request for a travel insurance (CSPA ) policy,called Sean? Talked me through the aspects of the policy efficiently and made the experience straightforward. Good work !!
7 de setembro de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found our adviser helpful and knowledgeable, and that they took the time to explain the policy clearly and make the process straightforward. I will ensure I pass your kind comments on to Shaun. He will be very pleased to hear them.
Providing friendly, personal service and helping our members understand their cover is something we take great pride in, so it's fantastic to receive feedback like yours.
Thank you for choosing CSIS. If you're ever looking for home or car insurance, we'd be delighted to see if we can help with those too, so please keep us in mind when your renewal comes around. As a CSPA member we can also offer further discounts.
A good company to deal with
Annual insurance costs are very competitive , but the consumer service with CSIS is far superior, a call centre in England with incredibly polite and helpful operators all things explained in simple terms to enable you to compare with any other quotes.
I encountered a problem in downloading the policy from the website and after informing the operator they resent the documents in another format.
A very good company to deal with.
31 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found our insurance premiums competitive and that the service you received from our team stood out. We pride ourselves on providing friendly, knowledgeable support and explaining things in clear, straightforward terms, so it's particularly pleasing to know that this was your experience.
We're also glad that, when you experienced difficulty downloading your policy documents, our team was able to quickly provide them in an alternative format and resolve the issue for you.
Thank you for your kind comments about our advisers. We will be sure to share your feedback with the team, who will be delighted to hear it.
Thank you for choosing CSIS. We greatly appreciate your support and are pleased to hear that you consider us a good company to deal with.
Helpful and patient customer service
Helpful and patient customer service agent, explained all aspects of process and cover.Also cheaper than other quotes I found.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you found our customer service helpful and patient, and that our adviser took the time to clearly explain the process and the cover available. We believe it's important that our members have all the information they need to make informed decisions, so it's wonderful to know that this was your experience.
We're also pleased that we were able to provide cover at a competitive price compared with the other quotes you received.
Thank you for choosing CSIS and for sharing your feedback. We greatly appreciate your support and look forward to assisting you again in the future.
Absolutely amazing service in this day…
Absolutely amazing service in this day and age to find an organisation of this calibre
Well done
22 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you received such amazing service. Feedback like yours means a great deal to us, and it's wonderful to know that our team has made such a positive impression.
At CSIS, we pride ourselves on providing friendly, personal service and support to our members, so your kind words are greatly appreciated.
Thank you for choosing CSIS. If you haven't already, don't forget that we may also be able to help with your home and car insurance needs, and we'd be delighted to provide a quote when your renewal comes around.
Easy to complete application form and…
Easy to complete application form and excellent premium
7 de setembro de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you found the application process easy to complete and that you were pleased with the premium offered. We know that arranging insurance should be as straightforward as possible, so it's wonderful to know that this was your experience.
Thank you for choosing CSIS and for sharing your feedback. We greatly appreciate your support and look forward to assisting you again in the future.
Straightforward questions and quote
Straightforward questions and quote, easy process
28 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave your review.
We're delighted to hear that you found the process straightforward and that obtaining a quote was quick and easy. We work hard to make arranging insurance as simple as possible, so it's wonderful to know that this was your experience.
Thank you for choosing CSIS and for sharing your feedback. We're always striving for 5-star service, so if there is anything we could have done to improve your experience further, we'd love to hear from you.
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave a review.
We're delighted to hear that you found our team helpful and that arranging your holiday insurance was a positive experience.
At CSIS, we're committed to providing friendly, straightforward support to help our members find the cover that's right for them, so it's wonderful to receive feedback like yours.
Thank you for choosing CSIS. Don't forget that we can also help with home and car insurance, and NFOP members can benefit from a 10% discount on eligible policies. We'd be delighted to provide a quote when your renewal comes around.
I found staff most helpful and friendly…
I found staff most helpful and friendly it was good to talk to a human being
7 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a kind review.
We're delighted to hear that you found our staff helpful and friendly. We agree that being able to speak to a real person who can provide support and answer questions makes a real difference, and we're pleased that this was reflected in your experience with CSIS.
Thank you for choosing CSIS. Don't forget that we can also help with home and car insurance, and NFOP members can benefit from a 10% discount on eligible policies. We'd be delighted to provide a quote when your renewal comes around.
Extremely efficient and amazing value.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you found our service extremely efficient and that you were pleased with the value we were able to offer.
Providing excellent service alongside competitive insurance solutions is something we strive for every day, so it's wonderful to receive feedback like yours.
Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your support and look forward to assisting you again in the future.
The assistant was helpful and explained…
The assistant was helpful and explained everything in detail. she even rang me back so my phone battery would not run out. overall a good experience and I would recommend CSIS to anyone
25 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a positive experience with our team and that your adviser took the time to explain everything clearly and thoroughly. It's especially pleasing to know that she went the extra mile by calling you back to help avoid your phone battery running out.
Providing helpful, personal service is something we pride ourselves on, so your kind comments will be greatly appreciated by the team.
Thank you also for your recommendation. It means a great deal to us to know that you would suggest CSIS to others.
Thank you for choosing CSIS, and for sharing your experience. We look forward to assisting you again in the future.
We had a fantastic service from CSIS
We had a fantastic service from CSIS, we just wanted basic insurance for our trip and we got what we wanted. No messing around filling in a quote form to then, when you get to the end after many questions, you get rejected and for reasons you are not told.
We will be using CSIS from now on, simply no messing!
21 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you received the straightforward service you were looking for and were able to arrange the travel insurance you needed without any unnecessary complications.
We understand how frustrating it can be to spend time completing lengthy quote forms only to find that cover isn't available, so it's particularly pleasing to know that your experience with CSIS was clear, simple and hassle-free.
It's fantastic to hear that you found the right level of cover for your trip, and we're honoured that you've chosen to use CSIS going forward.
Thank you for your kind comments and for sharing your experience. We look forward to assisting you with your future travel insurance needs.
Friendly efficient staff
Friendly efficient staff, who answer the phone fairly quickly.
Helpful and courteous.
Thank you.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave your review.
We're delighted to hear that you found our staff friendly, efficient and helpful, and that your call was answered promptly. Providing courteous, personal service is something we pride ourselves on, so it's wonderful to know that this was your experience.
Thank you for choosing CSIS and for sharing your feedback. We're always striving to deliver 5-star service, so if there is anything we could have done to make your experience even better, we'd love to hear from you.
We greatly appreciate your support and look forward to assisting you again in the future.
Travel insurance via CSIS
Seeking travel insurance via CSIS proved easy, reassuring and cost effective.
22 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a positive review.
We're delighted to hear that arranging your travel insurance through CSIS was easy, reassuring and cost-effective. We understand how important it is to have confidence in both your cover and the service you receive, so it's wonderful to know that this was your experience.
Thank you for choosing CSIS and for sharing your feedback. We greatly appreciate your support and look forward to assisting you again in the future.
Quick effective support, good value
Quick effective support via email and also good value for relatively generous cover.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you found our email support quick and effective, and that you were pleased with the value and level of cover provided.
We understand how important it is to receive prompt assistance and have confidence that your policy offers the protection you need, so it's wonderful to know that we were able to deliver on both counts.
Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your feedback and look forward to assisting you again in the future.
Pleasure to talk to staff.
Had to contact by phone after online glitch. Both customer service members I dealt with were helpful, polite, and a joy to speak with.
Sorted out my problem and I am one happy bunny.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a lovely review.
We're sorry to hear that you experienced an issue online, but we're delighted that our customer service team was able to quickly resolve the problem for you.
It's wonderful to hear that both advisers were helpful, polite and a pleasure to speak with. Providing friendly, personal service is something we pride ourselves on, so your kind feedback will mean a great deal to the team.
We're especially pleased to hear that everything was sorted to your satisfaction and that you're now "one happy bunny"!
Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your support and look forward to assisting you again in the future.
So easy to sort travel insurance out…
So easy to sort travel insurance out and sooooo reasonable!
17 de agosto de 2026
Avaliação não solicitada
Resposta da Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that arranging your travel insurance was so easy and that you were pleased with the price. Providing straightforward cover at a competitive premium is something we always strive to achieve for our members.
It's fantastic to know that your experience was such a positive one, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing CSIS. If you're ever looking for home or car insurance, we'd be delighted to see if we can help with those too, so please keep us in mind when your renewal comes around.
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