We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... Ver mais
A empresa respondeu
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... Ver mais
A empresa respondeu
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Ver mais
A empresa respondeu
They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The ligh... Ver mais
A empresa respondeu
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
London, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Responsive company and quick delivery. It’s exactly as I hoped.

Resposta da Custom Neon®
The website was one of the best I found, making it easy to design the sign. The sign arrived before the due date, well in time for my daughter's birthday. The sign itself is of very high quality and I would recommend it.

Resposta da Custom Neon®
Easy to order and really simple to install, very happy with the quality of the signs too! I ordered two in white and blue colour and love both

Resposta da Custom Neon®
Quiality product and its exactly how it seemed at the order

Resposta da Custom Neon®
What a great product and service. We absolutely love the sign we bought.

Resposta da Custom Neon®
Kat and the team embraced the tight time line we had and made the whole process seamless and easy. Our neon arrived early and looked fantastic. I would recommend Custom Neon every time :)

Resposta da Custom Neon®
As a print & signage Project Management company we are only as good as the suppliers that support us. We have worked with Custom Neon on numerous occasions and will always continue to do so as they are simply the best at what they do. What more can I say. Jonathan Smartt, Director, THINK Group, Ireland.

Resposta da Custom Neon®
I searched on google looking to buy a custom Neon sign. This company does not make Neon signs, only LED signs. this misappropration of technology should not be allowed.

Resposta da Custom Neon®
Really fantastic product and service. We ordered a large custom sign with quick turnaround and it was delivered on time and looks amazing.

Resposta da Custom Neon®
I recently had the unfortunate experience of dealing with the customer service team regarding my malfunctioning neon sign. To say that I am disappointed would be an understatement. This has been, without a doubt, the worst customer service experience I have ever encountered.
Firstly, my neon sign stopped working just under two years after purchase. Considering the price I paid for it, I expected it to last much longer. However, I understand that technical issues can arise, so I reached out to the customer service team for assistance.
Little did I know that this would be the beginning of a never-ending cycle of frustration. I have been going back and forth with customer service for over four weeks now, and I have received absolutely no resolution whatsoever.
I have made numerous attempts to contact the customer service team, both through phone calls and emails. However, the responses I have received have been vague, unhelpful, and lacking any sense of urgency. It is clear that they do not value their customers or take their concerns seriously.
I have provided all the necessary information and even followed their troubleshooting suggestions, but to no avail. It seems that they are more interested in avoiding responsibility than in providing a satisfactory resolution. This level of negligence and disregard for their customers is simply unacceptable.
I expected better from a company that claims to prioritize customer satisfaction. Unfortunately, my experience has been nothing short of a nightmare. I am left with a malfunctioning neon sign in a busy salon and no hope of receiving any assistance from the customer service team. I often recommend products to my clients for weddings and events. Unfortunately, I can no longer in good conscience recommend this neon sign to anyone. The lack of quality and the abysmal customer service experience I have had with this company is not something I want my clients to go through. It is important for businesses to stand behind their products and provide reliable customer support, and this company has failed on both fronts. I will be sure to inform my clients about my negative experience and steer them towards more reliable options.
I strongly advise potential customers to think twice before purchasing from this company. Their lack of accountability and poor customer service are indicative of a company that does not value its customers. Save yourself the frustration and disappointment by seeking out a more reputable and customer-centric brand.

Resposta da Custom Neon®
We recently purchased a neon sign from Custom Neon, and our experience exceeded all expectations. The quality of the product was exceptional, and the level of craftsmanship was outstanding. From the ordering process to the final delivery, the team at Custom Neon demonstrated professionalism and attention to detail. We are thrilled with our new neon sign and highly recommend Custom Neon to anyone seeking high-quality custom neon designs.

Resposta da Custom Neon®
Great quality lights which are very durable and look very impressive - I had 2 made for my business. Brilliant customer service from Rafiu also. Thanks.

Resposta da Custom Neon®
Great service, great products, fair price. What else can you ask for?

Resposta da Custom Neon®

Resposta da Custom Neon®
Danny made this entire process seamless. Absolute best Customer Service I have received for a very long time. have not received the product as yet but will be more than happy to leave another review (& pictures) when it arrives. Thanks again Danny for service, it was great.

Resposta da Custom Neon®
Danny provided great and prompt service from the beginning until the end.

Resposta da Custom Neon®
Fantastic product. So easy to order and make very detailed choices.
Arrived quickly and safely. Highly recommend.
Thanks team

Resposta da Custom Neon®
Excellent product. Quickly made and delivered. Very pleased. Would highly recommend 🙂

Resposta da Custom Neon®
Beautiful product. Color is amazing! Love the fact that it’s dimmable.

Resposta da Custom Neon®
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.