Denplan Avaliações 

10 out of 10 from me for 5 star service. I have been a patient for a few years and I have never claimed on the emergency over 40 miles from home before. Even private dentists were booked up and James on the Help line helped me source one the next day. My claim was also agreed and processed quickly. I’m a very happy customer and I would recommend joining the scheme to any of my friends and family. It’s times like these in emergencies when you find out how good or bad a company really are, and Denplan were brilliant!

I just wanted to say a huge thank you to El Goldthorpe for how incredibly helpful she was.

From the moment I spoke to El, she treated me with genuine empathy and understanding. She spoke to me like a human being rather than just another customer, which made such a difference and was really appreciated.

El took the time to listen, understand the situation and help me in such a kind and professional way. It’s rare to receive customer service that feels so personal and genuine.

Thank you so much, El – you were absolutely brilliant and a real credit to the team! ⭐️⭐️⭐️⭐️⭐️

My wife needed a crown 'cemented' back. Our Denplan dentist works one day a week in a practice in which (I believe) she is the only one operating Denplan. My wife was unavailable on the 'one day' & abroad on subsequent 'one days'.
The work was done by another in the practice : cost £97 paid by my wife.
No claim to Denplan is recognized.
Why do my wife and I pay Denplan £140 each month direct debt to care for our teeth?

The site is so user friendly and the service is very efficient.

A dental emergency occurred whilst away from home in England visiting family. Contacted Denplan who arranged an appointment for me the following morning with a local dental practice. Efficient, effective and easy service.
So glad I joined Denplan a number of years ago.

I had a minor dental emergency and Denplan helped me to get seen by a dentist within 2 hours of phoning them, close by and explained everything clearly. Couldn’t be more grateful to them.

I needed an urgent appointment when I was away from home. James from Denplan was fantastic, very understanding and kept me informed throughout. He found a dentist less than five minutes from where I was staying. Rang me back to make sure that I was able to make the appointment. Very impressed with the customer service and the care and empathy shown by James. Thank you very much.

Having recently joined Denplan, I have been very pleased and impressed with the whole service that has been provided.

I do like Denplan. It takes all the guesswork about how much you might have to pay on your next visit to the Dentists. I've had cause to ring them up in the past too, and they've been very helpful.

Unfortunately, my Dentist recently switched from Denplan to another provider - didn't ask permission, just said they were doing it and that was that. I therefore went in search for another Dentist that actually does Denplan. However, because we'd been off it for a couple of months, we've had to be reassessed and my costs have now gone up from £21 to £33 per month so I'm incredibly annoyed with my old Dentists (who I'd been with, and on Denplan with, for decades). Not down to Denplan, but it's a pity they don't have an option to return within 6 months at the same price plan. Not my fault my Dentists got taken over.

I have been with Denplan for 5 years but have left because changing Denplan dentists was just too difficult.
Their website listing Denplan dentists was out of date with practices listed no longer with the company.The one option I wanted gave me completely different instructions to the Denplan procedures

I registered with Denplan 19/07/26 for the plan to start on 01/08/26. I received confirmation and the registration fee and monthly payment have both left my bank on 03/08/26. In the confirmation pack, Denplan said my chosen dental practice would get in touch with me but I haven’t heard anything. I went into the practice to see why I haven’t been contacted, they said they haven’t heard anything from Denplan and that I need to contact them. I’ve tried calling Denplan twice on separate occasions, both times the phones have been down for staff training. I submitted a contact us form on their website a week back and haven’t heard anything back. I try to call the dental practice I’ve chosen and their phone line says the practice is closed, so I have to go in to talk to them.

Quick response to a claim for emergency dental treatment whilst on holiday in the uk.The process was straight forward and a full refund was issued. Many thanks Denplan!

Been with Denplan through work for a number of years only ever claimed examinations and always submitted just payment receipt with claim paid. Last claim wasn't paid as they wanted an itemised bill. This time I got an itemised statement submitted photo of it as printed by dentist. But not good enough it needs to be an itemised bill on a non amendable document. So now I need to waste more time contacting my dentist again to ask for the magic non amendable document which will probably be rejected as I'm not sure what a non amendable document format will be accepted. The example shows a pdf but with Adobe pro it's an amendable document so I'm lost for what they want. They have the statement and the receipt but still not good enough. Probably costs me more in tax as a benefit then I claim back. For the change in policy on what's being accepted it's more hassle then it's worth at the moment. I understand needing proof and ok you want an itemised bill even for the lowest fee payable at a dentist but for some people a photo is the easiest way to submit evidence.

Denplan declined to reimburse in full a £95 out-of-hours consultation to obtain a prescription for a dental abscess. We have have been Denplan members for over 20 years and we feel this penny-pinching attitude is a sad reflection of how much of dentistry in the UK today has become motivated by profit. Very disappointing.

Great service. One phone call to Denplan and they made the emergency appointment for us the very next day. Can’t fault them.

The agent Flavia was patient and went into detail regarding my questions

The final stage of my dental implant journey didnt go according to plan when Denplan placed the claim on hold requesting further information including statements from my dentist for clinical need etc. I was surprised as I have already contacted Denplan to gain verbal approval.
I phoned customer services, Emma dealt with my query and she was absolutely superb. She found the initial document which supported the claim with the added clinical need statement in seconds. And a few seconds later she changed the status of my claim to approved.
No messing, no questions just immediate and effective action. It’s a great company and it is nice to see its employees are empowered just to sort things out the right way.

When I first contacted you, you were clear about amount I could claim back: not exceeding to £145. However you ended up paying me only £60.
I fail to understand that figure and do not accept your explanation in your email to me for your decision.
Whilst I appreciate your help in getting an appointment for me, I do not like being misled (lied to) about how much I could claim.
You stated that the dentist's fees were very high, however, you will have seen from the claim form that I merely had a temporary filling. I was in the dentist chair for about 5 minutes maximum and needed nothing more than a mere temporary filling. (which hasn't lasted, by the way, but I will not be coming back and will put up with pain until I can see my my own dentist. I accept that private dentists are expensive, but.....
I am, sadly, extremely disappointed with the service you provided to me especially the promises you had made yet did not keep.

I was away from home and needing help because I had an abscess.
Denplan provided excellent support and assistance from the start.
Dental appointment arranged to suit me straight away.
An excellent dentist took care of me and I left with a prescription for antibiotics. Collected them from the nearby pharmacy which was fantastic.
I found the insurance claim form easy to complete so the whole experience was faultless.