I signed up and started receiving magazine but after four issues the magazines stopped coming. Customer care say we have not paid but we have provided proof we paid and since then after 11 emails an... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bunch of cowboys who never send free gifts. We subscribed to a special offer of EVO and also OCTANE, both great magazines. Supposed to come with a free toolkit. DENNIS publications are just a bunch... Ver mais
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Like the review i have just posted against Autoexpress magazine, Dennis publishing (the owners) are missleading customers with marketing scams and gifts that dont turn up. Not good in my view. I spo... Ver mais
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I purchased a digital and hard copy subscription of Octane this month as a gift. Login details sent immediately and they worked fine. Seven days later login stopped working and it now says 'expired.... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
21st Century Magazine and Digital Publisher
Informações de contato
31-32 Alfred Place, WC1E 7DP, London, Reino Unido
- 020 3890 3890
- hello@dennis.co.uk
- dennis.co.uk
1,3
Muito Ruim
178 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Non receipt of magazines
I took out a subscription to Web User in February and so far have only received the first 2 copies of my sub. Like others I have been offered online version and an extension of a few weeks sub and back copies. I don’t want to read it online and none of the rest helps when you don’t receive anything at all. I spent some time on the phone to them last week which ended with a promise that someone would call me but no-one has.
7 de julho de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Lynda,
I hope you are well?
Thank you for contacting us regarding your Web User Subscription. I am so sorry to hear you are experiencing problems with the delivery of Web User Magazine.
As you may be already aware, unfortunately due to the current pandemic some areas of the country are still currently experiencing minor postage delays - and a very small percentage of are subscribers may have or are currently experiencing minor delays with their subscription. You can find out more about these minor delays at https://www.royalmail.com/coronavirus - I hope you understand. We are working closely with Royal Mail daily to ensure all subscribers receive their subscriptions on time as normal, and doing everything we can to compensate for any subscribers who are experiencing missed or delayed issues during this pandemic.
I am very glad that you have been provided with a free digital subscription, an extension of your subscription and that replacement copies have been delivered to you. However, I completely understand your frustration and disappointment with the delivery service. I would be more than happy to send out replacement copies of the issues you have missed and help try to resolve these delivery problems you are currently experiencing. Please could you contact me personally with your address details via email at customercare@subscribe.webuser.co.uk.
Once again please accept our apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
Non delivery
Have been a subscriber to the Week for a number of years now. Towards the end of last year the non delivery started, now it's a regular occurrence.
Royal mail have repeatedly been blamed. I was told that deliveries would be carried out on the Monday after the due date and this also failed.
I started making phone calls on the Tuesday/Wednesday of the following week, only to be informed that it was Royal Mail and there was nothing that could be done.
They then offered me the online version for free, but I cannot read a magazine on my phone, so that doesn't help.
At the same time two of my friends/colleagues also subscribers to 'The Week' have had no interruption to their deliveries.
I was offered an extension to my subscription for the weeks that were missed but that doesn't help as this may continue indefinitely.
Recently three previous undelivered issues arrived in the post which I find pathetic. Old magazines as well as old newspapers are recycled as they ought to be.
I have now cancelled my subscription with immediate effect. I have really enjoyed reading 'The Week' but nobody wants to read a magazine that's at least a week, sometimes two, old. It's such a pity as it's a great magazine.
29 de junho de 2020
Avaliação não solicitada
Resposta da Dennis
Hi,
Thank you for your feedback, and I hope you are well.
I am so sorry to hear of your delivery problems with your Week Magazine subscription, and that you have now canceled your subscription.
As you may be already aware, unfortunately due to the current pandemic some areas of the country are still currently experiencing minor postage delays - and a very small percentage of are subscribers may have or are currently experiencing minor delays with their subscription. You can find out more about these minor delays at https://www.royalmail.com/coronavirus. I hope you understand. As a loyal subscriber to The Week for many years, you will understand that delayed issues have never been a problem to many of our subscribers prior to this current pandemic. We are working closely with Royal Mail daily to ensure all subscribers receive their subscriptions on time as normal, and doing everything we can to compensate for any subscribers who are experiencing missed or delayed issues during this pandemic.
I am very glad that you have been provided with a free digital subscription, an extension of your subscription and that replacement copies have been delivered to you. However, I completely understand your frustration and disappointment with the delivery service; and I am very sorry to hear you have now canceled your subscription. I would be more than happy to personally send out replacement copies of all the issues you have missed of The Week during the Lockdown. Please email me at kerin@theweek.co.uk to confirm.
Once again please accept our apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
Dennis Subscriptions ~ avoid like the plague
Took a subscription for Cyclist magazine beginning of April. Quickly took my money but have not received one magazine to date. They blame Royal Mail saying our post is delayed ~ by 2 months... really?! They then promise to send you replacement magazine that of course never arrives. Now after wasting far too much time chasing I asked them to refund me. Still waiting. Then around an hour ago I get an email from Barclays saying a direct debit has just been set up by Dennis Publishing. It’s quite unbelievable. I will be speaking with Barclays in the morning to ask them to refund my money & cancel this direct debit.
I wish I’d read the on line reviews of this company before entering into this subscription. You just wouldn’t believe that you could encounter such problems. Disgusting way to treat customers, they are nothing more than thieves, pure & simple.
11 de junho de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Jo,
I hope you are well,
Thank you for contacting us regarding your Cyclist Subscription. I am so sorry to hear you are experiencing problems with our subscriptions service and have had such difficulties with the delivery of Cyclist Magazine.
I would be more than happy to help you and resolve these problems. Please could you contact me personally with your address details via email at joe_spain@dennis.co.uk. I understand you may wish to cancel your Cyclist Subscription, but I would like to send you replacement copies of Cyclist that was promised.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
had horrific experiance with their so…
had horrific experiance with their so callled supprt (chat) now want to cancel but they are putting barriers in place. You cant cancel using the onine "manage my subscriptions" chat support will not allow cancelations insisting i call them, called them twice during their opening times shown on website and quoted during chat support but each time get message saying closed, told chat this and they sugested i call the number i had just told them was not oppen, they then quoted the oppning times again, again i informed them i had called twice durring opening times, so again suggested tha i call (same number) ahhhh! just kept going round in circles! email said they cant reply to emails due to covid, so n way to cancell by home, chat, "manage my subscriptions" or email Disgracfull
6 de junho de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Stuart,
Thank you for contacting me. I hope you are well.
I am so sorry to hear of your recent experience with our Customer Service Team via our Live Chat service. I hope this hasn't caused you too much distress.
I have contacted you directly this morning via email in response to the email you sent to me over the weekend. Please check your inbox to see my reply.
Thanks,
Joe - Subscriptions Administrator
I ordered a Windows 10 Pro DVD from…
I ordered a Windows 10 Pro DVD from Cleverbridge and they sent me a download and then told me to wait betw 7 and 21 days for the DVD.
After 7 days without further info/contact, I chatted online with Chris W of Dennis Publishing around 6 pm in the evening. He told me the staff have gone home and I should call again tmr. He did remind me that the order takes betw 7 to 21 but since he said to chat again tmr, I did. However, I just got off the chatline with him (same guy) and without checking with Cleverbridge, he berated me that he'd told me to wait for 21 days. So I reminded him that he told me to call again - so that he can check with Cleverbridge. I gave him a bad rating and then he cancelled my order. And ended the chat. What kind of service is this???
Someone from Creativemark (who are they? Not sure) reviewed the above, investigated and emailed to say they "regret not meeting the standard of service we would normally expect". And posted out the DVD which I have since received, fully complimentary too!
So I've changed my review to reflect that it does help to complain.
4 de junho de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Joan,
I hope you are well?
I am so sorry to hear you have been experiencing delivery issues. Unfortunately, due to the COVID-19 there has been some minor delays for certain orders - especially if these are overseas orders. Please could you email subscriptions@computeractive.co.uk with your subscription details so we can look into this for you and resolve the problem.
Thanks,
Joe - Subscriptions Administrator
The Week and the Week junior are…
The Week and the Week junior are fantastic publications and I would still love to be receiving them, however the customer service at Dennis is absolutely shocking. I can't bare to go through the details again but if you are tempted to subscribe then my advice would be to stay clear. You will no doubt be billed for magazines you don't receive and then be passed form pillar to post. When you are told you are getting refunded, it does not materialise. I have found the whole experience quite depressing.
30 de abril de 2020
Avaliação não solicitada
Resposta da Dennis
Hi,
I hope you are well,
Thank you for contacting us regarding your Week and Week Junior Subscription. I am so sorry to hear you are experiencing problems with our service and having difficulties trying to obtain a refund. I would be more than happy to help you and resolve the issues. Please could you contact me personally with your customer number and subscription details via email at joe_spain@dennis.co.uk.
Once again, please accept my apologies, and I look forward to your email.
Kind regards,
Joe - Subscriptions Administrator
Load of crap!!
Load of crap!!! Fell for the 6 magazine and free gift subscription and didn’t even get one or a free gift but were quick enough to take the full money out (not even 2 weeks later) got a refund of £1 6 month later 🤬
11 de abril de 2020
Avaliação não solicitada
Fraud
I’ve just checked my bank account and there’s a direct debit on my account I have no idea how or when this has happened I’ve never heard of this compony before absolutely disgusting...how the hell did you get my details?????? I’ll be reporting this matter that’s for sure!!!!
23 de março de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Alan,
Thank you for contacting us immediately.
I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.
I am extremely glad you have contacted you bank and reported this fraudulent activity on your account. Your bank will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/
Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk. We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Third month of trying to cancel subscription and get refund
My family have been avid subscribers of The Week UK Magazine since it's inception.
I prefer the paper copy to the digital copy which does not appeal to me at all.
I moved to Australia a couple of years ago, and after realising that they delivered internationally, decided to subscribe to print copy with a trial period of 6 free issues.
> 8th Jan 2020: I registered for a 6 week free trial of paper copies & was informed that I would receive my first copy on January 18th.
> 30th Jan: I emailed customer services to say that I had not received it yet.
> 31st Jan: Customer services asked me to remind them which address I was using (?!) and then said I would start to receive copies from February 8th.
> Feb 5th: January 18th and 25th copies both arrived. Feb 1st copy arrived a couple of days later.
> Feb 16th: I emailed customer services to say that I had not received anything since the 1st of February and was unsure whether I wished to continue with the subscription, as the inconsistency and delays were not worth the stress. I specifically put that I was not interested in a digital subscription. At this point I requested that NO MONEY was taken for the ongoing subscription, as I had at that point only received 3 of the 6 'free' issues I was owed.
>Feb 17th: Customer services replied saying they would escalate the situation and that I should expect issues to take between 7-10 working days to arrive. They advised that I would be added to the 'plain envelope' deliveries.
> Feb 19th: Money was taken from my direct debit for the subscription - despite my prior email asking them not to!!
> Feb 21st: I emailed to ask for the subscription fee to be refunded, or at least a hold was put on my account and for the matter to be escalated with the couriers etc, since I had still only received 3 issues since my subscription began on 8th January. Customer services then responded saying that I should expect issues to take 14-21 working days to arrive!
>Feb 22nd: I responded to say that the advice in the last email completely contradicted the email dated 17th February. I specified that I was not willing to subscribe to a weekly magazine that takes 21 working days to arrive. At this point I requested the subscription to be cancelled and a full refund for the payment recently taken (as I had done in the email dated Feb 21st).
>Feb 25th: I received an email that did not acknowledge any of my previous email, and simply said that I would be added to the 'plain envelope deliveries' despite the fact that this was supposedly done on Feb 17th. I responded saying that this wasn't good enough and did not make up for the fact that I had still only received 3 issues.
They responded saying that they would extend my subscription by another 3 issues.
>March 11th: I emailed to reiterate my request to cancel and be fully refunded for the subscription that I had paid so far. I have still not received the 6 free copies I was entitled to so am within my rights to be refunded, as I have not received the service for which I have paid. Since Feb 25th, I received the issue dated 14th February on the 4th of March, and issue dated 8th February on the 29th of February. I have still only received 5 issues since subscribing on the 8th of January.
>March 12th: Customer services emailed to suggest I might like to try their digital copy, despite already specifying in prior correspondence that I was not interested in a digital copy.
The Dennis Publishing Subscription Terms & Conditions specifically state " If, for any reason you’re not satisfied you can write to cancel at any time and receive a refund of the cost of all unmailed issues" and yet this seems to be an impossible task. I am still waiting to be refunded and have my subscription cancelled.
Having promoted the magazine to friends for years, now myself and family find ourselves advising people against it, at least for International services, where they clearly have a dispatch or delivery problem.
12 de março de 2020
Avaliação não solicitada
Lost Issues --Really
I took out a 6 month subscription, which started in January. I received the first few issue's, then I had an issue missed.
I filled in the missing issue form and was automatically replied to, they say it was posted and must have got lost in the post, they promised to replace it within 5 days.
After 10 days I still had not received the replacement, I filled in the form again and was again told that they did send it and it must have got lost in the post. Again they promised to send a replacement, and again after 5 days I did not receive it.
AGAIN I filled in the form for the 3rd time, to be told this time that the issue was no longer available, and my subscription will be extended.
I do not need extention, I took out a subscription so as not to miss an issue, but this has completely failed. I cannot believe that 3 issues got lost in the post.
Hurrah,,, after Joe got in touch he sent out the issue and I received it in 2 days. The way it should have happened about a month ago, happy now, changed to 4 stars
10 de março de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Michael,
I am so sorry to hear you have been experiencing major delivery problems with your subscription. I can assure you that the issues were indeed sent out by our Customer Care Team, but it seems they were indeed lost in the postal service. In very rare circumstances this may happen. We ask that delivery address details provided are correct to avoid disappointment. Did you contact our Customer Care Team to check your delivery details?
I am so sorry to hear you have cancelled your subscription. As a way of apology, I would be more than happy to resend any issues you originally missed. Please could you contact me at joe_spain@dennis.co.uk with your missed issue numbers and your delivery address and I will get these sent from our office today.
Please accept my apology for the delivery problems you have experienced.
Kind regards,
Joe
Who are these people "the week ltd"
Who are these people "the week ltd"? I just had a direct debit of £49.49 taken from my account. I've immediately phoned my bank to ask why and who these people are I never set this up. Never heard of the week ltd.. So my money is being replaced under the direct debit guarantee and direct debit cancelled from now on. I'll be checking my account regularly from now on to ensure no scammers have set up anymore unwanted future direct debits. The bank said the DD was set up in June 2019 but haven't taken anything until March 2020 I didn't notice it was even set up. I'll be checking alot more regularly from now on. I'll also be trying to find out who these people are that think they can just dip into my bank account. I never subscribed for any such nonsense. Absolutely disgusting how scammers of this nature operate in this day and age. How on earth did they manage to set up a DD from my bank in the 1st place. Santander are also looking into it. The phone number associated with the DD is 01454 642411 from the bank given to me..i tried ringing it but its a dead number. Santander are refunding me and trying to chase the money back from them now. So hopefully hear something soon about who these clowns are!!
6 de março de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Bernard,
Thank you for contacting us immediately.
I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.
Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.
I am extremely glad you have contacted you bank and reported this fraudulent activity on your account. Your bank will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/
Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk. We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Issues re direct debit
Actually I would give zero stars to this company!!!
Like a few others on this page I received an email saying that my direct debit has been set up and a subscription taken out in my name.
I have never even heard of the company or the magazine called The Week.
I am really worried that my details are being used
27 de fevereiro de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Jan,
I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.
As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.
Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again. Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
This company restarted my subscription…
This company restarted my subscription after a year and illegally and took a years subscription which they still haven't refunded after 3 weeks
AVOID LIKE THE PLAGUE
26 de fevereiro de 2020
Avaliação não solicitada
Cancelled my trial and kept my money!
Subscribed via Dennis to Auto Express on a trial offer 6 issues for £1 with a complimentary Autoglym Bodywork Wash & Protect Complete Kit.
The £1 was promptly taken by Dennis through Direct Debit and I started to receive the magazine.
Queried whereabouts of the gift after a month they said it must be lost and would re-send. Waited another month still no gift so queried once more and mentioned I'd only had two issues of the magazine.
They then said I'd used a Hot Deal offer and would not be taking any money (even though they already had).
They do not honour their own trial offers, I'm very disappointed. Took my money, only sent part of the magazines, lied about sending a free gift then kept my money!
Then they reply below and say to contact their customer service who will re send the gift? You couldn't make it up!
22 de janeiro de 2020
Avaliação não solicitada
Resposta da Dennis
Hi James,
It appears you have paid for this deal via Hot UK Deals. As you may already know, we regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
I am glad the £1 has been refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491. They will be more than happy to re-send the gift.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
Autoexpress marketing scams
Like the review i have just posted against Autoexpress magazine, Dennis publishing (the owners) are missleading customers with marketing scams and gifts that dont turn up. Not good in my view. I spoke to customer services today who are sending my gift now 10 weeks late and still say it iwll take 14 day to arrive. I will report back in two weeks. Readers beware :-)
6 de janeiro de 2020
Avaliação não solicitada
Resposta da Dennis
Hi Rob,
I am so sorry to hear you are experiencing delivery problems with your Auto Express subscription. I am glad you spoke to our Customer Care Team to resolve the issue of the missing free gift. Please let me know if your free gift has arrived?
Kind regards,
Joe
I'd give 0 stars if possible
I'd give 0 stars if possible. As many others have said I signed up for 6 issues + free gift. Received only 2, no gift. Phoned countless times to be told it's on the way and to wait.
Finally emailed customer care and was told an offer was posted by HotDeals and it was unauthorised... Absolute nonsense the offer was on your website. Nothing to do with HotDeals they just gave you more publicity.
My friend signed up in exactly the same way and received her gift within 2 weeks. Your T&Cs state that if you deem the offer to be abused you WILL NOT DEDUCT ANY MONEY. You deducted money, and have not honoured your end of the bargain.
Diabolical company, stay well away.
6 de janeiro de 2020
Avaliação não solicitada
False advertising, stay well clear
Shocking company to deal with. In the same boat as the rest of the others. Signed up for the 6 issues and free gift. Received only 2. When I contacted them to cancel the subscription they tried to persuade me to stay with them but I refused. Now when I query the missing issues it appears there is a standard response for ‘Joe’
Stay clear of dealing with these cowboys. It’s nothing but a scam
Would leave 0 rating if it were possible
31 de dezembro de 2019
Avaliação não solicitada
Don’t honour free gifts
Don’t honour free gifts with subscriptions.
27 de dezembro de 2019
Avaliação não solicitada
Resposta da Dennis
Hi Sam,
I am so sorry to hear you have not received your free gift. Please contact our Customer Care Team on 0330 333 9490 , and they will be happy to help resolve the problem you are experiencing.
Please don't hesitate to contact me if you have any questions or concerns.
Kind regards,
Joe - Subscriptions Administrator
They waste your life.
They put out promotions.
Accept your subscription.
Take your money as agreed.
Take more money, that was not agreed.
Don't send the promotional gift.
Pull the promotion, and cancel the subscription.
Make you fight tooth and nail to get your money back.
What a waste of my life.
…. There is zero point calling your customer care, you made it quite clear in numerous conversations (despite earlier confirmations the promotional gift was on its way) that you were pulling the promotion, not sending the gifts, and simultaneously took money by direct debit which was not scheduled to be taken for 6months. Then I had to waste more of my life on numerous communications to get my money back, which for the final part was by cheque, requiring me to drive into town, park up, pay parking, walk to the bank, wait, deposit cheque, walk back to car and drive home. My account is closed, I cannot trust you.
23 de dezembro de 2019
Avaliação não solicitada
Resposta da Dennis
Hi Tony,
I am so sorry to hear you have not received your free gift and are experiencing problems with your subscription. Please contact our Customer Care Team on 0330 333 9490 , and they will be happy to help resolve the problem you are experiencing.
Please don't hesitate to contact me if you have any questions or concerns.
Kind regards,
Joe - Subscriptions Administrator
I ordered a magazine subscription for science and nature
I ordered a magazine subscription for my daughter and was led to believe I would recieve before christmas - on my order history it says it was sent beginning of december but have 'spoken' to an advisor who says will be sent beginning of January- not happy at all and wished I had researched this company
21 de dezembro de 2019
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