Darch Oil Avaliações 

558
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Ver mais

Avaliado com 1 de um total de 5 estrelas

You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Distribuidor de Combustível

Escrito pela empresa

Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

558 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(558)

55 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Super helpful

We had ran out of oil due to a faulty Watchman and were desperate for some oil. Everyone that we dealt with at Darch - from the original call to our trip to the depot was fantastic. Not only could we just rock up and get the oil from the pump, but they also had containers which we could buy, helped us fill them up, great price and put us on a quick delivery. Nothing was too much trouble. Great friendly staff and I would definitely recommend Darch.

2 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Some unreliability in delivery dates

I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was a big one. Friendly delivery driver but delivered 1 litre more than pre-paid order. I then owed 72p but bill made me liable for a £10 late payment charge on the whole amount if not settled immediately.

Long standing customer of Darch but pre-Christmas may have added pressure.

30 de novembro de 2024
logotipo da Darch Oil

Resposta da Darch Oil

Hi James,

I understand my colleague Tracey has already been in touch regarding your order, and we sincerely appreciate you taking the time to amend your review and increase the score.

We apologise for any delays in delivering your fuel. The lead-up to Christmas is always a busy period for us, and we work hard to ensure no one is left without their fuel during this critical time.

To clarify, our invoice terms and conditions do include a £10 charge for late payments as standard. However, we would have written off the 72 pence rather than apply the fee—especially as we over-delivered on your order!

Thank you once again for your understanding and feedback. We hope you have a wonderful New Year.

Kind regards,
Andy

Avaliado com 5 de um total de 5 estrelas

Chris, The Christmas Delivery Driver

I would just like to make special mention of Chris, the Christmas Delivery Driver. Yesterday he tried to contact us all day about our delivery: my husband thought it was a scam caller, and my mobile was turned off. Eventually, late in the evening, he finally got through. He was ringing to tell us that he would be making his delivery at 6 am today and didn’t want us to be alarmed. How courteous is that?

19 de dezembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good prices but poor contacting

Prices for home heating oil are competitive. However, despite having requested on more than one occasion & being assured there is a note on file, they do not contact me before delivery. Consequently, the side gate and the tank lid are locked & delivery is not possible if I am not home.

Update 15/12/24: I have sent you the information you requested in your response.

17 de setembro de 2024
Avaliação não solicitada
logotipo da Darch Oil

Resposta da Darch Oil

Thank you for your feedback. We're glad to hear you find our prices competitive, but we’re sorry for not contacting you before delivery as requested.

To help us investigate this and prevent it from happening again, could you please send your address and/or account number to feedback@darchoil.co.uk? We’d like to ensure your preferences are properly noted for future deliveries.

Thank you for bringing this to our attention—we appreciate the opportunity to improve our service.

Kind regards,
Andy

Avaliado com 3 de um total de 5 estrelas

Driver training new employee

Driver training new employee. Ended up filling my tank with the wrong fuel !!! It was sorted a few days later when they drained tank and refilled with correct fuel. So not the best experience but they did sort it.

5 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

Great service

It was a couple of days after due delivery date, but they kept me well informed, the delivery driver was very apologetic and polite …. Great service

5 de setembro de 2024

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