I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Ver mais
A empresa respondeu
We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Ver mais
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Ver mais
You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Ver mais
A empresa respondeu
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Reino Unido
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Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
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Darch has sadly done an injustice to our small business over the past two years. Creating delivery notes for oil that in fact was not delivered. They are owned by a larger company who does not care. With little way to prove, my small business has paid out thousands for oil not received.

Resposta da Darch Oil
Fantastic service, as always! Easy to order online, or if ordering via phone the staff are always friendly and happy to help. The delivery drivers are always respectful and careful on our property when delivering the oil. Highly recommend!
Your drivers went to a lot of trouble to deliver the oil given that there was scaffolding in place making access to the tank difficult.
Easy to use website and an on time delivery, good service.
To be honest the service quality has gone down, I have never had to pay for a quicker delivery & then have to wait 4 days for it to turn up, paying the extra should get the delivery next day! doing this makes the oil dear when purchased through your company..
Always oil at competitive price and delivery made when stated. Drivers always friendly and respectful of property
Easy website to use, great communication about delivery time.our delivery was dead on time.
As ever arrived on time great communication with the driver
Helpful driver, I was running behind my schedule and he was very helpful.
Five star service and a very early delivery for the oil.what a wake up call.
I was not home when oil was delivered but when I returned the garden smelt strongly of oil. I could see signs of a spill on the side and underneath the tank. As it's a bunded tank I don't know how much is inside. I told Darch and sent photos as requested but have heard nothing.
The review above eventually prompted a response from Darch and they agreed to visit and assess the situation. They agreed there had been an external spillage which they cleaned as best they could and said the driver had been rebriefed.

Resposta da Darch Oil
No hassle simple order process and delivery was all good.
As ever, we tell them that their lorry cannot come mare than half way down our drive. Yet again, they failed and drove most of the way down dislodging the sleepers on one side. I have a big job to do now to re-align them.
Following the review Darch oil have contacted us and apologised, and assured us that this will not happen again. They have also said that they will give us a refund for some the cost of the last delivery and in future send out smaller lorries. Based on this reply I am updating this review.

Resposta da Darch Oil
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