Cytoplan Avaliações 

70
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Pros: Good quality products which I believe are third party checked. Cons: Compared to other merchants staggeringly expensive. If money is an issue you check out other merchants to buy from. There... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used cytoplan products in the past & as my current multivitamin seemed to have stopped working & I have zero energy amongst other things I decided to try something different. I ordered at 2.30p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent, I order magnesium bisglycinate and l thiamine for anxiety and improved sleep. I wasn't holding out hope but these have made such a noticeable difference for me. I take twice a day as if I d... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This was my 2nd time ordering magnesium bisglycinate. I liked it because it clearly says in the product information 1 capsule is 600mg of magnesium bisglycinate and elemental magnesium 120gr. Now tha... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vitaminas e suplementos
  2. Nutricionista

Escrito pela empresa

Cytoplan is the pioneer of Wholefood and Food State supplements in the UK. Over the past 30 years we have developed a range of ethically and sustainably sourced supplements including multivitamins, minerals, essential fatty acids and individual vitamins, plus much more. Our Guiding Principles Cytoplan Ltd. is British owned and independent. We are wholly owned by a charitable foundation. Therefore we are not constrained by the typical commercial pressures for profit, or conflicting issues of parental ownership that afflict many companies in our marketplace. You can read more about our charitable work via this link. We provide a genuinely unique range of supplements comprising Food State™ and Wholefood vitamins and minerals. You can read more about Food State™ and Wholefood nutrients via this link. When it comes to nutrition our philosophy is that: a) There is a 'Nutrition Gap' in the population, supported by research, which means that most people are not getting the nutrients they need for health from their diet. b) Nutrition supplements can bridge this gap when they contain the appropriate (and safe) levels of nutrients as long as the nutrients are in a bio-effective form. Thousands of health professionals are using our products in the UK - and around the world Leaders in food based supplementation Founded and run by health practitioners An incentivised, nurturing and supportive programme for our practitioners and students Wholly owned by a charitable foundation and with a unique business ethos and nutritional philosophy


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

70 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(70)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very difficult to cancel subscription

Edited : Cytoplan cancelled my subscription and also refunded. Amazing customer service

7 de abril de 2025
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Thank you for sharing this valuable feedback. We appreciate your loyalty, and we’re deeply sorry that your recent experience didn’t live up to what you expect.
I'm sorry I don't have enought information to locate your account and cancel your subscription.
To cancel your subscription, please follow the steps below:
1. Sign in to your account.
2. Hover over the green person icon in the top right corner.
3. Select My Subscriptions from the drop-down menu.
4. Find the subscription you’d like to pause or cancel and click
View.
5. Finally, click Pause/Cancel.
Alternatively, please call our customer care line (01684 310099) email on info@cytoplan.co.uk and we will cancel your subscription for you.
Best Regards
The Customer Service Team

Avaliado com 4 de um total de 5 estrelas

Good website with comprehensive info - no nasties

I have found one of supplement product interesting.
I went to manufacture site. I have purchased the product with confidence. Then ..... I searched for same product in Google. It came out that cytoplan.co.uk price was highest available! 14 minutes after placing order online (Thursday 07:00 hrs) I have emailed customer service AND sales back asking to cancel the order for me. They kept seating on the order and my request until after 16:00 hrs same day when they replied with return label. The product itself was physically dispatched a day later. When I received the parcel I used return label and sent it back. Few days later I received a refund with an amount LESS by £4.50 original delivery price.
Update: I called Cytoplan customer service and requested a full refund including initial shipment charge. I got it with no question.
Update2: I have reviewed a few products on their website. they look very good - as per ingredients. No any nasites there. It is rather difficult to find well composed multi-vitamin and minerals product on the market. Cytoplan has at least two good products. I'm impressed - ordered one.

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

We are sorry to hear of your disappointment. Cytoplan are a small Charity owned company and are passionate about helping our customers live better for longer.
We have regular special offers and reward our customers with money off when they shop with us too, however, we are committed to the quality of our supplements above all else.
We are sorry for our initial error with your refund and promptly put this right for you without question.
We wish you all the best with your future purchases.

Avaliado com 5 de um total de 5 estrelas

Brilliant company!

Brilliant company!! Have been using them for 4 years now, including our now 6 year old daughter. We regularly purchase the vit d3 & k2, magnesium, nutribear gummies, vit d drops and the omega products. All Brilliant. Have also just became a cytoplan practitioner 🙌

9 de outubro de 2024
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Thank you so much for writing this wonderful review, we are so happy to have you as one of our practitioners! Really glad to hear you are benefitting from our supplements!
- Customer Services Team

Avaliado com 5 de um total de 5 estrelas

Cytoplan menopause.

I’ve been taking Cytoplan menopause now for quite a while and it’s really helped me especially with my hot sweats. I thought I would come off them to have a break, but that was a bad ideas, as I felt that they have really helped me, as I also suffered with headaches though menopause, and this product really helps me. So I will keep taking these and order more, as I went on HRT and that did not work for me. So Thankyou for this product. 5 star to me.

22 de julho de 2024
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi There, so pleased to hear that you have been getting on with the Menopause Support and most importantly that its working for you. Thank you for your feedback, the rest of our team will be delighted to know. All the Best
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Aloe vera juice tastes of plastic - The taste of the plastic bottle is so…

The taste of the plastic bottle is so strong that it makes this aloe vera juice undrinkable. It’s a shame as it has received many positive reviews.

18 de maio de 2024
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi Reza.

Thank you for taking time to provide us with valuable feedback about our Aloe Vera XL Inner Leaf.

We appreciate your comments and regret to hear that you were disappointed with the the product that you received.

Our customer service team will contact you directly.

Kind Regards
Alice, Customer Services

Avaliado com 5 de um total de 5 estrelas

Good products, useful information on the website and prompt delivery

Always have great service when I order, and the product quality is excellent. Website is easy to use, and they have very good value special offers during the year.

18 de março de 2024
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Thank you for taking the time to leave such a lovely review! We're so pleased to hear that you were happy with our service.
Kind Regards, The Customer service team

Avaliado com 5 de um total de 5 estrelas

Always had good service

I always receive my products promptly.
I have never experienced any problems.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hello, Thank you for your 5* review and your continued support of our product. Kind regards, The customer service team.

Avaliado com 5 de um total de 5 estrelas

Wholefood Multi

Wholefood Multi. My Doctor recommened these as I was about to need B12 injections, plus blood tests showed other vitimin and mineral deficiencies, this dispite a healthy diet. After 3 months on these my blood results are totally sorted. Excellent service as well.

21 de dezembro de 2023
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hello, Thank you for leaving us a review. It's great news that the Wholefood Multi has helped with your B12 deficiency. Even with a good diet, we can still end up lacking in certain nutrients due to changes in farming methods and the condition of the soil. We hope that we can continue to support you. Kind regards, The customer service team.

Avaliado com 5 de um total de 5 estrelas

Good quality supplements and fast…

Good quality supplements and fast delivery. It's a shame the buy 2 get one free only applies to the same product, it would be nice to mix and match so I don't stockpile the same stuff. This is my go-to company as recommended by a nutritionist

13 de novembro de 2023
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Thank you for taking the time to leave an excellent review, We really appreciate your business. Please get in touch if there's anything else we can do.

Avaliado com 2 de um total de 5 estrelas

Massively expensive never no whether…

Massively expensive never no whether these Companies bulk out their products or even put all the vitamins in these tiny capsules !!!

6 de outubro de 2023
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi, I'm not quite sure what you were saying in this message, other than that you thought the product expensive. There are, of course, many options available with regards to supplements. Some will be much cheaper. We endeavour to keep the quality of our products as high as we can whist not making them prohibitively expensive. On the whole, our customers are very happy with the product that they receive from us.

Kind regards,
The Customer service team.

Avaliado com 3 de um total de 5 estrelas

Larger bottles for same amount?

Love the products as they're really effective and quick delivery. My recent purchase of cytonight came today and I don't know why the 80g bottle is double the size from previous? It's not efficient packaging especially when it was smaller previously. Companies should be looking to reduce packaging whilst still being able to have adequate labelling.

Edit for reply: I purchase this product regularly and this is the third time the packaging had changed. The previous bottles were solid white. The second, black with silver lid, then a white lid, then a larger black bottle.

5 de agosto de 2023
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hello , Thank you for your review, and we're really pleased that you are benefitting from our products. We do try to keep our pots to the most appropriate size for their content. I'm not sure if you are seeing the biodegradable pots for the first time (we switched a while back), but they are a different size and shape. Unfortunately, we are not able to have different sized pots for every product as it is not economically viable. We are always working towards being as efficient as we can be in all aspects of our business. Significantly reducing the use of plastic pots is part of this. kind regards, Customer Services.

Avaliado com 5 de um total de 5 estrelas

Good quality products

I have used cytoplan for a couple of years now, initially for long COVID and then pregnancy. It was recommended by a nutritionist. Ive been consistently happy with the quality of the products and the general customer service. I've had probiotics, omegas, pregnancy and general multivitamins and some other specific vitamins. The NAC and niacin were a godsend for my long COVID. I recommend the company to my friends and family - you can't trust the quality of other cheaper brands.

29 de julho de 2023
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Thank you for taking the time to leave an excellent review, We really appreciate your business. Please get in touch if there's anything else we can do.

Avaliado com 5 de um total de 5 estrelas

Excellent service, excellent products!

I have used cytoplan products in the past & as my current multivitamin seemed to have stopped working & I have zero energy amongst other things I decided to try something different. I ordered at 2.30pm yesterday & they were delivered approx 1pm today. Absolutely amazed! Royal Mail driver was exceptionally pleasant. 🤩 Too early to comment on the product itself but as previous experiences have been good I’m hopeful that these will help. Well done cytoplan. Keep up the good work. 👍

19 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have been using Cytoplan for myself…

I have been using Cytoplan for myself and family and referring to my clients for 4 years now and they are the cleanest most comprehensive products I have found on the market and available and from the UK. The bone support and women multi vitamins also contain K2 which is very rare and most needed to make sure calcium and vit D gets delivered to the bones and do not calcify the arteries. So 100% to their judicious choices of supports.

20 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Credible manufacturer and welcome…

Credible manufacturer and welcome option in market where quality and authentic dedication to wellness is often hard to find

1 de maio de 2023
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi, Thank you for your lovely review. We appreciate you taking the time to leave your thoughts. Kind regards, The customer services team.

Avaliado com 5 de um total de 5 estrelas

Super speedy delivery

Ordered Vit D3 yesterday and it arrived this morning. Excellent service. Too early to say how successful the treatment is but I just wanted to thank Cytoplan for their efficiency in getting order to me.

12 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is a review on B12 Hydroxocobalamin supplement

This is a review on Cytoplan's Vitamin Hydroxocobalamin supplement sublingual tablet. I have used the product since 2019 HOWEVER the manufacture of the product has changed - it is NOT sublingual it takes at least 30 minutes to dissolve in the mouth. If you like me have Pernicious anaemia it is not possible to absorb B12 through the stomach. The CS at Cytoplan told me it was ok to just swallow the supplement as they have changed the manufacturing process and removed sodium (disintegration agent) but their trials demonstrate that it does break down well. I disagree strongly so my options now are to take the product and wait a considerable amount of time for it to dissolve sublingually or swallow and not get any benefit. I bought under the offer buy two get one three, I am nearly through the first bottle, I shall not purchase this product again.

1 de novembro de 2022
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi Anne
We have a response from our senior Nutritional Therapist - If you have pernicious anaemia our other product, methylcobalamin and adenosyl cobalamin, would be best suited to your needs. This product does dissolve sublingually but as the b12 is in an active form it does not need intrinsic factor so will be absorbed on contact with mucous membranes and also through the digestive tract. I would be happy to send you a pot of this free as this is the form of B12 that you need.

Hydroxocobalamin is only used on occasions when people are low in both folate and B12 at the outset of treatment and is not the form I would recommend for pernicious anaemia.'

Please contact us at sales@cytoplan.co.uk if you would like to follow up on this.

Kind regards.

Cytoplan Customer Service Team

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