Deliverr Avaliações 

344
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Deliverr was excellent before the Flexport acquisition. After that, everything went downhill: poor customer support, heavy bureaucracy, and constantly changing policies. What used to be simple and sel... Ver mais

Avaliado com 5 de um total de 5 estrelas

We'd been thinking about Deliverr when we were super busy around last Q4. When we had a chance to start with Deliverr, Amir Bavani, our account manager, stepped into the set up process. Amir is prof... Ver mais

Avaliado com 1 de um total de 5 estrelas

First, yall misspelled your name. Second, I'd prefer less spam from Timothy Murray, Deliverr Account Executive. I understand that you spent good money buying my name off of some list. That's not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Going above and beyond is always appreciated. We had an issue with a claim that fell outside the covered window. The system immediately rejected any attempt to file claim. But we needed to explain wha... Ver mais

Detalhes da empresa

  1. Provedor de soluções em e-commerce
  2. Serviço B2B

Escrito pela empresa

Deliverr provides modern logistics and fast fulfillment to help companies of all sizes achieve 1- and 2-day delivery, and simplify their operations. With a vast network of 40+ warehouses, 2 cross-docks, and best-in-class logistics technology, Deliverr helps you meet customer expectations with fast 1- and 2-day fulfillment. We are directly integrated with your eCommerce marketplaces and channels, and manage the entire fulfillment process across all your eCommerce channels for maximum visibility.


Informações de contato

  • 110 Sutter St, 94104, San Francisco, Estados Unidos

  • deliverr.com

3,3

Bom

O TrustScore é 3.5 de um total de 5

344 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,3

Todas as avaliações

(344)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Customer Service is Quick!

Alain was super responsive and quickly resolved our issue with incorrect fulfillment fees. We got fully reimbursed for the shipments that were sent out incorrectly!

10 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

Great, they were able to take immediate action after I called their support.

9 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Manual Order Entry

I was trying to enter a manual order and was not selecting the country, thinking it was set to default as the US. Henry helped me very patiently, systematically checked all the possible reasons for the error, and let me know where the problem was.
Thank you Henry for your help.

7 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cause of shipment delay resolved successfully

My item couldn't be shipped immediately by Deliverr. I kept getting the message that it's because of the buyer's address, although the buyer kept re-confirming that it's correct. Had to re-order the shipment. After about 10 days, Deliverr support staff found out that it was because of USPS limitations on parcel size. From that point, within about a week, support staff arranged for DHL to handle the shipment. Although overall it got shipped about 20 days later, Deliverr support team was constantly in touch informing me of every step in the resolution process. Since they only recently launched their international shipments, I rate this experience as positive overall.

2 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hervorragende, individuelle Betreuung

Ich bin von ungefähr 2 Monaten mit Deliverr in Kontakt gekommen und kann seit dem nur Gutes berichten. Der für uns zuständige Mitarbeiter Sean Tran hat uns die Plattform und deren Dienste ausführlich erklärt, ging Installations- und Verknüpfungsprozesse mit uns gemeinsam durch und war jederzeit erreichbar, per Email und auch für kurzfristige Anrufe. Also eine klare Empfehlung unsererseits für alle, die in einer Zusammenarbeit viel Wert auf einen seriösen, kompetenten und freundlichen Partner legen.

1 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reliable and Quick Service

I have been using deliverr for the last 3 months.
Never had a delay in making our shipments.
I would really recommend this company for making fast deliveries.
Henry was helpful in solving my problem,
Customer service is also quick and they solve the problems in a timely manner.

24 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you

Thank you, Henry, for understanding and resolving the issues faced by your clients like Castle Arts.

24 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would highly recommend for new shops

Rachel and Alfredo are always a pleasure to work with, would highlight recommend them and Deliverr! It's incredibly easy to connect to your store and get started. Thanks again for all the support!

18 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Andrew understand business

Fulfillment for marketplaces is a tough thing to get right because each marketplace has its own quirks and bugs. In 37 years of business, I've dealt with plenty of people who talk a big game about customer satisfaction but fall way short. Andrew is an elite company ambassador who makes me believe he will be successful. Has a passion for making things right and it shows.

He does his best to tackle the problems head on , even if its a tech issue ( which it usually is) but I'm not giving up because he actually gives a 💩 !!!!
I used Deliverr in the past and was totally disappointed and frustrated so I threw in the towel. The major issue was Amazon was penalizing us the seller because Deliverr provided tracking numbers which they consider invalid. My humble opinion is flagging and eliminating the carriers that dont communicate properly with Amazon will go along away to solve these issues, I'm sure we are not the only seller facing this!!! The issue is still not solved yet !! My concern is not getting my account shut down, but I'm confident Andrew will get to the bottom of this and make it right whether it means getting live human beings at Walmart or Amazon to communicate the problems to Deliverr techs and vice versa.

From my humble experience, if programmers reviewed and tested their programs with business people (99% are NON-Techies) who actually use the services it would be a User-friendly experience. things would go much smoother without the unintended consequences!!!
we need more Andrews!!

7 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service & communication!

I have been extremely satisfied thus far using Deliverr for fulfillment! A huge part of that has been because of the superior service Andrew Gubler has provided our business from setting up accounts to integrations and shipments. Anytime I have had a question it is always answered immediately and has been resolved with clear communication. Customer service like Andrew has provided is becoming harder to come by and is golden!

6 de janeiro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

They could be unbeatable

Multiplatform integration, reliable and fast, fulfillment service. Responsive when it comes to partner support. What to expect more? Maybe a returning managing solution, which is essential to e-commerce....

9 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

On-boarding with Amir Bavani was a breeze. He was responsive, informative and most importantly, enjoyable to work with. Highly recommend.

3 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Accountability...

Customer service is always quick and helpful. Inbound recently gets received within 3days. Accountability 👍🏾..
Been with them for more than 2years lots of improvements. I work with two other fulfillment centers and I'm in a position to say Deliverr is TOP.

1 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Above and beyond, truly superlative customer service!

An order had gone missing, but Henry at Deliverr was a dream to work with in resolving the missing item. He and the rest of the team responded within hours of my email and had a resolution within a day. In all communications, he was clear, upfront, and friendly, which is all too uncommon in the time of customer service bots. Deliverr and Roterunner swiftly worked together to solve a problem and just seem like terrific humans. I'd happily do business with them again!

29 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

EXCELLENT SERVICE!!

Our company, Digital Beauty Group requires a reliable 3PL that can handle our needs and connect to all the marketplaces where we sell our products.

Deliverr provides us with a seamless and pain-free experience, which allows us to focus on our core business without having to worry about B2C shipping.

Deliverr's customer support is phenomenal and our account manager, Damian, is truly the best. He goes above and beyond to ensure we're getting the best service. I feel like he cares for our business as if it were his own.

There are a lot of 3PL solutions to choose from but it would be hard to find a solution as perfect as Deliverr.

Craig Romero
CEO & Co-Founder Digital Beauty Group

18 de novembro de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi Craig,

Thank you so much for taking the time to write this review! We really appreciate the feedback, and will be sure to let Damian know that he's doing a great job!

Sabra,
Deliverr

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