Dermalogica Avaliações 

217
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing products, wish I'd tried them sooner. The daily microfoliant is my favourite. application is easy, the smell is clean and the feel and appearance of my skin afterwards is just amazing

Avaliado com 1 de um total de 5 estrelas

The product was ok and I quite liked the texture of the multi vitamin power firm eye cream, it did absolutelynothingfor my eye texture. Sadly the packaging failed and the seam of the tube split meanin... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I having ordered a product which cost me $102,00 I tried to cancel as I could of paid from 2 other stores $81.60. But for me it was too late as the order was in progress, I have heard that before al... Ver mais

Avaliado com 3 de um total de 5 estrelas

Biolumin-c heat aging protector spf50. It states it’s a daily moisturiser however I’m not a fan of the thick texture of this moisturiser, it’s more like a sunscreen or block than something to wear u... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Saúde e Beleza

Escrito pela empresa

Professional-grade skin care education, products, and services for skin therapists and customers alike.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

217 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(217)

18 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Carla is the BEST therapist

Carla is the BEST therapist. Make sure to visit her in Westfield Shepards Bush. I had never had a facial before and she really has the best energy a therapist would need to make their client feel comfortable. I have since been going to her and she’s really put her all in to help me with my skin.

22 de junho de 2023
Avaliação não solicitada
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Resposta da Dermalogica

Thank you for your review. We have advised the therapist of your kind and encouraging words.

Avaliado com 2 de um total de 5 estrelas

Not a great experience

Not a great experience. I bought some products recommended to me at a store and I had a horrible reaction to them, I had a feeling they’d be too strong but the specialist recommended retinol clearing oil. I’m now stuck with £80 worth of product I can’t use or take back because I have no receipt and I’ve used it. And my skin is just starting to heal, have had to buy all sorts of simple dermatologist recommended creams.

28 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Skin wrecking products

I received a sample and suffered burning redness swelling and dryness. My skin literally fell off. Don’t touch with a barge pole

6 de junho de 2023
Avaliação não solicitada
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Resposta da Dermalogica

Thank you for your review. We are sorry to hear that the sample you tried has caused a negative skin reaction. Not all products will be compatible for all skin which is why sampling is a good option. If you would like more information or help with the skin response you had please email us at customerservice-consumer@dermalogica.co.uk and please advise which product you applied to your skin.

Avaliado com 1 de um total de 5 estrelas

Dreadful Dermalogica I urge anyone considering purchasing…

I urge anyone considering purchasing Dermalogica products to be extremely prudent. These products are over priced, over rated and under tested, I suffered an unpleasant allergic reaction. When I alerted them to my problem, I was met with a nasty attitude, ridiculous excuses and suggestions which would result in further expense. The total lack of customer care is second to none their reaction to complaints is just to ignore!!!

10 de abril de 2023
Avaliação não solicitada
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Resposta da Dermalogica

Thank you for taking the time to post a review. We are disappointed to hear of your recent experience and the level of customer service which you received. To investigate this matter further please could you forward your correspondence to us at customerservice-consumer@dermalogica.co.uk as unfortunately we have been unable to locate your original complaints and subsequent responses. Once we have this information we can assist you further. Many thanks.

Avaliado com 5 de um total de 5 estrelas

Simple process

Simple
Process of ordering and fast delivery well packaged they send you some samples of other products also this is my second time to order off this website

26 de maio de 2023
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Resposta da Dermalogica

Thank you for your review.

Avaliado com 5 de um total de 5 estrelas

Dermalogica

Pleased with the discounted offer. Happy to receive free samples also.

1 de junho de 2023
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Resposta da Dermalogica

Thank you for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Quick and efficient

Quick and efficient ordering and delivery of fabulous products.

26 de maio de 2023
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Resposta da Dermalogica

Thank you for your review.

Avaliado com 4 de um total de 5 estrelas

Competitively priced with free samples in package.

I always choose this product; I usually purchase it from my beautician. The Dermalogica web prices were competitive so I purchased on line this time. I enjoyed receiving the trial samples in my package.

It took longer than other on line purchases to arrive due to it being couriered by The Post Office. I recommend they switch to a speedier courier.

26 de maio de 2023
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Resposta da Dermalogica

Thank you for your feedback, it is helpful.

Avaliado com 1 de um total de 5 estrelas

Clean start kit for my daughter

I ordered my daughter a clean start kit 4 weeks ago (roughly) still not received it.
I have contacted customer services twice now, both ladies were very helpful and raised a new order.
If the second order doesn't arrive, I will cancel and try a different source.
Could I request a form of compensation?
Kindest
Caroline stark

25 de maio de 2023
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Resposta da Dermalogica

Thank you for your feedback, we hope this matter is now resolved for you.

Avaliado com 5 de um total de 5 estrelas

Delivery is always quicker than I…

Delivery is always quicker than I expect which I love ! Products well are just perfect for me been staple in my skin care for years. And the bonus samples are always fab !

25 de maio de 2023
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Resposta da Dermalogica

Thank you for taking the time to feedback.

Avaliado com 5 de um total de 5 estrelas

Arrived promptly

Arrived promptly - cheaper than Amazon. Helpful sample sizes included

25 de maio de 2023
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Resposta da Dermalogica

Thank you for taking the time to write a review.

Avaliado com 5 de um total de 5 estrelas

Very good website

Very good website, really fast delivery with Royal mail. As always very pleased with my shopping experience.

25 de maio de 2023
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Resposta da Dermalogica

Thank you for taking the time to offer feedback.

Avaliado com 5 de um total de 5 estrelas

Great all round

Easy ordering, very quick delivery and i had an online chat with someone and they were really helpful. All round great service. The products are pretty good too! ;-)

25 de maio de 2023
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Resposta da Dermalogica

Thank you for your review.

Avaliado com 2 de um total de 5 estrelas

I’ve still have not received my 2…

I’ve still have not received my 2 orders. This usually doesn’t happen but I wonder if things are changing and this will be the new norm.

25 de maio de 2023
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Resposta da Dermalogica

We are sorry to hear that your order hasn't arrived. Please contact our E-com team quoting your order number and they will be able to help.

Avaliado com 5 de um total de 5 estrelas

The precleanse is amazing!

The precleanse is amazing!
I have been using this for several years and it is excellent for getting rid of the grime and even make up (including waterproof mascara) before I then wash my face.
It smells amazing, too!

14 de abril de 2023
Avaliação não solicitada

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