Darklight Design Avaliações 

94
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We used Darklight Design for both the lighting design and the lights for our home project, and had a fantastic experience. The team were always happy to help, quick to answer our questions and patient... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From the first time we contacted Darklight Design they have been super helpful and welcoming and have lighting options we had not seen from other retailers. They were clear on the lead time that woul... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We needed help adding some new lighting to our kitchen space and Chris did an amazing job at pulling together the lighting plans and specifying some beautiful products for us to choose from. He was al... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Had what I wanted - Trimless/plaster-in MVHR valve, at a good price. Bit of a wait - couple of weeks, I guess product was imported from EU. No complaints at all.

A empresa respondeu

Detalhes da empresa

  1. Loja de Iluminação
  2. também em
  3. Consultor em iluminação

Informação fornecida por fontes externas variadas

We're Darklight Design, an independent lighting consultancy that specialises in the design & supply of beautiful and functional lighting schemes for both domestic & commercial properties. We've been producing creative lighting designs throughout the UK and Europe for over 20 years. For beautiful lighting that makes your life easier, the best indoor, outdoor & architectural lighting is right here on your doorstep. Our online designer lighting store mixes famous designers with fresh new talent, just waiting to be discovered.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

94 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,8

Todas as avaliações

(94)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service

After some initial challenges placing an order via their website, the team at Darklight Design helped solve the issue very quickly. I have now received the order, which I am very happy with, and would definitely use them again.

8 de junho de 2023
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the review, glad we were able to solve the web issue & that you're happy with your purchase. If you need anything else you know where we are!

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

I would love to buy on Darklight again.

I would love to buy on Darklight again. The shipping was much faster than expected, only took 5 workdays to arrive at Taiwan. The customer service also replied in a timely manner when I had questions. The overall experience definitely deserves a 5 star!

2 de maio de 2023
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the review Max. We love what we do, so it's amazing to hear when our customers are happy. If you need anything in the future, you know where to find us.

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

External Lighting Scheme

My wife & I decided on installing a garden lighting scheme which was designed by Darklight Design. It was subsequently installed by a recommended electrical contractor who has been most attentive ensuring our satisfaction was achieved.
The installation was carried out during 2019 providing front, rear & side gardens illumination uplighting specified shrubs. The result has given us a garden display much admired by guests and complimenting planting during darkness. Darklight Design have been helpful replacing faulty spots during the guarantee period living up to their obligation and can be recommended.

10 de março de 2023
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the lovely review, we're glad that your garden lighting is living up to your expectations.

Hopefully you don't have any further issues but if you do, you know where we are.

Thanks again,
Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Great service

I contacted customer service because the standard measurements on one of the products that I wanted to buy from Darklightdesign.com would not fit in my house. The company responded quickly and was very helpful in finding a solution for me. New emails that I sent was answered right away. I also needed international shipping, which was organised for me. I payed everything by link and it was safe and smooth.

28 de fevereiro de 2023
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the review Veronika, so glad we could help find a lighting solution that works for you.

All the best,
Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, great products, great value.

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the review, glad to be of service!

Regards,
Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Working with Jack at Darklight Design…

Working with Jack at Darklight Design was a pleasure. The two lamps I bought were shipped all the way to my home in Berkeley, California. One of the shades arrived slightly dented, but Jack immediately got on it and quickly sent me a new shade (as well as a whole new lamp, which was a very pleasant surprise). I highly recommend Darkligh Design. Good service and beautiful products.

7 de novembro de 2022
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the review. Jack will be very pleased to hear that you're happy with his service, now we just need to keep his head from getting too big...

Enjoy the lamps,
Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

I don't usually post reviews but............

I don't usually post reviews, but the service from Darklight Design has been outstanding! Jack Linturn provided a couple of free samples some time ago and never hassled us to place an order. We placed our order yesterday with delivery expected 1-2 days, and it arrived first thing this morning. Thank you to Jack and the team for such fantastic service!

4 de novembro de 2022
Avaliação não solicitada
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Resposta da Darklight Design

Thanks for the lovely review, I'll pass on to Jack.

Have a great weekend,

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

DarkLight Design excellent service and products

I have worked with Richard at DarkLight Design on several of our projects. The service they offer is excellent both products and design.

I would not hesitate to recommend them

4 de outubro de 2022
Avaliação não solicitada
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Resposta da Darklight Design

Thanks for the lovely review Maria, Richard is blushing as I type...

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Richard was super helpful with the…

Richard was super helpful with the lighting design for our games room - would definitely recommend Darklight for your project.

12 de agosto de 2022
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the review Jack, I'll pass it onto Richard. Happy gaming!

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Really lovely people and excellent…

Really lovely people and excellent design - really happy with the final outcome and would recommend to friends and family

25 de abril de 2022
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Excellent news, thank you Carol for the lovely review. We hope that our work gives you many years of enjoyment, & we look forward to meeting your friends and family in the future ;-)

Enjoy the upcoming bank holiday weekend,
Matt & the Darklight team

Avaliado com 5 de um total de 5 estrelas

Really excellent service and a…

Really excellent service and a fantastic range of high quality and well designed lights, at very reasonable prices. Very highly recommended.

28 de fevereiro de 2022
Avaliação não solicitada
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Resposta da Darklight Design

Thanks for the review Steve, we're always happy to help.
Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Good customer service to rectify an initial issue.

Original review: Service was OK, but delivery charge for a parcel of 10cm x 10cm x 5cm of £15 is ridiculous.

I'm now updating my review after the company got in touch to rectify the situation. Often the way a company deals with an issue is the best reflection of how they operate.

20 de janeiro de 2022
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Hi Charles, thanks for your feedback.

We’re sorry that you had issues with our delivery charge, our system defaults to a £15 UK delivery charge on items under £300. It seems that this particular product was missing the shipping data on our system. I’m going to email you directly with my colleague in sales cc’d in, I’m sure we will be able to review the delivery cost on your order.

Avaliado com 5 de um total de 5 estrelas

Competitive pricing AND excellent service...??

My wife and I were looking to purchase several Daphine Floor Lamps from Lumina and although there were many companies selling them in the UK, I was initially attracted to Darklight by their competitive pricing and their website seemed very professional.

However, I thought I'd take the time to check their reviews as there are a lot of companies offering cheap prices but then delivering terrible service. After seeing the reviews on Trustpilot I immediately placed my order and we were NOT disappointed!

The team was extremely quick to respond and we received our beautiful lights 2 days after ordering. I'll be going back to Darklight for any and all future lighting needs.

A big thanks to Chris, Matt and the rest of the team!

19 de novembro de 2021
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the lovely review William, we're so glad that you & your wife are happy with your floor lamps. Great choice with Lumina Daphine btw, it's a real favourite here!

We look forward to hearing from you in the future.

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Good price and excellent service

A wonderful online shopping experience. Good price and excellent service.

20 de setembro de 2021
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks Chris, we're glad that you enjoyed using our website.

All the best,
Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Happy customer!

Very good communication experience with the professional team at Darklight to order the tempo vivace pendant lamp by Arturo Alvarez, and I am in LOVE with the light!!!! Dreamy and magical piece of art! sent to me safely all the way to AbuDhabi.

2 de agosto de 2021
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the lovely review Ahlam. We're so glad you love the Arturo Alvarez Tempo Vivace as much as we do & received it safely, you're right it really is a beautiful piece of art!

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Great and friendly company with an exciting range of lights

From the first time we contacted Darklight Design they have been super helpful and welcoming and have lighting options we had not seen from other retailers. They were clear on the lead time that would apply as the lights we chose were manufactured in Spain and this proved accurate. Their response time to any contact throughout the process has been rapid, friendly, and accurate. If and when we need more lights, they will be our first port of call.

14 de julho de 2021
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Brilliant, thanks for the lovely review. Lighting really is a passion for us & it's so rewarding when that translates into a great experience for you. We're looking forward to helping you with any lighting conundrums that you may have in the future!

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Lighting Design

We are so glad we decided to use Darklight's lighting design service for our house renovation. Richard was very patient and came up with some great ideas we would never have thought of our selves. Now the house is finished the lighting is working so well, Darklight's lighting design was one of the best things we spent our money on.

3 de julho de 2021
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks for the lovely review Gavin, brilliant news that you're happy with your lighting design. We hope that you enjoy your newly renovated home!

Matt & the DD Team

Avaliado com 5 de um total de 5 estrelas

Rich and the guys provide a great…

Rich and the guys provide a great service. The quality of the products are the best on the market and I will always recommend them before any other lighting designers.

27 de junho de 2021
Avaliação não solicitada
logotipo da Darklight Design

Resposta da Darklight Design

Thanks Jack, great to hear that we're meeting your expectations.

Matt & the DD Team

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