Custom Neon® Avaliações 

1.513
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The ligh... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de placas
  2. também em
  3. Loja de Iluminação
  4. Loja de letreiros de neon

Escrito pela empresa

Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.513)

11 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Responsive company and quick delivery

Responsive company and quick delivery. It’s exactly as I hoped.

10 de novembro de 2023
logotipo da Custom Neon®

Resposta da Custom Neon®

Thank you for this amazing 5-star review! We're so happy to hear that your Custom Neon® sign was exactly what you'd hoped.

Avaliado com 5 de um total de 5 estrelas

Top quality and great service

The website was one of the best I found, making it easy to design the sign. The sign arrived before the due date, well in time for my daughter's birthday. The sign itself is of very high quality and I would recommend it.

6 de novembro de 2023
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Barny. Thank you so much for taking the time to share your experience! It's such amazing feedback to hear that you found our website so easy to use, and that your sign arrived so promptly for your daughter's birthday. We hope that she loves her new Custom Neon® sign!

Avaliado com 5 de um total de 5 estrelas

Easy to order and really simple to…

Easy to order and really simple to install, very happy with the quality of the signs too! I ordered two in white and blue colour and love both

7 de novembro de 2023
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Alanna. Thank you so much for taking the time to share your experience! It's such amazing feedback to hear that you found it so easy to order and that you're so happy with the quality of your sign. Please let us know if we can do anything for you in the future!

Avaliado com 5 de um total de 5 estrelas

What a great product and service

What a great product and service. We absolutely love the sign we bought.

3 de novembro de 2023
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Ian. Thanks for this fantastic review! We're so happy to hear that you love your new Custom Neon® sign.

Avaliado com 5 de um total de 5 estrelas

Kat and the team embraced the tight…

Kat and the team embraced the tight time line we had and made the whole process seamless and easy. Our neon arrived early and looked fantastic. I would recommend Custom Neon every time :)

15 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Connie. Thank you for this amazing review! The team at Custom Neon® are thrilled that you received such fantastic customer service from Kat, and that she was able to meet your timeline seamlessly. We have passed this feedback on to celebrate Kat's amazing work! We really appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

The best for LED Neon.

As a print & signage Project Management company we are only as good as the suppliers that support us. We have worked with Custom Neon on numerous occasions and will always continue to do so as they are simply the best at what they do. What more can I say. Jonathan Smartt, Director, THINK Group, Ireland.

26 de outubro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Jonathan. Thank you so much for this fantastic review! We pride ourselves on our customer service, so it's such valuable feedback to hear that you consider us the best at what we do. If we can assist you in the future, please don't hesitate to reach out.

Avaliado com 1 de um total de 5 estrelas

They don't make Neon signs, only LED signs.

I searched on google looking to buy a custom Neon sign. This company does not make Neon signs, only LED signs. this misappropration of technology should not be allowed.

29 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Tulio.
While we appreciate you taking the time to share your feedback, we can see that you are not a customer and have not experienced our product for yourself. At Custom Neon®, we are very transparent and proud that we sell LED signs. This is because LED is more affordable, sustainable, and durable compared with traditional glass neon. As you can see from our 1000+ 5-star reviews, our customers are extremely satisfied and impressed by the products that we offer!

Avaliado com 5 de um total de 5 estrelas

Love it

So happy with our neon light

13 de outubro de 2023
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Caroline. Thanks for this review! We are SO happy that you love your new Custom Neon® sign.

Avaliado com 5 de um total de 5 estrelas

Really fantastic product and service

Really fantastic product and service. We ordered a large custom sign with quick turnaround and it was delivered on time and looks amazing.

23 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Nick. Thank you for taking the time to share this great feedback! We are so happy to hear that your new Custom Neon® sign looks amazing, and that you received fantastic service from us.

Avaliado com 1 de um total de 5 estrelas

Worst experience

I recently had the unfortunate experience of dealing with the customer service team regarding my malfunctioning neon sign. To say that I am disappointed would be an understatement. This has been, without a doubt, the worst customer service experience I have ever encountered.

Firstly, my neon sign stopped working just under two years after purchase. Considering the price I paid for it, I expected it to last much longer. However, I understand that technical issues can arise, so I reached out to the customer service team for assistance.

Little did I know that this would be the beginning of a never-ending cycle of frustration. I have been going back and forth with customer service for over four weeks now, and I have received absolutely no resolution whatsoever.

I have made numerous attempts to contact the customer service team, both through phone calls and emails. However, the responses I have received have been vague, unhelpful, and lacking any sense of urgency. It is clear that they do not value their customers or take their concerns seriously.

I have provided all the necessary information and even followed their troubleshooting suggestions, but to no avail. It seems that they are more interested in avoiding responsibility than in providing a satisfactory resolution. This level of negligence and disregard for their customers is simply unacceptable.

I expected better from a company that claims to prioritize customer satisfaction. Unfortunately, my experience has been nothing short of a nightmare. I am left with a malfunctioning neon sign in a busy salon and no hope of receiving any assistance from the customer service team. I often recommend products to my clients for weddings and events. Unfortunately, I can no longer in good conscience recommend this neon sign to anyone. The lack of quality and the abysmal customer service experience I have had with this company is not something I want my clients to go through. It is important for businesses to stand behind their products and provide reliable customer support, and this company has failed on both fronts. I will be sure to inform my clients about my negative experience and steer them towards more reliable options.

I strongly advise potential customers to think twice before purchasing from this company. Their lack of accountability and poor customer service are indicative of a company that does not value its customers. Save yourself the frustration and disappointment by seeking out a more reputable and customer-centric brand.

21 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Madina. We completely understand your disappointment.

As you are aware, our team has been discussing this with you and we have organized to send you a new adapter in hopes of resolving the issues that you’re experiencing with your sign. This is the first step in our troubleshooting process, and once we determine if this new adapter resolves your issue, we will be able to assess how to move forward with our warranty options.

This is definitely not the experience we want our customers to have, so we appreciate you sharing this feedback with us. We apologize that you have felt there has been a lack of urgency from our team, and we can assure you that we take your and our customer’s concerns very seriously. We look forward to working with you to find a positive solution to ensure that your sign continues to shine bright in your salon.

Avaliado com 5 de um total de 5 estrelas

We recently purchased a neon sign from…

We recently purchased a neon sign from Custom Neon, and our experience exceeded all expectations. The quality of the product was exceptional, and the level of craftsmanship was outstanding. From the ordering process to the final delivery, the team at Custom Neon demonstrated professionalism and attention to detail. We are thrilled with our new neon sign and highly recommend Custom Neon to anyone seeking high-quality custom neon designs.

13 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Tarcisio. Thank you so much for your 5-star review! We are absolutely thrilled to hear that we have been able to exceed all of your expectations, and that your Custom Neon® sign is exceptional quality. If we can assist in the future, please let us know!

Avaliado com 5 de um total de 5 estrelas

Great quality lights which are very…

Great quality lights which are very durable and look very impressive - I had 2 made for my business. Brilliant customer service from Rafiu also. Thanks.

17 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Thank you for this fantastic review! It's such valuable feedback to hear that Rafiu provided you with such great customer service, and we have passed on this feedback to celebrate his amazing work. Please let us know if we can assist in any way in the future!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, great products, fair price. What else can you ask for?

1 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Isaac. Thanks for this great review!

Avaliado com 5 de um total de 5 estrelas

Best Customer Service Going

Danny made this entire process seamless. Absolute best Customer Service I have received for a very long time. have not received the product as yet but will be more than happy to leave another review (& pictures) when it arrives. Thanks again Danny for service, it was great.

15 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Debbie. Thank you for taking the time to share your experience with us! We are absolutely thrilled to hear that Danny provided such excellent customer service, and we have passed this feedback on to celebrate his amazing work. Please feel free to reach out to Danny if you need anything in the future!

Avaliado com 5 de um total de 5 estrelas

Great Service

Danny provided great and prompt service from the beginning until the end.

12 de novembro de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Elle. Thank you so much for this fantastic review! It's amazing feedback to hear that Danny provided such great customer service. If there's anything we can do to assist you in the future, please don't hesitate to reach out to Danny!

Avaliado com 5 de um total de 5 estrelas

Fantastic product

Fantastic product. So easy to order and make very detailed choices.
Arrived quickly and safely. Highly recommend.
Thanks team

17 de setembro de 2023
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Dot. Thank you so much for taking the time to leave this amazing review! It's such great feedback that you found it so easy to order from Custom Neon®, and to hear that your sign arrived so quickly. If you need anything in the future, please let us know!

Avaliado com 5 de um total de 5 estrelas

Excellent product

Excellent product. Quickly made and delivered. Very pleased. Would highly recommend 🙂

19 de setembro de 2023
logotipo da Custom Neon®

Resposta da Custom Neon®

Hi Sarah. Thank you so much for your 5-star review!

Avaliado com 5 de um total de 5 estrelas

Beautiful product

Beautiful product. Color is amazing! Love the fact that it’s dimmable.

1 de agosto de 2023
Avaliação não solicitada
logotipo da Custom Neon®

Resposta da Custom Neon®

Thanks for your review, Andrea! It's great to hear that you love the remote and dimmer that was included with your sign.

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