Derilla 

Even one star is too much.
After more than one month I haven't received anything and Derilla doesn't even know when they will send it.
After 20 mails, they refuse refund saying that they van only annul an order the 24 first hours.
They haven't even send my order!!

De kussen is fantastisch. Mijn nekprobleem is opgelost. De klantenservice is echt bagger. Doordat het mij niet duidelijk was of ik het nu besteld had heb ik per ongeluk twee extra’s besteld. Ten eerste kon ik dat niet ongedaan maken omdat ik een standaardbericht kreeg dat ze erg druk waren. Een week later kreeg ik pas bericht met daarin de mededeling dat ze zo spoedig mogelijk zouden reageren. Dat duurde weer een week! Vervolgens proberen ze je de koop te laten behouden. En iik wil het retourneren maar geen barcode. Echt zo slecht!! Het is dat de kussen erg goed helpt maar verder zou ik daar NOOIT meer iets kopen!

Slecht kussen en wil het daarom terugsturen. Ik krijg geen reactie over het retourneren en ondertussen loopt de proeftijd gewoon door. Ik kan hem nu niet terugsturen en mijn geld dus ook niet terugkrijgen.

Buyer beware of this company which claims to be Australian. It is Lithuanian and the pillows are made in China. The product arrived but was substandard, e.g. the pillow cover zipper broke as I was putting it on the pillow. I doubt the pillow is memory foam, the small pillows are way too small for adults (regular pillow cases are too large to use) and therefore expensive. I'll be using them in my small dog's bed, which was another buyer's suggestion.

Complete fraudsters from start to finish!!! I ordered a memory foam pillow and was sent a sub standard cheap piece of foam that does not work! Tried to get a refund and return but was refused and tried to escalate to the managers and directors of these con artists and also given the runaround by an "offshore" call centre; long story short get your money back via Klarna/PayPal or your bank/credit card company with a chargeback or Section 75...the Lithuanian scammers should be hunted down and forced physically to pay back every single person who they have deliberately defrauded!!! If I could give ZERO stars here then I would...Klarna fraud team are now investigating so I'll update this review in one week...AVOID THESE CROOKS and report them to Action Fraud/the Police

BUYER BEWARE. They do not honor their own return policy! This pillow did not expand to a soft memory foam. I don't think its real memory foam. They REFUSED TO REFUND ME or accept a return. I had to go through PayPal resolution to get them to respond. They only offered partial refund. THEY ARE NOT ETHICAL AND PRACTICE BAD BUSINESS, in my opinion.
>>>PLUS, Amazon has a note on their listing as "FREQUENTLY RETURNED ITEM"<<<

1 Stern ist schon zu gut.
Habe mir ein Kissen bestellt und musste mich dadurch 5 Seiten klicken wo man genötigt wird noch weitere Produkte zu kaufen.
Der Kundenservice ist Abgrundtief schlecht. Wollte meine Bestellung an einem Freitag Abend (am Wochenende versenden die nicht) ca 30 Minuten später stornieren, es wurde gesagt das wird mit einer anderen Abteilung geklärt. 2 Tage später kam die E-Mail dass das Paket versendet wurde. 10 Minuten später kam eine neue Email dass das Paket nicht mehr storniert werden kann.
Die Rücksendung hat aber geklappt auch wenn ich den Versand selber zahlen musste.

Na 6 weken nog steeds niets ontvangen.
Na tich mails te hebben verzonden, krijg je alleen maar een automatisch bericht.
Ik zou hier nooit meer iets bestellen.

Order 3 pillows. Next day I got a phone call selling up the pillow cases. Pillows never turned up. After many phone calls with no results I cancelled the pillow order and got a refund. Now I'm left with 3 useless pillow cases. The pillow cases were unused but out of the packaging. Having had to pay the cost of returning them, I had them returned to me with no refund. PS I was offered a cookbook for my troubles!

Does anyone nk
Notice a odor coming from the pillow itself

DERILIA MAI PIÙ Avevo prenotato un cuscino, ne sono arrivati 2 al prezzo di 96 e. Mai più sono truffatori!!! Io non ho pagato ed ho rimandato indietro il pacco!!! Era in contrassegno

ACHTUNG !!!
stinken, und sind nicht wie in der Werbung,. Auf Reklamation erhält man einfach keine Antwort ..schreibe seit Tagen Emails... nichts kommt zurück ...Qualität 0 Punkte ....Service existiert nicht .

Worst company
ordered pillows and covers on the 6 June 2024 at 09:10 order confirmed, I realised they were sending two different types of covers. A pop up during check out to add. But you can't delete them.
I contacted Derilla straight after I realised this via email 6 Jun 2024, 18:08 stating I only wanted one type of pillow case, and please remove the one kind and refund the money.
They responded Thu, 6 Jun, 20:48
We wanted to extend our gratitude for contacting the Derila Memory Foam Pillow customer care department. I am Elizabeth, and I am here to assist you with all of your inquiries.

We would like to express our sincerest apologies for the inconvenience caused by the presence of unwanted items in your recent order. We fully understand how frustrating and disappointing this must have been for you, and we want to assure you that we take this matter seriously.

I totally understand that things can unexpectedly change, and you might be thinking about modifying your order. No worries; I'm here to help you every step of the way.

Before we proceed with requesting the modification, I wanted to share an awesome alternative that might change your mind. We've got some super cool limited-edition digital products that can take your experience with our brand to the next level. Best part? They're totally free!

Here are a few goodies you can get:

I really hope you give this offer some thought. But hey, if you've already made up your mind and still want to modify, I'm more than happy to help you with that too.

Thanks for taking the time to read this, and I'm really looking forward to your response. Have an absolutely fantastic day!

I responded 6 Jun 2024, 22:26
"Thanks for your email and offer. However, I don't really want anything else, and as I said I would prefer the refund of the regular pillow slips please. However if this is an issue, then please cancel and refund my entire order, as I really don't like not having control over items that I select to order. And I understand it may be easier and cleaner to cancel the entire order than segregate parts of it."

They responded 7 Jun 2024, 13:12
Thank you for getting in touch with us.

I want to thank you for taking the time to think it over. I totally get that digital gifts might not be your cup of tea, and I totally respect your decision.

I've already reached out to our warehouse team to see if we can modify the order. While we wait for their response, I wanted to offer you something special—a one-time 15% discount on your entire order. That's right, you could save 31.95 AUD and keep everything at a much better price!

I can't wait to hear back from you and help you out with anything else you need. Have a fantastic day!

My response 11 Jun 2024, 10:33 and again on the
12 Jun 2024, 14:01 Stating I don't want the order, that I had told them well in advance to picking, packing or shipping, that I wasn't happy and to please cancel the entire order.
They finally responded on the 13th June, stating that if I want a refund I had to return the items first, so think about it.
It just goes on and on, and then suggest the donation for Ukrain. Emails continued back and forth 26,27,28 & 29th June I then emailed again 2nd Aug it is Still not resolved. I unsubscribed from them and still haven't had any refund I should not have to ship back to another country when they knew in advance.

Hello there, i bought a pillow from Derila after reading all about their pillows on facebook where they said Best Deep Sleep Pillow. Period, No More Pain In
The Morning, Stop Snoring Today, and funny enough none of these things worked, i asked for a refund and got offered this, Before we proceed with your return, we would like to present you with an alternative option that could have a really significant impact. Instead of returning your pillow for a refund, we would like to invite you to consider participating in our “Derila Pillows for Hospitals in Ukraine” initiative. We have decided to allocate part of our inventory to provide essential support to healthcare facilities in Ukraine amid ongoing challenges,
then i said no i want a refund and that i wont be paying for return postage which then i received this, To ensure I have exhausted all options here, we encourage our customers to take a look at these offers and see if they are more ideal than taking the time to return.

I would like to offer you a 20% discount on the item you wish to return if you decide to keep the item. This means you keep everything, save AU$12.19, and don't have to bother sending anything back to us.

Warranty ($9.95) FREE – Derila products are made from only the highest quality materials by experienced professionals, so they will serve you well for many years. However, should our product fail, we are always ready to provide you with a free replacement under our warranty and repair conditions.

Huusk Cookbook PDF ($15.00) FREE – A limited edition recipe book that takes you on a culinary adventure that complements your lifestyle. With this book, even novice cooks can create their most impressive meals yet.

Nuubu Detox Guide PDF ($14.95) FREE – The aim of this guide is to analyze the root causes of toxins and provide you with additional knowledge you need for a healthier lifestyle.
I said no I don’t want a free book or a discount or a free PDF that I will never use, if you can give
People free stuff then you can pay for the postage for the return of the pillow, please don’t stuff me around
As the whole pillow deal sounds like a scam and your website lies about what the pillow does for you, but all they want from me is return postage which i feel is not good enough,
Regards Peter

Total scam! They forced me to buy insurance after I had already entered my card information and I had no way to cancel the insurance, or my order. No way to contact them and very shady returns policy. Avoid this scammy company at all costs.

I ordered a large pillow using PayPal, and was automatically confirmed for two pillows. I was not able to correct the order. Pretty good scam! I suggest ordering stuff in the future through Amazon. And to add insult to injury, the pillows suck.
Hopefully they will work as liners in the dog beds. So, save your money and look elsewhere. Jack

Bin der Meinung, die Bewerbung ist unseriös. Nach Internetauftritt wird das Kissen mit einer Zufriedenheitsgarantie bis max. 60 Tagen beworben und lässt denken, man kann das Kissen ausprobieren. Dem ist aber nicht so. Die nehmen das Kissen nur unausgepackt und unbenutzt zurück. Also Vorsicht! Die Bewerbung mit der Zufriedenheitsgarantie ist meiner Meinung irreführend.

I like many others writing reviews fell for the ordered 1 got 4 pillows and when I called to amend the order was offered a discount to keep all 4 which I took.
If that had of been the end of it I probably wouldn't be writing this review, however they have harassed me ever since trying to sell me pillow cases etc.
I asked to be removed from their contact list and not be called again and told them I wasn't interested, I blocked their number but they just keep calling back from different numbers.
I don't know how to get this company to stop contacting me, they are making my life a misery as everytime the phone rings with a number I don't recognise I feel anxiety. My number is 0484 198 XXX and my name is Andrew - please don't call me anymore.

The ordering web is not safe. Credit card is charged automatically and there is no option to review the order and approve payment before you get charged. I was using the ordering web on 28th April and was only able to check what was ordered on e-mail. I realized that the order was incorrect and sent an e-mail immediately to cancel the order but it was not possible to cancel. I was charged on April 28th before the order was sent. It arrived by YUNEXPRESS and I asked to return it to the sender. However, there was no address on the packages to return and YUNEXPRESS refused to send it back. It is still in front of my house awaiting pickup and charges are disputed with my credit card provider.

This company is a total scam! They are ripping you off from the second you hit the order button. I ordered ONE pillow from them on April 8 at 8:32 am. As soon as I hit the order button my order was switched to FOUR pillows. I immediately contacted the company to say that they had the number of pillows ordered wrong, that I had only ordered ONE pillow but have been charged for FOUR! I received an email at 8:36 am same day from them saying first that they were experiencing a high volume of emails and their might be a delay in their response to me. I assume this was because everyone that had ordered from them was being scammed the same way I was and their order had been changed to many more pillows than they had really ordered. I emailed them again and got the same response at 8:41 am. I received another email at 9:55 am telling me that my order had already sorted and processed, which means that they were unable to make any adjustments. To compensate for the inconvenience, they would provide digital gifts, blah, blah, blah and that there was a 30 day return policy if I needed to return the items once I received them.
I received the order and contacted the company immediately to receive a return mailing label and instructions and found that they had to be returned to Lithuania!!!!!! Shipping on that would cost more than they had charged me for the pillows. The pillows were shipped from New York, but could not be returned there. I then looked into this company with the Better Business Bureau and their online reviews and found that they have been scamming many others in exactly the same way they scammed me. One person said they paid the return shipping to Lithuania and their return was never acknowledged and they received no refund for the inflated order this company is doing on purpose!!!!!
I want a full refund from this company and an address inside the United States where I can send the THREE Pillows I did not order, plus a prepaid shipping label to return these THREE pillows I did not order.
Dirty, Evil Dishonest Scammers!!!
My name is Gina Baird
My address is 618 S. 1000 W.
Tremonton, UT 84337
My order number is #1e86e7g
Again, Do No Order from this company! They will rip you off big time!!!!!