Cytoplan Avaliações 

70
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Pros: Good quality products which I believe are third party checked. Cons: Compared to other merchants staggeringly expensive. If money is an issue you check out other merchants to buy from. There... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used cytoplan products in the past & as my current multivitamin seemed to have stopped working & I have zero energy amongst other things I decided to try something different. I ordered at 2.30p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent, I order magnesium bisglycinate and l thiamine for anxiety and improved sleep. I wasn't holding out hope but these have made such a noticeable difference for me. I take twice a day as if I d... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This was my 2nd time ordering magnesium bisglycinate. I liked it because it clearly says in the product information 1 capsule is 600mg of magnesium bisglycinate and elemental magnesium 120gr. Now tha... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vitaminas e suplementos
  2. Nutricionista

Escrito pela empresa

Cytoplan is the pioneer of Wholefood and Food State supplements in the UK. Over the past 30 years we have developed a range of ethically and sustainably sourced supplements including multivitamins, minerals, essential fatty acids and individual vitamins, plus much more. Our Guiding Principles Cytoplan Ltd. is British owned and independent. We are wholly owned by a charitable foundation. Therefore we are not constrained by the typical commercial pressures for profit, or conflicting issues of parental ownership that afflict many companies in our marketplace. You can read more about our charitable work via this link. We provide a genuinely unique range of supplements comprising Food State™ and Wholefood vitamins and minerals. You can read more about Food State™ and Wholefood nutrients via this link. When it comes to nutrition our philosophy is that: a) There is a 'Nutrition Gap' in the population, supported by research, which means that most people are not getting the nutrients they need for health from their diet. b) Nutrition supplements can bridge this gap when they contain the appropriate (and safe) levels of nutrients as long as the nutrients are in a bio-effective form. Thousands of health professionals are using our products in the UK - and around the world Leaders in food based supplementation Founded and run by health practitioners An incentivised, nurturing and supportive programme for our practitioners and students Wholly owned by a charitable foundation and with a unique business ethos and nutritional philosophy


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

70 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(70)

16 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

capsules missing or broken... but replaced.

Tablets arrived in a good state, unfortunately an other product (an expensive one) arrived with some capsules missing or broken. I got in touch with Cytoplan and I am waiting for an answer or a gesture of godwill considering the disruption my patient had during the therapeutic protocol. I hope I will not being ignored.

Cytoplan got back to me and explained everything, they have been really kind and replaced my product so that I can now replace it to my patient. Thank you so much!

7 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

warning when you refer a friend to cytoplan

warning when you refer a friend to cytoplan
I have referred 3 friends to cytoplan via the online system: refer-a-friend and recieve a reward. They discreetly accept your refer-a-friends email, and when the friend purchases items from cytoplan, cytoplan does not honour the rewards-this is appalling, unfair and disingenous-I will not email a refer-a-friend to this company again-please be cautious everyone out there if you are considering referring a Friend using the cytoplan online sytem-its a gimmick!!

1 de abril de 2022
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi Jim,

I am very sorry you feel like you have been let down.

We have discussed and responded to you privately regarding your personal issue, however all our terms regarding the refer a friend are clearly stated on our website, which can be found in the below link.

https://www.cytoplan.co.uk/customer-services/terms-and-conditions#newcustomer

Kind regards,
JP

Avaliado com 5 de um total de 5 estrelas

It's a YES from me!

I've been a regular customer for a few years now. Their products are excellent and the customer service in my experience has been very good. Despatch and delivery are always without delay and my orders arrived in good time. Look out for their 'Buy 2 - Get one free' offers that appear periodically.

5 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exclellent company

I rarely write reviews but I have to give this company 5 stars. I have an autoimmune disease so finding supplements that do not contain the ingredients that might put me into hospital is a nightmare. I can honestly say their products are amazing. I have developed bleeding gums due to vitamin C deficiency months ago and used their “Cherry C”, the dose is just right, unlike in many other supplements which tend to contain high doses. My gums went back to normal within a month. I also use their “Wholefood iron” I love it. Again, finding iron that doesn’t upset the digestive system seemed impossible until I found this company. Thanks a lot!

15 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Company

I’ve been ordering from Cytoplan for 5 years now. The products I have tried are of very high quality and I wouldn’t buy my vitamins from anywhere else because of this. The delivery is also very fast! I’ll normally receive them a day or two after ordering them so they are super reliable.

9 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unreliable service, unprofessional team

While the products this company sells are generally good, if something goes wrong with your order, you cannot rely on their customer service. It's very difficult to get in touch with them, they tend to ignore messages, and when they make a mistake, they handle the situation very unprofessionally, always refuse to apologise or try to make things right.

29 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent reliable service

i am a regular purchaser of Cytoplan products. I am shocked at some of the reviews which have been answered very helpfully by the Cytoplan staff. I am in no way connected with Cytoplan except as a customr and would thoroughly recommend them they are honest, reliable and their products of high quality. The free advice is given readily I cannot fault them.

4 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely Brilliant

Have been using this company for years and they are truly brilliant. Their vitamins are of a very high quality (their iron tablets are the only ones my body will actually absorb the iron from and it changed my life).
Their customer service is excellent. The one time I did have a problem with a vitamin that did not agree with me they refunded me and took it very seriously by calling me. Their products always arrive in good time (unless something completely out of their control) and they are a pleasure to deal with. I very highly recommend this company and if you have a problem with any of their ingredients, just ask them direct, their chemists will reply, no need to post a bad review on here.

27 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cyto-night helps my peri menopause

I have been using Cyto-night now for almost two weeks & am delighted! Being a peri-menopausal lady suffering with disturbed sleep for 12 months plus this is the only herbal remedy that has helped & I am now enjoying full nights sleep with very little interruption. I feel refreshed and ready to face the day. Your practitioner was responsive and thorough in her assessment & I am thankful for her support and advice.

8 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products

I have been using cytoplan for over year now and their products are excellent, I have even ordered products for my parents and parents-in-law to help strengthen their immunity in the current times. After getting COVID I used their Immunovite supplement for adults and kids to give us a boost and it really helped us all. Their was some delay with deliveries during lockdown but that was to be expected, there were delays with everything. Excellent products and I have had no issues with the company at all.

4 de setembro de 2020
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Out of date? Rly?

Hi. Recently received Cytoplan supplement. Order was made on 5th of August,i ordered Wholefood calcium,L-argenine and D3 and u know what? All of them r out of date... D3 - by 22jun,calcium 25jun and argenine 21jul. This is a joke? Is this even safe?

UPD. My apologies for misunderstanding,just few pills were in cracks,so thought that they r old and out of date sticker confused me. Will check the product itself and leave proper feedback. Thanks for answer.

17 de agosto de 2020
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Thank you for your feedback. The products you have received are within date, I believe there has been a mis-interpretation of our labelling. D3 expires June 2022 not 22nd June, Calcium July 2025 and L-Arginine July 2021.
If you have any further questions our Customer Services team will be happy to help on 01684 310099.
Best wishes
Cytoplan

Avaliado com 1 de um total de 5 estrelas

It’s been already 8 days

It’s been already 8 days, and still didn’t receive my order. To be honest I never had to wait that much for a order which I needed.The customer service it’s just useless, saying there’s nothing they can do, as the order it’s in Royal Mail hands, so I guess I have to wait again 2 weeks to receive it or not ! Just avoid ordering from here .

22 de julho de 2020
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi - thanks for your feedback. I'm sorry your order hasn't yet reached you - you were correctly advised that in some areas of the UK, first class parcels are taking longer than we would usually expect to arrive - but they are arriving safely.

Thanks for your patience.

best wishes
Rachel

Avaliado com 1 de um total de 5 estrelas

most appalling company very bad…

most appalling company very bad customer service do not trust them to deal with customer complaints received a faulty batch of iron capsules with plastic pieces and half empty capsules stuck together and refused to help, proposed i should return at my own cost very very rude customer service and they hung up the phone on me

11 de junho de 2020
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi- sorry you are unhappy with our response. Our no quibble guarantee period is for 14 days after receipt of order; your order was received 6 mths ago. However, we have sent you a free returns label in the post today and will investigate your claim thoroughly and let you know how we can help.
Updated 16 July - having thoroughly investigated your concern, we confirm the product was as it should be, and was fully compliant with the labelling information. However, we have agreed to give a discretionary credit on your next order as goodwill gesture.
Kind regards
Rachel

Avaliado com 5 de um total de 5 estrelas

Fantastic product and great customer service

Fantastic product and great customer service. I've used this company for several years. They have a Nutritional Therapy team who can advise you, free of charge. Their products are really effective and delivery is quite quick. Really impressed and would highly recommend them.

4 de maio de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service & product

I recently found this company after an internet search whilst looking for supplements for my dog. The lady I spoke to on the sales line was very polite and guided me to the correct products for my elderly pooch. My order arrived in around 4 days by Royal Mail which considering what is happening in the world right now I thought was pretty amazing. Thank you Cytoplan and Royal Mail.

30 de abril de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cytoplan are brilliant

Cytoplan are brilliant, we have been using their B12 sublinguals for a while now, and I ordered 4 bottles of vegan D3 yesterday. They arrived today! and there was an extra bottle in the order. Their products are great and they use the best forms of the nutrients available.

22 de abril de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I ordered organic vitamin c and was…

I ordered organic vitamin c and was very pleased with the speed of delivery. However the tablets were like none that I'd seen before, a capsule containing a fairly tasteless beige powder, how do I know it's what it says it is?

28 de março de 2020
Avaliação não solicitada
logotipo da Cytoplan

Resposta da Cytoplan

Hi - thanks for your comments - the label on the product is your guarantee of nutrient levels and formulation. These are rigorously checked for quality and analysis so you can be sure that what you are buying is what you receive.
We don't add colours, flavours or artificial ingredients etc to our products, so the raw materials is in the colour and appearance it is naturally found.

best wishes
Rachel

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