Deliverr Avaliações 

344
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Deliverr was excellent before the Flexport acquisition. After that, everything went downhill: poor customer support, heavy bureaucracy, and constantly changing policies. What used to be simple and sel... Ver mais

Avaliado com 5 de um total de 5 estrelas

We'd been thinking about Deliverr when we were super busy around last Q4. When we had a chance to start with Deliverr, Amir Bavani, our account manager, stepped into the set up process. Amir is prof... Ver mais

Avaliado com 1 de um total de 5 estrelas

First, yall misspelled your name. Second, I'd prefer less spam from Timothy Murray, Deliverr Account Executive. I understand that you spent good money buying my name off of some list. That's not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Going above and beyond is always appreciated. We had an issue with a claim that fell outside the covered window. The system immediately rejected any attempt to file claim. But we needed to explain wha... Ver mais

Detalhes da empresa

  1. Provedor de soluções em e-commerce
  2. Serviço B2B

Escrito pela empresa

Deliverr provides modern logistics and fast fulfillment to help companies of all sizes achieve 1- and 2-day delivery, and simplify their operations. With a vast network of 40+ warehouses, 2 cross-docks, and best-in-class logistics technology, Deliverr helps you meet customer expectations with fast 1- and 2-day fulfillment. We are directly integrated with your eCommerce marketplaces and channels, and manage the entire fulfillment process across all your eCommerce channels for maximum visibility.


Informações de contato

  • 110 Sutter St, 94104, San Francisco, Estados Unidos

  • deliverr.com

3,3

Bom

O TrustScore é 3.5 de um total de 5

344 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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3,3

Todas as avaliações

(344)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service with Deliverr

Great experience so far with Deliverr! Sean has been incredible and always available since our first contacts and during the whole onboarding process, and Abby was extremely helpful for the tech-related matters and integration of our platform. So far shipping has been fast & reliable. Can only recommend!

8 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful and Responsive

I've been contacting them almost every day just to make sure they ship my orders to avoid any issues or delays and they have been very helpful and very responsive. Thank you!

30 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommend for Ecommerce Sellers

Excellent service, great interface for shipping products through API Bigcommerce (and others) online. 2-day, 3-day, standard, pick and pack, fair pricing and efficient. Been using Deliverr for over 2 years and they have been upgrading and always making the website and warehouse options better. Highly recommend.

30 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stay away

Stay away! Consistently late or packages lost. Way too many issues with delivery especially if you use Amazon or Walmart. Just awful.

16 de junho de 2022
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi Richard,
We are sorry to hear you had a negative experience with us. We value our merchants and wanted to make sure we understand and can amend the situation. A senior member of our support team has reached out to learn more about your experience and try to find a solution.

Avaliado com 5 de um total de 5 estrelas

Dealing with Deliverr's customer…

Dealing with Deliverr's customer service is a pleasure. I was missing some inbound inventory. Deliverr opened a ticket and continued to follow it through for days. Leo continued to check in to let me know that they did not forget about the issue but needed more time and would get back to me with a resolution. About a week later I heard back and they resolved the issue. It was nice to know that although the ticket remained opened for some time, the ticket was not neglected.

15 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Deliverr Actually Does Deliver

I can't say enough wonderful things about Alex. He kept in contact with me every step of the way. He contacted Walmart in an effort to speed up the process. He was ALWAYS pleasant, polite, and professional. I DO NOT know what I would have done without his help. I am eternally grateful to Alex.

5 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Consistently impressed!

I am continually impressed with the personalized, quick and refreshingly sincere customer service from Deliverr. It's amazing to have such a relationship with a company that can also deliver across such a large platform.

26 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Many thanks for my old friend Henry who…

Many thanks for my old friend Henry who helped us solved problem 3 times . We can't found 47pcs goods and let him know immediately in 16th May. He sent correct tracking number in next day. Thank you!

25 de maio de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely disappointed

Extremely disappointed. When you receive a big order and Deliverr needs to fulfill order from more than five different warehouses, the order automatically gets cancelled without any notice. So your order will be unfulfilled until you take a notice of it. Deliverr has not been able to resolve this issue. Also, they do not own any of their warehouses and they keep on shifting the inventory locations so frequently that a lot of your product will become unsellable during this transition. If this were to happen once a year when their lease is up, it is acceptable, however, lately I have been happening every month it seem. To top all this up they just sent me an email stating I owe them $9000 per month in long term storage fees since they miscalculated the long term storage fees for the past year. There seems to be lack of transparency dealing with them lately.

21 de maio de 2022
logotipo da Deliverr

Resposta da Deliverr

We are sorry to hear you've not been receiving the service you expect with Deliverr - Our team would be happy to work through any of these concerns with your account and has requested more information

For clarity on our recent email on long term storage fees - These are not back-charges on any missed billing just notification of an expected change in billing as these fees are corrected going forward

Avaliado com 5 de um total de 5 estrelas

Deliverr helps us win the buybox + treats us like a partner

Deliverr has been a great platform for us allowing us to sell on Walmart eBay Wish and Newegg.com along with Amazon. This perfectly complements our FBA business by providing a second warehouse to ship goods from that has war shorter handling times compared to MCF. They also seamlessly integrate fast tags which helps us with the buybox on Walmart and other channels, compared to other sellers using regular 3pls or their own warehouse. Their customer service is also fantastic. Due to a change in one of their warehouses software's some of our old inventory sku's were lost. Deliverr made getting reimbursed seamless. Weve had similar things happen to traditional 3PLs which always made excuses. Deliverr treated us professional and solved the issue. Highly recommended as an affordable and scalable partner from small to growing business.

21 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very responsive and helpful!

The Deliverr team is very responsive and helpful! Often time many issues happened in logistics and we really need partners who are good at problem-solving. Would love to continue working with Deliverr.

26 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent logistics partner

I have been a customer of Deliverr since October of 2020. I was a bit nervous at first to trust someone with my inventory like this, but I saw the potential in the fast tag program.

I have been an internet marketer for a decade, so I immediately saw the value of being able to compete with Amazon on free fast shipping, which everyone knows is a problem in eCommerce when you start to scale.

Like any 3PL there are always issues with the carriers, inbounds etc, however, what I can say is that Deliverr has always maintained EXCELLENT communication with me and they often have gone above and beyond to help me solve problems with sometimes out of the box solutions.

I like to be very proactive with communicating my needs as a seller to Deliverr, I have worked with various dev teams inside the company to help improve dashboards, processes, and more. They have been very receptive to new ideas and where they are today is light years from where they were back in 2020. They are very very active in developing new and intuitive features that I really think will separate them from any of the competition.

My sales have pretty consistently been up 13% on average all year round due to the fast tag program. It's pretty hard to argue with that.

Deliverr makes it easy for a one-man show like me to manage a multi million dollar site single handed.

14 de abril de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Love the Customer Service!

Love the Customer Service!

The Deliverr team is great at resolving any issues we may have with our orders. Deducting one star as I wish they did not partner with Axlehire - sadly, we have had some complications with that specific carrier and some customer complaints about that carrier as well.

12 de abril de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't believe the fake 5 star reviews

Don't believe the fake 5 star reviews. They subcontract out and send your inventory to a lot of random warehouses that they do not manage or have any control over. I have spent the last YEAR phasing my inventory out, due to consistent inventory "disappearances". A YEAR LATER they are still mysteriously discovering my lost inventory here and there...and their reports are always wrong so there is no way you can truly reconcile your inbounds with orders. To remove your inventory, it's CRAZY expensive, so you will be held hostage trying to sell down stock if you want to stop doing business with these guys. My staff spent more time opening up tickets than doing their daily work.

8 de abril de 2022
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi JS, We are sorry to hear you had a negative experience with us. We value our merchants and wanted to make sure we understand and can amend the situation. A member of our team will reach out to learn more about your experience and try to find a solution.

Deliverr

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