Dermalogica Avaliações 

218
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Ver mais

Avaliado com 1 de um total de 5 estrelas

The product was ok and I quite liked the texture of the multi vitamin power firm eye cream, it did absolutelynothingfor my eye texture. Sadly the packaging failed and the seam of the tube split meanin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been using Dermalogica products for over three years now (a returning customer after a break). My skincare routine at home is my favourite time of day. Overtime I’ve learnt what my skin needs and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

how the rating is not at 5 stars throughout is beyond me. yes many incredible products have disappeared - phyto replenish oil - I am still getting over that one - but I return time and time again to... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Saúde e Beleza

Escrito pela empresa

Professional-grade skin care education, products, and services for skin therapists and customers alike.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

218 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(218)

19 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The precleanse is amazing!

The precleanse is amazing!
I have been using this for several years and it is excellent for getting rid of the grime and even make up (including waterproof mascara) before I then wash my face.
It smells amazing, too!

14 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I paid $74 for the worst skin of my life!

The facial moisturizer that I’d been using for 20 years was recently discontinued. After some investigation of various options, I purchased a $74 tube of Dermalogica‘s Active moist moisturizer. After using the product for a month, the condition of the skin on my face is the worst I have ever seen it. I’ve never had any issues with my skin, but after only one month of daily use, the Dermalogica moisturizer has caused a series of rashy patches on my face and eyelids. I know that this change in my skin is the result of using Dermalogica’s moisturizer because I have not used any other new or different products on my face in several months. I would like to return this product, but I have missed the return window. I’m now stuck with a very expensive and useless tube of toxic face cream. Buyer beware.

5 de maio de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

dermalogica.... Auf der Suche nach einer geeigneten…

Auf der Suche nach einer geeigneten Reinigung fürs Gesicht bin ich irgendwann auf die Seite von dermalogica gestoßen. Da ich mir unsicher war was für mich geeignet wäre habe ich natürlich die skinanalyse vorab durchgeführt. Naja schließendlich landete die Fiss Mask im Warenkorb. Was echt ganz cool ist, das man auch die Produkte. Soweit sie verfügbar sind, auch in kleinen Probierpackung bestellen kann. Leider waren ausgerechnet die Sachen die mir empfohlen wurden nicht lieferbar. Zufall? Was soll ich sagen was ganz lustig und angenehm ist an der Maske ist das sie von selbst nach dem auftragen aufscheumt und wieder zurück. Das kribbelt ganz süß auf der Haut. Aber die erhoffte Wirkung blieb aus. Auch hat sie Maske einen sehr eigenartigen Geruch. Selbst wann der größte Teil nur mit Wasser in den Händen abgespült ist. Und ich nur noch die letzten kleinen Überreste mit dem Waschlappen entfernen wollte, richt dieser danach schrecklich. Selbst nach der 60 grad Wäsche richt der Lappen immer noch nach der Maske. Ich kann sie wirklich nicht empfehlen, da keine Wirkung bzw Besserung der Haut zu verzeichnen ist. Auch die Creme die angeblich dunklere Pickel heller machen soll l, ist nicht zu empfehlen. Richt wieder merkwürdig und wirken tut sie auch nicht.

21 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic to see that…

Absolutely fantastic to see that dermalogica is reducing their plastic with large sizes and refills now! I get a regular subscription to some products including the special cleanser (it’s great btw) and I’m so happy I can now switch to refills. Good job dermalogica!

20 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The worst customer service ever

The worst customer service ever. I paid 70 for a cream, they sent me the wrong one, two days they didn't reply, then they said I have to print the label, pack and bring it back to the post office in order to return and then they would send me my creme that I paid for! Mind it would take me like an hour to do all this for their mistake
Wow! I think any respectable company would apologize and send the order with fast delivery and if they wanted to get the other product back include the printed label. I can't be more disappointed as having paid money I have to go through all this trouble and it's been a week since I should have received my creme and now I will send this one back and just wait for another week or whatever time they decide for my refund. Obviously I won't be using them ever again! But just tell me why?? Why do I pay money just to fix their mistakes?! Avoid

5 de abril de 2023
Avaliação não solicitada
logotipo da Dermalogica

Resposta da Dermalogica

We are sorry to hear that you received the incorrect product with your order. Unfortunately, it is our policy to request incorrect items to be returned. If you are experiencing difficulties with returning your incorrect item, then please contact our E-com team quoting your order number so that a collection may be organised.

Avaliado com 4 de um total de 5 estrelas

I was advised to use Dermalogica…

I was advised to use Dermalogica products because my face was dehydrated. Since starting the cleanser and skin smoothing cream, my face feels tight & rough and lines have appeared under my eyes. I'm not sure if this is normal or if I should stop using the products. I spent over £100 on them, so I will be disappointed if it was a waste of money. My face feels like it is on fire since using the products. I'm not sure how to proceed with them.

5 de abril de 2023
Avaliação não solicitada
logotipo da Dermalogica

Resposta da Dermalogica

Thank you for your review. We are disappointed to hear that your products are not living up to expectations. If you purchased them after a 121 consultation and Face Mapping, please reach out the the business so that they may reassess your skin. Alternatively, please email customerservice-consumer@dermalogica.co.uk giving details of the products you have purchased and we can offer further assistance.

Avaliado com 3 de um total de 5 estrelas

Not helpful with mistakes

Even though I made a mistake on ordering and messaged them immediately they were unable to rectify my mistake and didn't make any attempt to help me. Delivery was quick however.

24 de março de 2023
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Resposta da Dermalogica

Thank you for taking the time to leave your feedback. As a company we do aim to work quickly to get our customers orders out to them in a prompt and timely manner. Unfortunately, the time scale to cancel or rectify mistakes made by a customer on an order is very limited. We are sorry that on this occasion we were unable to assist you & that you felt that the team didn't offer the service you expected. We shall certainly feed this back to them.

Avaliado com 5 de um total de 5 estrelas

Face treatment

Product i purchased done exactly what it said on description on the box and advert unlike some other brands of facial cleansing
Very happy with my purchase from Dermalogica and have ordered more

24 de março de 2023
logotipo da Dermalogica

Resposta da Dermalogica

We are so happy to read your this, using the correct products for specific skin concerns is so vital to achieving great skin. Thank you for sharing your feedback.

Avaliado com 5 de um total de 5 estrelas

Great product and excellent customer…

Great product and excellent customer support.

24 de março de 2023
logotipo da Dermalogica

Resposta da Dermalogica

Thank you for taking the time to leave such a positive review. Our aim is not just to provide solutions to skin care with fantastic product choices but to offer outstanding customer service and support so thank you again for your great review.

Avaliado com 5 de um total de 5 estrelas

Propt delivery

Propt delivery, nice gifts included. Great products

24 de março de 2023
logotipo da Dermalogica

Resposta da Dermalogica

Thank you for taking the time to leave such great feedback. If you require any additional support please see our official website www.dermalogica.co.uk

Avaliado com 5 de um total de 5 estrelas

Just love Dermalogica!

Wonderful helpful customer service and product advice. Just love Dermalogica!

24 de março de 2023
logotipo da Dermalogica

Resposta da Dermalogica

Thank you for taking the time to feedback your experience with Dermalogica's customer service and 121 support.

Avaliado com 5 de um total de 5 estrelas

All arrived promptly with free samples

All arrived promptly with free samples
Thank you 🙏🏼 the eye gel is amazing 🤩

24 de março de 2023
logotipo da Dermalogica

Resposta da Dermalogica

Thank you for your review, we are delighted to hear that your delivery arrived promptly and that you are loving the eye product.

Avaliado com 5 de um total de 5 estrelas

Amazing products

I have been using Dermalogica for more than 3 years now, I will not use anything else. I had quite spotty skin after child birth and was struggling with high street products, but as soon as I used Dermalogica… my skin has had new life.

The service and delivery is so prompt, as well as the multiple enticing offers they have … all great!

24 de março de 2023
logotipo da Dermalogica

Resposta da Dermalogica

Thank you for taking the time to leave such a positive review.

Avaliado com 1 de um total de 5 estrelas

Worst customer service

Worst customer service. I received a defective product which ended up all over my hotel room bedding which i had to pay for. (Took numerous photos for evidence) This was back in Spring 2022. After a good month of trying to get in contact with Dermalogica, they finally got back to me, asked for my bank details and then proceeded to never actually refunding me. Since then I have contacted numerous times asking what happened and not 1 single person has gotten back to me. Also, I haven't been able to access my rewards section since all of this began. The products are great, but the costumer service is actually the worst. The last time i contacted over these issues were a couple of weeks ago and still nothing back :/

10 de janeiro de 2023
Avaliação não solicitada

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