I simply LOVE this company. EXCELLENT SERVICE. FANTASTIC QUALITY. GREAT PRICES. I’ve purchased 3 of them. Such a WONDERFUL IDEA. Very fast shipping. I highly recommend that u get this 4 urself, as a g... Ver mais
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Veja o que dizem as avaliações
Due to an oversight on my part & many emails back & forth, Cstm Canvas has been quite patient, accommodating, & professional. I’ve found my order to be amazingly beautiful. You won’t be diy one bit.
A empresa respondeu
Cstm canvas are fantastic, I've had many prints done and they do a awesome job. I recommend you try them out, you will not be disappointed. A great verity of sizes and prints, for all occasions. Truel... Ver mais
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My daughter loved her canvas with her children's names and birth dates, I purchased it to give to my grandchildren so they could give it to her on Mothers day, it made her day very special. I had it f... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Informações de contato
Austrália
- cstmcanvas.co
4,1
Muito Bom
161 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Canvas took a month to arrive and not as described
I ordered a custom canvas expecting to receive a printed and mounted canvas like the one shown in the video. Not only did it arrive over a month after I placed the order, but it also turned out to be just a printed sheet on a roll—not the mounted canvas they make it appear to be. Very disappointing!
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Mark,
Thank you so much for your purchase! We really appreciate your support, and we’re truly sorry for the delay with your order. Unfortunately, we don’t have direct control over the delivery process, but we do our very best to communicate with the delivery company to get your order to you as quickly as possible. It’s great to hear that you’ve finally received it!
We also want to apologize for any confusion. After reviewing your order, we noticed that you chose the unframed version of the canvas, which is likely the reason it arrived rolled up. This detail is mentioned on our website before purchasing, but we completely understand if it was missed. Please know that we’re here to make things right for you.
Feel free to email us at support@cstmcanvas.co, and we’ll gladly assist you in resolving this issue.
We’re looking forward to hearing from you soon!
Advertised on Facebook as a pre…
Advertised on Facebook as a pre Christmas availability. Arrived as a roll not mounted in the beginning of January. Avoid!
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Cstm Canvas
Hi Wayne,
We’re really sorry for the confusion and totally understand how frustrating this can be! After looking into your order, we can confirm that you ordered the unframed version of the canvas, which is delivered rolled up. This information is on our website before you make your purchase, but we totally get how it might have been overlooked. Please know we’re here to make things right for you.
Feel free to reach out to us at support@cstmcanvas.co, and we’ll make sure to get back to you as quickly as possible.
We’re always here to help, and we’re looking forward to hearing from you soon!
My wife loves this gift
My wife loves this gift. It is so precious to have us all together on this family signpost. The quality is excellent.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Barry!
Thank you so much for your review and we are so glad that your wife loves it so much! We are so happy to hear this and we are more than happy to give you discount on your next order with us!
Please send us an email at any time if you need more help! 💖
Worth the wait
A really cool idea to begin with. Very innovative. The perfect Christmas gift. Far too long between ordering and delivery, but worth the wait.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Cstm Canvas
Hi Robert!
Thanks a lot for your kind review! We're really sorry for the delay, but we're so happy to hear your order has finally arrived.
We appreciate your support and are always here if you need help or a discount on your next order!💖
Nice canvas, poor tracking info
The couples dating in love canvas is very nice & was an impulse buy,but it was costly for it’s size & I’m sure I could’ve sourced it cheaper if I’d bothered to look,seen the ad on instagram & was under the impression it was a uk company,if I’d knew they were a Chinese outfit & it would take so long to receive I wouldn’t have bothered,the communication was poor & no way of contacting them, they sent an email with a tracking link, but this wasn’t updated daily & it took nearly 2 weeks to just leave china, they stated on the order that it would be dispatched by Royal Mail & that gave me the impression that they were uk based, on reaching the uk it was delivered by evri & im surprised it reached me & in one piece,
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hi Philip!
Thanks a lot for your review, and we're really sorry for any trouble you’ve had. We're here to help in any way we can! Since we're based in Australia, some orders may come from our overseas warehouse, which can cause delays. We're happy your order finally arrived, and we're here to make things right for you.
Feel free to email us anytime at support@cstmcanvas.co if you need any more help.
We look forward to hearing from you soon!
This so called company is a complete disgrace.
I made and paid for an order for a christmas gift in late Nov.2024 promising an 8day delivery.I never received this order as of Christmas Eve and sent an inquiry as to the state of my order. Prior to this I tried tracking the order and the order number couldn't be found. I then sent a request for my money to be refunded. It was then i finally heard from someone Named Jamie that said the order was sent to their reliable carriers. Well after several emails that went unanswered my order arrived on Dec. 30. I told my wife Merry Christmas, opened the package and it wasn't even my order ! had someone else's names on it. I have never dealt with a business so inept in my life. Don't ever do any business with this company. I'm still waiting to hear from someone to explain this disaster, And yes I still want my money back !
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Tj,
We’re really sorry for the trouble this delay has caused you. We always try our best to deliver orders quickly, but the holiday rush has caused some delays, which are sadly beyond our control.
We noticed that your order has been refunded, and we just wanted to check if everything was sorted out for you.
If there’s anything else we can do to make things right, please sent us an email at support@cstmcanvas.co
We look forward to hearing from you! 😊
Do not buy from this company
Do not buy from this company. Go through Amazon or a more trusted company. I placed my order on Dec 4, I have yet to receive my order...22 days later. I did track and as of today, my order is in Shanghai. I have sent multiple emails requesting details of their promise of order processing. I received one and have to receive a response to my following emails.
I would not suggest using this company and I am about ready to ask for my money back, not a credit, a full refund since they have not kept their side of the order agreement. This was to be a Christmas gift, but I think I would be lucky to give as an Easter or Halloween gift.
So disappointment with the service and this really goes to show the quality of this company's reputation. Customer satisfaction is important along with making sure that the customer is feeling insecure and the non responsiveness is very low grade.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hi Dean,
Thank you so much for your review, and we’re really sorry to hear about your experience. We truly apologize for the delay in responding to emails, these past weeks have been incredibly busy for us. We hope you understand.
We’re also very sorry for the delay with your order. We’re doing everything we can to expedite its delivery. However, we couldn’t find your order in our system since the review only has one name. Could you please email us with your details so we can assist you better?
If your order was lost, we’d be happy to offer a replacement or a full refund. Feel free to email us at support@cstmcanvas.co for any assistance.
Thank you so much for your understanding!
Deceptive Company
I ordered (2) canvases on 11/20/2024 under the impression that they were made and shipped with USA per their advertisement. I entered a dispute with my payor on 12/7/2024 because the seller had not provided tracking information. My request to the seller kept promising tracking information and I requested that they cancel the order. They kept assuring the order was shipped and offered a tracking number that said NO information. Today, 12/26/2024, the item arrives with multiple shipping labels and after peeling them away, the item was shipped from CHINA, to Washington State, to Chicago and then to me!
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Shelley,
Thank you so much for reaching out to us. We’re really sorry to hear about this and want you to know we’re here to help. We sincerely apologize for any misunderstanding and truly appreciate your patience.
To manage costs, we do ship overseas, which can sometimes cause delays. Please don’t hesitate to contact us if you’re experiencing any issues, we’re happy to assist in any way we can.
Feel free to email us at support@cstmcanvas.co, and we’ll gladly arrange a refund or replacement if needed.
Looking forward to hearing from you soon!
Bogus website????
I purchased a custom canvas with my name and my children's and husbands in a 30x40 framed. What I received after two confirming emails was something much smaller, unframed and with the names on the sample they use on their website instead of the names of my family. I immediately reached out to them and have still not received any email back. I guess this is a bogus website. Initially I thought I did something wrong and when I checked the confirming emails it did not have all the names of my family, just the item. However, when I was paying for it on their website, it did spit back to me the names of my family members. If they are a legitimate company, they will email me back and offer to send the appropriate item. If they are not, then I will probably not hear back from them.
28 de novembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hi Meryl,
We are really sorry to hear about what happened to your canvas. We truly value you as our customer and want to make sure that everything is sorted out for you. Have you already been assisted with your order? If not, please don’t hesitate to send us an email, and we’ll be more than happy to help resolve any concerns you might have.
We also noticed that your order has already been refunded. We hope this has addressed and resolved the issues you experienced. However, if there’s anything else you need, please know that we’re always here to assist you in the best way we can.
We would love to hear from you soon! Take care, and thank you so much for your patience and understanding.🫶
I ordered a canvas a few weeks ago
I ordered a canvas a few weeks ago. They charged my card and I did receive two follow up emails confirming my purchase. However I am not able to track the package anywhere and have NOT had any replies to my messages to the company. I tried to email them using the email they provide on their website and in email confirmation, however it is undeliverable bc the email address is not found! I messaged on their website without response. Of course then I found all the horrific reviews! I should KNOW better!!! Now I’m going to dispute the charges with my bank on Monday! So annoyed!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hi Lauren,
Thank you so much for your kind review! We are truly sorry for the delay in responding to your email. Over the past few months, we’ve been receiving many messages, and we’re doing our best to reply as quickly as we can.
We checked your order, and we’re happy to confirm that it has been delivered to you recently. We really hope you’re loving your canvas!
If you need any further assistance or have any concerns, please don’t hesitate to send us an email at support@icstmcanvas.co. We’re always here to help.
Thank you so much for your understanding and support!
Great service
Great service, great product. Looks amazing and can't wait for my wife to open on Christmas. I would recommend to family and friends. I would definitely buy again.
Thank you
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Dannie!
That is amazing! We are so happy that you love your canvas and we hope that you wife love the canvas! We are so happy that you are able to share this to your friends and family! 😍
We would love to create more canvases for you soon!
This company appears to be bogus
This company appears to be bogus! I place order for a newlywed couple - street sign canvas with their names. Order placed on 11/30/24 and posted to charge card on 12/1/24. Tried to contact to find out order status and got a virtual assistant that is worthless. Finally had an "agent" connect after close to 20 minute wait. Supposedly checked our emails and address and could not find any recent order but found one from many years ago. This is the first order ever!
There were no confirmation emails - no messages with an order number - and now no satisfactory follow up service.
No other conclusion at this point other than a bogus company! They are welcome to prove me wrong and I will be happy to change my review if they do!
Until then--I will dispute the charges on the credit card!
1 rating would give them 0 if possible at this point
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Diane!
Thank you so much for placing an order with CSTM CANVAS! We’re really sorry for any trouble or frustration this may have caused you. We truly value you as a customer and want to make things right.
Unfortunately, we couldn’t find your recent order in our system. The last order we have under your name was way back in May.
We also want to let you know that we don’t use a virtual assistant or automated customer support. Instead, we handle all customer inquiries through email or our social media pages, so you’re always talking to a real person.
To help us sort this out, please email us at support@cstmcanvas.co with the details of your order. We’ll do everything we can to assist you and fix the problem.
We’re here to help, and we look forward to hearing from you soon!
Much Love,
CSTM CANVAS
Never again will I be eager to make a…
Never again will I be eager to make a purchase from a site like theirs! I placed my order on Nov. 21, there wasn't a tracking number or email confirmation sent. I downloaded the shop app in an effort to track my order, and initially it was showing the order, but with no status change.
As of today's date it's no longer showing up on the "Shop" app at all. They keep sending the same generic email response every time I email them! I work part time, and don't have money to give away! I am fed up with their lack of concern so I have disputed it with my bank!!! I've been with my bank for over 25 years, and NEVER had to dispute a transaction until now!!!
19 de novembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Jasmine!
We’re really sorry for the delay with your order, and we want you to know that we’re here to help in any way we can!
Because of our Black Friday and Christmas holiday sales, we’ve had more orders than usual, and we’re working as hard as possible to get all the packages out. Delivery companies are also extra busy during this time of year, so we hope you understand.
We checked the status of your order and saw that it was delivered on December 17th.
We understand it was a little late, but we want to make sure everything is okay. Could you please confirm if you received your order? If you need more help, feel free to email us at support@cstmcanvas.co.
Thank you so much for your purchase and we really appreciate your support and your patience!
Much Love,
CSTM CANVAS
Me encantó
Me encantó, lo único malo es que demora pero creo que por la lejanía, pero el producto tiene un acabado espectacular. Me encantó
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hi there!
Thank you so much for your thoughtful and kind words, as well as for leaving us such a wonderful review! We truly appreciate your patience throughout the process, and we are beyond thrilled to hear that you love your canvas.
Your feedback means so much to us, and it motivates us to keep creating pieces that bring joy to our customers. We hope to have the chance to create more beautiful canvases for you in the future!
Thank you again, and we’re so grateful for your support! 😊
My experience with Cstm Canvas was very satisfying
My experience with Cstm Canvas was highly satisfactory. I communicated with their representatives via email on several occasions before receiving my canvas. Each time, they responded promptly and provided detailed answers to my inquiries. I am thoroughly pleased with the quality and overall outcome of my canvas and will certainly recommend their services to my colleagues and acquaintances.
Sincerely,
R. Colon
28 de novembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Rick!
Thank you so much for your kind words, it really means so much to us! We are so happy to know that you love your canvas.
Your appreciation truly warms our hearts, and it’s always a joy to know that we could bring a smile to your face. We’re grateful for your support and thrilled to have been a part of creating something special for you.
It’s always our pleasure to provide you with the best service, and we can’t wait to create more wonderful canvases for you in the future!
Please be aware you cannot trust that…
Please be aware you cannot trust that business - they might decide to respond to some of your emails, but might be when they fancy doing it...
When you raise a dispute with your bank, miraculously appears that the item is shipped, although you would not get it delivered for another 10 days.
Which makes it completely pointless:is there any point to get a personalised gift after the occasion is passed ? Just to mention, consider 4+weeks is not enough for their team to process, produce and deliver... These are all different stages of their process, do not get confused.
Time and money wasted!
Review update: following the escalation with paypal the seller contacted me and to my question what to do with a present that arrived tok latr and the friends that it was supposed to be givrn are three thousand milrs away, the srller went further and made a very cynical suggestion :post it to them.
DO NOT BUY
27 de novembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hello!
We’re really sorry that you haven’t received your order yet. Please know that our team is working hard to produce, ship, and deliver it as soon as possible. Due to a high number of orders, there have been some delays, but we are doing everything we can to speed things up and stay in touch with the carrier.
We understand this wait has been frustrating, and we truly appreciate your patience. Normally, it takes about three weeks for production and delivery since each order is handmade. However, because of the large volume of orders, production times have been extended. We’re doing our best to get yours out quickly.
If you need any help, please email us anytime at support@cstmcanvas.co. We’re here to assist you and look forward to hearing from you.
Thank you for your understanding!
Much Love,
Cstm Canvas Co
Update
Received the product after a lengthy weight, but it was well worth it as the end result is absolutely beautiful 
30 de outubro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hi Neal,
Thank you so much for taking the time to share your review with us. We’re really sorry about the delay with your order. We've been getting more orders than we expected, which has slowed down production and shipping.
It would be super helpful if you could send us an email (support@cstmcanvas.co) to our customer service team. That way, we can look into the details of your order and find the best way to help you. Unfortunately, we can’t see the specifics of your order here.
We also noticed that some of your past reviews are negative. We totally understand that no one is perfect, and it can be frustrating to not receive your order timely. Still, we want to do our best to make things right for you!
Please don’t hesitate to reach out, we’ll be happy to assist you. Thanks again for your review, and we hope to hear from you soon!
Much Love,
Cstm Canvas Co🫶
James kept me updated on the process
James kept me updated on the process, was nice to work with from start to finish. I plan to make 2 future orders.
20 de novembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hi Todd!
That’s so awesome to hear! We’re super happy that you’re enjoying your experience with us. Your kind words mean so much, and we’re really grateful for your review. We can’t wait to create more amazing canvases for you in the future. Thanks again for your support, it really means a lot! 🥰✨
Excellent gift
It was arrived 1 day late for my In-laws Anniversary but its all worth it. It was beautifully wrap to protect the frame and it was perfectly made. Im speechless I cant wait to surprise this to my love ones. Thank you so much❤️
18 de novembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hey JL!
Thank you so much for your kind words! We’re so glad to hear that the gift was worth the wait, even though it arrived a bit late for the anniversary. It means a lot to us! Thank you again for choosing us, and we’re here if you need anything else in the future! ❤️
Cstm Canvas
Great product received, my daughter loves it!
Was a 1 month wait but it was worth it.
18 de novembro de 2024
Avaliação não solicitada
Resposta da Cstm Canvas
Hey Sarah!
Thank you so much for your kind words! We're thrilled to hear that your daughter loves the canvas. We truly appreciate your patience during this busy time, and we're so glad it was worth it. Your feedback means a lot to us, and we're grateful for your support!💖🥰
Much Love!
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