I just wanted to say a huge thank you to El Goldthorpe for how incredibly helpful she was. From the moment I spoke to El, she treated me with genuine empathy and understanding. She spoke to me... Ver mais
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Veja o que dizem as avaliações
My wife needed a crown 'cemented' back. Our Denplan dentist works one day a week in a practice in which (I believe) she is the only one operating Denplan. My wife was unavailable on the 'one day' &... Ver mais
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10 out of 10 from me for 5 star service. I have been a patient for a few years and I have never claimed on the emergency over 40 miles from home before. Even private dentists were booked up and James... Ver mais
A empresa respondeu
I was away from home and needing help because I had an abscess. Denplan provided excellent support and assistance from the start. Dental appointment arranged to suit me straight away. An exc... Ver mais
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Detalhes da empresa
Sobre Denplan
Escrito pela empresa
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteInformações de contato
Reino Unido
- denplan.co.uk
4,3
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Denplan don't want to hear complaints…
Denplan don't want to hear complaints about your dentist, they don't care if they're charging you for work that should be covered by there insurance plan ie root canal should be covered by my plan, "oh! that will be £460 please" crown should be covered by my plan, "that will cost you £300 thank you" My dentist asked me to travel several miles away to another dentist who supposedly had better equipment to do a root canal and would charge me over £400 I refused to go as I was unable to drive at the time so he grudgingly carried out the root canal himself but boy did he make me suffer pressing on my swollen gum then pressing one of my teeth so hard it still aches today. Complaining I wasn't opening my mouth wide enough and offering to take all my teeth out. I haven't been back, I've spoken to several other people and it seems its common practice for dentists (not just mine) to send Denplan customers to other practices were they are charged for work that should be ( as per there plan laid out in writing by Denplan) covered by there Denplan policy. I have 3 people on Denplan and will be looking at the alternatives. Don't bother trying to ring Denplan I waited 15 min after arguing with AI robot.
21 de abril de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Keith,
Thank you for bringing your concerns to our attention.
We are deeply sorry to learn of your experience. For our customers who have Denplan directly through their dentist, if they are dissatisfied with their registered practice and the service they have provided in any way, we recommend discussing their concerns with the dental practice directly.
If you put your concerns to them in writing they should respond to you within 14 days, and provide you with a copy of the practice’s in-house complaints procedure. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
It's also very disappointing to learn that your interaction with our digital assistant was not as smooth as we would like and we sincerely apologise for any inconvenience caused.
All customer feedback is extremely important to us, please can you kindly contact us directly to enable us to look into this further for you.
Please kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to review your account, please include your plan number, DOB, and home postcode, please also make reference to this review.
Kind regards,
Charlene
Denplan
stupid admin system when you move…
while the cover is good the fact you have to cancel when you move to a new dentist and then re-apply is pathetic and a mess, my account says i have a missed payment which i don't. i have to create a new log in while the exiting one still works, the admin of this is a joke.
17 de março de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Cliff,
Thank you for your feedback. We’re very sorry to hear that you found the process frustrating when moving to a new dentist, we are sorry for any inconvenience.
All customer feedback is extremely important to us and we would value the opportunity to look into this for you, to address your concerns.
To enable us to review your account and please kindly please email us at : customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Great customer service
Had a few reservations regarding my policy , called up and was put through to Emma who was great, very knowledgeable and answered all my questions I had, in the end, I decided to upgrade my policy as I felt reassured by the customer service Emma provided.
18 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Z Rafique,
Thank you for your lovely review. We’re delighted to hear that Emma was able to answer your questions and provide the reassurance you needed when reviewing your policy.
We really appreciate your kind feedback, which has been shared with Emma and her manager.
Thank you again for taking the time to share your experience.
Best wishes,
Charlene
Denplan
Moving to a dentist closer to home.
Moving to a dentist closer to home, my wife and I chose the Denplan dentist as our way forward, very pleased how quickly we were accepted and starting new treatment plans so soon.
4 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Dave,
We would like to extend a warm welcome to you and your wife at Denplan, and thank you for your kind words. We’re delighted to hear how pleased you are with the service you received while setting up your plan.
Thanks again and best wishes,
Charlene
Denplan
Excellent customer service
Excellent customer service
I had problems registering my account online and had to contact customer service. I got connected to El Goldthorpe who was very helpful and provided me with additional information that was needed. She assured me that she was available to be contacted again if i encounter any future difficulties or information. Excellent customer service El!!
17 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Linda,
Thank you so much for your wonderful feedback, we are delighted to know how pleased you are with our service and the support provided by El.
Please be assured your kind words have been shared with El and her manager.
Best wishes,
Charlene
Denplan
Denplan Service
I have been with Denplan for many decades and have found the quality of service to be excellent.
9 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Michael,
Thank you for your longstanding loyalty, it's fantastic to know how happy you are and continue to be with our overall service.
Your review really means a lot to us, and was a joy to read.
Thanks again.
Charlene
Denplan
My out of hours toothache dealt with…
My out of hours toothache dealt with effectively and in a professional manner.
14 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Mrs Ferns,
Thank you for your 5 star review. We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team.
Thanks again, for kindly taking the time to share your feedback.
Best wishes,
Charlene
Denplan
Very helpful lady
Very helpful lady, my problem was positively sorted with patience and good attitude. A credit to her company, thank you.
1 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Dave,
Thank you for your wonderful review, we're delighted to know how pleased you are with the support and service you received in your recent contact with us.
We would love to be able to share your kind words with the correct adviser and ensure that they receive the recognition they deserve.
To enable us to do so, if you would like to, please feel free to contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk
Thanks again and best wishes,
Charlene
Denplan
Denplan offered me a first class…
Denplan offered me a first class service during an accident to my teeth. Efficient communication, clear concise information in simple terms of understanding.
Very very pleased with how my claim was handled and the overall professional approach given.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Alison,
Thank you so much for your lovely feedback. We're really pleased to hear how supported and informed you felt throughout what we know can be a stressful time.
We really appreciate your kind words, its wonderful to know how pleased you are with our your claims experience and our overall service.
Thanks again and best wishes,
Charlene
Denplan
Good help.
Great advice and found me a good dentist straight away for treatment. James was the call handler and great help.
10 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Claire,
Many thanks for sharing your feedback regarding your recent contact with our Emergency Helpline Team, we're delighted to know how pleased you are with our service.
Thank you again for your review, your kind words have been shared with James and his Manager.
Best wishes,
Charlene
Denplan
Options were fully explained which made…
Options were fully explained which made my decision easy.
9 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Keith,
Thank you for kindly taking the time to share your feedback, it's wonderful to know supported and informed you feel following your recent contact with us.
We really appreciate your review, it was a joy to read.
Thanks again and best wishes,
Charlene
Denplan
Denplans
The experience in talking to a member of staff was fine. It is the denplans themselves I am not so happy with. They are very, limited, in that there is little choice of plan which in themselves include things without patient choice. If the plan is changed to a lesser one, then cost is minimally different but with a greater loss of benefits. The plans need to offer more choice to suit the patient as they are not cheap.
5 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Jennifer,
Thank you for your feedback, it's great to know that you are happy with your recent contact with us.
We're sorry to hear that you’re not as happy with the plan options available to you. All customer feedback is extremely important to us and we really appreciate you taking the time to share these comments.
It would be very helpful to learn a little more, so we can fully understand your concerns and share your feedback with our Product Team.
If you would like to provide any further information, please kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk , please include your full name, date of birth and home post code for security purposes, and refer to this review.
Best wishes,
Charlene
Denplan
Flavia Soboljew needs a promotion
I spoke with Flavia Soboljew today, and she was fantastic. She clearly explained a confusing email I had received from her colleague, making everything easy to understand. Flavia went above and beyond by providing all the details I needed, along with helpful extra information. Thanks to her excellent service, I am more than happy to continue my journey with Denplan!
10 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Renan,
Many thanks for taking the time to share your feedback, we're sorry to learn that you found the initial email you received to be confusing and for any inconvenience caused.
We’re so pleased to hear Flavia was able to provide clear and helpful support, making everything easier to understand. It’s wonderful to know she made such a positive difference to your experience, and we really appreciate your continued trust in Denplan.
Thank you again for your kind words, which have been shared with Flavia and her Manager.
Best wishes,
Charlene
Denplan
Extremely impressed with the way my…
Extremely impressed with the way my dental emergency was dealt with. Treatment booked at local dentist within 24 hours. Can highly recommend
.
10 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Derek,
Thank you for your lovely feedback. We’re delighted to know how pleased you are with your experience contacting our Emergency Helpline Team.
It's wonderful to know we we're able to source you an appointment quickly and conveniently, and that you felt supported throughout.
We really appreciate your recommendation and 5 star review.
Thanks again,
Charlene
Denplan
The online portal was very helpful
The online portal was very helpful, Cheryl managed to answer my queries swiftfully.
9 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Adam,
Many thanks for taking the time to share your feedback, it's wonderful to know that we we're able to answer your queries promptly.
Thank you for your kind words regarding our service which have been shared with Cheryl, and her Manager.
Best wishes,
Charlene
Denplan
Agent was fast in resolving my query
8 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Alex,
We really appreciate your positive review, it's wonderful to know how happy you are with our service and that we were able to resolve your query quickly.
Thanks again,
Charlene
Denplan
Amazing support when I needed emergency…
Amazing support when I needed emergency dental appointment away from home. I felt really well supported and communication was easy. Thank you so much!
5 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Nia,
Many thanks for your feedback and kind words. It's wonderful to know we were able to help when you needed urgent dental care away from home.
It really means a lot to us, to hear you felt reassured and well looked after by our Emergency Helpline Team, and that communication was easy throughout.
Thank you again for taking the time to share your experience, we really appreciate your review.
Best wishes,
Charlene
Denplan
Very helpful service
Very helpful service. Thorough and friendly. Call out to Emma, who managed the call and provided an efficient resolution to my queries.
5 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Prashant,
Thank you for kindly taking the time to share your feedback, we're delighted to know how pleased you are with our service, your feedback and kind words, really mean a lot to us.
To help us ensure your lovely feedback is shared with the correct adviser and that they receive the recognition they deserve. If you would like to, please contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk .
Thanks again,
Charlene
Denplan
Excellent
Excellent. Genuinely couldn’t have been more helpful. James went above and beyond to get my daughter an emergency appointment within an hour. Very grateful
4 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Sweyn,
Thank you for your kind review. We’re so pleased to hear that James was able to assist you and arrange an emergency appointment for your daughter so promptly.
Thank you again for sharing your experience contacting our Emergency Helpline Team, your feedback is greatly appreciated.
Please be assured your lovely comments have been shared with James and his manager.
Best Wishes,
Charlene
Denplan
We were very impressed with the service…
We were very impressed with the service we recieved from the emergency help line when my husband broke a tooth. Unfortunately we cannot say the same about our dental practise who could not fit my husband in for 4 days even though they have a contract with denplan
2 de junho de 2026
Avaliação não solicitada
Resposta da Denplan
Hi Janet,
We’re sorry to hear of your disappointment with your dental practice. We suggest raising your concerns directly with your dentist or practice manager, as they are responsible for the day to day running of the practice. This will give them the opportunity to discuss your feedback and address your concerns.
Thank you for your feedback and kind words. It means a great deal to us to know how happy you were with the service you received from our Emergency Assistance Team.
Best Wishes,
Charlene
Denplan
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